708 Service Agent jobs in Kenya
Customer Service Agent
80200 Casuarina
Zeplin Investments Ltd
Posted 7 days ago
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Job Description
About Us Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence. Position Overview We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.
Key Responsibilities
Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
Maintain accurate records of customer interactions, service issues, and resolutions.
Escalate unresolved matters to the relevant departments for timely resolution.
Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
Collect and analyze customer feedback to support continuous service improvement.
Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.
RequirementsA minimum of a Diploma or Bachelor's degree in Business Administration, Communication, Public Relations, Information Technology or a related field.
Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
Proficiency in using CRM platforms and support ticketing systems.
Excellent communication, interpersonal, and conflict-resolution skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
High level of attention to detail, with strong organizational and documentation skills.
BenefitsLunch is provided.
Opportunities for career growth and professional development.
A supportive and collaborative work environment.
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Remote Bilingual Customer Service Agent
40100 Kisumu
KES50000 Annually
WhatJobs
Posted today
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Our client is actively recruiting for a skilled Remote Bilingual Customer Service Agent to enhance our global customer support operations. This position is fully remote, offering flexibility and the opportunity to work from your preferred location. As a Bilingual Customer Service Agent, you will engage with customers in both English and (Second Language - e.g., Swahili, French) to address inquiries, provide product information, and resolve issues efficiently. Your duties will include managing inbound calls, emails, and chat messages, accurately logging all customer interactions in our system, and ensuring timely follow-ups. The ideal candidate will have exceptional interpersonal and communication skills, with fluency in both English and the specified second language. A proven ability to remain calm and professional under pressure, coupled with strong problem-solving capabilities, is essential. Previous experience in a customer-facing role, preferably in a call center or support environment, is highly desirable. You should be proficient with standard office software and comfortable learning new proprietary systems. This role demands a high degree of self-motivation, reliability, and the ability to meet performance targets in a remote setting. If you are passionate about delivering outstanding customer experiences and possess strong language skills, we encourage you to apply. We value individuals who are adaptable, team-oriented, and committed to providing top-tier support from their home, even if they are based near Kisumu, Kenya .
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1
Office Administrator - Client Relations
20116 Naivasha, Rift Valley
KES75000 month
WhatJobs
Posted today
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Job Description
Our client is actively searching for an organized and customer-focused Office Administrator to manage client relations and streamline administrative processes within a fully remote setup. This role is pivotal in ensuring seamless communication and a positive experience for our client's customers and internal teams. You will be responsible for handling incoming inquiries via phone and email, managing client databases, scheduling appointments and follow-ups, and preparing client-facing documents. Key duties include maintaining organized digital records, coordinating with different departments to resolve client issues, processing client feedback, and assisting with the onboarding of new clients. We require an individual with exceptional interpersonal and communication skills, capable of building rapport and trust with clients. Strong organizational abilities, attention to detail, and proficiency in CRM software and Microsoft Office Suite are essential. The ideal candidate is a proactive problem-solver, adept at multitasking and managing priorities in a remote work environment. Previous experience in an administrative or customer service role is highly preferred. A Bachelor's degree in Business Administration, Communications, or a related field is advantageous. You must be able to work independently, manage your time effectively, and maintain a high level of professionalism. This is a fantastic opportunity to develop your skills in client management and administration within a supportive, remote-first company culture. Join us to be a key point of contact, ensuring client satisfaction and contributing to the company's growth.
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2
Apprentice Financial Advisor - Client Relations
00100 Abothuguchi West
KES30000 month
WhatJobs
Posted today
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Job Description
Our client, a leading financial advisory firm, is looking for enthusiastic and motivated Apprentices to join their team as Financial Advisor Trainees. This is a fully remote, foundational program designed to equip individuals with the skills and knowledge needed to excel in client relations and financial planning. You will gain hands-on experience in understanding client financial needs, providing tailored advice, and building lasting relationships. This apprenticeship offers a structured learning path and direct mentorship.
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
Key responsibilities include assisting senior financial advisors in client meetings, preparing financial plans, and conducting research on investment products and market trends. You will learn to use financial planning software, manage client portfolios, and ensure compliance with all regulatory requirements. The ability to communicate effectively with clients, understand their goals, and build trust is essential. You will develop strong organizational skills to manage client data and follow-up communications, all within a remote work environment. This program emphasizes professional development and practical application of financial concepts.
The ideal candidate will possess a strong interest in finance and a desire to build a career in financial advisory. A Bachelor's degree in Finance, Economics, Business Administration, or a related field is preferred. Excellent communication, interpersonal, and customer service skills are mandatory. You should be eager to learn, highly motivated, and possess strong organizational and time management abilities. Familiarity with basic financial concepts is a plus. The ability to work independently, manage tasks effectively, and collaborate with a remote team is crucial. This is an exceptional opportunity for driven individuals to launch their career in financial services and develop expertise in client relations, with the flexibility of a remote internship.
Responsibilities:
- Assist senior advisors in client consultations.
- Prepare financial plan documents.
- Research investment products and market trends.
- Learn and utilize financial planning software.
- Manage client data and communication.
- Understand and adhere to compliance regulations.
- Build client relationships and provide support.
- Shadow experienced financial advisors.
- Bachelor's degree in Finance or related field (preferred).
- Strong interest in financial services.
- Excellent communication and interpersonal skills.
- Customer-focused attitude.
- Eagerness to learn and adapt.
- Strong organizational and time management skills.
- Ability to work independently in a remote setting.
This advertiser has chosen not to accept applicants from your region.
3
Real Estate Agent - Client Relations
60200 Meru , Eastern
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a dynamic and client-focused Real Estate Agent to join their thriving agency in **Meru, Meru, KE**. This role involves building and maintaining strong relationships with clients, understanding their property needs, and guiding them through the buying and selling process. You will be instrumental in closing deals and achieving sales targets, working in a hybrid capacity that balances office presence with client meetings and property viewings.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
Key responsibilities include: actively sourcing new clients and managing existing client relationships; conducting market research to identify property trends and pricing strategies; listing and marketing properties effectively through various channels; arranging and conducting property viewings; negotiating offers and facilitating the closing process; staying up-to-date with real estate market conditions and legal requirements; providing expert advice and guidance to clients; and achieving and exceeding sales targets. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills. A valid Kenyan real estate license or the ability to obtain one is required. Previous experience in sales, customer service, or real estate is highly advantageous. Strong knowledge of the **Meru, Meru, KE** property market is preferred. The ability to work independently and as part of a team in a hybrid work setting is essential. You should be highly motivated, results-oriented, and possess a strong work ethic. This role offers a competitive commission structure along with a retainer, providing significant earning potential for driven individuals. Join our team and help clients find their dream homes or invest wisely in the local property market.
This advertiser has chosen not to accept applicants from your region.
4
Senior Wellness Consultant - Remote Client Relations
00100 Abothuguchi West
KES650000 Annually
WhatJobs
Posted today
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Our client, a leading provider of corporate wellness solutions, is seeking a seasoned Senior Wellness Consultant to manage client relationships and program delivery. This is a fully remote position, enabling you to connect with clients and drive health initiatives nationwide. While the role is remote, a connection to or understanding of the wellness landscape in Nairobi, Nairobi, KE is beneficial. You will be responsible for engaging with corporate clients, understanding their wellness needs, and designing and implementing customized wellness programs. Your duties will include conducting needs assessments, developing program strategies, delivering health-related workshops and presentations (virtually), monitoring program effectiveness, and providing ongoing support to clients. You will also work to identify opportunities for program expansion and ensure high levels of client satisfaction. The ideal candidate will have a Bachelor's degree in Health Promotion, Kinesiology, Psychology, or a related field, with at least 7 years of experience in corporate wellness or health coaching. Certification from a recognized wellness organization is highly desirable. Exceptional interpersonal, communication, and presentation skills are essential, as is the ability to build strong rapport with clients remotely. Experience with wellness technology platforms and a passion for promoting health and well-being are critical. If you are motivated to empower individuals and organizations to achieve their wellness goals through expert guidance and engaging programs, this remote consultancy role is an excellent fit.
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5
Senior Skincare Specialist, E-commerce & Client Relations
20100 Naivasha, Rift Valley
KES220000 Annually
WhatJobs
Posted today
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Job Description
Our client, a luxury skincare brand, is seeking a passionate and knowledgeable Senior Skincare Specialist to enhance their online customer experience and drive e-commerce sales. This is a fully remote position, offering a unique opportunity to connect with clients and share expertise from anywhere. The ideal candidate will possess a deep understanding of skincare science, product formulation, and effective treatment protocols. You will be responsible for providing personalized skincare consultations to customers via video calls, email, and chat, guiding them towards the most suitable products. Key responsibilities include developing customized skincare routines, educating clients about ingredient benefits, and addressing their specific skin concerns. You will also contribute to creating engaging skincare content for the company's website and social media channels, ensuring accurate and informative product descriptions. This role requires excellent communication and interpersonal skills, a strong sense of empathy, and the ability to build lasting client relationships. Proficiency in using e-commerce platforms and customer relationship management (CRM) systems is essential. The successful candidate will be highly organized, detail-oriented, and possess a genuine passion for the beauty and wellness industry, with a proven ability to translate product knowledge into compelling sales consultations in a remote environment. This is an exciting chance to be a brand ambassador and positively impact client skincare journeys.
Responsibilities:
Responsibilities:
- Provide personalized skincare consultations to clients via video, email, and chat.
- Educate clients on product ingredients, benefits, and usage for their specific skin types and concerns.
- Develop customized skincare routines and recommend appropriate products.
- Drive e-commerce sales by offering expert advice and product recommendations.
- Build and maintain strong relationships with clients, fostering loyalty and repeat business.
- Create engaging and informative skincare content for the website and social media.
- Stay up-to-date with the latest skincare trends, ingredients, and industry advancements.
- Assist with customer inquiries and resolve product-related issues promptly.
- Collaborate with the marketing team on product launches and promotional activities.
- Maintain accurate client records and consultation notes in the CRM system.
- Certification or extensive experience as a skincare therapist, esthetician, or related field.
- Proven experience (4+ years) in a client-facing role within the beauty or skincare industry.
- Deep knowledge of skincare science, ingredients, and common skin concerns.
- Excellent communication, interpersonal, and active listening skills.
- Experience with e-commerce platforms and CRM software.
- Strong sales aptitude and ability to provide tailored recommendations.
- Ability to work independently and manage a remote client base effectively.
- Passion for the beauty and wellness industry.
- Knowledge of beauty product formulations and brands is a plus.
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6
Senior Aesthetician & Client Relations Specialist
00200 Abothuguchi West
KES85000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with a passion for client care and a proven ability to build lasting relationships. This is a fully remote position, offering the flexibility to work from anywhere within Kenya while contributing to a leading beauty and wellness brand. As a Senior Aesthetician, you will be responsible for providing expert-level skincare treatments, consultations, and personalized product recommendations to our valued clientele. Your role will extend beyond treatment delivery to encompass client retention strategies, managing client portfolios, and ensuring an exceptional customer experience from initial contact through follow-up. You will conduct in-depth skin analysis using advanced diagnostic tools, develop bespoke treatment plans, and stay abreast of the latest industry trends and technologies in aesthetic dermatology and beauty treatments. Key responsibilities include performing a range of advanced facials, chemical peels, microdermabrasion, and other non-invasive skin rejuvenation procedures. You will also be instrumental in training and mentoring junior aestheticians, contributing to their professional development. Excellent communication and interpersonal skills are paramount, as you will be the primary point of contact for many clients, addressing their concerns and guiding them towards their aesthetic goals. A strong understanding of cosmetic ingredients, their efficacy, and contraindications is essential. This role requires a self-starter with exceptional organizational skills, the ability to manage multiple client appointments efficiently, and a commitment to maintaining the highest standards of hygiene and professionalism in a virtual setting. The ideal candidate will possess a deep understanding of client management software and be adept at leveraging digital platforms for client communication and engagement. Experience in sales and upselling of skincare products and services is highly desirable. We are looking for individuals who are proactive, empathetic, and dedicated to enhancing the well-being and confidence of our clients through expert aesthetic care. Join our dynamic, remote-first team and make a significant impact in the beauty and wellness industry.
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