343 Service Expert jobs in Kenya
Office Administrator - Client Relations
20116 Naivasha, Rift Valley
KES75000 month
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Our client is actively searching for an organized and customer-focused Office Administrator to manage client relations and streamline administrative processes within a fully remote setup. This role is pivotal in ensuring seamless communication and a positive experience for our client's customers and internal teams. You will be responsible for handling incoming inquiries via phone and email, managing client databases, scheduling appointments and follow-ups, and preparing client-facing documents. Key duties include maintaining organized digital records, coordinating with different departments to resolve client issues, processing client feedback, and assisting with the onboarding of new clients. We require an individual with exceptional interpersonal and communication skills, capable of building rapport and trust with clients. Strong organizational abilities, attention to detail, and proficiency in CRM software and Microsoft Office Suite are essential. The ideal candidate is a proactive problem-solver, adept at multitasking and managing priorities in a remote work environment. Previous experience in an administrative or customer service role is highly preferred. A Bachelor's degree in Business Administration, Communications, or a related field is advantageous. You must be able to work independently, manage your time effectively, and maintain a high level of professionalism. This is a fantastic opportunity to develop your skills in client management and administration within a supportive, remote-first company culture. Join us to be a key point of contact, ensuring client satisfaction and contributing to the company's growth.
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Apprentice Financial Advisor - Client Relations
00100 Abothuguchi West
KES30000 month
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Our client, a leading financial advisory firm, is looking for enthusiastic and motivated Apprentices to join their team as Financial Advisor Trainees. This is a fully remote, foundational program designed to equip individuals with the skills and knowledge needed to excel in client relations and financial planning. You will gain hands-on experience in understanding client financial needs, providing tailored advice, and building lasting relationships. This apprenticeship offers a structured learning path and direct mentorship.
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
- Assist senior advisors in client consultations.
- Prepare financial plan documents.
- Research investment products and market trends.
- Learn and utilize financial planning software.
- Manage client data and communication.
- Understand and adhere to compliance regulations.
- Build client relationships and provide support.
- Shadow experienced financial advisors.
- Bachelor's degree in Finance or related field (preferred).
- Strong interest in financial services.
- Excellent communication and interpersonal skills.
- Customer-focused attitude.
- Eagerness to learn and adapt.
- Strong organizational and time management skills.
- Ability to work independently in a remote setting.
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Real Estate Agent - Client Relations
60200 Meru , Eastern
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Our client is seeking a dynamic and client-focused Real Estate Agent to join their thriving agency in **Meru, Meru, KE**. This role involves building and maintaining strong relationships with clients, understanding their property needs, and guiding them through the buying and selling process. You will be instrumental in closing deals and achieving sales targets, working in a hybrid capacity that balances office presence with client meetings and property viewings.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
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Senior Wellness Consultant - Remote Client Relations
00100 Abothuguchi West
KES650000 Annually
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Our client, a leading provider of corporate wellness solutions, is seeking a seasoned Senior Wellness Consultant to manage client relationships and program delivery. This is a fully remote position, enabling you to connect with clients and drive health initiatives nationwide. While the role is remote, a connection to or understanding of the wellness landscape in Nairobi, Nairobi, KE is beneficial. You will be responsible for engaging with corporate clients, understanding their wellness needs, and designing and implementing customized wellness programs. Your duties will include conducting needs assessments, developing program strategies, delivering health-related workshops and presentations (virtually), monitoring program effectiveness, and providing ongoing support to clients. You will also work to identify opportunities for program expansion and ensure high levels of client satisfaction. The ideal candidate will have a Bachelor's degree in Health Promotion, Kinesiology, Psychology, or a related field, with at least 7 years of experience in corporate wellness or health coaching. Certification from a recognized wellness organization is highly desirable. Exceptional interpersonal, communication, and presentation skills are essential, as is the ability to build strong rapport with clients remotely. Experience with wellness technology platforms and a passion for promoting health and well-being are critical. If you are motivated to empower individuals and organizations to achieve their wellness goals through expert guidance and engaging programs, this remote consultancy role is an excellent fit.
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3
Senior Skincare Specialist, E-commerce & Client Relations
20100 Naivasha, Rift Valley
KES220000 Annually
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Our client, a luxury skincare brand, is seeking a passionate and knowledgeable Senior Skincare Specialist to enhance their online customer experience and drive e-commerce sales. This is a fully remote position, offering a unique opportunity to connect with clients and share expertise from anywhere. The ideal candidate will possess a deep understanding of skincare science, product formulation, and effective treatment protocols. You will be responsible for providing personalized skincare consultations to customers via video calls, email, and chat, guiding them towards the most suitable products. Key responsibilities include developing customized skincare routines, educating clients about ingredient benefits, and addressing their specific skin concerns. You will also contribute to creating engaging skincare content for the company's website and social media channels, ensuring accurate and informative product descriptions. This role requires excellent communication and interpersonal skills, a strong sense of empathy, and the ability to build lasting client relationships. Proficiency in using e-commerce platforms and customer relationship management (CRM) systems is essential. The successful candidate will be highly organized, detail-oriented, and possess a genuine passion for the beauty and wellness industry, with a proven ability to translate product knowledge into compelling sales consultations in a remote environment. This is an exciting chance to be a brand ambassador and positively impact client skincare journeys.
Responsibilities:
Responsibilities:
- Provide personalized skincare consultations to clients via video, email, and chat.
- Educate clients on product ingredients, benefits, and usage for their specific skin types and concerns.
- Develop customized skincare routines and recommend appropriate products.
- Drive e-commerce sales by offering expert advice and product recommendations.
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Create engaging and informative skincare content for the website and social media.
- Stay up-to-date with the latest skincare trends, ingredients, and industry advancements.
- Assist with customer inquiries and resolve product-related issues promptly.
- Collaborate with the marketing team on product launches and promotional activities.
- Maintain accurate client records and consultation notes in the CRM system.
- Certification or extensive experience as a skincare therapist, esthetician, or related field.
- Proven experience (4+ years) in a client-facing role within the beauty or skincare industry.
- Deep knowledge of skincare science, ingredients, and common skin concerns.
- Excellent communication, interpersonal, and active listening skills.
- Experience with e-commerce platforms and CRM software.
- Strong sales aptitude and ability to provide tailored recommendations.
- Ability to work independently and manage a remote client base effectively.
- Passion for the beauty and wellness industry.
- Knowledge of beauty product formulations and brands is a plus.
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Senior Aesthetician & Client Relations Specialist
00200 Abothuguchi West
KES85000 Annually
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Our client is seeking a highly skilled and experienced Senior Aesthetician with a passion for client care and a proven ability to build lasting relationships. This is a fully remote position, offering the flexibility to work from anywhere within Kenya while contributing to a leading beauty and wellness brand. As a Senior Aesthetician, you will be responsible for providing expert-level skincare treatments, consultations, and personalized product recommendations to our valued clientele. Your role will extend beyond treatment delivery to encompass client retention strategies, managing client portfolios, and ensuring an exceptional customer experience from initial contact through follow-up. You will conduct in-depth skin analysis using advanced diagnostic tools, develop bespoke treatment plans, and stay abreast of the latest industry trends and technologies in aesthetic dermatology and beauty treatments. Key responsibilities include performing a range of advanced facials, chemical peels, microdermabrasion, and other non-invasive skin rejuvenation procedures. You will also be instrumental in training and mentoring junior aestheticians, contributing to their professional development. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many clients, addressing their concerns and guiding them towards their aesthetic goals. A strong understanding of cosmetic ingredients, their efficacy, and contraindications is essential. This role requires a self-starter with exceptional organizational skills, the ability to manage multiple client appointments efficiently, and a commitment to maintaining the highest standards of hygiene and professionalism in a virtual setting. The ideal candidate will possess a deep understanding of client management software and be adept at leveraging digital platforms for client communication and engagement. Experience in sales and upselling of skincare products and services is highly desirable. We are looking for individuals who are proactive, empathetic, and dedicated to enhancing the well-being and confidence of our clients through expert aesthetic care. Join our dynamic, remote-first team and make a significant impact in the beauty and wellness industry.
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5
Senior Support Engineer - Technical Helpdesk
20200 Kapsuser
KES320000 Annually
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Our client, a leading SaaS provider, is seeking a highly skilled Senior Support Engineer to join their fully remote technical helpdesk team. This role is essential for providing advanced technical assistance to a global customer base, ensuring prompt resolution of complex issues. You will be responsible for diagnosing and troubleshooting software and hardware problems, guiding users through solutions, and managing support tickets with efficiency and accuracy. The ideal candidate will possess extensive experience with IT support, network troubleshooting, and operating systems, coupled with strong analytical and problem-solving skills. Expertise in cloud-based services and ticketing systems is crucial. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and training materials for both customers and internal support staff. The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is paramount. This position requires a self-motivated individual who can work independently, manage their time effectively, and collaborate seamlessly with distributed teams in a remote environment. We are looking for a proactive problem-solver who is dedicated to delivering exceptional customer experiences and contributing to the continuous improvement of our support services. This is an excellent opportunity to advance your career in technical support within a company that fosters a remote-first culture, providing opportunities for professional growth and development.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and remote sessions.
- Diagnose and resolve complex hardware, software, and network issues.
- Manage and prioritize support tickets to ensure timely resolution.
- Document technical issues, solutions, and product feedback in the ticketing system.
- Create and update technical documentation, FAQs, and knowledge base articles.
- Assist in training and mentoring junior support team members.
- Identify trends in customer issues and recommend product improvements.
- Collaborate with engineering and product teams to resolve escalated issues.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
- Experience with SaaS products and cloud platforms (AWS, Azure, GCP).
- Proficiency in ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage workload effectively in a remote setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
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Remote Senior Aesthetician & Client Relations Specialist
60200 Meru , Eastern
KES180000 Annually
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Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician and Client Relations Specialist to join their dynamic, fully remote team. In this pivotal role, you will be responsible for providing expert-level skincare consultations and treatments to a diverse clientele, leveraging cutting-edge virtual technologies. You will develop personalized skincare plans, educate clients on product usage and treatment protocols, and build lasting relationships to foster client loyalty and satisfaction. This position demands exceptional communication skills, a deep understanding of dermatology and cosmetic treatments, and the ability to adapt and excel in a remote-first environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive virtual skin analysis and consultations, identifying client needs and recommending appropriate treatments and products.
- Perform virtual aesthetic treatments and guide clients through at-home application of advanced skincare regimens.
- Develop and implement personalized treatment plans tailored to individual client goals and skin concerns.
- Educate clients on skin health, product ingredients, and best practices for achieving optimal results.
- Manage client relationships, including scheduling virtual appointments, follow-ups, and addressing client inquiries promptly and professionally.
- Stay updated with the latest trends, technologies, and advancements in the beauty and wellness industry, particularly in virtual service delivery.
- Collaborate with the marketing team to create engaging content and educational materials for online platforms.
- Maintain accurate and confidential client records.
- Achieve and exceed client satisfaction targets and retention goals.
- Troubleshoot and resolve client issues with empathy and efficiency.
Qualifications:
- Must hold a valid professional aesthetician license and relevant certifications.
- Minimum of 5 years of experience as a practicing aesthetician with a strong portfolio of client success stories.
- Proven experience in remote client consultation and service delivery.
- In-depth knowledge of various skin types, conditions, and treatment modalities.
- Proficiency with virtual consultation platforms and CRM software.
- Exceptional interpersonal, communication, and presentation skills.
- Self-motivated, highly organized, and able to work independently with minimal supervision.
- A passion for beauty, wellness, and helping clients achieve their skin goals.
- Ability to work flexible hours to accommodate diverse client time zones.
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Senior Aesthetician & Client Relations Lead - Remote
20200 Kapsuser
KES120000 Annually
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Our client, a prestigious online beauty and wellness consultancy, is looking for an experienced and client-focused Senior Aesthetician to lead their remote client relations team. This role is perfect for a seasoned professional who can offer expert advice and build lasting relationships with clients virtually, from the comfort of their own home. You will be instrumental in shaping client experiences, providing personalized consultations, and driving client satisfaction in the digital beauty space.
Key Responsibilities:
The ideal candidate will be a licensed or certified Aesthetician with a minimum of 5 years of hands-on experience in professional skincare and client consultation. Proven experience in a remote client-facing role or demonstrable ability to excel in virtual client interactions is essential. Excellent communication, empathy, and active listening skills are crucial for building trust and rapport virtually. Must be proficient in various skincare modalities and ingredients, with a deep understanding of skin physiology. Familiarity with online consultation platforms and CRM systems is a plus. This is a fully remote position, requiring a dedicated workspace and reliable internet connectivity. A passion for beauty, wellness, and client care is paramount for success in this role.
Key Responsibilities:
- Conduct in-depth virtual consultations with clients to understand their skin concerns, goals, and preferences.
- Develop personalized skincare routines and treatment plans based on client assessments.
- Provide expert recommendations on professional skincare products and treatments available through the online platform.
- Educate clients on proper skincare techniques and the benefits of various ingredients and modalities.
- Build and maintain strong, long-term relationships with a diverse client base, ensuring high levels of satisfaction and loyalty.
- Manage client inquiries and resolve issues promptly and professionally via digital communication channels (email, chat, video calls).
- Track client progress and follow up regularly to assess results and adjust treatment plans as needed.
- Collaborate with the marketing team to develop engaging content related to skincare and beauty trends.
- Stay updated on the latest advancements in aesthetician techniques, skincare science, and emerging beauty products.
- Contribute to training and onboarding of new remote aesthetician team members.
The ideal candidate will be a licensed or certified Aesthetician with a minimum of 5 years of hands-on experience in professional skincare and client consultation. Proven experience in a remote client-facing role or demonstrable ability to excel in virtual client interactions is essential. Excellent communication, empathy, and active listening skills are crucial for building trust and rapport virtually. Must be proficient in various skincare modalities and ingredients, with a deep understanding of skin physiology. Familiarity with online consultation platforms and CRM systems is a plus. This is a fully remote position, requiring a dedicated workspace and reliable internet connectivity. A passion for beauty, wellness, and client care is paramount for success in this role.
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8
Lead Customer Support Specialist - Technical Helpdesk
80104 Nairobi, Nairobi
KES65000 Annually
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Our client is actively seeking an experienced and proactive Lead Customer Support Specialist to spearhead our remote technical helpdesk operations. This pivotal role demands a blend of exceptional communication skills, in-depth technical knowledge, and a passion for delivering outstanding customer experiences. As the Lead Support Specialist, you will be the primary point of contact for customers requiring technical assistance, guiding them through troubleshooting processes, resolving complex issues, and ensuring their satisfaction with our products and services. You will be responsible for managing inbound support requests via multiple channels, including email, chat, and phone, prioritizing and escalating issues as needed. A key aspect of this role involves developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and support team members. You will also play a crucial role in identifying recurring issues, analyzing trends, and providing feedback to product development and engineering teams to drive product improvements. The Lead Specialist will mentor and train junior support staff, fostering a collaborative and high-performing team environment. Performance monitoring, reporting on key support metrics, and implementing best practices for customer service will also be integral to your responsibilities. This is a fully remote position, offering the flexibility to work from anywhere within your home country. We are looking for candidates who are highly organized, adept at multitasking, and can remain calm and effective under pressure. A minimum of 5 years of experience in customer support or technical helpdesk roles, with at least 2 years in a lead or supervisory capacity, is required. A strong understanding of common software applications, operating systems, and network principles is essential. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users, are paramount. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. If you are a customer-centric problem-solver with a knack for technology and a desire to lead a remote support team, we encourage you to apply.
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