108 Service Attendant jobs in Kenya
Guest Services Coordinator
10101 Nyeri Town
KES75000 Annually
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Our client is looking for a dynamic and customer-focused Guest Services Coordinator to join their team in **Nyeri, Nyeri, KE**. This hybrid role will involve both on-site guest interaction and remote administrative duties, ensuring a seamless and memorable experience for all visitors. You will be the first point of contact for guests, handling inquiries, managing reservations, and coordinating various guest services. Responsibilities include responding to guest requests promptly and courteously, resolving any issues or complaints efficiently, and maintaining a high level of professionalism at all times. You will also be responsible for managing front desk operations, including check-in and check-out processes, and ensuring accurate record-keeping. In your remote capacity, you will assist with administrative tasks, update guest databases, and support the management team with reports and scheduling. The ideal candidate possesses excellent communication and interpersonal skills, with a passion for delivering outstanding customer service. Previous experience in a similar role within the hospitality industry is highly desirable. You should be proficient in using hotel management software and possess strong organizational abilities. A proactive attitude and the ability to multitask in a fast-paced environment are essential. You will work closely with housekeeping, maintenance, and food and beverage departments to ensure all guest needs are met. This role offers a fantastic opportunity to grow within the hospitality sector and contribute to the success of a reputable establishment.
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Guest Services Manager
20100 Mumbuni
KES70000 month
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Our client, a leading hospitality establishment, is looking for a dynamic and experienced Guest Services Manager to oversee all aspects of guest relations and front-desk operations. This role is crucial in ensuring a seamless and memorable experience for all visitors. You will be responsible for leading a team of front desk agents, concierges, and bell staff, providing them with training, guidance, and motivation to deliver exceptional service. Your primary goal will be to uphold the company's high standards of hospitality and guest satisfaction.
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
Key responsibilities include managing guest check-ins and check-outs, handling guest inquiries and complaints efficiently, and resolving issues to ensure guest loyalty. You will also be involved in developing and implementing service improvement initiatives, analyzing guest feedback, and making recommendations for enhancements. This role requires strong leadership skills, a passion for customer service, and the ability to work under pressure in a fast-paced environment. You will be expected to foster a welcoming and professional atmosphere for all guests.
The ideal candidate will have a proven track record in hotel management or a similar customer-facing role within the hospitality sector. Excellent communication, problem-solving, and organizational skills are essential. You should be adept at managing multiple tasks simultaneously and possess a keen eye for detail. A deep understanding of hotel operations and guest service best practices is required. You will work closely with other departments, such as housekeeping and food and beverage, to ensure coordinated service delivery. The ability to anticipate guest needs and exceed expectations is paramount.
Responsibilities:
- Manage front desk operations and ensure smooth guest check-in/check-out process.
- Lead, train, and motivate the guest services team.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and identify areas for service improvement.
- Ensure the cleanliness and presentation of the lobby and reception areas.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Manage room inventory and reservations effectively.
- Prepare daily reports on front office operations.
- Maintain a high level of product knowledge and local information to assist guests.
- Proven experience as a Front Office Manager or Guest Services Manager in the hospitality industry.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with hotel management software (PMS).
- Customer-centric approach with a passion for service excellence.
- Ability to work flexible hours, including weekends and holidays.
- A diploma or degree in Hospitality Management or a related field is preferred.
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Guest Services Manager
20100 Nyeri Town
KES70000 Annually
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Our client, a renowned hospitality establishment, is seeking a dedicated and customer-focused Guest Services Manager to oversee operations in **Nyeri, Nyeri, KE**. This role is integral to ensuring an exceptional guest experience from arrival to departure. You will be responsible for managing the front desk operations, supervising guest services staff, handling guest inquiries and complaints, and implementing service standards that exceed expectations. The ideal candidate will have a strong background in hospitality management, outstanding leadership qualities, and a passion for delivering superior customer service. You will work closely with other departments, including housekeeping, F&B, and operations, to ensure seamless coordination and guest satisfaction. Key responsibilities include training and developing staff, managing reservations and check-in/check-out processes, resolving guest issues promptly and professionally, and implementing initiatives to enhance the overall guest journey. You will also be responsible for monitoring guest feedback and implementing improvements based on reviews and surveys. This position requires excellent communication, problem-solving, and interpersonal skills, with the ability to remain calm and efficient under pressure. Join a team committed to excellence and contribute to the reputation of a leading hospitality provider.
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2
Director of Guest Services
60100 Embu, Eastern
KES220000 Annually
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Our client is seeking an experienced and dynamic Director of Guest Services to lead their hospitality operations. This is a fully remote role, offering the unique opportunity to manage guest experiences and operational excellence from anywhere. You will be responsible for setting the standard for exceptional customer service, managing front-of-house operations, and ensuring guest satisfaction across all touchpoints. Key responsibilities include developing and implementing service standards, training and motivating staff, managing budgets, and overseeing day-to-day operations. You will also be involved in strategic planning, marketing initiatives, and revenue management. The ideal candidate will have a strong background in hospitality management, a passion for delivering outstanding guest experiences, and excellent leadership and communication skills. Experience with property management systems (PMS) and customer relationship management (CRM) software is essential. This remote leadership position requires a proactive approach to problem-solving and a commitment to fostering a positive and efficient work environment.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest services and front-desk operations.
- Develop and implement service standards to ensure exceptional guest experiences.
- Recruit, train, mentor, and manage a team of guest service professionals.
- Manage departmental budgets and control expenses effectively.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Collaborate with other departments (e.g., housekeeping, F&B) to ensure seamless operations.
- Monitor and analyze guest satisfaction scores and implement improvement strategies.
- Develop and execute strategies to enhance guest loyalty and retention.
- Ensure compliance with health, safety, and security standards.
- Stay current with industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management or guest services leadership.
- Proven track record of delivering outstanding customer service in the hospitality industry.
- Strong leadership, team-building, and motivational skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in Property Management Systems (PMS) and CRM software.
- Experience with revenue management principles is a plus.
- Ability to work independently and manage diverse teams in a remote setting.
- Adaptability and resilience in a fast-paced environment.
- A passion for creating memorable guest experiences.
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3
Remote Hospitality Guest Services Manager
40100 Kisumu
KES80000 month
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Our client is seeking a polished and service-oriented Remote Hospitality Guest Services Manager to elevate the guest experience through exceptional remote support and coordination. This fully remote position allows you to manage guest relations and operational aspects of hospitality services from anywhere. You will be responsible for ensuring seamless communication, resolving guest inquiries, and coordinating with on-site teams to deliver outstanding service.
Key Responsibilities:
Key Responsibilities:
- Managing guest communications across multiple platforms, including phone, email, and chat, ensuring timely and professional responses.
- Addressing and resolving guest issues, complaints, and requests promptly and efficiently.
- Coordinating with front desk, housekeeping, and F&B departments to ensure guest satisfaction.
- Developing and implementing standard operating procedures for guest services to maintain consistency and quality.
- Training and mentoring remote guest service representatives, fostering a customer-centric culture.
- Monitoring guest feedback and online reviews, identifying areas for improvement.
- Assisting with booking management, reservations, and special requests.
- Collaborating with marketing teams to promote special offers and enhance guest loyalty programs.
- Ensuring all guest interactions reflect the brand's high standards of service.
- Analyzing guest service data to identify trends and implement service enhancements.
- Managing relationships with third-party booking platforms and travel agencies.
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Remote Hospitality Guest Services Manager
30500 Kitale, Rift Valley
KES110000 Annually
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Our client, a prestigious hotel group known for its exceptional guest experiences, is searching for an experienced and customer-focused Remote Hospitality Guest Services Manager. This fully remote position is ideal for a seasoned professional who can remotely oversee and enhance the guest experience across multiple properties, with a particular focus on operations associated with **Kitale, Trans-Nzoia, KE**. Your core responsibility will be to ensure that every guest receives outstanding service, from booking inquiries to post-stay feedback. You will manage the guest services team, providing guidance and training on service standards, complaint resolution, and upselling techniques. This involves developing and implementing protocols for check-in/check-out, concierge services, and in-room amenities, ensuring consistency and quality across all touchpoints. You will analyze guest feedback, identify trends, and implement service improvement initiatives to boost guest satisfaction and loyalty. Your role will also involve coordinating with various hotel departments, including housekeeping, food and beverage, and maintenance, to ensure a seamless guest experience. Budget management for guest services operations and monitoring performance metrics are also key aspects of this role. The ideal candidate will possess a degree in Hospitality Management or a related field, with a minimum of 5 years of experience in hotel operations, preferably in guest services or front office management. Exceptional interpersonal and communication skills, a passion for service excellence, and a proven ability to resolve guest issues effectively are essential. Experience with hotel management software (PMS) and a proactive approach to anticipating guest needs are highly valued. Join our client and contribute to creating memorable stays for guests, leveraging your remote management expertise.
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5
Remote Hospitality and Guest Services Coordinator
40100 Mumbuni
KES60000 month
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Job Description
Our client, a premier hospitality provider, is seeking a highly organized and customer-focused Remote Hospitality and Guest Services Coordinator. This fully remote position requires a proactive individual to manage guest relations, coordinate services, and ensure an exceptional experience for clients across various locations. You will be instrumental in handling inquiries, making reservations, managing feedback, and liaising with on-site teams to guarantee seamless operations. This role offers the flexibility to work from anywhere in Kenya.
Responsibilities:
Responsibilities:
- Manage all incoming guest inquiries via phone, email, and online platforms.
- Coordinate booking and reservation processes, ensuring accuracy and efficiency.
- Liaise with on-site hotel staff, tour operators, and event planners to confirm arrangements and special requests.
- Address guest concerns and resolve issues promptly and professionally to maintain high satisfaction levels.
- Collect and analyze guest feedback to identify areas for service improvement.
- Prepare and distribute pre-arrival information and post-stay follow-ups.
- Maintain and update guest databases and reservation records.
- Assist with the planning and execution of special events and promotions.
- Ensure compliance with all company policies and service standards.
- Previous experience in hospitality, tourism, or customer-facing roles is essential.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in reservation management systems and GDS is a plus.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and a calm demeanor under pressure.
- Familiarity with the Kenyan hospitality industry is advantageous.
- Must have a reliable internet connection and a suitable remote work setup.
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Hotel Operations Manager - Front Office and Guest Services
20300 Moiben
KES130000 Annually
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Our client, a highly regarded hospitality group, is seeking a dynamic and experienced Hotel Operations Manager to oversee front office operations and guest services in **Garissa, Garissa, KE**. This role is essential for ensuring exceptional guest experiences and smooth daily operations. You will be responsible for managing the front desk, concierge services, and guest relations teams, setting high standards for service quality and efficiency. Key responsibilities include staff scheduling, training and development, managing guest feedback, and resolving service issues promptly. You will also oversee check-in/check-out processes, manage room inventory, and ensure seamless communication between departments. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and a passion for delivering outstanding customer service. Proven ability to motivate teams and drive operational excellence is crucial. This position offers a fantastic opportunity to lead and make a significant impact in a vibrant hospitality environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations of the front desk, reservations, and guest services.
- Manage and train front office staff, ensuring adherence to service standards.
- Implement and monitor quality assurance for all guest interactions.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Develop and manage staff schedules to ensure adequate coverage.
- Ensure efficient room inventory management and check-in/check-out procedures.
- Collaborate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless service.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Manage the front office budget and control operational costs.
- Maintain a welcoming and professional atmosphere for all guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or a similar guest services leadership role.
- Proven experience in managing and developing front desk teams.
- Excellent customer service and interpersonal skills.
- Strong understanding of hotel operations and management systems (PMS).
- Proficiency in MS Office and hotel management software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong leadership and motivational skills.
- A passion for the hospitality industry and delivering exceptional guest experiences.
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7
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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8
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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