945 Senior Quality Analyst jobs in Kenya

Conduct routine quality checks on raw materials, in-process products, and finished goods to ensure compliance with specifications.

Develop, implement, and maintain quality assurance protocols, documentation, and reporting systems.

Monitor manufacturing processes to identify deviations and recommend corrective actions.

Support root cause analysis and corrective & preventive action (CAPA) initiatives for quality-related issues.

Collaborate with production, R&D, and supply chain teams to maintain quality across the value chain.

Ensure compliance with local and international food safety and quality standards (ISO, HACCP, GMP, etc.).

Prepare and present quality performance reports and recommend process improvements.

Train and sensitize staff on quality standards, procedures, and best practices.

Participate in internal and external audits, ensuring all documentation is up-to-date and accessible.

Proactively identify opportunities for quality improvement and operational efficiency.

Bachelor’s degree in Food Science, Industrial Chemistry, Quality Management, or a related field.

2–4 years of experience in a quality assurance role within the FMCG or manufacturing industry.

Strong knowledge of ISO standards, HACCP, GMP, and regulatory requirements.

Experience with laboratory testing methods, data analysis, and statistical quality control.

Proficiency in QA/QC tools, documentation, and reporting systems.

Strong problem-solving skills and keen attention to detail.

Excellent communication, teamwork, and analytical skills.

We are looking for a Telesales QA Analyst to join our Customer Retention Team; as we scale up and drive digital and financial inclusion across our markets.
About The Job
The Telesales
QA Analyst
ensures high levels of
First Call Resolution (FCR), Customer Satisfaction
, and compliance with company standards by monitoring and analyzing telesales interactions. The role drives continuous improvement through call evaluations, process refinement, and actionable insights.

What You'll Do

• Call Monitoring & Analysis
• Evaluate telesales calls to ensure adherence to call-handling standards, scripts, compliance, and customer experience guidelines.
• Identify quality gaps and trends impacting performance.
• Reporting & Recommendations
• Prepare regular quality performance reports for Telesales Management.
• Provide actionable recommendations to improve sales conversion, efficiency, and customer experience across CRM systems.

3
.
Quality Assurance Support

• Enforce QA processes and standards to ensure consistent and uncompromised service delivery.
• Partner with compliance and training teams to align QA practices with business objectives.

4
.
Process Design & Improvement

• Design, update, and document quality and compliance processes as business needs evolve.
• Proactively recommend process enhancements that improve agent productivity and customer experience.

5
.
Industry Trends & Benchmarking

• Stay informed on emerging call center QA practices, tools, and technologies.
• Benchmark against best practices to introduce innovative strategies that strengthen customer trust and loyalty.

6
.
Surveys & Feedback

• Conduct customer and agent satisfaction surveys to assess experience and gather insights.
• Recommend corrective actions to address recurring concerns.
• Coaching & Insights
• Partner with team leaders to coach telesales representatives using QA insights.
• Deliver feedback sessions that are constructive, supportive, and performance driven.

Experience/ Skills & Competencies/ Licences & Certifications/ Education Required

• Diploma in a relevant field (Business, Communication, Customer Service, or related)
• Over 2-3 years' experience as a Telesales Representative QA experience will be an added advantage
• Sales-focused, customer-centric and diligent.
• Exceptional writing and communication skills.
• In-depth understanding of M-KOPA business.
• Data analysis capability and ability to influence data-driven decisions.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

• Lead and mentor a team of QA engineers.
• Develop and implement comprehensive test strategies and plans.
• Create and maintain detailed test cases and scripts.
• Execute various types of software testing (functional, regression, performance, UAT).
• Identify, document, and track software defects.
• Collaborate with developers to resolve issues.
• Advocate for quality throughout the SDLC.
• Implement and manage QA automation tools and frameworks.
• Ensure software meets performance, security, and usability standards.
• Contribute to process improvements in QA methodologies.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years of experience in software quality assurance.
• Proven experience in a lead or senior QA role.
• Expertise in manual and automated testing techniques.
• Proficiency with QA testing tools and defect tracking systems (e.g., Jira).
• Strong understanding of agile development methodologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication skills for remote collaboration.
• Experience working remotely and leading distributed teams is essential.
• Familiarity with the software industry trends around Ongata Rongai, Kajiado, KE , though not required for this remote role, may offer contextual understanding.

• Review and approve batch records, analytical data, and validation reports.
• Investigate deviations, out-of-specifications (OOS), and customer complaints.
• Develop and implement Corrective and Preventive Actions (CAPAs).
• Ensure compliance with GMP, GLP, and other relevant regulatory guidelines.
• Participate in internal and external audits as a remote representative.
• Contribute to the development and maintenance of Quality Management Systems (QMS).
• Perform risk assessments related to product quality and regulatory compliance.
• Monitor key quality indicators and prepare quality performance reports.
• Collaborate with cross-functional teams to resolve quality-related issues.
• Stay updated on pharmaceutical regulations and quality standards.

• Bachelor's or Master's degree in Pharmacy, Chemistry, Biology, or a related life science field.
• Proven experience in Pharmaceutical Quality Assurance or Quality Control.
• In-depth knowledge of GMP, GLP, and relevant pharmaceutical regulations.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent documentation and technical writing abilities.
• Experience with QMS and CAPA systems.
• Ability to work independently and manage multiple tasks in a remote setting.
• Proficiency with common pharmaceutical industry software and data analysis tools.
• Strong communication and interpersonal skills for remote collaboration.

• Develop, implement, and refine comprehensive quality assurance programs for cleaning and sanitation services.
• Establish key performance indicators (KPIs) and quality metrics to measure effectiveness.
• Design and oversee remote audit processes and procedures to assess compliance with standards.
• Analyze sanitation data, inspection reports, and feedback to identify trends and areas for improvement.
• Develop corrective action plans and work with operational teams to ensure effective implementation.
• Create and update standard operating procedures (SOPs) for all cleaning and sanitation activities.
• Provide remote training and guidance to cleaning staff and supervisors on best practices and quality standards.
• Stay current with industry best practices, regulations, and innovations in cleaning and sanitation.
• Prepare regular reports for management on quality assurance performance, compliance status, and improvement initiatives.
• Conduct risk assessments related to hygiene and sanitation and propose mitigation strategies.
• Evaluate and recommend cleaning products, equipment, and technologies to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure a consistent approach to quality.

• Bachelor's degree in Environmental Health, Public Health, Hospitality Management, or a related field. Equivalent professional experience will be considered.
• Minimum of 6 years of experience in quality assurance, focusing on cleaning, sanitation, or facilities management.
• Demonstrated knowledge of cleaning techniques, disinfection protocols, and hygiene standards.
• Experience in developing and implementing QA programs and conducting audits.
• Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights.
• Excellent written and verbal communication skills, capable of clear and concise reporting.
• Proficiency in using data analysis tools and presentation software.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
• Understanding of relevant health and safety regulations (e.g., OSHA, HACCP principles where applicable).
• Detail-oriented with a strong commitment to maintaining high standards.