Retail Operations Manager - E-commerce Fulfillment
20201 Kapsuser
KES100000 Annually
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Our client, a leading online retailer with a rapidly expanding customer base, is seeking a highly organized and efficient Retail Operations Manager to oversee their e-commerce fulfillment operations in a fully remote capacity. This pivotal role involves managing the end-to-end order fulfillment process, from inventory management and warehouse coordination to shipping logistics and customer service excellence. You will leverage technology and data analytics to optimize operational efficiency, reduce costs, and ensure timely delivery of products to customers. The ideal candidate possesses a strong understanding of retail supply chains, e-commerce platforms, and has excellent leadership and problem-solving skills to thrive in a dynamic, remote-first environment.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of e-commerce order fulfillment, including order processing, inventory management, picking, packing, and shipping.
- Develop and implement strategies to improve operational efficiency, reduce fulfillment costs, and enhance delivery speed.
- Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers.
- Monitor inventory levels and forecast demand to ensure adequate stock availability.
- Implement and optimize warehouse management systems (WMS) and other relevant technologies.
- Ensure compliance with company policies, safety regulations, and quality standards.
- Analyze operational data and KPIs to identify trends, bottlenecks, and opportunities for improvement.
- Manage a remote team of fulfillment specialists, providing guidance, training, and performance feedback.
- Collaborate with marketing, sales, and customer service teams to ensure a seamless customer experience.
- Develop and maintain standard operating procedures (SOPs) for all fulfillment processes.
- Handle escalated customer service issues related to order fulfillment and delivery.
- Continuously research and evaluate new technologies and best practices in e-commerce operations.
- Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
- Minimum of 6 years of experience in retail operations, e-commerce fulfillment, or supply chain management.
- Proven track record of optimizing fulfillment processes and managing inventory effectively.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento), WMS, and shipping software.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong leadership and team management capabilities, with experience managing remote teams.
- Exceptional communication and interpersonal skills.
- Proficiency in data analysis and reporting.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
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0
Senior Retail Operations Manager
20200 Kapsuser
KES95000 Annually
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Job Description
Our client is seeking a dynamic and experienced Senior Retail Operations Manager to lead and optimize their retail operations. This is a fully remote position, requiring a strategic leader with a strong understanding of retail best practices, customer service, and operational efficiency. You will be responsible for overseeing all aspects of the retail environment, ensuring a seamless customer experience, driving sales performance, and managing store teams from a virtual standpoint. The ideal candidate has a proven track record in retail management and a passion for delivering exceptional customer service.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance store performance, customer satisfaction, and profitability.
- Oversee day-to-day retail operations, ensuring compliance with company policies and standards.
- Manage and mentor retail store managers and staff, fostering a positive and high-performing work environment.
- Set sales targets and monitor performance metrics, implementing strategies to achieve and exceed goals.
- Ensure exceptional customer service standards are maintained across all retail locations.
- Manage inventory, visual merchandising, and stock control to optimize product presentation and availability.
- Control operational costs, manage budgets, and identify opportunities for cost savings.
- Implement and enforce health, safety, and security procedures in retail environments.
- Analyze sales data and customer feedback to identify trends and areas for improvement.
- Oversee the recruitment, training, and development of retail staff.
- Collaborate with marketing and merchandising teams to execute promotional activities.
- Stay current with retail industry trends and competitor activities.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 6 years of experience in retail management, with a strong focus on operations.
- Proven track record of successfully managing multiple retail locations and driving sales growth.
- Excellent understanding of retail operations, merchandising, inventory management, and customer service principles.
- Strong leadership, team management, and motivational skills.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Outstanding communication, interpersonal, and customer service skills.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Ability to work independently and manage tasks effectively in a fully remote environment.
- Experience in budget management and P&L responsibility.
This advertiser has chosen not to accept applicants from your region.
1
Remote Retail Operations Manager
20200 Kapsuser
KES85000 Annually
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Job Description
Our client is seeking an experienced and proactive Remote Retail Operations Manager to oversee and optimize their retail operations. This is a fully remote position, offering the flexibility to manage store performance from anywhere. You will be responsible for ensuring the smooth and efficient operation of retail outlets, focusing on sales performance, customer experience, inventory management, and staff supervision. Your duties will include developing and implementing operational strategies, setting sales targets, monitoring performance metrics, and identifying areas for improvement. You will work closely with store managers and staff to provide guidance, training, and support, ensuring adherence to company policies and standards. This role requires a strong understanding of retail best practices, excellent leadership and communication skills, and the ability to analyze sales data and operational reports to make informed decisions. The ideal candidate is a highly organized and results-oriented individual, capable of motivating teams and driving success in a remote management capacity. Proficiency in retail management software and a passion for delivering exceptional customer service are essential. Join us to lead our retail operations to new heights.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of retail stores to ensure efficiency and profitability.
- Develop and implement operational strategies to achieve sales and performance targets.
- Monitor sales performance, analyze data, and identify trends to drive revenue growth.
- Ensure high standards of customer service and customer experience are maintained.
- Manage inventory levels, stock control, and visual merchandising standards.
- Recruit, train, and manage store managers and retail staff.
- Ensure compliance with company policies, procedures, and safety regulations.
- Implement operational improvements and cost-saving initiatives.
- Develop and manage retail budgets and P&Ls.
- Communicate effectively with store teams and provide ongoing support and feedback.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a focus on operations.
- Proven track record of successfully managing multiple retail locations or high-volume stores.
- Strong understanding of retail sales, operations, merchandising, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and MS Office Suite.
- Ability to analyze sales data and operational reports to make strategic decisions.
- Highly organized, detail-oriented, and results-driven.
- Experience in remote team management is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Retail Operations Manager
20200 Kapsuser
KES120000 Annually
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Posted today
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Job Description
Our client, a leading player in the retail sector, is seeking a dynamic and experienced Senior Retail Operations Manager to lead their operations in a fully remote capacity. This pivotal role will oversee the strategic planning and execution of all retail operational activities, ensuring maximum efficiency, profitability, and customer satisfaction across multiple locations. The ideal candidate will possess a proven track record in managing large-scale retail operations, with a strong understanding of supply chain management, inventory control, merchandising, and staff development. You will be responsible for setting operational standards, implementing best practices, and driving continuous improvement initiatives. This position requires exceptional leadership skills, strategic thinking, and the ability to motivate and guide teams in a distributed environment. You will analyze sales data, market trends, and customer feedback to inform operational decisions and develop effective strategies. This role involves close collaboration with various departments, including marketing, sales, and finance, to achieve overarching business objectives. The successful candidate will be adept at utilizing technology and data analytics to optimize operations and enhance performance. This is a unique opportunity to make a significant impact on the retail landscape from a remote position, with a focus on operations that impact the **Kericho, Kericho, KE** region, among others.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies to enhance retail performance.
- Oversee inventory management, supply chain logistics, and merchandising for all retail outlets.
- Set and monitor key performance indicators (KPIs) for operational efficiency and profitability.
- Ensure exceptional customer service standards are maintained across all touchpoints.
- Manage budgets, control costs, and identify opportunities for cost savings.
- Lead and mentor retail management teams, fostering a culture of high performance and continuous improvement.
- Implement and optimize retail technologies and systems to streamline operations.
- Analyze sales data, market trends, and customer insights to drive strategic decisions.
- Ensure compliance with all health, safety, and regulatory requirements.
- Drive initiatives to enhance the overall customer experience.
- Bachelor's degree in Business Administration, Retail Management, or a related field; MBA preferred.
- Minimum of 8 years of progressive experience in retail operations management, with a strong focus on multi-site management.
- Proven ability to develop and execute successful retail strategies.
- Extensive knowledge of inventory management, supply chain, and merchandising principles.
- Strong leadership, team-building, and people management skills.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Proficiency in retail management software and data analysis tools.
- Exceptional communication and interpersonal skills, suited for a remote leadership role.
- Demonstrated ability to drive operational excellence and achieve business results.
This advertiser has chosen not to accept applicants from your region.
3
E-commerce Operations Manager
30100 Moiben
KES180000 Annually
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Posted today
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Job Description
Our client is seeking an experienced E-commerce Operations Manager to oversee and optimize their online sales channels. This is a hybrid role, requiring a balance of remote work and on-site presence. You will be responsible for managing all aspects of the e-commerce platform, from website maintenance and product merchandising to order fulfillment and customer service. The ideal candidate will have a strong understanding of online retail trends, digital marketing, and supply chain management.
Key Responsibilities:
Key Responsibilities:
- Manage the day-to-day operations of the e-commerce website, ensuring a seamless user experience.
- Oversee product catalog management, including uploading new products, updating descriptions, and ensuring accurate pricing and inventory levels.
- Develop and implement strategies to drive online sales and customer engagement.
- Manage online marketing campaigns, including SEO, SEM, social media advertising, and email marketing.
- Monitor website performance, analyze traffic data, and generate reports to identify areas for improvement.
- Coordinate with the logistics and fulfillment team to ensure timely and accurate order processing and delivery.
- Manage customer service inquiries and resolve issues to ensure high levels of customer satisfaction.
- Stay up-to-date with e-commerce best practices, emerging technologies, and competitor activities.
- Collaborate with the marketing, sales, and IT departments to align e-commerce strategies with overall business goals.
- Manage relationships with third-party vendors and technology providers.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 4-6 years of experience in e-commerce management or digital marketing.
- Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Strong understanding of digital marketing channels, including SEO, SEM, social media, and email marketing.
- Experience with web analytics tools (e.g., Google Analytics).
- Excellent project management and organizational skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a hybrid environment.
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4
Digital Marketing Manager - E-commerce Growth
30200 Moiben
KES550000 Annually
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Posted today
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Job Description
Our client is looking for a creative and data-driven Digital Marketing Manager to spearhead their online presence and drive e-commerce growth. This is a fully remote position, allowing you to manage campaigns from your preferred location. You will be responsible for developing and executing comprehensive digital marketing strategies across multiple channels, with a strong focus on maximizing ROI and customer acquisition. This role requires a deep understanding of SEO, SEM, social media marketing, content marketing, email marketing, and analytics. You will be instrumental in shaping our client's brand voice online and driving measurable business results.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for a motivated digital marketer to take ownership of our client's online marketing efforts and drive significant growth. Apply now to join a forward-thinking team and shape the future of online engagement.
Key Responsibilities:
- Develop and implement integrated digital marketing strategies to increase brand awareness, drive website traffic, and boost e-commerce sales.
- Manage and optimize paid advertising campaigns (Google Ads, social media ads) to achieve target CPA and ROAS.
- Oversee Search Engine Optimization (SEO) initiatives to improve organic search rankings and visibility.
- Develop and execute engaging social media marketing campaigns across relevant platforms.
- Create and manage content marketing strategies, including blog posts, articles, and website copy, to attract and engage target audiences.
- Develop and manage email marketing campaigns to nurture leads and drive customer retention.
- Analyze website traffic and campaign performance using analytics tools (e.g., Google Analytics) to identify trends, insights, and areas for improvement.
- Collaborate with the sales and product teams to ensure marketing efforts are aligned with business objectives.
- Stay up-to-date with the latest digital marketing trends, tools, and best practices.
- Manage the digital marketing budget effectively and report on campaign performance to stakeholders.
Qualifications:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Minimum of 5 years of experience in digital marketing, with a proven track record of driving e-commerce growth.
- Expertise in SEO, SEM, social media marketing, content marketing, and email marketing.
- Proficiency with Google Analytics, Google Ads, and social media advertising platforms.
- Strong analytical skills and the ability to interpret data to inform strategy.
- Excellent written and verbal communication skills.
- Experience managing marketing budgets and reporting on campaign performance.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote environment.
- Creative thinking and a passion for innovation in digital marketing.
This is a fantastic opportunity for a motivated digital marketer to take ownership of our client's online marketing efforts and drive significant growth. Apply now to join a forward-thinking team and shape the future of online engagement.
This advertiser has chosen not to accept applicants from your region.
5
Remote E-commerce and Social Media Manager
20100 Kapsuser
KES95000 month
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Posted today
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Job Description
Our client is seeking a talented and results-driven E-commerce and Social Media Manager to spearhead their online presence and sales strategy. This fully remote position requires a strategic thinker with a proven ability to drive online growth through effective e-commerce management and engaging social media campaigns. You will be responsible for managing the company's online store, optimizing product listings, overseeing order fulfillment processes, and enhancing the overall customer journey. Simultaneously, you will develop and execute comprehensive social media strategies across various platforms to build brand awareness, engage with the target audience, and drive traffic and conversions. The ideal candidate will have extensive experience in e-commerce platforms (e.g., Shopify, WooCommerce), digital marketing, SEO, SEM, and content creation. You should be adept at analyzing sales data, website analytics, and social media metrics to identify trends, optimize performance, and report on key performance indicators. Strong copywriting skills, a keen eye for visual aesthetics, and proficiency in social media management tools are essential. This role demands creativity, analytical prowess, and the ability to stay ahead of evolving digital marketing trends. A Bachelor's degree in Marketing, Digital Media, Business, or a related field is preferred. This is a fully remote role offering the flexibility to work from anywhere, providing an excellent opportunity for a motivated professional to take ownership of our client 's online success. You will collaborate with internal teams to ensure brand consistency and align marketing efforts with sales objectives. If you are passionate about e-commerce, skilled in social media marketing, and thrive in a remote, fast-paced environment, we invite you to apply and make a significant impact.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Retail Merchandising Planner
21100 Kapsuser
KES190000 Annually
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Posted today
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Job Description
We are looking for a strategic and detail-oriented Senior Retail Merchandising Planner to join our client's dynamic team. This fully remote position offers the opportunity to shape product assortments and drive sales performance from anywhere. You will be responsible for developing and executing comprehensive merchandising plans that align with market trends, customer demand, and company objectives. Key duties include analyzing sales data, forecasting demand, and planning product assortments for various retail channels. You will collaborate closely with buyers, vendors, and marketing teams to ensure product availability, optimize inventory levels, and maximize profitability. The ideal candidate possesses a strong background in retail merchandising, planning, or buying, with a proven track record of success. Exceptional analytical skills, proficiency in inventory management systems, and a keen understanding of consumer behavior are essential. You should be adept at using data to inform strategic decisions and possess excellent communication and negotiation skills. As a remote professional, you must be a highly organized, self-disciplined individual capable of managing multiple projects simultaneously and effectively communicating with cross-functional teams. This is an exciting opportunity to influence product strategy, enhance the customer shopping experience, and contribute significantly to the retail success of our client, all while enjoying the flexibility and benefits of a remote work environment.
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7
Retail Operations Director
30100 Moiben
KES400000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking an accomplished Retail Operations Director to lead and optimize their retail business operations. This role is fully remote, allowing you to drive operational excellence from your home base. You will be responsible for developing and implementing strategies to enhance store performance, customer experience, and profitability across all retail locations. Your key responsibilities will include overseeing daily operations, managing store staff performance, ensuring inventory management efficiency, and implementing best practices in visual merchandising and customer service. You will analyze sales data, identify trends, and develop action plans to achieve sales targets and operational KPIs. Collaboration with marketing, merchandising, and supply chain teams to ensure seamless execution of retail strategies is crucial. The ideal candidate will have a minimum of 8 years of experience in retail management, with at least 5 years in a senior leadership role overseeing multi-site operations. A proven track record of improving operational efficiency, driving sales growth, and enhancing customer satisfaction is essential. Strong leadership, communication, analytical, and problem-solving skills are required. You should be proficient in retail management software and possess a deep understanding of retail business dynamics. The ability to lead and motivate remote teams, drive performance, and implement strategic initiatives effectively in a virtual setting is paramount. This is an exceptional opportunity to make a significant impact on the retail success of our brand, working remotely and supporting our operations in and around Eldoret, Uasin Gishu, KE .
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8
E-commerce Operations Manager
40100 Moiben
KES150000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly organized and results-oriented E-commerce Operations Manager to oversee all aspects of their online retail operations. This is a fully remote position, allowing you to contribute effectively from your home office. You will be instrumental in optimizing online sales channels, managing inventory, ensuring efficient order fulfillment, and enhancing the overall customer shopping experience. Your role will involve a blend of strategic planning and hands-on operational execution to drive growth and profitability in the digital space.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategies to increase online sales and customer engagement.
- Manage the day-to-day operations of the e-commerce platform, including website content, product listings, and promotions.
- Oversee inventory management, ensuring accurate stock levels and minimizing stockouts or overstocking.
- Coordinate with logistics partners to ensure timely and cost-effective order fulfillment and delivery.
- Monitor website performance, analyze sales data, and generate reports to identify trends and areas for improvement.
- Implement and manage customer service protocols to ensure a high level of customer satisfaction.
- Collaborate with marketing teams to align e-commerce activities with overall marketing campaigns.
- Identify and implement new e-commerce technologies and best practices.
- Manage relationships with third-party vendors and service providers.
- Ensure compliance with all relevant e-commerce regulations and policies.
- Develop and manage the e-commerce operational budget.
- Lead and mentor a remote team of e-commerce specialists.
- Continuously seek opportunities to improve the online customer journey and conversion rates.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Stay abreast of the latest e-commerce trends and competitor activities.
Qualifications:
- Bachelor's degree in Business, Marketing, E-commerce, or a related field.
- Minimum of 5 years of experience in e-commerce operations management.
- Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
- Strong understanding of digital marketing, SEO, and SEM principles.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data.
- Experience with inventory management and order fulfillment systems.
- Exceptional communication and leadership skills, with the ability to manage a remote team effectively.
- Proficiency in data analysis tools (e.g., Google Analytics).
- Ability to work autonomously and manage multiple priorities in a fast-paced environment.
- Demonstrated success in driving online sales growth.
- Familiarity with customer relationship management (CRM) systems.
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