218 Retail Assistant jobs in Kenya

The Vita Coco Company, created in 2004 by Co-CEO Michael Kirban and Ira Liran, produces the leading brand of coconut water in the United States with a growing presence around the world.

In 2021, The Vita Coco Company became a publicly traded, Public Benefit Corporation. With a growing portfolio of natural products, The Vita Coco Company has identified its public benefit purpose as creating ethical, sustainable products that uplift communities and do right by our planet by harnessing and protecting nature's resources.

In 2022, The Vita Coco Company was certified as a B Corporation furthering the Company's commitment toward operating its business as a force for good, while delivering better-for-you products.

Vita Coco is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO.

The Vita Coco Company is searching for a
Retail Sales Manager
based in
Inland Empire, California
.
This person will lead efforts in stores to achieve product distribution, display execution, and revenue goals in the Market. The Retail Sales Manager will focus on the distribution, display and shelf set opportunities for the Top 100 accounts in the assigned territory and represent the company to distributor partners in all sales-oriented activities.

This is an entry-level remote role in CPG selling, covering the surrounding Inland Empire area, and will report directly to the Market Manager.
Main Responsibilities

• Plan and prepare innovation launches, new retail programs and market blitzes.
• Sell the entire Vita Coco portfolio at account level, achieve KPIs on cases sold, displays, and new distribution availability, etc.
• Utilize VIP Karma to build account call history, record accomplishments and optimize daily schedule.
• Analyze monthly sales reports to identify opportunities and assess under-performing accounts.
• Forge strong partnership with Distributor Sales team and demonstrate best practices.
• Develop and maintain relationships with key retail accounts and open new accounts to grow brand visibility and distribution.
• Provide consistent communication on retail execution, highlighting accomplishments, and follow-up needed from Independent Distributor Sales Managers, KDP Branch Managers & District Managers
• Build, move and improve display execution and/or product to establish best location for sales on all company products as necessary in assigned stores.
• Measure and audit individual accounts and execution after each visit.
• Support consumer and retail activity by working with the Field Marketing team if/when in market.

Qualifications

• 0-2 years of professional Sales or Distributor experience, preferably within the Food & Beverage or CPG industry
• Must have the ability to lift cases of product between 10-35 pounds.
• Must have a valid driver's license and own vehicle to travel.
• Must be able to stand and walk for long periods of time.
• Must have the ability to place product on overhead shelving.
• Must have the ability to travel between multiple accounts each day if needed.
• Proven ability to approach accounts in an innovative and creative way to expand the business.
• Ability to formulate account strategies and execute against them and analyze sales data; trade/business analytics.
• Professional demeanor in working with co-workers, distributors, retail reps, and customers.
• Exceptional customer service, interpersonal and communication skills (both written and verbal)
• Creative presentation, public speaking, and premium selling skills
• A team player who also can work well independently.
• Proficient MS Office Suite skills (Outlook, Excel, Word, PowerPoint

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $45,000 to $58,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington.
The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms,
conditions, and privileges of employment.

• Greet and assist customers in a friendly and professional manner.
• Provide detailed product information and demonstrations to potential buyers.
• Actively listen to customer needs and offer personalized recommendations.
• Drive sales by effectively upselling and cross-selling products.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain a clean, organized, and visually appealing sales floor.
• Assist with inventory management, including receiving, stocking, and conducting regular counts.
• Handle customer inquiries, complaints, and returns with professionalism and efficiency.
• Achieve individual and store sales targets.
• Stay up-to-date on product knowledge, promotions, and store policies.
• Contribute to a positive and collaborative team environment.
• Open and close the store as per schedule, ensuring all security procedures are followed.

• High school diploma or equivalent qualification.
• Proven customer service or sales experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to build rapport with customers and understand their needs.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced retail environment.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays.
• Basic mathematical skills for cash handling and transaction processing.
• A positive and enthusiastic attitude.
• Must be able to work in Thika, Kiambu, KE .

• Engage with customers to understand their needs and provide personalized product recommendations.
• Assist customers with fitting room services, product inquiries, and style advice.
• Process sales transactions accurately and efficiently using the point-of-sale system.
• Maintain visual merchandising standards to ensure the store is attractive and well-organized.
• Replenish inventory on the sales floor and assist with stock management.
• Handle customer complaints and returns with professionalism and a focus on resolution.
• Participate in regular product knowledge training to stay updated on current trends and offerings.
• Contribute to team goals and maintain a positive work environment.
• Conduct remote administrative tasks such as online order processing, inventory checks, and customer follow-ups via email or phone.
• Ensure the store adheres to all company policies and procedures, including health and safety guidelines.

• Previous experience in retail sales or customer service is preferred.
• A keen interest in fashion and an eye for style.
• Excellent interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Basic computer proficiency for remote administrative tasks.
• Flexibility to work a hybrid schedule, including weekends and some evenings.
• A positive attitude and a strong work ethic.
• Ability to stand for extended periods and lift moderate weight.

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend appropriate products and services.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain an organized and visually appealing sales floor.
• Assist with inventory management, including receiving stock, stocking shelves, and conducting counts.
• Handle customer inquiries and resolve complaints efficiently and courteously.
• Participate in product training sessions to enhance product knowledge.
• Contribute to achieving store sales targets and objectives.
• Engage with customers through online channels, responding to inquiries and managing social media platforms.
• Perform remote administrative tasks, such as updating inventory databases, processing online orders, and responding to emails.
• Collaborate with the team to ensure a seamless customer experience across all touchpoints.
• Maintain store cleanliness and tidiness.
• Assist with visual merchandising to enhance product presentation.
• Promote loyalty programs and special offers to customers.
• Contribute to a positive and team-oriented work environment.

• Previous experience in retail sales or customer service is highly desirable.
• Excellent communication and interpersonal skills.
• Strong sales and persuasion abilities.
• Basic computer proficiency, including experience with POS systems and MS Office Suite.
• Ability to work effectively in a hybrid environment, balancing in-store and remote duties.
• Customer-centric approach with a commitment to service excellence.
• Ability to work flexible hours, including weekends and holidays as needed.
• A proactive and enthusiastic attitude.
• Team player with a willingness to assist colleagues.
• High school diploma or equivalent.

• Greet and assist customers in a friendly and professional manner.
• Provide product information and recommendations to customers.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain visual merchandising standards and ensure the store is clean and organized.
• Restock merchandise and manage inventory levels.
• Handle customer inquiries and resolve complaints effectively.
• Achieve individual and team sales goals.
• Assist with opening and closing procedures.
• Participate in team meetings and training sessions.
• Contribute to a positive and collaborative work environment.

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus.
• Strong communication and interpersonal skills.
• Friendly and outgoing personality.
• Ability to work flexible hours, including weekends and holidays.
• Basic math skills for handling transactions.
• A positive attitude and willingness to learn.
• Ability to stand for extended periods and lift moderate weight.

• Lead, mentor, and motivate the retail sales team to achieve sales targets.
• Develop and implement effective sales strategies to drive revenue growth.
• Manage daily store operations, including inventory control and visual merchandising.
• Ensure exceptional customer service standards are consistently met.
• Analyze sales data and market trends to identify opportunities and challenges.
• Recruit, train, and develop sales associates.
• Oversee store compliance with company policies and safety regulations.
• Manage staffing schedules and operational budgets effectively.
• Collaborate with marketing and operations teams to enhance store performance.

• Proven experience in retail sales management or a similar leadership role.
• Demonstrated success in achieving sales targets and driving business growth.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in retail management software and data analysis.
• Ability to work effectively in a hybrid work environment, balancing on-site and remote responsibilities.
• Knowledge of inventory management and visual merchandising principles.
• A strong customer focus and commitment to service excellence.

• Assist the Store Manager in overseeing all aspects of store operations, including sales, customer service, and staff management.
• Support the recruitment, training, and development of retail associates, fostering a positive and productive work environment.
• Drive sales performance by implementing sales strategies and ensuring exceptional customer engagement.
• Ensure adherence to company policies and procedures, including visual merchandising standards and inventory management protocols.
• Handle customer inquiries, complaints, and issues professionally and efficiently, aiming for high customer satisfaction.
• Monitor sales data and inventory levels, providing insights and recommendations to the Store Manager.
• Assist in conducting regular inventory counts and managing stock levels to optimize availability and minimize shrinkage.
• Promote a strong understanding of our products and services among the sales team.
• Contribute to creating an appealing and organized store environment, even in a remote context by providing guidance on virtual merchandising displays.
• Support the Store Manager in achieving store targets and objectives.

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Marketing, or a related field is a plus.
• Minimum of 2 years of experience in retail sales or customer service, with some supervisory experience preferred.
• Proven ability to drive sales and provide excellent customer service.
• Strong understanding of retail operations, visual merchandising, and inventory control principles.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work effectively in a team environment and manage multiple priorities.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Adaptable and able to work effectively in a remote setup, demonstrating initiative and problem-solving skills.
• A positive attitude and a passion for the retail industry.