2,534 Support Services jobs in Kenya

• Provide clinical supervision and guidance to a team of social workers, counselors, and support staff delivering remote services.
• Oversee case management processes, ensuring adherence to best practices and ethical standards.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Develop and implement training programs for staff to enhance their skills and knowledge in community and social care.
• Monitor service delivery metrics and outcomes, identifying areas for improvement and implementing necessary changes.
• Ensure compliance with all relevant regulations, policies, and professional standards.
• Collaborate with external agencies and stakeholders to coordinate care and resources for clients.
• Contribute to the development and evaluation of new programs and initiatives aimed at supporting community members.
• Manage client records and ensure the confidentiality and security of sensitive information.
• Act as a primary point of contact for complex client issues and provide crisis intervention support when necessary.

• A Master's degree in Social Work, Psychology, Counseling, or a related field from an accredited institution.
• A minimum of 7 years of clinical experience in community or social care settings, with at least 3 years in a supervisory or leadership role.
• Licensure or certification as required by professional practice standards (e.g., LMSW, LCSW, LPC, LMFT).
• Demonstrated experience in case management, therapeutic interventions, and client advocacy.
• Strong understanding of relevant legislation, policies, and best practices in social and community services.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote team.
• Proficiency in using electronic health record (EHR) systems and other relevant software.
• Ability to work independently, manage time effectively, and maintain high standards of professional conduct.
• Experience with telehealth or remote service delivery models is highly desirable.
• This is a fully remote position, requiring a dedicated workspace and reliable internet access, supporting initiatives in the Mombasa, Mombasa, KE region.

Standort
Dresden

Jobkategorie
IT-Service

Fachgebiet
IT-Support

Geschäftsbereich
ITK

Karrierelevel
Berufseinsteiger/Absolvent

Professional

Zeitmodell
Teilzeit, Vollzeit

Vertrag
unbefristet

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Das erwartet dich

• Annahme telefonischer Meldungen sowie von E-Mails und Erstellung von Tickets aus diesen in unserem Ticketsystem
• Qualifizierung von erstellten und direkt über das Ticketsystem erhaltenen Tickets hinsichtlich Tickettyp, Dringlichkeit und Verantwortlichkeit
• Lösung technischer Probleme im First-Level-Support oder Klassifizierung von Anfragen vor der Zuweisung in Teams des Second-Level-Support
• proaktiver Kundensupport aus Monitoring-Systemen
• Verwaltung und Ausgabe von technischen Ressourcen

Das bringst du mit

• erfolgreich abgeschlossene Berufsausbildung im IT – Bereich und / oder mindestens 2-jährige Berufserfahrung im IT-Service Desk
• erste Erfahrung in der telefonischen Kundenbetreuung und der Arbeit mit Ticketsystemen sind wünschenswert
• idealerweise Erfahrungen mit Netzwerken (Routing & Switching), Microsoft-Betriebssystemen oder Linux-Betriebssystemen und Erfahrungen mit marktüblicher Hard- und Software
• gute analytische Fähigkeiten, hohe Eigenorganisation, kundenorientiertes Denken und Handeln sowie verbindliches Auftreten
• Belastbarkeit, Flexibilität, Teamgeist
• gute Kommunikationsfähigkeiten und sicheres Ausdrucksvermögen in Deutsch und idealerweise auch in Englisch
• ständige Weiterbildungsbereitschaft
• Bereitschaft zu Schicht – und Wochenenddiensten

• Conduct comprehensive assessments of client needs, including social, emotional, and practical support requirements.
• Develop individualized case plans in collaboration with clients, setting clear goals and objectives.
• Provide ongoing support, counseling, and advocacy to clients throughout their journey.
• Connect clients with community resources, such as housing assistance, healthcare services, employment support, and educational programs.
• Monitor client progress and regularly review and update case plans as needed.
• Maintain accurate and confidential client records in compliance with organizational policies and regulations.
• Liaise with external agencies, service providers, and stakeholders to coordinate care.
• Offer guidance and mentorship to junior case managers or support staff.
• Stay informed about available community resources and relevant legislation.
• Respond to crisis situations with appropriate intervention and support.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is preferred.
• Minimum of 4 years of experience in case management or a related social services role.
• Demonstrated understanding of human behavior, social issues, and community resources.
• Excellent assessment, interpersonal, and crisis intervention skills.
• Strong organizational abilities with meticulous attention to detail in record-keeping.
• Proficiency in using case management software and standard office applications.
• Exceptional communication and active listening skills, vital for remote client interaction.
• Ability to work independently, manage a caseload effectively, and prioritize tasks in a remote environment.
• Empathy, patience, and a commitment to empowering individuals and communities.

• Oversee the daily operations of remote support teams, ensuring seamless service delivery.
• Develop and implement operational strategies to enhance efficiency, productivity, and quality of service.
• Manage and motivate a dispersed team of support professionals, fostering a positive and high-performance culture.
• Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Implement and refine operational processes, workflows, and best practices.
• Utilize technology and automation tools to streamline operations and improve service delivery.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Collaborate with cross-functional teams to address operational challenges and opportunities.
• Manage budgets and resources effectively to achieve operational goals.
• Conduct performance reviews and provide regular feedback to team members.
• Identify and implement training and development opportunities for the operations team.
• Prepare regular operational reports for senior management.