77 Sales Account Management jobs in Kenya
Director of Customer Relations
KES900000 - KES1200000 Y
Vantage Point Solutions
Posted today
Job Viewed
Job Description
Overview
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction.
Please Note
- Position requires a high degree of travel**
Responsibilities
Customer Relationship Management:
- Build and maintain strong relationships with key decision-makers at power providers.
- Proactively identify customer needs and anticipate potential challenges.
- Deliver exceptional customer service and exceed customer expectations.
- Resolve customer issues and complaints promptly and effectively.
Business Development
- Identify and pursue new business opportunities within the assigned region.
- Develop and execute strategic plans to grow the customer base and increase revenue.
- Collaborate with the sales team to generate leads and close deals.
Industry Knowledge
- Stay up-to-date on industry trends and regulatory changes.
- Identify opportunities for innovation and improvement.
- Represent the company at industry events and conferences.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or a related field.
- 5+ years of experience in the power industry.
- Strong understanding of the power industry, including technology, regulations, and market dynamics.
- Proven track record of building and maintaining strong customer relationships.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving skills.
- Ability to travel within the assigned region.
If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.
Compensation And Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).
EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status."
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0
Remote Hospitality Customer Relations Specialist
90100 Mangu
KES65000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading player in the hospitality industry, is seeking a dedicated and customer-focused Remote Hospitality Customer Relations Specialist. This fully remote position allows you to leverage your expertise in customer service and your passion for hospitality to assist clients and guests from your home. You will be the primary point of contact for customer inquiries, concerns, and feedback, ensuring exceptional service delivery across all touchpoints. Your responsibilities will include responding to emails, managing phone calls, and engaging with customers via live chat and social media platforms. You will be tasked with resolving issues promptly and efficiently, escalating complex problems when necessary, and maintaining a high level of customer satisfaction.
The ideal candidate will possess outstanding communication and problem-solving skills, coupled with a genuine desire to help others. A strong understanding of the hospitality sector, including knowledge of booking systems, accommodation services, and travel trends, is highly desirable. You must be proficient in using customer relationship management (CRM) software and other relevant communication tools. The ability to remain calm and professional under pressure, even in challenging situations, is essential. This role requires excellent organizational skills to manage a high volume of inquiries and maintain detailed records of customer interactions. If you are a service-oriented professional with a flair for hospitality and thrive in a remote work environment, this is a fantastic opportunity to contribute to a renowned brand and make a real difference to the guest experience for patrons of establishments in and around **Machakos, Machakos, KE**.
Key Responsibilities:
The ideal candidate will possess outstanding communication and problem-solving skills, coupled with a genuine desire to help others. A strong understanding of the hospitality sector, including knowledge of booking systems, accommodation services, and travel trends, is highly desirable. You must be proficient in using customer relationship management (CRM) software and other relevant communication tools. The ability to remain calm and professional under pressure, even in challenging situations, is essential. This role requires excellent organizational skills to manage a high volume of inquiries and maintain detailed records of customer interactions. If you are a service-oriented professional with a flair for hospitality and thrive in a remote work environment, this is a fantastic opportunity to contribute to a renowned brand and make a real difference to the guest experience for patrons of establishments in and around **Machakos, Machakos, KE**.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone, and chat.
- Resolve customer issues and complaints effectively and efficiently.
- Provide information about services, amenities, and booking procedures.
- Maintain accurate records of customer interactions and transactions.
- Gather customer feedback and identify areas for service improvement.
- Escalate complex issues to relevant departments when necessary.
- Proactively engage with customers to ensure a positive experience.
- Assist with managing online reviews and social media engagement.
- Stay updated on industry trends and company offerings.
- Proven experience in customer service, preferably within the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM software and customer support tools.
- Ability to multitask and manage time effectively in a remote setting.
- High level of professionalism and empathy.
- Knowledge of the hospitality sector is a strong advantage.
- Adaptable and able to work independently.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Success Manager - Remote Client Relations
90100 Gathiruini
KES100000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their growing team on a fully remote basis. This role is pivotal in ensuring our clients derive maximum value from our products and services, fostering long-term relationships and driving customer loyalty. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and a passion for problem-solving. You will be responsible for onboarding new clients, providing ongoing support, identifying opportunities for growth, and acting as the primary point of contact for a portfolio of key accounts.
Responsibilities:
Responsibilities:
- Onboard new clients, ensuring a smooth and successful transition to our platform/services.
- Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
- Proactively engage with clients to understand their needs, goals, and challenges.
- Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
- Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
- Identify opportunities for upselling and cross-selling additional products or services.
- Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
- Gather client feedback and collaborate with product and engineering teams to inform product development.
- Act as a client advocate, ensuring their voice is heard within the organization.
- Contribute to the development of customer success best practices and resources.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse clients.
- Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
- Strong problem-solving and analytical skills, with a customer-centric approach.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand and articulate technical concepts related to our products/services.
- Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
- Proactive, organized, and able to manage multiple priorities in a remote work environment.
- A passion for helping customers succeed and a dedication to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Success Manager - Remote Client Relations
80100 Nairobi, Nairobi
KES200000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a rapidly growing SaaS company revolutionizing the industry, is looking for a dedicated and experienced Senior Customer Success Manager to join our fully remote team. In this crucial role, you will be the primary advocate for our key clients, ensuring they achieve maximum value from our platform and fostering long-term, mutually beneficial relationships. You will be responsible for onboarding new clients, developing success plans tailored to their unique business objectives, and proactively identifying opportunities for them to leverage more of our product's capabilities. This position demands a deep understanding of our software and the ability to translate its features into tangible business outcomes for our clients. You will conduct regular business reviews, monitor client health metrics, and address any challenges or concerns promptly and effectively. Your expertise will also extend to driving adoption, reducing churn, and identifying expansion opportunities within your client portfolio. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of building strong relationships with enterprise-level clients. You must be adept at managing a portfolio of accounts, prioritizing your efforts, and delivering exceptional service in a virtual environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Catalyst) is essential. We are seeking a strategic thinker who is passionate about customer advocacy, thrives in a fast-paced setting, and is committed to driving client satisfaction and retention. This role requires a proactive approach to understanding client needs and proactively offering solutions. You will work collaboratively with sales, product, and support teams to ensure a seamless customer experience. The ability to articulate value propositions, conduct engaging presentations, and navigate complex organizational structures within client companies is paramount. This is an excellent opportunity for a results-oriented professional to make a significant impact in a fully remote, client-centric role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Success Manager - Remote Client Relations
80100 Shella
KES250000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Senior Customer Success Manager to join their fully remote team. This role is dedicated to building and nurturing strong relationships with clients, ensuring they maximize value from our products and services. You will be responsible for driving client retention, identifying upsell opportunities, and acting as the primary point of contact for a portfolio of key accounts. The ideal candidate will possess exceptional communication, problem-solving, and strategic account management skills.
Responsibilities:
Qualifications:
Responsibilities:
- Manage a portfolio of enterprise clients, ensuring their success and satisfaction.
- Develop and execute strategic success plans for each client.
- Conduct regular business reviews (QBRs) with clients to assess progress and identify opportunities.
- Drive product adoption and engagement among client users.
- Proactively identify and address potential client churn risks.
- Serve as the primary liaison between clients and internal teams (sales, product, support).
- Educate clients on new features, best practices, and industry trends.
- Identify opportunities for account growth and renewals.
- Gather client feedback and insights to inform product development and service improvements.
- Track and report on key customer success metrics.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
- Proven track record of building and maintaining strong client relationships and driving retention.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer success principles and methodologies.
- Ability to analyze client data and identify trends and opportunities.
- Proficiency in CRM and Customer Success platforms.
- Experience working effectively in a remote team environment.
- Strong problem-solving and strategic thinking abilities.
- Familiarity with client needs in diverse geographical markets, including proximity to areas like Malindi, Kilifi, KE , is beneficial for this remote role.
This advertiser has chosen not to accept applicants from your region.
4
Senior Aesthetician & Client Relations Specialist
90100 Mangu
KES75000 Monthly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.
Responsibilities:
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
This advertiser has chosen not to accept applicants from your region.
5
Lead Aesthetician & Client Relations Manager
20117 Mwembe
KES80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an exceptional Lead Aesthetician and Client Relations Manager to manage their esteemed beauty and wellness services, operating on a fully remote model. This role combines expert-level skincare knowledge with outstanding client management capabilities, ensuring every client receives personalized attention and achieves their aesthetic goals. As a fully remote operation, we pride ourselves on delivering high-quality virtual consultations, treatment planning, and follow-up care, utilizing advanced telehealth and client management platforms. The successful candidate will not only perform advanced aesthetic treatments virtually but also lead client onboarding, consultation scheduling, and post-treatment support, cultivating strong, long-lasting client relationships. This position requires a deep understanding of dermatological principles, a passion for client well-being, and exemplary communication skills to thrive in a remote setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
- Perform and guide clients through advanced skincare treatments and protocols remotely.
- Develop and maintain client records, ensuring privacy and accuracy.
- Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
- Manage client appointment scheduling, rescheduling, and follow-up communications.
- Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
- Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
- Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
- Collaborate with the marketing team on content creation and client engagement strategies.
- Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
- Achieve client retention and satisfaction targets in a virtual environment.
- Ensure compliance with all relevant health and safety regulations in remote service delivery.
Qualifications:
- Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
- Strong knowledge of various skin types, conditions, and treatment modalities.
- Proven experience in client consultation and relationship management.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency in using virtual consultation tools and CRM software.
- Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
- Passion for beauty, wellness, and client success.
- Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
- A strong understanding of digital marketing and social media engagement is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Lead Aesthetician & Client Relations Manager
20100 Mwembe
KES70000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a premier online beauty and wellness platform, is seeking a highly skilled and charismatic Lead Aesthetician & Client Relations Manager to join their fully remote team. This exciting role, while based conceptually in Nakuru , offers the flexibility to work from anywhere. You will be instrumental in defining and delivering exceptional aesthetic consultations and client experiences, primarily through virtual channels. Your responsibilities will include providing expert advice on skincare regimes, product recommendations, and personalized treatment plans. You will also be responsible for managing a dedicated team of remote aestheticians, ensuring consistent quality of service and client satisfaction. The ideal candidate possesses advanced knowledge of cosmetic science, a passion for holistic wellness, and exceptional communication skills, particularly in virtual client interactions. You will develop training materials for new team members and contribute to the content strategy for online educational resources. This role requires a blend of technical expertise, leadership acumen, and a proactive approach to client relationship management. We are looking for an individual who can inspire confidence, build strong rapport with clients, and drive engagement with our client's innovative wellness solutions. If you are passionate about beauty and wellness and excel in a remote, client-focused environment, we invite you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct virtual aesthetic consultations and provide personalized skincare advice.
- Develop and implement customized treatment plans for clients.
- Manage and mentor a team of remote aestheticians, overseeing their performance and development.
- Ensure the highest standards of client satisfaction and retention.
- Create educational content and resources on skincare and wellness topics.
- Contribute to product development and refinement based on client feedback.
- Handle complex client inquiries and resolve issues promptly.
- Collaborate with marketing to enhance online client engagement.
Qualifications:
- Certified Aesthetician with advanced training and certifications.
- Minimum of 6 years of experience as an aesthetician, with at least 2 years in a leadership or supervisory role.
- Proven experience in delivering virtual consultations and client management.
- Extensive knowledge of cosmetic ingredients, formulations, and treatments.
- Excellent communication, interpersonal, and client-handling skills.
- Experience in leading remote teams is a strong asset.
- Familiarity with beauty e-commerce platforms and CRM systems.
- A passion for wellness and continuous learning in the beauty industry.
This advertiser has chosen not to accept applicants from your region.
7
Senior Aesthetician & Client Relations Specialist
30300 Tuwan
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a premier beauty and wellness clinic seeking a highly skilled and compassionate Senior Aesthetician. This role is perfect for a professional passionate about enhancing client well-being through advanced skincare treatments and exceptional customer service. You will perform a variety of facial treatments, body therapies, and consultations, utilizing your expertise to recommend personalized skincare regimes. A key part of this role involves building and maintaining strong relationships with clients, ensuring their satisfaction and encouraging repeat business. You will also be involved in client education, advising on product usage and the benefits of various treatments. The ideal candidate will have a keen eye for detail, a calming demeanor, and the ability to create a relaxing and rejuvenating experience for every client.
Responsibilities:
Qualifications:
Responsibilities:
- Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
- Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
- Develop and implement personalized treatment plans for clients.
- Educate clients on skincare principles, product ingredients, and usage.
- Maintain detailed client records, including treatment history and progress notes.
- Promote and sell skincare products and treatment packages to clients.
- Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
- Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
- Manage appointment scheduling and client follow-ups to ensure continuity of care.
- Contribute to creating a serene and welcoming atmosphere within the clinic.
- Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
- Collaborate with other team members to achieve clinic goals and enhance client experience.
- Assist in inventory management for skincare products and supplies.
- Participate in ongoing training and professional development.
Qualifications:
- Certified Aesthetician with recognized qualifications.
- Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
- Proven expertise in performing various advanced skincare treatments.
- Excellent communication and interpersonal skills with a strong emphasis on client relations.
- Knowledge of dermatology and cosmetic science.
- Ability to upsell products and services ethically and effectively.
- Strong understanding of hygiene and safety protocols.
- Aesthetic sense and attention to detail.
- Client-focused attitude with a passion for the beauty industry.
- Ability to work independently and as part of a team.
- Experience with electronic health records or client management systems is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Senior Remote Aesthetician & Client Relations Specialist
90100 Mangu
KES180000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and compassionate Senior Aesthetician and Client Relations Specialist to join their dynamic, fully remote team. This role is designed for an individual passionate about skincare, beauty treatments, and providing exceptional client experiences through virtual consultations and remote guidance. The successful candidate will be responsible for conducting in-depth virtual skin analysis, developing personalized skincare routines, and recommending appropriate treatments and products. You will be the primary point of contact for a portfolio of clients, building strong relationships, addressing concerns, and ensuring client satisfaction and retention. Key responsibilities include staying abreast of the latest advancements in aesthetic treatments and skincare technologies, educating clients on product usage and benefits, and managing client appointments and follow-ups. Experience in using various skincare analysis tools and technologies remotely is essential. This position requires excellent communication and interpersonal skills, with the ability to build trust and rapport virtually. A deep understanding of dermatological principles and a passion for continuous learning in the beauty and wellness industry are paramount. You will also be involved in creating engaging digital content related to skincare and wellness tips. This is a remote-first role, demanding self-discipline, excellent organizational skills, and the ability to work independently. A professional license or certification in cosmetology or esthetics is required, along with a minimum of 5 years of experience in a similar role, preferably with exposure to virtual client management. Proficiency in video conferencing platforms and CRM software is necessary. We are looking for a dedicated professional who can deliver high-quality aesthetic advice and unparalleled client service remotely. The ability to empathize with clients and tailor recommendations to individual needs is crucial. This role offers a unique opportunity to impact clients' well-being and confidence from anywhere, contributing to our client's reputation as a leader in remote beauty and wellness services. Our client values a proactive approach to client care and a commitment to ethical practices. The successful candidate will be instrumental in fostering client loyalty and driving business growth through exceptional service delivery. This position offers flexibility and the chance to contribute significantly to the evolving landscape of remote aesthetic services. You will work closely with the marketing and product development teams to provide client feedback and insights. The role requires a keen eye for detail and a commitment to maintaining the highest standards of professional practice, all from your home base, impacting clients beyond **Machakos, Machakos, KE**.
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