6 Senior Field Service Technician Remote Operations jobs in Kenya
Senior Field Service Technician - Remote Operations
Posted 16 days ago
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Job Description
Our client, a leader in industrial automation and control systems, is seeking a highly skilled and experienced Senior Field Service Technician to join our dedicated and fully remote support team. In this crucial role, you will provide expert remote technical assistance, troubleshooting, and maintenance guidance for complex industrial equipment and systems. You will leverage advanced diagnostic tools, remote access software, and your in-depth technical knowledge to resolve client issues efficiently and effectively, ensuring minimal downtime and optimal operational performance. The ideal candidate will possess exceptional problem-solving abilities, strong communication skills, and a comprehensive understanding of electromechanical systems and industrial networks.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Providing remote technical support, diagnostics, and troubleshooting for industrial machinery and control systems.
- Guiding on-site personnel (client technicians or engineers) through complex repair and maintenance procedures.
- Analyzing system performance data and identifying potential issues or areas for improvement.
- Utilizing remote access tools and diagnostic software to diagnose hardware and software problems.
- Documenting all service activities, resolutions, and recommendations in a comprehensive manner.
- Developing and updating technical manuals, troubleshooting guides, and best practice documents.
- Assisting in the installation and commissioning of new equipment via remote guidance.
- Training clients and internal teams on equipment operation and maintenance best practices.
- Collaborating with engineering and product development teams to provide feedback on product performance and reliability.
- Ensuring customer satisfaction through timely and effective resolution of technical issues.
Qualifications:
- Associate's or Bachelor's degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 5-7 years of experience in field service, technical support, or maintenance of industrial equipment.
- Proven expertise in troubleshooting and repairing complex electromechanical systems and control systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and PLC programming/troubleshooting is highly desirable.
- Strong understanding of industrial networks and communication protocols (e.g., Ethernet/IP, Modbus).
- Excellent remote problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to provide clear, concise instructions.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Experience with remote access software and technologies.
- Customer-focused attitude with a commitment to service excellence.
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Senior Field Service Technician - Remote Operations
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere in Kenya. You will be responsible for the remote installation, configuration, and maintenance of complex industrial equipment, ensuring optimal performance and minimal downtime. Your role will involve troubleshooting technical issues through remote diagnostics, providing expert support to on-site teams, and documenting all service activities meticulously. You will also be involved in developing and implementing remote monitoring strategies and identifying opportunities for proactive maintenance. This position requires a deep understanding of electromechanical systems and strong analytical skills. The ideal candidate will have a proven track record in a similar role, excellent communication abilities, and the capacity to work independently and manage their time effectively in a remote setting. You will collaborate with engineering and support teams to resolve escalated issues and contribute to the continuous improvement of our service offerings. The role demands a proactive approach to problem-solving and a commitment to delivering exceptional service quality. We are looking for someone who can adapt quickly to new technologies and procedures. This is a fantastic opportunity to be part of a forward-thinking company that values innovation and employee well-being. The successful applicant will undergo extensive remote training and ongoing professional development. The target work location for this role, although remote, is considered Kakamega, Kakamega, KE , meaning that candidates residing within or with a strong connection to this region will be given preferential consideration, should other qualifications be equal. Join us and make a significant impact from the comfort of your own home office.
Responsibilities:
Responsibilities:
- Remotely diagnose, troubleshoot, and resolve technical issues with industrial machinery.
- Guide on-site personnel through installation and repair procedures.
- Perform remote configuration and calibration of equipment.
- Develop and maintain detailed service reports and documentation.
- Monitor equipment performance using remote diagnostic tools.
- Collaborate with cross-functional teams to address complex technical challenges.
- Contribute to the creation of knowledge base articles and troubleshooting guides.
- Identify potential issues and implement preventive maintenance strategies remotely.
- Provide remote technical training to junior technicians and end-users.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or technical support, with a focus on remote operations.
- Proficiency in diagnostic software and remote access tools.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Experience with (Specific relevant equipment/software) is a plus.
- Willingness to undergo further remote training.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Operations)
Posted 9 days ago
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Job Description
Our client is seeking an experienced Senior Field Service Technician with a knack for remote diagnostics and support. This role is designed to be fully remote, focusing on providing expert technical assistance and oversight from a distance. You will be responsible for guiding on-site teams through complex installation, maintenance, and repair procedures via remote communication channels. This includes troubleshooting equipment issues, analyzing system performance data, and providing expert advice to resolve technical challenges without direct physical presence. The ideal candidate will have a comprehensive understanding of electromechanical systems, industrial machinery, or relevant specialized equipment. Proven experience in diagnosing and repairing complex technical issues, coupled with strong communication and problem-solving skills, is essential. Proficiency in using remote access tools, video conferencing, and detailed documentation software is required. You will act as a subject matter expert, supporting junior technicians and end-users. A technical degree or equivalent vocational training, along with a minimum of 6 years of hands-on experience in installation, maintenance, and repair, is preferred. This role requires a proactive approach, the ability to remain calm under pressure, and excellent interpersonal skills for effective remote collaboration. You will play a critical role in ensuring the optimal performance and longevity of our client's deployed systems. This remote position is associated with the operational hub in Malindi, Kilifi, KE , but the work is conducted entirely from a remote location. You will be instrumental in minimizing downtime and ensuring customer satisfaction through expert remote guidance. If you are a seasoned technician who excels at problem-solving from afar and thrives in a flexible, remote work environment, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician (Remote Operations)
Posted 24 days ago
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Job Description
Our client is seeking an experienced and highly motivated Senior Field Service Technician to provide remote support and oversight for complex installation and maintenance projects. In this role, you will leverage your extensive technical expertise to guide on-site teams, troubleshoot intricate equipment issues remotely, and ensure the successful deployment and ongoing functionality of critical systems. Your responsibilities will include developing detailed technical documentation and standard operating procedures, conducting remote diagnostic assessments, and providing expert guidance to resolve technical challenges in real-time. You will also be instrumental in training and mentoring junior technicians, both remotely and through virtual workshops, fostering a high level of technical proficiency across the field teams. The ideal candidate will possess exceptional problem-solving skills, a strong aptitude for understanding intricate mechanical and electrical systems, and the ability to communicate technical information clearly and concisely to a variety of audiences. You must be adept at utilizing remote monitoring tools, diagnostic software, and communication platforms to effectively manage tasks and collaborate with colleagues. This role requires a proactive approach to identifying potential issues before they impact operations and a commitment to ensuring the highest standards of safety and quality. A minimum of 5 years of hands-on experience in installation, maintenance, and repair of industrial equipment is essential. Proficiency with diagnostic tools and a background in a relevant technical discipline (e.g., electrical, mechanical, industrial automation) is required. This is a unique opportunity to apply your field expertise in a remote capacity, contributing significantly to project success. The conceptual job location for this remote position is Kericho, Kericho, KE .
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3
Senior Field Service Technician - Remote Operations
Posted 24 days ago
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Job Description
Our client is seeking an experienced and highly reliable Senior Field Service Technician to join their fully remote operations team. This role involves providing advanced technical support and performing complex installations and maintenance tasks for specialized equipment. While the position is entirely remote, you will be expected to travel to client sites as needed for hands-on work, with all travel expenses covered. The ideal candidate possesses a strong mechanical and electrical aptitude, excellent problem-solving skills, and the ability to work autonomously.
Responsibilities:
Qualifications:
Responsibilities:
- Perform on-site installations, repairs, and preventative maintenance on complex machinery and systems.
- Diagnose and troubleshoot technical issues, providing effective solutions to ensure minimal operational disruption for clients.
- Interpret technical manuals, blueprints, and schematics to guide repair and installation processes.
- Conduct regular equipment inspections and performance checks.
- Provide technical training and support to client personnel.
- Document all service activities, including repairs performed, parts used, and time spent, using our client's digital reporting system.
- Maintain inventory of parts and tools, ensuring adequate stock levels for service calls.
- Adhere to all safety regulations and company policies during on-site operations.
- Collaborate with the remote support team to resolve escalated issues and share knowledge.
- Provide feedback to the engineering team on product performance and potential improvements.
Qualifications:
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in reading and interpreting technical diagrams and manuals.
- Excellent diagnostic and problem-solving abilities.
- Ability to work independently and manage time effectively while on the road.
- Strong customer service and communication skills.
- Willingness and ability to travel frequently to various client locations.
- A valid driver's license and a clean driving record.
- Technical certification or an Associate's degree in a relevant technical field is a strong advantage.
- Familiarity with remote diagnostic tools and virtual support technologies.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Technician - Remote Operations
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, though ideally suited for individuals who can manage their time effectively and are self-starters. The primary responsibility of this role involves the remote diagnosis, troubleshooting, and resolution of technical issues related to specialized industrial equipment. You will be expected to provide expert-level support to a diverse client base, ensuring minimal downtime and optimal performance of their systems. This involves deep dives into complex mechanical and electrical systems, utilizing advanced diagnostic tools and software. A key aspect of the role is the ability to guide on-site personnel through repair and maintenance procedures via detailed, clear, and concise communication, often utilizing video conferencing and remote access tools. The successful candidate will also be responsible for documenting all service interactions, resolutions, and preventative maintenance recommendations. You will be a crucial point of contact for escalated technical queries, requiring a proactive approach to problem-solving and a commitment to customer satisfaction. This position demands a thorough understanding of maintenance best practices, safety protocols, and equipment lifecycles. The ability to interpret complex schematics, blueprints, and technical manuals is essential. You will collaborate closely with internal engineering and support teams to identify recurring issues and contribute to product improvement initiatives. This is an excellent opportunity for an experienced technician looking to leverage their expertise in a flexible, remote-first environment. The role requires a bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, coupled with a minimum of 5 years of hands-on experience in industrial equipment installation, maintenance, and repair. Certification in specific equipment types is a significant advantage. Strong communication and interpersonal skills are paramount, as is proficiency with diagnostic software and remote support technologies. The ability to work independently, manage a demanding workload, and maintain high standards of performance under pressure is critical. This is a unique chance to become an integral part of a forward-thinking company, contributing to its mission of delivering exceptional technical support globally. This is a fully remote role based in Mlolongo, Machakos, KE .
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