228 Team Member jobs in Kenya

• Engage with customers in a friendly and approachable manner, understanding their needs and providing product recommendations.
• Achieve personal and store sales targets through effective selling techniques and product knowledge.
• Maintain an attractive and well-organized store presentation, including visual merchandising and stock replenishment.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns professionally, aiming for satisfactory resolutions.
• Develop a deep understanding of the products offered, including features, benefits, and pricing.
• Assist with inventory management, including receiving, unpacking, and tagging new stock.
• Contribute to a positive team environment by collaborating with colleagues and supporting store operations.
• Participate in store meetings and training sessions to enhance product knowledge and sales skills.
• Ensure compliance with all store policies and procedures, including safety and security protocols.

• Previous experience in a retail sales or customer service role is preferred.
• Excellent interpersonal and communication skills.
• A genuine passion for customer service and exceeding expectations.
• Ability to work effectively in a fast-paced team environment.
• Basic math skills for handling transactions.
• Flexibility to work various shifts, including weekends and holidays.
• A proactive attitude and willingness to learn.
• High school diploma or equivalent.

• Greet and assist customers in a friendly and professional manner.
• Provide detailed product information and demonstrations to potential buyers.
• Actively listen to customer needs and offer personalized recommendations.
• Drive sales by effectively upselling and cross-selling products.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain a clean, organized, and visually appealing sales floor.
• Assist with inventory management, including receiving, stocking, and conducting regular counts.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Achieve individual and store sales targets.
• Stay up-to-date on product knowledge, promotions, and store policies.
• Contribute to a positive and collaborative team environment.
• Open and close the store as per schedule, ensuring all security procedures are followed.

• High school diploma or equivalent qualification.
• Proven customer service or sales experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and understand their needs.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced retail environment.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays.
• Basic mathematical skills for cash handling and transaction processing.
• A positive and enthusiastic attitude.
• Must be able to work in Thika, Kiambu, KE .

• Engage with customers to understand their needs and provide personalized product recommendations.
• Assist customers with fitting room services, product inquiries, and style advice.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Maintain visual merchandising standards to ensure the store is attractive and well-organized.
• Replenish inventory on the sales floor and assist with stock management.
• Handle customer complaints and returns with professionalism and a focus on resolution.
• Participate in regular product knowledge training to stay updated on current trends and offerings.
• Contribute to team goals and maintain a positive work environment.
• Conduct remote administrative tasks such as online order processing, inventory checks, and customer follow-ups via email or phone.
• Ensure the store adheres to all company policies and procedures, including health and safety guidelines.

• Previous experience in retail sales or customer service is preferred.
• A keen interest in fashion and an eye for style.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Basic computer proficiency for remote administrative tasks.
• Flexibility to work a hybrid schedule, including weekends and some evenings.
• A positive attitude and a strong work ethic.
• Ability to stand for extended periods and lift moderate weight.

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend appropriate products and services.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain an organized and visually appealing sales floor.
• Assist with inventory management, including receiving stock, stocking shelves, and conducting counts.
• Handle customer inquiries and resolve complaints efficiently and courteously.
• Participate in product training sessions to enhance product knowledge.
• Contribute to achieving store sales targets and objectives.
• Engage with customers through online channels, responding to inquiries and managing social media platforms.
• Perform remote administrative tasks, such as updating inventory databases, processing online orders, and responding to emails.
• Collaborate with the team to ensure a seamless customer experience across all touchpoints.
• Maintain store cleanliness and tidiness.
• Assist with visual merchandising to enhance product presentation.
• Promote loyalty programs and special offers to customers.
• Contribute to a positive and team-oriented work environment.

• Previous experience in retail sales or customer service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong sales and persuasion abilities.
• Basic computer proficiency, including experience with POS systems and MS Office Suite.
• Ability to work effectively in a hybrid environment, balancing in-store and remote duties.
• Customer-centric approach with a commitment to service excellence.
• Ability to work flexible hours, including weekends and holidays as needed.
• A proactive and enthusiastic attitude.
• Team player with a willingness to assist colleagues.
• High school diploma or equivalent.

• Greet and assist customers in a friendly and professional manner.
• Provide product information and recommendations to customers.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain visual merchandising standards and ensure the store is clean and organized.
• Restock merchandise and manage inventory levels.
• Handle customer inquiries and resolve complaints effectively.
• Achieve individual and team sales goals.
• Assist with opening and closing procedures.
• Participate in team meetings and training sessions.
• Contribute to a positive and collaborative work environment.

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to work flexible hours, including weekends and holidays.
• Basic math skills for handling transactions.
• A positive attitude and willingness to learn.
• Ability to stand for extended periods and lift moderate weight.

About The Company
FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

Working at FairMoney offers the unique opportunity to be part of a dynamic fast-paced environment that fosters learning, growth, and impact. As a collaborative and inclusive company, FairMoney values its diverse workforce and seeks to empower individuals to reach their full potential.

About The Role:
The Sales Associate is responsible for managing and expanding our sales operations, and revenue generating processes B2B cross-border payments in the defined Market with demands for Africa Trades.

The ideal candidate must bring a sound understanding and previous experience with FinTech's, sales, account planning, treasury management and FX rates.

Key Responsibilities:

• Drive sales efforts to maintain and grow revenue by developing and executing a detailed sales strategy that ensures scalable growth of a diverse and sustainable portfolio of clients with steady revenue flows
• Generate scalable, repeatable and predictable volume, net revenue and gross profit
• Align and optimize the entire customer experience with the aim of increasing revenue
• Focus on the sustainable acquisition of clients (Large Corporates, Mid - Size Corporates and Fintechs) who trade large volumes at target margins
• Ensure that the total client portfolio grows while being diversified, stable and profitable
• Ensure there is an approach to winning and growing our portfolio of clients with a focus on our pooling business model
• Team collaboration: Regularly collaborate with internal stakeholders such as marketing, partnerships & channels, revenue operations, product, compliance, finance, and treasury to optimize the customer experience and align on the revenue growth strategy
• Reporting: Analyze and present data to key internal stakeholders in order to inform impactful business decisions and help adapt tactics that drive profitable growth within the region
• Forecasting: Maintain an updated sales pipeline and ensure proper sales planning and forecasting

Requirements

• Minimum of 5 years of experience in the payments industry, with a focus on B2B cross-border payments
• Proven track record of success in the B2B payment businesses in emerging markets
• Excellent analytical and problem-solving abilities, with a strategic mindset
• Effective communication and negotiation skills, with the ability to build and maintain relationships with clients, partners, and stakeholders
• Entrepreneurial mindset, with a passion for driving innovation and achieving results
• Bachelor's degree in business, finance, or a related field

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development

Recruitment Process:

• A screening call with a member of the recruitment team for 30 minutes
• Technical interview with the hiring manager for 30 to 60 minutes

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Sales Associate

Fin Africa · Nairobi County, Kenya (On-site)

About the Job

Role Description

This is a full-time on-site role for a Sales Executive based at International Life House, Nairobi. The Sales Associate at Fin Africa will be responsible for marketing and meeting with potential clients, generating leads, closing sales, and maintaining strong customer relationships. The role also involves achieving sales targets, delivering excellent customer service, and staying informed on industry trends.

Qualifications

Strong sales and negotiation skills

Ability to work effectively under pressure and consistently meet sales targets

Solid knowledge of financial products and services

Experience in the micro-finance industry (especially selling logbook loans) is an added advantage

Must be over 18 years of age with at least a Form Four Certificate, diploma, or degree

Experience

A minimum of 1 year of experience in sales, marketing, or customer service, preferably within the financial services sector

Skills

Excellent communication and interpersonal skills

Proven ability to meet and exceed sales targets

Basic understanding of financial products is a plus

Personal Traits

Integrity

Professionalism

Self-motivation

A strong customer-focused mindset

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Company Description

Amara Capital Limited helps businesses craft their message, design and brand products and services, automate the marketing process, and build multiple sources of income. We strive to provide tailored solutions that align with our clients' goals and drive their success. Our innovative and comprehensive approach ensures businesses can achieve their full potential. Located in Nairobi County, Kenya, we are committed to excellence and client satisfaction.

Role Description

This is a full-time hybrid role for a Sales Associate. The Sales Associate will be responsible for engaging with potential clients, conducting market research, and promoting the company's products and services. This role involves developing and maintaining client relationships, generating sales leads, and closing sales deals. Additionally, this role will require periodic reporting on sales performance and contributing to the overall sales strategy. While the role is primarily based in Nairobi County, Kenya, there is flexibility to work from home for certain tasks.

Qualifications

• Excellent communication and interpersonal skills
• Strong sales and negotiation skills
• Ability to conduct market research and analyze data
• Proficiency in using CRM software and other sales tools
• Self-motivated with the ability to work independently and remotely
• Experience in digital marketing and branding is a plus
• Bachelor's degree in Business, Marketing, or a related field