17 Retail Supervisor jobs in Kenya
Retail Store Supervisor
00200 Abothuguchi West
KES55000 month
WhatJobs
Posted 4 days ago
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Job Description
Our client, a well-established and reputable retail chain, is looking for a proactive and customer-focused Retail Store Supervisor to manage their store operations in Ruiru, Kiambu, KE . This is a crucial on-site role responsible for ensuring the smooth and efficient running of the retail outlet, leading a team of sales associates, and delivering exceptional customer service. The Store Supervisor will oversee daily operations, including inventory management, visual merchandising, sales performance monitoring, and staff scheduling. Key responsibilities involve motivating and coaching the store team, driving sales targets, managing stock levels to prevent shortages and overstocking, and ensuring compliance with company policies and procedures. You will also be responsible for handling customer inquiries and complaints, processing transactions accurately, and maintaining a clean and organized store environment. The ideal candidate will possess prior experience in retail supervision or management, with a strong understanding of retail operations and sales techniques. Excellent leadership, communication, and interpersonal skills are essential for effectively managing and motivating a team. A passion for customer service and a proactive approach to problem-solving are highly valued. This role requires individuals who are energetic, reliable, and have a keen eye for detail, ensuring a positive shopping experience for every customer. A flexible schedule, including weekends and holidays, is expected. This is a fantastic opportunity to develop your career in retail management and contribute to the success of a leading brand within the vibrant Ruiru, Kiambu, KE community.
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0
Retail Store Supervisor
00200 Abothuguchi West
KES50000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Retail Store Supervisor for their flagship store in **Ruiru, Kiambu, KE**. This role is essential for ensuring exceptional customer experiences, driving sales, and managing store operations effectively. The ideal candidate will have a passion for retail, strong leadership skills, and a proven ability to motivate a team. You will be responsible for overseeing daily store activities, managing staff, maintaining visual merchandising standards, handling customer inquiries and issues, and achieving sales targets. This position requires a hands-on approach and a commitment to creating a positive shopping environment.
Key Responsibilities:
Key Responsibilities:
- Supervise and guide a team of retail associates to deliver excellent customer service.
- Ensure store opening and closing procedures are followed correctly.
- Manage inventory, stock replenishment, and merchandising displays.
- Monitor sales performance and implement strategies to achieve targets.
- Handle customer complaints and resolve issues to ensure satisfaction.
- Maintain a clean, organized, and visually appealing store environment.
- Train new staff members and provide ongoing coaching.
- Ensure adherence to all company policies and procedures.
- Manage cash handling and reconciliation processes.
- Contribute to creating a positive and collaborative team atmosphere.
- Previous experience in a retail supervisory or management role.
- Proven track record of meeting or exceeding sales targets.
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Knowledge of visual merchandising principles.
- Ability to work flexible hours, including weekends and holidays.
- Good understanding of retail operations and inventory management.
- Basic computer proficiency for POS systems and reporting.
- A passion for customer service and product knowledge.
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1
Retail Store Supervisor
00204 Gathiruini
KES45000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is looking for an enthusiastic and results-oriented Retail Store Supervisor to manage operations at their outlet in **Mlolongo, Machakos, KE**. This role requires a strong leader with a passion for customer service and a keen eye for detail. You will be responsible for overseeing daily store activities, managing a team of retail associates, ensuring visual merchandising standards are met, and driving sales performance. The ideal candidate will have a proven background in retail management and a commitment to creating a positive shopping experience for every customer.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and coordinate the daily operations of the retail store.
- Lead, train, and motivate the retail team to achieve sales targets and provide excellent customer service.
- Manage staff schedules, conduct performance reviews, and address employee concerns.
- Ensure store presentation and visual merchandising standards are consistently maintained.
- Monitor inventory levels, manage stock replenishment, and conduct regular stocktakes.
- Handle customer inquiries, complaints, and returns efficiently and professionally.
- Implement and enforce company policies and procedures.
- Drive sales growth by identifying opportunities for upselling and cross-selling.
- Ensure the store environment is safe, clean, and welcoming for customers and staff.
- Assist with opening and closing procedures, including cash handling and reconciliation.
- Contribute to local marketing initiatives to increase foot traffic and sales.
Qualifications:
- Previous experience in a retail supervisory or management role.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service skills and a passion for retail.
- Ability to motivate and guide a team.
- Knowledge of inventory management and visual merchandising principles.
- Basic understanding of sales techniques and customer engagement.
- High school diploma or equivalent; a degree in Business or a related field is a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
2
Retail Operations Supervisor
00201 Gathiruini
KES60000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a renowned national retail chain, is actively seeking a dedicated and proactive Retail Operations Supervisor to manage and optimize their remote operational oversight functions. In this vital role, you will be responsible for ensuring seamless operational efficiency across all retail touchpoints, focusing on strategic planning and remote team coordination. Your duties will include developing and implementing operational policies and procedures, monitoring store performance metrics, and identifying areas for improvement. You will collaborate with various departments, including merchandising, inventory management, and customer service, to uphold high standards of operational excellence. The ideal candidate will possess a strong understanding of retail operations, exceptional leadership abilities, and a proven track record of driving operational improvements. While this role has a remote component, it requires a keen awareness of in-store dynamics and the ability to effectively guide and support on-site teams through remote communication and strategy. You will be skilled in data analysis, using insights to inform operational decisions and enhance profitability. Strong organizational skills and the ability to manage multiple priorities in a dynamic environment are essential. This position offers a unique opportunity to contribute to the success of a leading retail brand, shaping operational strategies and ensuring a positive customer experience, all while enjoying the flexibility of a remote-first work arrangement. Our client is committed to fostering professional growth and providing a challenging yet rewarding career path for individuals passionate about retail management and operational excellence.
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3
Remote Retail Operations Supervisor
90100 Mumbuni
KES70000 month
WhatJobs
Posted today
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Job Description
We are seeking a dedicated and results-oriented Remote Retail Operations Supervisor to oversee and manage the day-to-day operations of our retail outlets. While the title includes 'Remote,' this role requires significant on-site presence for direct supervision, inventory management, and customer engagement at our **Machakos** location. You will be instrumental in ensuring operational efficiency, excellent customer service, and achieving sales targets.
Responsibilities:
Responsibilities:
- Supervise and guide retail staff, ensuring adherence to company policies and operational procedures.
- Manage inventory levels, including ordering, receiving, and stock rotation, to minimize shortages and overstock.
- Ensure visual merchandising standards are met and that store layouts are appealing and functional.
- Monitor sales performance, analyze data, and implement strategies to drive revenue growth.
- Provide exceptional customer service, resolving customer inquiries and complaints promptly and professionally.
- Train new employees on product knowledge, sales techniques, and operational procedures.
- Conduct regular performance reviews and provide feedback to staff to foster professional development.
- Ensure the store is clean, organized, and presents a welcoming environment for customers.
- Manage cash handling procedures and ensure accuracy in all financial transactions.
- Implement loss prevention strategies to minimize shrinkage.
- Analyze sales reports and identify trends to optimize product placement and promotions.
- Collaborate with the management team on implementing new initiatives and improving operational processes.
- Maintain a positive and motivating work environment for the store team.
- Ensure compliance with all health and safety regulations.
- Oversee the opening and closing procedures of the retail outlet.
- Proven experience in retail supervision or management.
- Strong understanding of retail operations, inventory management, and visual merchandising.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a team effectively.
- Proficiency in point-of-sale (POS) systems and basic computer applications.
- Strong customer service orientation and problem-solving abilities.
- Knowledge of sales techniques and strategies.
- Ability to work flexible hours, including weekends and holidays as required by retail operations.
- A proactive approach to identifying and addressing operational challenges.
- Passion for delivering outstanding customer experiences.
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4
Senior Retail Operations Supervisor
40200 Gathiruini
KES120000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking an experienced and results-oriented Senior Retail Operations Supervisor to oversee daily operations at one of their key retail locations. This is an on-site role, focused on ensuring a seamless and positive shopping experience for customers and efficient workflow for the store team. You will be responsible for managing store staff, optimizing inventory levels, driving sales performance, and maintaining high standards of visual merchandising and customer service. The ideal candidate will have a strong background in retail management, with proven leadership skills and a deep understanding of retail operations. You should be adept at motivating and coaching your team, resolving customer inquiries and complaints, and implementing sales strategies to meet targets. This role requires excellent organizational skills, a keen eye for detail, and the ability to manage multiple priorities effectively. You will also be responsible for cash handling, opening and closing procedures, and ensuring compliance with all company policies and procedures. Proficiency in Point of Sale (POS) systems and inventory management software is essential. This is an excellent opportunity to take on a leadership role within a dynamic retail environment and to contribute to the success of a growing brand.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage daily retail store operations.
- Lead, train, and motivate the store team.
- Ensure excellent customer service and resolve customer issues.
- Drive sales performance and achieve store targets.
- Manage inventory levels and stock replenishment.
- Maintain store visual merchandising standards.
- Oversee cash handling and reconcile daily sales.
- Ensure compliance with all company policies and procedures.
- Assist with staff scheduling and performance management.
- Create a positive and productive work environment.
This advertiser has chosen not to accept applicants from your region.
5
Retail Operations Supervisor - E-commerce Focus
30500 Kitale, Rift Valley
KES55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent retail brand with a growing online presence, is looking for an experienced Retail Operations Supervisor with a strong focus on e-commerce to join their team. This is a fully remote position, offering you the chance to contribute to the efficiency and success of our digital retail operations from anywhere. You will be responsible for overseeing key aspects of the online sales process, ensuring a seamless customer experience from browsing to delivery. Your duties will include managing online order fulfillment, coordinating with logistics partners, monitoring inventory levels across digital channels, and resolving customer service issues related to online purchases. You will play a crucial role in optimizing the e-commerce operational workflow, implementing best practices, and contributing to sales growth. A deep understanding of e-commerce platforms, inventory management systems, and customer relationship management (CRM) tools is essential. The ideal candidate possesses a Bachelor's degree in Business Administration, Supply Chain Management, or a related field, with at least 4 years of experience in retail operations, specifically within an e-commerce environment. Proven experience in managing online order processing, logistics coordination, and customer support is required. Strong organizational skills, excellent problem-solving abilities, and proficiency in e-commerce software and MS Excel are necessary. You should be detail-oriented, proactive, and capable of working independently in a remote setting. If you are passionate about retail and e-commerce operations and want to make a significant impact from a remote location, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee online order processing and fulfillment.
- Coordinate with third-party logistics (3PL) providers for timely deliveries.
- Manage e-commerce inventory levels and ensure accuracy.
- Monitor website performance and identify operational bottlenecks.
- Handle customer inquiries and resolve issues related to online orders.
- Implement strategies to improve the online customer journey.
- Analyze sales data and operational metrics to identify trends.
- Ensure compliance with e-commerce policies and procedures.
- Collaborate with marketing and sales teams on promotions.
- Contribute to the overall efficiency of the e-commerce operations.
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6
Retail Sales Associate - Department Supervisor
60200 Meru , Eastern
KES35000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Retail Sales Associate with supervisory potential for their store located in **Meru, Meru, KE**. This hybrid position requires individuals who can balance in-store customer engagement with off-site inventory management and merchandising tasks. As a Sales Associate, you will be the face of our brand, assisting customers with product selection, providing exceptional service, and driving sales. Key responsibilities include maintaining a well-organized and visually appealing sales floor, managing inventory levels, processing transactions accurately, and handling customer inquiries and complaints effectively. You will also be involved in stock replenishment, visual merchandising, and ensuring compliance with company policies and procedures. This role offers a pathway to supervisory responsibilities for high-performing individuals, including assisting with staff training and shift management. The ideal candidate possesses excellent communication and interpersonal skills, a passion for retail, and a strong work ethic. Previous experience in a retail environment is highly advantageous, as is experience with Point of Sale (POS) systems. You should be comfortable working flexible hours, including weekends and holidays. A positive attitude, enthusiasm, and a genuine desire to help customers are paramount. Join a vibrant retail team and contribute to a successful shopping experience for all our customers. This role provides an excellent opportunity to grow within the retail sector.
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7
Remote Retail Operations Lead
00100 Abothuguchi West
KES85000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a dynamic organization within the retail sector, is seeking a highly organized and experienced Retail Operations Lead for a fully remote position. This role is essential for driving operational excellence, improving efficiency, and ensuring seamless execution across various retail functions. You will be responsible for developing and implementing operational strategies, setting performance metrics, and overseeing daily operations to achieve business objectives. Key duties include analyzing sales data, managing inventory processes, optimizing customer service standards, and identifying areas for process improvement. You will collaborate with merchandising, marketing, and e-commerce teams to ensure cohesive operational strategies. This position requires a deep understanding of retail best practices, strong analytical skills, and the ability to leverage technology to enhance operational performance. Excellent leadership, communication, and problem-solving abilities are crucial for coordinating efforts and motivating teams in a remote environment. The ideal candidate will have a strong background in retail management or operations, with a proven ability to drive results and implement effective operational changes. Experience with retail management software and analytics tools is highly beneficial. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred. If you are a proactive leader passionate about optimizing retail operations and thrive in a remote work setting, we encourage you to apply.
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8
Lead Retail Operations Specialist
20400 Kitale, Rift Valley
KES2800000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Lead Retail Operations Specialist to oversee and optimize their retail operations across various channels. This is a dynamic, fully remote position that requires a strategic mindset and a deep understanding of retail best practices. You will be responsible for driving operational efficiency, improving customer experience, and ensuring profitability. Your duties will include developing and implementing store operational standards, managing inventory control processes, analyzing sales data to identify trends and opportunities, and overseeing the execution of merchandising strategies. You will also play a crucial role in staff training and development, ensuring that teams are equipped with the knowledge and skills to deliver exceptional customer service. This role involves collaborating with supply chain, marketing, and IT departments to ensure seamless integration of retail operations. You will be expected to identify and implement process improvements, leveraging technology to enhance operational performance. The ideal candidate will have a proven ability to manage multiple projects simultaneously, strong analytical skills, and excellent leadership capabilities. You should be adept at problem-solving and possess outstanding communication and interpersonal skills. A Bachelor's degree in Business Administration, Marketing, or a related field is required, coupled with a minimum of 7 years of experience in retail operations management, with at least 3 years in a supervisory or lead role. Experience in a remote-first environment is a strong asset. Familiarity with retail management software and POS systems is essential. If you are passionate about retail excellence and are looking for a challenging and rewarding remote opportunity to shape the future of retail operations, we encourage you to apply. This role offers the chance to significantly impact our client's success.
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