931 Support Services jobs in Kenya
Remote Case Manager - Elderly Support Services
80204 Nairobi, Nairobi
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of community and social care services, is seeking a compassionate and organized Remote Case Manager to join their dedicated team. This role is entirely remote, allowing you to make a meaningful difference in the lives of elderly individuals from the comfort of your home. As a Remote Case Manager, you will be responsible for assessing the needs of elderly clients, developing personalized care plans, and coordinating the delivery of essential support services. This includes liaising with healthcare providers, social workers, community resources, and family members to ensure comprehensive and integrated care. You will play a crucial role in empowering seniors to live independently and with dignity. Key responsibilities involve conducting thorough needs assessments via video calls and phone, regularly monitoring client well-being, and adjusting care plans as circumstances change. Effective communication and empathetic engagement are paramount, as you will be building trusting relationships with vulnerable individuals and their families. The ideal candidate will possess a strong understanding of the challenges faced by the elderly, knowledge of available social support systems, and the ability to navigate complex care needs. You must be highly organized, proficient with digital communication tools, and capable of managing a caseload effectively. This position is based remotely, serving clients primarily within **Malindi, Kilifi, KE**, and surrounding areas.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive needs assessments for elderly clients via remote platforms.
- Develop, implement, and monitor individualized care plans for each client.
- Coordinate a range of services including healthcare, home assistance, transportation, and social activities.
- Serve as the primary point of contact for clients, families, and external service providers.
- Advocate for clients' needs and ensure they receive appropriate and timely support.
- Maintain accurate and confidential client records using digital case management systems.
- Regularly review and update care plans based on client progress and changing needs.
- Liaise with medical professionals to ensure seamless integration of healthcare services.
- Provide emotional support and guidance to clients and their families.
- Identify community resources and referral pathways to enhance client well-being.
- Bachelor's degree in Social Work, Sociology, Psychology, Nursing, or a related field.
- Minimum of 3 years of experience in social work, case management, or elder care.
- Demonstrated understanding of the social and health needs of the elderly.
- Experience with case management software and digital communication tools.
- Excellent communication, interpersonal, and active listening skills.
- Strong organizational and time-management abilities.
- Ability to work independently and manage a caseload remotely.
- Knowledge of local community resources and support networks is advantageous.
- Empathy, patience, and a commitment to client advocacy.
This advertiser has chosen not to accept applicants from your region.
0
Remote Program Manager - Refugee Support Services
20101 Moiben
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a compassionate and highly organized Program Manager to oversee critical support services for refugees and displaced populations. This is a vital, fully remote role focused on coordinating assistance programs, ensuring comprehensive support for individuals and families transitioning to new environments. Your responsibilities will include managing case management services, coordinating with resettlement agencies, developing educational and vocational training opportunities, and ensuring access to essential resources such as housing, healthcare, and legal aid. You will be responsible for program development, implementation, monitoring, and evaluation, ensuring adherence to ethical standards and organizational mission. The ideal candidate will possess a strong background in social work, international relations, or humanitarian aid, coupled with extensive experience in program management within the refugee support sector. Excellent interpersonal, communication, and cross-cultural competence skills are paramount. You must be adept at managing complex cases, navigating bureaucratic systems, and building collaborative relationships with diverse stakeholders, including government bodies, NGOs, and community volunteers. The ability to work independently, demonstrate empathy, and maintain strict confidentiality is essential. This role offers the opportunity to make a profound impact on the lives of vulnerable individuals and communities.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the delivery of comprehensive support services for refugees and asylum seekers.
- Manage case management activities, including needs assessments and service planning.
- Coordinate with resettlement agencies, community organizations, and government entities.
- Develop and implement programs for education, vocational training, and employment assistance.
- Ensure clients have access to essential services like healthcare, housing, and legal support.
- Monitor program progress, collect data, and evaluate outcomes against established goals.
- Develop and manage program budgets, ensuring fiscal responsibility.
- Train and supervise case managers and support staff.
- Maintain accurate client records and ensure confidentiality.
- Advocate for the rights and needs of refugees within the community and with external bodies.
Qualifications:
- Bachelor's degree in Social Work, International Affairs, Humanitarian Studies, or a related field. Master's degree preferred.
- Minimum of 4 years of experience in program management, preferably within refugee resettlement or humanitarian aid organizations.
- Proven experience in case management and service coordination for vulnerable populations.
- Strong understanding of refugee issues, resettlement processes, and relevant legal frameworks.
- Excellent cross-cultural communication and interpersonal skills.
- Proficiency in program planning, implementation, monitoring, and evaluation.
- Experience in budget management and resource allocation.
- Strong leadership and team management abilities.
- Proficiency in relevant software and databases for case management and reporting.
- Ability to work independently and manage demanding caseloads in a remote setting.
This advertiser has chosen not to accept applicants from your region.
1
Senior Care Coordinator - Community Support Services
20117 Naivasha, Rift Valley
KES160000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dedicated organization focused on community well-being, is seeking a compassionate and organized Senior Care Coordinator to manage and deliver essential support services. This role is entirely remote, enabling you to provide vital assistance and coordination from your home base. You will be responsible for overseeing client care plans, coordinating services, and ensuring the delivery of high-quality social and community support.
As a Senior Care Coordinator, you will act as a primary point of contact for clients and their families, assessing needs, developing individualized care plans, and connecting them with appropriate resources and services. Your role will involve close collaboration with a network of service providers, healthcare professionals, and community organizations. This position demands excellent communication, organizational, and problem-solving skills, along with a genuine commitment to enhancing the lives of individuals in need.
Key Responsibilities:
As a Senior Care Coordinator, you will act as a primary point of contact for clients and their families, assessing needs, developing individualized care plans, and connecting them with appropriate resources and services. Your role will involve close collaboration with a network of service providers, healthcare professionals, and community organizations. This position demands excellent communication, organizational, and problem-solving skills, along with a genuine commitment to enhancing the lives of individuals in need.
Key Responsibilities:
- Conduct comprehensive needs assessments for individuals and families seeking support.
- Develop and implement personalized care plans tailored to client needs and goals.
- Coordinate the delivery of social care services, including but not limited to home care, counseling, and educational support.
- Liaise with a network of community agencies, healthcare providers, and government services to access resources for clients.
- Monitor client progress and regularly review care plans to ensure effectiveness and satisfaction.
- Provide emotional support and advocacy for clients and their families.
- Maintain accurate and confidential client records, ensuring compliance with data protection regulations.
- Manage a caseload of clients, prioritizing needs and ensuring timely service delivery.
- Supervise and mentor junior care support staff or community outreach workers.
- Facilitate communication between clients, families, and service providers.
- Identify gaps in service provision and advocate for improvements in community support systems.
- Bachelor's degree in Social Work, Psychology, Sociology, Public Health, or a related field. A Master's degree is preferred.
- Minimum of 4 years of experience in social work, case management, community support, or a related field.
- Proven experience in developing and managing care plans.
- Strong understanding of community resources and social services in Kenya.
- Excellent assessment, counseling, and crisis intervention skills.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in case management software and Microsoft Office Suite.
- Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
- Strong problem-solving abilities and capacity to work under pressure.
- Commitment to ethical practice and client confidentiality.
- Relevant certifications or professional affiliations are an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Remote Case Manager - Social Support Services
20200 Naivasha, Rift Valley
KES480000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a compassionate and skilled Case Manager to join their Community & Social Care team on a fully remote basis. This role is dedicated to providing comprehensive support and advocacy for individuals and families facing various social challenges. You will be responsible for assessing client needs, developing personalized care plans, and connecting them with appropriate community resources and services. The ideal candidate will have a strong understanding of social work principles, case management best practices, and available support systems within the community. Responsibilities include maintaining accurate client records, coordinating services with external agencies, monitoring client progress, and providing ongoing emotional support and guidance. Excellent interpersonal, communication, and active listening skills are essential for building rapport and trust with clients, particularly in a remote interaction setting. You will need to be adept at navigating complex situations and advocating effectively for client well-being. A Bachelor's degree in Social Work, Psychology, Sociology, or a related field is required, along with a minimum of 3 years of experience in case management, social services, or a related field. Experience working with specific vulnerable populations is a plus. This fully remote position offers the flexibility to work from home while making a tangible difference in the lives of individuals and communities. We are seeking a dedicated professional committed to empowering clients and promoting social welfare.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Lead - Technical Services
01001 Abothuguchi West
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking an experienced and motivated Customer Support Lead to manage their technical support operations based in Ruiru, Kiambu, KE . This role involves leading a team of customer support specialists, ensuring the delivery of exceptional service, and resolving complex technical issues for our diverse client base. The ideal candidate will possess strong leadership skills, in-depth technical knowledge, and a passion for customer satisfaction.
Key Responsibilities:
Qualifications:
This role is based in Ruiru, Kiambu, KE , but offers the flexibility of remote work for qualified candidates, aligning with our commitment to work-life balance.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives to achieve high performance standards.
- Oversee the day-to-day operations of the customer support department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement customer support strategies, policies, and procedures to enhance customer experience.
- Act as a point of escalation for complex technical issues, providing expert troubleshooting and guidance.
- Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and implement improvements.
- Analyze customer feedback and support trends to identify areas for product or service enhancement.
- Collaborate with product development and engineering teams to relay customer issues and feedback.
- Create and maintain comprehensive knowledge base articles and troubleshooting guides.
- Manage customer communication channels, including phone, email, and chat, ensuring professional and timely responses.
- Foster a customer-centric culture within the support team.
- Conduct regular performance reviews and provide ongoing coaching to team members.
- Manage staff scheduling and workload distribution to ensure adequate coverage.
- Identify training needs and develop relevant training programs for the support team.
- Ensure all support activities comply with company policies and data privacy regulations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Proven experience in technical troubleshooting and support for software or hardware products.
- Strong understanding of customer relationship management (CRM) systems and support ticketing tools.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and develop a team.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset with a passion for service excellence.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience in the (specific industry, e.g., SaaS, IT services) sector is a plus.
This role is based in Ruiru, Kiambu, KE , but offers the flexibility of remote work for qualified candidates, aligning with our commitment to work-life balance.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer - Cloud Services
20100 Nyeri Town
KES2800000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based enterprise solutions, is seeking a highly skilled Senior Technical Support Engineer to join their globally distributed, remote team. In this fully remote role, you will be the first line of defense for our clients, providing expert technical assistance and resolving complex issues related to our cloud platform. Your responsibilities will include diagnosing and troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and escalating unresolved issues to higher-level support or engineering teams. You will maintain detailed records of customer interactions and resolutions in our ticketing system. This role requires a profound understanding of cloud computing concepts, operating systems (Windows, Linux), networking protocols, and common application issues. You will also be responsible for creating and updating technical documentation, knowledge base articles, and troubleshooting guides to empower users and internal teams. A key aspect of the job involves proactive monitoring of system performance and identifying potential issues before they impact users. You will collaborate with product development teams to provide feedback on recurring issues and contribute to product improvements. The ideal candidate possesses excellent analytical and problem-solving skills, strong communication abilities, and a customer-centric approach. Experience with specific cloud platforms (e.g., AWS, Azure, GCP), scripting languages (e.g., Python, PowerShell), and remote support tools is essential. We are looking for a dedicated professional who can thrive in a fast-paced, remote environment, manage multiple priorities, and deliver exceptional support. If you are passionate about technology and dedicated to providing outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer - Cloud Services
90100 Mumbuni
KES290000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leader in cloud computing solutions, is seeking a highly skilled Senior Technical Support Engineer to provide exceptional remote support to their clientele. This fully remote position is crucial for resolving complex technical issues related to our client's cloud infrastructure and services, ensuring high levels of client satisfaction and operational uptime. You will be responsible for troubleshooting, diagnosing, and resolving advanced technical problems across various cloud platforms, including (mention specific cloud platforms, e.g., AWS, Azure, GCP). The ideal candidate will possess a deep understanding of cloud architecture, networking, operating systems, and database management. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and best practice guides to empower clients and internal support teams. This role requires excellent analytical, problem-solving, and communication skills, with the ability to explain complex technical concepts clearly to clients with varying levels of technical expertise. You will collaborate with engineering and product development teams to identify and escalate product bugs or feature requests. Experience with scripting languages (e.g., Python, Bash) for automation and diagnostics is highly desirable. This is a challenging and rewarding remote role that offers the opportunity to work with cutting-edge cloud technologies and make a significant impact on client operations. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 5 years of experience in technical support or systems administration, with a strong focus on cloud services, is required.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support services Jobs in Kenya !
6
Senior Technical Support Specialist - Cloud Services
20100 Mwembe
KES110000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a highly skilled and customer-centric Senior Technical Support Specialist to join their fully remote support team. This role is critical in ensuring our clients receive prompt, accurate, and effective technical assistance for our innovative cloud products. You will be the frontline of support, diagnosing and resolving complex technical issues, and providing an exceptional customer experience from your home office.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, chat, and remote desktop sessions.
- Diagnose, troubleshoot, and resolve complex software and hardware issues related to our cloud platform.
- Document customer issues, solutions, and troubleshooting steps in the support ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed problem descriptions.
- Develop and maintain technical knowledge base articles and FAQs for customer self-service.
- Assist in training junior support staff and sharing best practices.
- Identify recurring technical issues and provide feedback to the product and engineering teams for potential improvements.
- Proactively monitor system performance and identify potential issues before they impact customers.
- Manage customer expectations and ensure timely resolution of support requests according to service level agreements (SLAs).
- Contribute to the continuous improvement of the support process and customer satisfaction.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing IT role is required. Proven expertise in troubleshooting cloud-based applications, operating systems (Windows, Linux), and networking concepts is essential. Experience with SaaS products and CRM/ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly preferred. Strong analytical, problem-solving, and diagnostic skills are a must. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are critical. This is a fully remote position that demands excellent time management, self-motivation, and the ability to work independently in a virtual environment. A commitment to providing outstanding customer service is paramount.
This advertiser has chosen not to accept applicants from your region.
7
Senior Technical Support Specialist - Cloud Services
30100 Kitale, Rift Valley
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding cloud solutions provider, is seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote customer success team. You will be responsible for providing advanced technical assistance and troubleshooting for our diverse range of cloud-based services, ensuring exceptional customer satisfaction and timely resolution of complex issues. This role requires a deep understanding of cloud computing principles, virtualisation technologies, and common operating systems. Your responsibilities will include diagnosing and resolving software and hardware issues reported by clients, managing support tickets through their lifecycle, and escalating unresolved problems to appropriate engineering teams. You will also contribute to building and maintaining a comprehensive knowledge base, creating troubleshooting guides, and proactively identifying areas for service improvement. The ideal candidate will have a proven background in technical support or systems administration, with specific expertise in cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills are essential, coupled with the ability to explain technical concepts clearly to users with varying levels of technical expertise. Proficiency in scripting languages (e.g., Python, PowerShell) for automation and diagnostics is a significant advantage. This is a remote-first position, demanding excellent self-management, communication skills, and the ability to work effectively within a virtual team environment. You will engage with customers via phone, email, and chat, providing efficient and empathetic support. If you are a customer-focused technical expert passionate about cloud technology and delivering outstanding support, this remote opportunity offers significant career growth.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support for cloud services, diagnosing and resolving complex customer issues.
- Manage and prioritize incoming support requests via ticketing system, phone, and email.
- Troubleshoot issues related to cloud infrastructure, applications, and user environments.
- Escalate unresolved issues to senior engineers or development teams with detailed documentation.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Identify trends in support requests and proactively suggest improvements to products and services.
- Assist in onboarding new customers and providing initial technical guidance.
- Collaborate with engineering and product teams to resolve bugs and enhance product functionality.
- Mentor junior support staff and share technical expertise.
- Ensure timely and effective resolution of all customer issues, maintaining high satisfaction levels.
- Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience accepted.
- Minimum of 4 years of experience in technical support, helpdesk, or systems administration roles.
- Demonstrated experience supporting cloud-based services (AWS, Azure, GCP).
- Strong understanding of networking concepts, operating systems (Windows, Linux), and virtualization.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric attitude and a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Engineer - Cloud Services
00202 Gathiruini
KES95000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a leading provider of cloud solutions and is looking for a highly skilled Remote Technical Support Engineer to provide expert assistance to their diverse client base. This role is paramount in ensuring the seamless operation and optimal performance of our cloud services for customers. You will be responsible for diagnosing and resolving complex technical issues, providing guidance on best practices, and ensuring high levels of customer satisfaction. As a fully remote position, you will leverage advanced diagnostic tools and communicate effectively through various remote channels. The ideal candidate possesses deep technical knowledge of cloud infrastructure, operating systems, and networking, coupled with exceptional problem-solving abilities and a customer-first mindset.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for cloud-based services and applications.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues reported by customers.
- Respond to customer inquiries and technical escalations promptly and efficiently via email, phone, and chat.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain technical documentation, knowledge base articles, and FAQs for internal and external use.
- Collaborate with engineering and product teams to identify and resolve software bugs and product issues.
- Guide customers on best practices for deploying, configuring, and managing cloud services.
- Monitor system performance and proactively identify potential issues.
- Participate in on-call rotations to provide 24/7 support when necessary.
- Contribute to the improvement of support processes and tools.
- Assist in onboarding new clients and providing initial technical setup guidance.
- Stay current with the latest cloud technologies and industry advancements.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Analyze support trends to identify areas for product improvement and customer education.
- Manage multiple support tickets concurrently while maintaining high-quality service.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, system administration, or a similar role, preferably in a cloud environment.
- Strong knowledge of cloud computing concepts (e.g., AWS, Azure, GCP).
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a significant advantage.
- Excellent analytical, problem-solving, and diagnostic skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage priorities, and perform effectively in a remote work setting.
- Relevant certifications such as CompTIA A+, Network+, Security+, or cloud-specific certifications are highly desirable.
This advertiser has chosen not to accept applicants from your region.
9