592 Retail Manager jobs in Kenya
E-commerce Retail Manager
20109 Naivasha, Rift Valley
KES180000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking an innovative and results-driven E-commerce Retail Manager to lead their online retail operations. This fully remote position will be responsible for overseeing all aspects of the e-commerce business, from website management and product merchandising to customer experience and sales growth. You will develop and execute strategies to optimize online sales, enhance brand presence, and drive customer loyalty. Key responsibilities include managing the e-commerce platform, analyzing sales data and customer behavior, implementing digital marketing campaigns, and ensuring a seamless online shopping experience. The ideal candidate will have a proven track record in e-commerce management, with a deep understanding of online retail trends, digital marketing, and customer relationship management. A Bachelor's degree in Marketing, Business Administration, or a related field is required, along with a minimum of 5 years of experience in e-commerce retail. Experience with e-commerce platforms such as Shopify, Magento, or WooCommerce, and a strong understanding of SEO, SEM, and social media marketing are essential. This is a fully remote role, allowing you to work from anywhere. Excellent analytical, strategic thinking, and leadership skills are necessary to guide the e-commerce team and achieve ambitious growth targets. If you are passionate about the future of online retail and have a knack for creating exceptional digital customer journeys, we invite you to apply.
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Senior E-commerce Retail Manager
50100 Kakamega, Western
KES250000 Annually
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Posted today
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Job Description
Our client is seeking a highly motivated and experienced Senior E-commerce Retail Manager to oversee and drive the success of their online retail operations. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for developing and implementing strategies to enhance customer experience, increase online sales, and optimize website performance. Key responsibilities include managing the entire e-commerce lifecycle from product listing to order fulfillment, analyzing sales data and market trends to identify new opportunities, and implementing effective digital marketing campaigns. You will also manage a team of remote e-commerce specialists, providing guidance and support to ensure high performance. This role requires a deep understanding of online retail best practices, including SEO, SEM, social media marketing, and conversion rate optimization. Experience with various e-commerce platforms and analytics tools is essential. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of achieving sales targets in a competitive online environment. You will collaborate with cross-functional teams to ensure seamless integration of online and offline retail strategies. Duties include inventory management for online stock, customer service strategy development for digital channels, and managing affiliate marketing programs. Furthermore, you will be tasked with identifying and onboarding new suppliers or product lines to expand our online offerings. Strategic planning for seasonal promotions and holiday sales events will be a significant part of your role. The ability to adapt to evolving market demands and technological advancements in e-commerce is crucial. We are looking for a results-oriented individual with a passion for online retail and a commitment to delivering exceptional customer value. The ability to work independently, manage time effectively, and meet deadlines in a remote setting is paramount. This role offers a fantastic opportunity to shape the future of our online presence and contribute significantly to our growth. Your expertise in user experience design and website usability will be critical in creating an engaging and efficient shopping journey for our customers.
Responsibilities:
Responsibilities:
- Develop and execute comprehensive e-commerce strategies.
- Manage product merchandising and online catalog.
- Oversee digital marketing campaigns (SEO, SEM, Social Media).
- Analyze website traffic and sales data.
- Manage online customer service operations.
- Lead and mentor a remote e-commerce team.
- Ensure a seamless customer purchasing experience.
- Manage online inventory and fulfillment processes.
- Drive sales growth and profitability.
- Stay updated on e-commerce trends and technologies.
- Implement A/B testing and conversion rate optimization.
- Collaborate with marketing and product development teams.
- Manage affiliate marketing and partnership programs.
- Ensure compliance with e-commerce regulations.
- Prepare regular performance reports for senior management.
- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in e-commerce management.
- Strong analytical and problem-solving skills.
- Excellent leadership and communication skills.
- Proficiency in e-commerce platforms and analytics tools.
- Knowledge of digital marketing channels.
- Ability to work independently in a remote setting.
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1
Senior E-commerce Retail Manager
00100 Moiben
KES150000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a leading online fashion retailer, is seeking a highly motivated and experienced Senior E-commerce Retail Manager to lead their remote operations. This pivotal role will oversee the entire online sales funnel, from customer acquisition to order fulfillment and post-purchase engagement. The ideal candidate will possess a deep understanding of the e-commerce landscape, a proven track record in driving online sales growth, and exceptional leadership skills to manage a geographically dispersed team.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Developing and implementing comprehensive e-commerce strategies to maximize revenue and profitability.
- Managing the day-to-day operations of the online store, including product merchandising, website updates, and promotional campaigns.
- Analyzing sales data, customer behavior, and market trends to identify opportunities for improvement and growth.
- Collaborating with marketing teams to create compelling online content and advertising initiatives.
- Overseeing customer service operations to ensure a superior customer experience.
- Managing inventory levels and liaising with fulfillment partners to ensure efficient order processing and timely delivery.
- Identifying and integrating new e-commerce technologies and platforms to enhance customer engagement and operational efficiency.
- Leading and mentoring a team of remote e-commerce professionals, fostering a collaborative and high-performance culture.
- Monitoring competitor activities and adapting strategies to maintain a competitive edge.
- Ensuring compliance with all relevant e-commerce regulations and data privacy laws.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 7 years of experience in e-commerce management, with at least 3 years in a senior leadership role.
- Proven success in increasing online sales and conversion rates.
- Strong analytical skills with proficiency in e-commerce analytics tools (e.g., Google Analytics, Adobe Analytics).
- Excellent understanding of digital marketing channels, including SEO, SEM, social media, and email marketing.
- Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Exceptional communication, interpersonal, and leadership skills.
- Ability to work independently and manage multiple priorities in a remote environment.
- Familiarity with inventory management and supply chain logistics.
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2
Retail Operations Manager
60100 Embu, Eastern
KES150000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and innovative Retail Operations Manager to lead their remote sales and customer service initiatives. This is a fully remote position that requires exceptional organizational and leadership skills to manage distributed teams and optimize operational efficiency across various platforms. The successful candidate will be responsible for developing and implementing strategies to enhance customer experience, streamline sales processes, and drive revenue growth. Key duties include managing inventory levels (virtually), coordinating logistics, analyzing sales data, and ensuring brand consistency. You will also be tasked with training and motivating remote sales staff, setting performance targets, and providing ongoing support. This role demands a strong understanding of retail management principles, excellent communication abilities to engage with a dispersed team, and a proven track record of successfully managing remote operations. Proficiency in CRM software, sales analytics tools, and project management software is essential. You will be instrumental in creating and refining operational workflows that support a seamless customer journey from initial contact to post-purchase support. The ability to adapt to changing market conditions and implement creative solutions is highly valued. We are seeking a results-oriented individual who can foster a positive and productive remote work environment, encouraging collaboration and high performance. This opportunity offers the chance to shape the future of our retail operations from anywhere in the country, contributing significantly to our company's strategic objectives. Your insights into customer behavior and market trends will be crucial for driving continuous improvement.
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3
Retail Operations Manager
80100 Nairobi, Nairobi
KES100000 Annually
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Posted today
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Job Description
Our client is seeking a dynamic and results-driven Retail Operations Manager to oversee and optimize our retail operations from a fully remote capacity. This role is critical in ensuring the smooth and efficient functioning of our retail channels, driving sales performance, and delivering an exceptional customer experience. You will be responsible for developing and implementing operational strategies that align with the company's goals and brand vision. Your duties will include managing inventory, optimizing store layouts, ensuring visual merchandising standards are met, and overseeing daily store activities.
You will lead and motivate a remote team of retail associates and store managers, providing coaching, training, and performance feedback to foster a high-achieving sales culture. Your responsibilities will also involve budget management, expense control, and identifying opportunities to improve profitability. You will analyze sales data, customer feedback, and market trends to identify areas for improvement and develop action plans. Ensuring compliance with company policies, procedures, and health and safety regulations is paramount. You will also be involved in recruiting, hiring, and onboarding new retail staff. Collaboration with marketing, merchandising, and e-commerce teams to create cohesive customer journeys will be a key aspect of the role. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with significant experience in retail management, preferably in a multi-site or diverse retail environment. Proven leadership skills, strong business acumen, and excellent communication and interpersonal skills are essential. The ability to analyze performance metrics, make data-driven decisions, and effectively manage teams in a remote setting is crucial. Experience with retail management software and POS systems is required. This is an exciting opportunity for a seasoned retail professional to make a significant impact and drive operational excellence. You will have the autonomy to shape retail strategies and contribute to the growth of our brand. We are looking for a proactive leader who is passionate about retail and dedicated to achieving outstanding results. The flexibility of remote work allows for strategic planning and management of operations across various locations. Your leadership will be instrumental in enhancing customer satisfaction and driving revenue growth.
You will lead and motivate a remote team of retail associates and store managers, providing coaching, training, and performance feedback to foster a high-achieving sales culture. Your responsibilities will also involve budget management, expense control, and identifying opportunities to improve profitability. You will analyze sales data, customer feedback, and market trends to identify areas for improvement and develop action plans. Ensuring compliance with company policies, procedures, and health and safety regulations is paramount. You will also be involved in recruiting, hiring, and onboarding new retail staff. Collaboration with marketing, merchandising, and e-commerce teams to create cohesive customer journeys will be a key aspect of the role. The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, or a related field, with significant experience in retail management, preferably in a multi-site or diverse retail environment. Proven leadership skills, strong business acumen, and excellent communication and interpersonal skills are essential. The ability to analyze performance metrics, make data-driven decisions, and effectively manage teams in a remote setting is crucial. Experience with retail management software and POS systems is required. This is an exciting opportunity for a seasoned retail professional to make a significant impact and drive operational excellence. You will have the autonomy to shape retail strategies and contribute to the growth of our brand. We are looking for a proactive leader who is passionate about retail and dedicated to achieving outstanding results. The flexibility of remote work allows for strategic planning and management of operations across various locations. Your leadership will be instrumental in enhancing customer satisfaction and driving revenue growth.
This advertiser has chosen not to accept applicants from your region.
4
Retail Operations Manager
20100 Mwembe
KES180000 Annually
WhatJobs
Posted today
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Job Description
Our client is a dynamic and growing retail group looking for an experienced Retail Operations Manager to oversee and optimize the performance of their stores. This role offers a hybrid work arrangement, combining remote responsibilities with on-site visits to various retail locations. You will be responsible for managing day-to-day operations, ensuring exceptional customer experiences, driving sales performance, and maintaining high standards of visual merchandising and store presentation. This position requires strong leadership skills, a deep understanding of retail dynamics, and the ability to effectively manage teams and resources.
Key Responsibilities:
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
Key Responsibilities:
- Oversee the operational efficiency of multiple retail stores, ensuring smooth day-to-day functioning.
- Develop and implement strategies to enhance customer service, increase sales, and improve profitability across all locations.
- Manage inventory levels, stock control, and loss prevention initiatives to minimize shrinkage.
- Ensure adherence to company policies, procedures, and brand standards in all stores.
- Recruit, train, motivate, and manage store staff, fostering a positive and productive work environment.
- Conduct regular performance reviews and provide coaching to store managers and staff.
- Monitor sales performance, analyze KPIs, and develop action plans to achieve sales targets.
- Oversee visual merchandising and ensure stores are presented attractively and according to brand guidelines.
- Manage store budgets, control operational costs, and optimize resource allocation.
- Liaise with suppliers, vendors, and the corporate office to ensure efficient supply chain and product availability.
- Implement and maintain high standards of cleanliness and safety across all retail environments.
- Plan and execute local marketing initiatives to drive foot traffic and customer engagement.
- Provide regular reports on store performance, operational challenges, and strategic recommendations to senior management.
- Conduct periodic site visits to assess store operations, provide support, and ensure compliance.
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in retail management, with a focus on store operations.
- Proven experience in managing multiple retail locations and teams.
- Strong understanding of retail sales principles, merchandising, and customer service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and POS systems.
- Ability to analyze sales data and KPIs to drive business decisions.
- Strong financial acumen and experience with budgeting and P&L management.
- Adaptable and able to manage responsibilities both remotely and through on-site visits.
- Problem-solving skills and the ability to make sound decisions under pressure.
This advertiser has chosen not to accept applicants from your region.
5
Retail Operations Manager
80100 Nairobi, Nairobi
KES110000 Annually
WhatJobs
Posted today
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Job Description
Our client, a renowned fashion retailer, is looking for an experienced Retail Operations Manager to oversee their operations in **Mombasa**. This role offers a hybrid work arrangement, requiring both on-site presence to manage store activities and remote work for strategic planning and administrative tasks. You will be responsible for ensuring the smooth and efficient day-to-day running of the retail stores, focusing on optimizing sales performance, customer satisfaction, and operational efficiency. Key duties include managing inventory, overseeing visual merchandising, implementing sales strategies, and ensuring adherence to company policies and procedures. You will lead and motivate a team of store staff, providing training and performance management to foster a high-performing sales environment. Strong understanding of retail KPIs, P&L management, and customer service best practices is essential. You will also be involved in local marketing initiatives and community engagement to drive foot traffic and build brand loyalty. This is a fantastic opportunity to contribute to the success of a leading retail brand and develop your career in a dynamic and customer-focused industry. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a passion for retail.
Responsibilities:
Responsibilities:
- Oversee daily retail operations to ensure efficiency and profitability.
- Manage store staff, including hiring, training, scheduling, and performance evaluation.
- Implement sales strategies and initiatives to drive revenue growth.
- Ensure exceptional customer service standards are met and exceeded.
- Manage inventory levels, stock control, and visual merchandising.
- Monitor sales performance and analyze key retail metrics.
- Maintain store presentation and brand standards.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Collaborate with marketing and merchandising teams on promotional activities.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 6 years of experience in retail management, with a proven track record of success in operations and sales.
- Experience managing teams and developing staff.
- Strong understanding of retail operations, merchandising, and inventory management.
- Proficiency in retail POS systems and inventory management software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in both a remote and on-site capacity.
- Customer-centric mindset with a passion for fashion and retail.
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6
Retail Operations Manager
10104 Mumbuni
KES70000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a reputable retail chain, is seeking a proactive and experienced Retail Operations Manager to oversee the operational efficiency and performance of its stores. This is a fully remote position, allowing you to manage operations and support store teams from anywhere. You will be responsible for ensuring excellent customer service, managing inventory, optimizing store layouts, and driving sales growth. Key Responsibilities:
- Develop and implement operational strategies to improve store performance and customer satisfaction.
- Monitor sales performance and implement initiatives to drive revenue growth.
- Manage inventory levels, ensuring adequate stock and minimizing losses due to shrinkage.
- Oversee store staffing, including recruitment, training, and performance management of store managers.
- Ensure adherence to company policies, procedures, and visual merchandising standards.
- Analyze operational data to identify trends, opportunities, and areas for improvement.
- Manage store budgets and control operational costs.
- Implement effective loss prevention strategies.
- Collaborate with marketing and merchandising teams to support promotional activities.
- Provide leadership and guidance to store teams, fostering a positive and results-oriented work environment.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a proven track record in operations.
- Strong understanding of retail sales, inventory management, and customer service principles.
- Experience with point-of-sale (POS) systems and retail management software.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to manage multiple priorities and adapt to changing business needs.
- Proven ability to work independently and effectively in a remote setting.
- Experience in managing teams and coaching staff is essential.
- Passion for retail and commitment to delivering an exceptional customer experience.
This advertiser has chosen not to accept applicants from your region.
7
Retail Operations Manager
01003 Makongeni
KES120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a leading retail organization seeking an experienced and highly motivated Retail Operations Manager to join our remote operational team. This critical role will oversee and optimize the day-to-day operations of our retail business units, ensuring efficiency, profitability, and exceptional customer experiences. You will be responsible for managing inventory, implementing operational procedures, and ensuring compliance with company policies and standards. Key responsibilities include analyzing sales data, developing sales strategies, managing budgets, and overseeing staff performance and training. You will also play a vital role in inventory management, supply chain coordination, and ensuring the smooth execution of all retail processes. The ideal candidate will possess a strong background in retail management, with a proven track record of driving operational excellence and sales growth. A bachelor's degree in Business Administration, Management, or a related field is preferred. Significant experience in retail operations, including inventory control, visual merchandising, and customer service management, is essential. Excellent leadership, communication, and problem-solving skills are crucial for managing a dispersed team and ensuring seamless operations. We are looking for a strategic thinker with strong organizational abilities who can work independently and effectively in a remote environment. Our client is committed to providing a flexible and supportive remote work culture, offering opportunities for professional development and advancement.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily retail operations to ensure efficiency and profitability.
- Develop and implement operational strategies to enhance sales and customer satisfaction.
- Manage inventory levels, stock control, and merchandising standards.
- Analyze sales performance data and identify opportunities for improvement.
- Develop and manage departmental budgets and operational expenditures.
- Ensure compliance with all company policies, procedures, and relevant regulations.
- Train and mentor retail staff, fostering a high-performance culture.
- Coordinate with supply chain and logistics partners for smooth inventory flow.
- Implement customer service initiatives to enhance the overall shopping experience.
- Monitor key performance indicators (KPIs) and report on operational results.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in retail management or operations.
- Proven experience in inventory management, sales analysis, and staff supervision.
- Strong understanding of retail operations, merchandising, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple responsibilities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
8
Retail Operations Manager
40100 Moiben
KES70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a growing retail enterprise, is looking for a motivated and experienced Retail Operations Manager. This position is fully remote, allowing you to manage operations and strategic initiatives from anywhere in Kenya. You will be responsible for optimizing store performance, ensuring excellent customer service, and driving sales growth across multiple retail locations.
Key Responsibilities:
Qualifications:
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
Key Responsibilities:
- Oversee daily retail operations, ensuring efficiency and profitability.
- Develop and implement operational strategies to enhance customer experience and satisfaction.
- Manage inventory control, stock levels, and merchandising standards.
- Train and mentor store staff on product knowledge, sales techniques, and operational procedures.
- Monitor sales performance, analyze trends, and implement action plans to achieve targets.
- Ensure compliance with company policies, procedures, and visual merchandising guidelines.
- Manage store budgets and control operational costs.
- Conduct regular store visits and performance reviews.
- Identify opportunities for process improvement and implement best practices.
- Collaborate with marketing and merchandising teams to support promotional activities.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a strong understanding of operations.
- Proven ability to drive sales and improve operational efficiency.
- Excellent leadership, communication, and problem-solving skills.
- Experience in managing teams and developing staff.
- Proficiency in retail management software and MS Office Suite.
- Ability to work independently and manage multiple priorities in a remote setting.
- Strong understanding of inventory management and visual merchandising.
- Customer-centric approach with a passion for delivering exceptional service.
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
This advertiser has chosen not to accept applicants from your region.
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