26 Retail Stores jobs in Kenya
Store Operations Manager
40100 Kisumu
KES180000 Annually
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Job Description
Our client, a prominent retail chain, is looking for an experienced Store Operations Manager to oversee operations at their **Kisumu** location. This hybrid role offers a dynamic mix of in-store leadership and remote strategic planning, contributing to the overall success and efficiency of the retail environment. You will be responsible for managing daily store operations, ensuring exceptional customer service standards, and driving sales performance. This includes overseeing inventory management, visual merchandising, staff scheduling, and ensuring compliance with all company policies and procedures. Your role will involve coaching and developing a high-performing store team, fostering a positive and productive work environment. You will also play a key part in implementing sales strategies, analyzing sales data, and identifying opportunities for growth. As part of the hybrid model, you will spend significant time on-site at the **Kisumu** store, directly engaging with customers and staff, while also utilizing remote capabilities for reporting, performance analysis, and strategic planning meetings. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in retail management. You should be adept at problem-solving, decision-making, and adapting to the fast-paced retail landscape. Experience with retail POS systems, inventory management software, and basic financial reporting is required. A passion for customer satisfaction and a commitment to achieving operational excellence are essential. This is an excellent opportunity to lead a team, drive business results, and contribute to the continued growth of a well-established retail brand in the vibrant city of **Kisumu**.
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Store Operations Associate - Remote
10100 Nyeri Town
KES40000 month
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Posted 1 day ago
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Our client is seeking a diligent and organized Store Operations Associate for a fully remote role, dedicated to supporting retail operations and enhancing the customer experience. You will play a crucial part in ensuring the smooth functioning of online retail activities, including inventory management, order processing, and customer service support. This position is ideal for someone with a passion for retail and a knack for operational efficiency.
Responsibilities:
Responsibilities:
- Assist with online order fulfillment and tracking.
- Monitor and manage inventory levels across digital platforms.
- Respond to customer inquiries and resolve issues via email and chat.
- Process returns and exchanges according to company policy.
- Update product information and listings on e-commerce platforms.
- Collaborate with the marketing team on promotional activities.
- Generate reports on sales, inventory, and customer feedback.
- Identify opportunities to improve online store processes and customer satisfaction.
- High school diploma or equivalent; Associate's or Bachelor's degree in Business or related field is a plus.
- Previous experience in retail, e-commerce, or customer service.
- Strong organizational and time management skills.
- Excellent written and verbal communication abilities.
- Proficiency in using e-commerce platforms and CRM software.
- Detail-oriented with a focus on accuracy.
- Ability to work independently and manage tasks effectively in a remote setting.
- A proactive attitude and a willingness to learn.
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1
Senior Store Operations Manager
80100 Mombasa, Coast
KES850000 Annually
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Posted 1 day ago
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Our client is seeking an experienced and results-driven Senior Store Operations Manager to lead and optimize retail operations. This is a fully remote position, allowing you to contribute from any location. In this critical role, you will oversee the strategic and day-to-day management of multiple retail locations, focusing on driving sales performance, enhancing customer experience, and ensuring operational efficiency. You will be responsible for developing and implementing store policies and procedures, managing budgets, controlling inventory, and analyzing sales data to identify opportunities for growth and improvement. Key responsibilities include recruiting, training, and motivating store staff, setting performance targets, and conducting regular performance reviews. You will also play a crucial role in merchandising, visual display standards, and ensuring brand consistency across all outlets. The ideal candidate will possess a deep understanding of retail best practices, including customer relationship management, loss prevention, and supply chain logistics. Excellent leadership, communication, and problem-solving skills are essential for success. You will collaborate with marketing, merchandising, and finance teams to align store operations with broader business objectives. Experience in managing multi-site retail operations, with a proven ability to drive profitability and customer satisfaction, is required. A Bachelor's degree in Business Administration, Marketing, or a related field, combined with a minimum of 7 years of progressive experience in retail management, is preferred. This is an exciting opportunity to shape the future of our retail presence in a challenging yet rewarding remote work environment.
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2
Remote Store Operations Coordinator
00200 Ruiru, Central
KES68000 Annually
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Posted 1 day ago
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Our client is seeking a dedicated and organized Remote Store Operations Coordinator to oversee and support the efficient functioning of their retail outlets from a remote capacity. This role is essential for ensuring that store operations align with company standards and customer expectations. You will be responsible for coordinating stock levels, managing inventory transfers between locations, and overseeing the implementation of new store policies and procedures. Your duties will include liaising with store managers to address operational challenges, monitoring sales performance data, and identifying areas for process improvement. This position requires a proactive approach to problem-solving and the ability to communicate effectively across different teams and store locations. You will also be involved in training initiatives for store staff on operational best practices and the use of retail management software. Analyzing customer feedback to identify operational pain points and proposing solutions will be a key aspect of the job. The ideal candidate will have a strong understanding of retail operations, excellent organizational skills, and the ability to work autonomously. You will need to be proficient with retail management systems and have a keen eye for detail to ensure accuracy in all operational tasks. This is a fully remote position, offering the flexibility to work from your preferred location while making a significant impact on our client's retail success.
Responsibilities:
Responsibilities:
- Coordinate inventory management and stock replenishment for retail stores.
- Facilitate inter-store stock transfers and monitor stock accuracy.
- Oversee the implementation of new operational policies and procedures.
- Communicate with store managers to resolve operational issues and provide support.
- Monitor store sales performance and operational KPIs.
- Identify opportunities for process improvements in store operations.
- Assist in the development and delivery of operational training for staff.
- Analyze customer feedback and implement corrective actions.
- Ensure compliance with company standards and health and safety regulations.
- Manage relationships with key operational vendors and suppliers.
- Prepare operational reports and performance summaries.
- Proven experience in retail operations management or coordination.
- Proficiency with retail POS and inventory management systems.
- Strong understanding of supply chain and inventory control principles.
- Excellent organizational and time management skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a remote team.
- Problem-solving and analytical thinking capabilities.
- Detail-oriented with a focus on accuracy.
- Bachelor's degree in Business Administration or a related field is preferred.
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3
Senior Store Operations Manager - Remote
60100 Garissa, North Eastern
KES150000 Annually
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Job Description
Our client, a leader in the retail sector, is seeking a highly experienced Senior Store Operations Manager to oversee and optimize store performance in a fully remote capacity. This crucial role will involve developing and implementing operational strategies, ensuring exceptional customer experiences, and driving sales growth across multiple retail locations. You will be responsible for setting operational standards, managing budgets, analyzing performance metrics, and leading store teams through effective remote management techniques. This position requires a deep understanding of retail operations, a strong analytical mindset, and the ability to inspire and motivate teams from a distance.
Key Responsibilities:
This is a fully remote role, providing significant flexibility. The successful candidate will be a proactive, results-driven individual with a proven track record in retail management. Excellent leadership, communication, and problem-solving skills are essential. If you are passionate about retail operations and thrive in a remote work environment, we encourage you to apply. You will play a vital part in shaping the future success of our client's retail presence.
Key Responsibilities:
- Develop and execute strategic plans to enhance store operational efficiency and profitability.
- Set and monitor key performance indicators (KPIs) for store operations, including sales, inventory management, customer satisfaction, and operational costs.
- Implement best practices in visual merchandising, inventory control, and loss prevention.
- Train and develop store managers and staff on operational procedures, company policies, and customer service standards.
- Conduct regular remote assessments of store performance and identify areas for improvement.
- Manage operational budgets and ensure adherence to financial targets.
- Collaborate with merchandising, marketing, and supply chain teams to align store operations with broader business goals.
- Drive a culture of exceptional customer service and operational excellence.
- Stay informed about industry trends and competitive landscape to identify new opportunities.
- Leverage technology and data analytics to make informed operational decisions.
This is a fully remote role, providing significant flexibility. The successful candidate will be a proactive, results-driven individual with a proven track record in retail management. Excellent leadership, communication, and problem-solving skills are essential. If you are passionate about retail operations and thrive in a remote work environment, we encourage you to apply. You will play a vital part in shaping the future success of our client's retail presence.
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4
Retail Store Manager (Remote Operations Support)
50100 Kakamega, Western
KES150000 Annually
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Posted 3 days ago
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Job Description
Our client is seeking a dedicated and experienced Retail Store Manager to provide remote operational support and oversight for their physical retail locations. While this role is fully remote, it requires a deep understanding of in-store retail operations, staff management, and customer experience. You will act as a crucial link between the corporate office and the frontline retail teams, ensuring consistent execution of brand standards and operational excellence. Your responsibilities will include monitoring store performance through sales data and customer feedback, identifying areas for improvement, and providing coaching and guidance to store staff remotely. You will also assist in implementing new sales initiatives, promotions, and visual merchandising standards. A key part of your role will involve ensuring compliance with company policies and procedures, including inventory management, cash handling, and loss prevention. You will facilitate remote training for new hires and existing staff, focusing on product knowledge, customer service, and operational efficiency. Experience with retail management software, POS systems, and inventory management tools is essential. Strong communication and interpersonal skills are vital to effectively manage and motivate teams from a distance. You will need to be proactive in identifying potential issues and developing solutions to address them. This position offers the flexibility of working from home while maintaining a significant impact on the success of our client's retail operations. We are looking for a candidate with a proven background in retail management, a passion for customer service, and the ability to lead and inspire teams remotely. Your ability to analyze sales trends and implement strategies for performance improvement will be highly valued.
Responsibilities:
Responsibilities:
- Provide remote operational oversight for retail stores.
- Monitor store performance and identify areas for improvement.
- Coach and support store staff remotely.
- Ensure adherence to brand standards and operational procedures.
- Assist in the implementation of sales promotions and visual merchandising.
- Facilitate remote training for retail teams.
- Proven experience as a Retail Store Manager or similar role.
- Strong understanding of retail operations and customer service.
- Proficiency with retail management software and POS systems.
- Excellent communication, leadership, and problem-solving skills.
- Ability to manage and motivate teams remotely.
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5
Retail Sales Associate
10100 Nyeri Town
KES40000 Annually
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Posted 1 day ago
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Job Description
Our client, a popular fashion boutique, is seeking an enthusiastic and customer-focused Retail Sales Associate to join their team in **Nyeri, Nyeri, KE**. This role offers a flexible hybrid work arrangement, blending in-store customer engagement with remote administrative tasks. You will be responsible for providing an exceptional shopping experience for all customers, assisting them in finding products, answering queries, and processing sales efficiently. Key duties include maintaining store presentation standards, managing inventory, and contributing to visual merchandising efforts. In addition to in-store responsibilities, you will handle customer inquiries via phone and email, manage online order fulfillment, and assist with social media updates from a remote capacity. Strong interpersonal skills, a friendly demeanor, and a passion for fashion are essential. Previous experience in retail sales or customer service is preferred, but not required, as comprehensive training will be provided. The ideal candidate is a team player with excellent communication skills, a positive attitude, and a commitment to customer satisfaction. Availability to work flexible hours, including weekends and holidays, is necessary. Join our client's vibrant team and grow your career in the retail industry.
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6
Retail Sales Associate
20100 Mwembe
KES60000 month
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Posted 1 day ago
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Job Description
Our client is looking for enthusiastic and customer-focused Retail Sales Associates to join our remote sales team. This is a unique opportunity to engage with customers virtually, promote our products, and drive sales through online channels. You will be responsible for providing exceptional customer service, understanding customer needs, and offering personalized recommendations to ensure a positive shopping experience. The ideal candidate will possess excellent communication skills, a genuine passion for sales, and the ability to connect with customers in a remote setting. No prior retail experience is required, as comprehensive training will be provided, but a strong aptitude for customer engagement and sales is essential.
Key responsibilities include interacting with customers via live chat, email, and phone, answering product inquiries, and assisting with the purchasing process. You will also be tasked with educating customers about product features, benefits, and promotions. Building rapport and fostering customer loyalty will be a significant part of your role. The ability to manage multiple customer interactions simultaneously and maintain a high level of productivity in a remote environment is crucial. You will utilize our customer relationship management (CRM) system to track customer interactions and manage sales activities. We are looking for individuals who are proactive, goal-oriented, and thrive in a fast-paced, digitally connected workplace. If you are looking for a flexible, remote part-time role where you can leverage your communication skills to build relationships and drive sales, this opportunity is perfect for you. Join our team and become a vital part of our remote retail success story!
Responsibilities:
Key responsibilities include interacting with customers via live chat, email, and phone, answering product inquiries, and assisting with the purchasing process. You will also be tasked with educating customers about product features, benefits, and promotions. Building rapport and fostering customer loyalty will be a significant part of your role. The ability to manage multiple customer interactions simultaneously and maintain a high level of productivity in a remote environment is crucial. You will utilize our customer relationship management (CRM) system to track customer interactions and manage sales activities. We are looking for individuals who are proactive, goal-oriented, and thrive in a fast-paced, digitally connected workplace. If you are looking for a flexible, remote part-time role where you can leverage your communication skills to build relationships and drive sales, this opportunity is perfect for you. Join our team and become a vital part of our remote retail success story!
Responsibilities:
- Engage with customers virtually to understand their needs.
- Provide product information and recommendations.
- Assist customers with the online purchasing process.
- Address customer inquiries and resolve issues promptly.
- Promote products, services, and special offers.
- Build and maintain positive customer relationships.
- Utilize CRM software to manage customer interactions.
- Achieve individual and team sales targets.
- Contribute to a positive and collaborative remote team environment.
- Stay updated on product knowledge and sales techniques.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Basic computer proficiency and familiarity with online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- Enthusiastic and motivated to achieve sales goals.
- Previous customer service or sales experience is a plus but not required.
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7
Retail Sales Associate
20210 Kapsuser
KES3500 Weekly
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Posted 2 days ago
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Job Description
Our client is looking for enthusiastic and customer-focused Retail Sales Associates to join their team. This position offers a hybrid work arrangement, combining in-store responsibilities with remote administrative or planning tasks, serving customers in the Kericho, Kericho, KE locale. The Retail Sales Associate will be responsible for engaging with customers, understanding their needs, and providing product recommendations to drive sales. Key duties include assisting customers on the sales floor, processing transactions accurately, maintaining visual merchandising standards, and ensuring a positive shopping experience. You will also be involved in inventory management, restocking products, and contributing to team goals. We are looking for individuals with excellent communication and interpersonal skills, a positive attitude, and a passion for retail. Previous customer service or sales experience is a plus. This hybrid role requires flexibility to work scheduled shifts, including weekends, and the ability to manage remote-based tasks such as online order processing or customer inquiries during designated remote periods. Our client is dedicated to creating a vibrant and supportive work environment where team members can thrive. This is a great opportunity to develop your skills in a fast-paced retail setting, interact with customers, and contribute to the success of our brand. Join us and be part of a dynamic team that values customer satisfaction and teamwork.
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8
Retail Sales Associate
00100 Abothuguchi West
KES18000 month
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Posted 2 days ago
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Job Description
Join our vibrant retail team as a Retail Sales Associate! We're looking for enthusiastic and customer-focused individuals to provide exceptional service in our store. This role involves assisting customers with product selection, processing sales transactions efficiently, and maintaining an organized and appealing store environment. You'll be a key player in ensuring a positive shopping experience for every visitor. Responsibilities include actively engaging with customers to understand their needs, demonstrating product knowledge, and upselling where appropriate. You'll also be involved in inventory management, visual merchandising, and contributing to team sales goals. The ideal candidate has strong interpersonal and communication skills, with a genuine passion for helping people. Previous experience in a retail or customer service environment is beneficial, though not essential as comprehensive training will be provided. You should be reliable, punctual, and possess a positive attitude. This role requires a flexible schedule, including potential weekend shifts. We offer a hybrid work model, allowing for a balance between in-store responsibilities and some remote administrative tasks, such as reporting or online customer inquiries, as needed. If you are a team player with a knack for customer interaction and enjoy a dynamic work environment, we'd love to hear from you. Come be a part of our growing retail family!
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