9 Resort Management jobs in Kenya
Remote Resort Operations Manager
30200 Moiben
KES130000 Annually
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Our client, a boutique luxury resort, is seeking a seasoned and dynamic Remote Resort Operations Manager to oversee the comprehensive operational aspects of their stunning property. This is a unique fully remote opportunity for an experienced hospitality professional to manage operations, ensuring unparalleled guest experiences and efficient day-to-day functioning. The Resort Operations Manager will be responsible for supervising all departments, including accommodation, food and beverage, guest services, and property maintenance, ensuring adherence to the highest standards of service and operational excellence. You will play a key role in staff recruitment, training, and performance management, fostering a culture of hospitality and teamwork. Key responsibilities include managing budgets, controlling costs, optimizing operational workflows, and implementing guest satisfaction initiatives. The ideal candidate will possess strong leadership abilities, exceptional problem-solving skills, and a deep understanding of the hospitality industry, with a focus on luxury resort management. A proven ability to manage diverse teams and drive operational efficiency remotely is essential. You will be instrumental in upholding the resort's reputation for excellence and ensuring a seamless, memorable experience for every guest, contributing significantly to the overall success and profitability of the establishment.
Responsibilities:
Responsibilities:
- Oversee all daily resort operations, ensuring efficiency and quality.
- Manage and train department heads and staff to maintain high service standards.
- Develop and implement operational policies and procedures.
- Manage budgets, control expenses, and maximize revenue.
- Ensure guest satisfaction through exceptional service delivery.
- Oversee property maintenance and ensure a pristine environment.
- Manage inventory, procurement, and vendor relationships.
- Implement health, safety, and security protocols.
- Analyze operational data to identify areas for improvement.
- Lead and motivate the resort team to achieve operational goals.
- Bachelor's degree in Hospitality Management or a related field.
- Significant experience in resort or hotel operations management.
- Proven leadership and team management skills.
- Strong financial acumen and budget management experience.
- Excellent problem-solving and decision-making abilities.
- In-depth knowledge of hospitality operations and service standards.
- Ability to work independently and manage a remote team effectively.
- Strong communication and interpersonal skills.
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Senior Beach Resort Operations Manager
80100 Nairobi, Nairobi
KES250000 Annually
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Our client is seeking a dynamic and experienced Senior Beach Resort Operations Manager to oversee all aspects of operations for a premier leisure and sports facility. This fully remote position requires a strategic leader who can manage a dispersed team and ensure exceptional guest experiences, even from a distance. You will be responsible for developing and implementing operational strategies, managing budgets, optimizing resource allocation, and driving revenue growth across all departments, including hospitality, watersports, and recreational activities. Your role will involve maintaining high standards of service quality, ensuring compliance with safety regulations, and fostering a positive and productive work environment for our staff. You will also be instrumental in conceptualizing and executing new leisure programs and events to enhance guest satisfaction and attract a wider clientele. Key responsibilities include developing KPIs, performance monitoring, inventory management for F&B and sports equipment, and collaborating with marketing teams on promotional campaigns. A critical part of this role involves leveraging technology to manage operations remotely, including guest feedback systems, staff scheduling software, and financial reporting tools. You must demonstrate strong leadership, problem-solving skills, and a deep understanding of the hospitality and leisure industry. The ideal candidate will have a proven track record in managing complex operations, excellent communication and interpersonal skills, and the ability to inspire and motivate teams virtually. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Join us and shape the future of remote resort management!
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1
Remote Ski Resort Operations Manager
20117 Mwembe
KES6000000 Annually
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Our client, a premier winter sports destination management company, is looking for a highly organized and customer-focused Remote Ski Resort Operations Manager. This role is entirely remote, allowing you to oversee operational strategies from anywhere in Kenya. You will be instrumental in ensuring the seamless delivery of exceptional guest experiences, managing staff performance, and optimizing the efficiency of all resort facilities and services.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and operational efficiency.
- Oversee the day-to-day management of various resort departments, including guest services, ski patrol, lift operations, and maintenance.
- Manage staffing levels, training programs, and performance evaluations for all operational teams.
- Ensure strict adherence to safety protocols, emergency procedures, and regulatory requirements across all resort activities.
- Monitor and manage operational budgets, controlling costs while maximizing revenue generation.
- Collaborate with marketing and sales teams to develop promotions and packages that drive visitation.
- Implement quality control measures to maintain high standards in guest services and facility upkeep.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Manage vendor relationships and procurement of necessary supplies and equipment.
- Foster a positive and collaborative work environment, promoting teamwork and professional development among staff.
- Coordinate with external stakeholders, including local authorities and community partners.
- Oversee the successful execution of special events and seasonal activities.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Master’s degree preferred.
- Minimum of 8 years of progressive experience in resort management, with at least 3 years in a senior operational leadership role.
- Demonstrated experience in managing large teams and complex operational budgets.
- In-depth knowledge of ski resort operations, including lift management, snowmaking, and ski patrol protocols.
- Strong understanding of safety regulations and risk management in an outdoor recreation environment.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to drive operational excellence and deliver exceptional customer service.
- Proficiency in resort management software and standard business applications.
- Ability to work flexible hours, including weekends and holidays, as dictated by operational needs.
- A passion for winter sports and a commitment to creating memorable guest experiences.
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2
Remote Ski Resort Operations Manager
60400 Embu, Eastern
KES280000 Annually
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Our client, a renowned operator of premier leisure facilities, is seeking an experienced and highly organized Remote Ski Resort Operations Manager to oversee the operational excellence of their virtual services and support functions. This fully remote position requires a leader with a passion for guest satisfaction and a proven ability to manage diverse operational aspects from a distance. You will be responsible for optimizing service delivery, managing staff performance, ensuring adherence to quality standards, and driving continuous improvement across all operational touchpoints. The ideal candidate will have a strong background in hospitality or leisure management, with a keen eye for detail and the ability to anticipate and resolve operational challenges proactively. You will be instrumental in developing and implementing efficient operational procedures, managing budgets, and enhancing the overall guest experience. Key responsibilities include coordinating with various departments to ensure seamless service delivery, managing inventory and resource allocation, and implementing strategies to boost operational efficiency. You will also be involved in staff training and development, fostering a high-performance culture within a remote team structure. This role demands exceptional leadership, communication, and problem-solving skills, with a focus on maintaining the highest standards of service in a virtual setting. The successful candidate will demonstrate a commitment to operational excellence and a strategic approach to managing a remote workforce. This is an exciting opportunity for a seasoned professional to contribute their expertise to a leading organization in the leisure and sports industry, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of remote services and support functions.
- Develop and implement operational strategies to enhance guest satisfaction.
- Manage and motivate a remote team of operational staff.
- Ensure adherence to quality standards and service level agreements.
- Monitor and manage operational budgets and resource allocation.
- Identify and implement process improvements for increased efficiency.
- Coordinate with various departments to ensure seamless service delivery.
- Handle escalated guest inquiries and resolve operational issues.
- Develop and deliver training programs for remote staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in operations management within the leisure or hospitality industry.
- Proven experience in managing remote teams and operations.
- Strong understanding of operational best practices and service quality standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in operational management software and tools.
- Ability to analyze operational data and implement data-driven improvements.
- Strong problem-solving and decision-making capabilities.
- Experience in the ski or outdoor recreation industry is a plus.
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3
Remote Luxury Resort Operations Manager
00204 Gathiruini
KES300000 Annually
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Our client, an esteemed operator of high-end boutique resorts, is seeking an exceptional and seasoned Luxury Resort Operations Manager to oversee their operations in a fully remote capacity. This role is critical for ensuring the delivery of unparalleled guest experiences and maintaining the highest standards of service excellence. You will be responsible for the strategic planning and day-to-day management of all resort operational departments, including front office, housekeeping, food and beverage, and facilities management. Key responsibilities include developing and implementing operational policies and procedures, managing departmental budgets, and optimizing resource allocation to enhance profitability and guest satisfaction. You will lead, motivate, and train the resort management team, fostering a culture of exceptional service and continuous improvement. Guest feedback analysis, problem resolution, and proactive implementation of service enhancements will be core to your role. You will also oversee maintenance and property management to ensure facilities are kept to the highest standards. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a strong preference for advanced degrees or certifications in hospitality. A minimum of 7-10 years of progressive experience in luxury hotel or resort management, with a proven track record of success in operations leadership, is required. Exceptional leadership, communication, interpersonal, and problem-solving skills are essential. You must demonstrate a deep understanding of luxury hospitality standards and a passion for creating memorable guest experiences. The ability to manage complex operations, drive financial performance, and lead teams effectively in a remote setting is crucial. This position is based in **Mlolongo, Machakos, KE**, but is a fully remote role.
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4
Remote Luxury Resort Operations Manager
20102 Naivasha, Rift Valley
KES250000 Annually
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Our client seeks a highly organized and experienced Remote Luxury Resort Operations Manager to oversee the seamless daily operations of prestigious resorts. This is a fully remote position, requiring exceptional communication and leadership skills to manage teams and guest experiences from a distance. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, improve efficiency, and drive revenue growth. Key responsibilities include managing departmental budgets, ensuring adherence to service standards, coordinating with marketing and sales teams, and maintaining the overall brand reputation.
The ideal candidate will have a proven track record in hospitality management, with at least 7 years of experience in luxury hotel or resort operations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. You must possess strong analytical and problem-solving skills, with the ability to interpret financial data and operational metrics. Experience with property management systems (PMS) and other relevant hospitality software is essential. Excellent leadership, interpersonal, and communication skills are critical for effectively managing a distributed team and fostering a positive work environment.
Responsibilities:
The ideal candidate will have a proven track record in hospitality management, with at least 7 years of experience in luxury hotel or resort operations. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required. You must possess strong analytical and problem-solving skills, with the ability to interpret financial data and operational metrics. Experience with property management systems (PMS) and other relevant hospitality software is essential. Excellent leadership, interpersonal, and communication skills are critical for effectively managing a distributed team and fostering a positive work environment.
Responsibilities:
- Develop and implement operational policies and procedures to ensure exceptional guest service.
- Manage and mentor remote operational staff across various departments.
- Oversee budget management, cost control, and revenue generation initiatives.
- Ensure compliance with health, safety, and sanitation regulations.
- Monitor guest feedback and implement improvements to enhance satisfaction.
- Collaborate with sales and marketing teams to promote resort offerings.
- Maintain relationships with vendors and suppliers.
- Handle escalated guest complaints and resolve issues promptly.
- Bachelor's degree in Hospitality Management or related field.
- Minimum 7 years of progressive experience in luxury hospitality operations.
- Proven ability to manage remote teams effectively.
- Strong financial acumen and P&L management experience.
- Proficiency in property management systems and operational software.
- Excellent problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills.
- Adaptability and resilience in a fast-paced, remote environment.
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5
Remote Luxury Resort Operations Manager
00200 Gathiruini
KES250000 Annually
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Our client, a prestigious international hotel group, is seeking an experienced and dynamic Remote Luxury Resort Operations Manager to oversee their flagship property. This is a unique opportunity to manage a high-end hospitality establishment from a remote location, leveraging cutting-edge technology and communication tools.
As a Remote Luxury Resort Operations Manager, you will be instrumental in ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance for the resort. Your responsibilities will encompass:
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in luxury hotel management, with at least 3 years in a senior operational role, is essential. Proven experience in managing remote teams and utilizing modern hospitality technology is a must. Exceptional leadership, communication, and problem-solving skills are critical. You must demonstrate a strong understanding of luxury market trends and customer expectations. The ability to adapt to a fast-paced environment and maintain composure under pressure is key. This fully remote role, servicing operations in Mlolongo, Machakos, KE , requires a proactive, self-motivated individual with a passion for delivering unparalleled guest experiences.
As a Remote Luxury Resort Operations Manager, you will be instrumental in ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance for the resort. Your responsibilities will encompass:
- Overseeing all daily operations, including front desk, housekeeping, food and beverage, and guest services.
- Developing and implementing strategies to enhance guest experience and service quality.
- Managing and motivating a diverse team of hospitality professionals through effective remote leadership.
- Monitoring and analyzing financial performance, including budgeting, cost control, and revenue management.
- Ensuring compliance with all health, safety, and sanitation regulations.
- Implementing and refining operational policies and procedures for optimal efficiency.
- Driving sales and marketing initiatives to attract and retain guests.
- Handling guest feedback and resolving any service issues promptly and professionally.
- Maintaining relationships with suppliers and vendors to ensure the smooth flow of goods and services.
- Utilizing technology platforms for communication, performance tracking, and operational management.
- Leading training and development programs for the on-site management team.
- Reporting on key performance indicators to senior management on a regular basis.
- Ensuring the property maintains its luxury brand standards and reputation.
- Managing special events and functions hosted at the resort.
The ideal candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in luxury hotel management, with at least 3 years in a senior operational role, is essential. Proven experience in managing remote teams and utilizing modern hospitality technology is a must. Exceptional leadership, communication, and problem-solving skills are critical. You must demonstrate a strong understanding of luxury market trends and customer expectations. The ability to adapt to a fast-paced environment and maintain composure under pressure is key. This fully remote role, servicing operations in Mlolongo, Machakos, KE , requires a proactive, self-motivated individual with a passion for delivering unparalleled guest experiences.
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6
Events Coordinator - Remote Hospitality Management
00101 Gathiruini
KES90000 month
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Our client is a prestigious hospitality group seeking a creative and highly organized Events Coordinator to manage and execute various events. This role is fully remote, offering flexibility for a dedicated individual to coordinate seamless event experiences from anywhere.
The Events Coordinator will be responsible for planning, organizing, and executing a wide range of events, including corporate functions, social gatherings, and promotional activities. Your duties will encompass everything from conceptualizing event themes and managing budgets to coordinating logistics, vendors, and on-site staff (when applicable, with remote oversight). Strong communication, negotiation, and problem-solving skills are essential for ensuring successful event outcomes and client satisfaction.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, or equivalent practical experience. A proven track record in event planning and coordination is essential.
Essential qualifications include:
This is an exciting opportunity to contribute to memorable events and build your career in the vibrant hospitality sector, all within a flexible, remote work environment.
The Events Coordinator will be responsible for planning, organizing, and executing a wide range of events, including corporate functions, social gatherings, and promotional activities. Your duties will encompass everything from conceptualizing event themes and managing budgets to coordinating logistics, vendors, and on-site staff (when applicable, with remote oversight). Strong communication, negotiation, and problem-solving skills are essential for ensuring successful event outcomes and client satisfaction.
Key responsibilities include:
- Collaborating with clients to understand event objectives, needs, and budget constraints.
- Developing comprehensive event plans, including timelines, logistics, and creative concepts.
- Sourcing and negotiating with vendors, suppliers, and venues to secure services and products.
- Managing event budgets effectively, tracking expenses, and ensuring financial targets are met.
- Coordinating event setup, execution, and breakdown, often remotely overseeing on-site teams.
- Developing marketing and promotional materials for events as needed.
- Managing guest lists, invitations, and RSVP tracking.
- Troubleshooting and resolving any issues that arise during event planning or execution.
- Gathering post-event feedback and preparing performance reports.
- Maintaining positive relationships with clients, vendors, and stakeholders.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, or equivalent practical experience. A proven track record in event planning and coordination is essential.
Essential qualifications include:
- Minimum of 2-3 years of experience in event planning, coordination, or management.
- Experience in the hospitality or tourism industry is a plus.
- Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
- Excellent communication, interpersonal, and negotiation skills.
- Proficiency in event management software and general office productivity tools.
- Creativity and a keen eye for detail in event design and execution.
- Ability to work independently and as part of a remote team.
- Problem-solving skills and the ability to remain calm under pressure.
This is an exciting opportunity to contribute to memorable events and build your career in the vibrant hospitality sector, all within a flexible, remote work environment.
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7
Hotel Operations Manager - Luxury Resort
50200 Bungoma, Western
KES300000 Annually
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Our client, a renowned luxury resort, is seeking an experienced and dynamic Hotel Operations Manager to oversee all aspects of daily operations at their premier establishment in **Bungoma, Bungoma, KE**. This critical role ensures the delivery of exceptional guest experiences, efficient staff management, and optimal financial performance. The Operations Manager will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and guest services, ensuring seamless coordination and high standards of service. You will lead and motivate a diverse team, fostering a culture of excellence, attentiveness, and guest satisfaction. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and maximizing revenue. You will also be involved in staff recruitment, training, and performance evaluation, ensuring a highly skilled and motivated workforce. The ideal candidate will possess strong leadership qualities, exceptional interpersonal and communication skills, and a proven ability to problem-solve under pressure. A background in hospitality management, with at least five years of progressive experience in hotel operations, is essential. Experience with property management systems (PMS) and a deep understanding of the hospitality industry are highly valued. This is a fantastic opportunity to contribute to the success of a prestigious resort and shape the guest experience for discerning travelers. You will play a key role in maintaining the resort's reputation for quality and service, ensuring that every guest enjoys a memorable stay. If you are passionate about hospitality and possess the leadership skills to drive operational excellence, we encourage you to apply.
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