172 Reservations Agent jobs in Kenya
Guest Relations Manager
20100 Naivasha, Rift Valley
KES70000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Guest Relations Manager to lead their guest services and ensure exceptional experiences. This is a fully remote position, allowing you to manage and elevate guest satisfaction from your home office. You will be responsible for developing and implementing strategies to enhance guest loyalty and satisfaction, managing guest feedback, and resolving complaints with professionalism and efficiency. Your duties will include overseeing the guest services team, training staff on service standards and best practices, and ensuring that all guest interactions are positive and memorable. You will also collaborate with other departments, such as reservations, housekeeping, and food and beverage, to ensure seamless service delivery. A strong understanding of the hospitality industry and luxury guest service expectations is essential. Excellent interpersonal, communication, and problem-solving skills are critical for success in this role. The ideal candidate is passionate about delivering outstanding service, possesses strong leadership qualities, and has a keen eye for detail. Experience in managing guest relations, customer service, or front desk operations in a hotel or resort setting is highly preferred. This role offers a rewarding opportunity to shape guest experiences and contribute to the reputation of our client’s establishment through exemplary service management, all coordinated remotely.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Manager
20100 Mwembe
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality establishment in Nakuru, is looking for an experienced and charismatic Guest Relations Manager. This role is crucial in ensuring an exceptional guest experience from arrival to departure, fostering loyalty and enhancing the property's reputation. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints with professionalism and efficiency, and implementing service standards to meet and exceed guest expectations. Key duties include training and motivating the guest services team, developing and executing guest satisfaction initiatives, building strong relationships with regular guests, and coordinating with various departments (e.g., housekeeping, F&B) to ensure seamless service delivery. The ideal candidate will have a proven background in hospitality management, with at least 5 years of experience in guest-facing roles, preferably in a supervisory or management capacity. A diploma or degree in Hotel Management, Tourism, or a related field is advantageous. Exceptional interpersonal, communication, and problem-solving skills are a must. You should be adept at handling challenging situations with grace and composure. A strong understanding of hotel operations and customer service principles is essential. Fluency in English and Swahili is required, with additional language skills being a plus. This position requires a flexible schedule, including weekends and public holidays, reflecting the nature of the hospitality industry. You will be expected to be on-site to lead the team and interact directly with guests, with some flexibility for remote administrative tasks. We are seeking a passionate individual dedicated to creating memorable experiences for every guest.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
20117 Mwembe
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading hospitality establishment, is seeking a dedicated and charismatic Guest Relations Manager to enhance the guest experience. This role requires a hybrid working arrangement, blending remote coordination with on-site guest interaction. You will be the primary point of contact for guests, ensuring their needs are met with exceptional service and professionalism. Responsibilities include managing guest inquiries and feedback, resolving complaints promptly and efficiently, and proactively identifying opportunities to exceed guest expectations. You will also oversee the guest services team, providing training and guidance to maintain high standards of service. The ideal candidate will have a natural flair for customer service, outstanding communication skills, and a passion for the hospitality industry. Experience in a similar role within the hospitality or tourism sector is crucial. A diploma or degree in Hospitality Management or a related field is advantageous. You should be adept at using customer relationship management (CRM) systems and possess strong problem-solving abilities. Our client values a positive attitude, attention to detail, and the ability to create memorable experiences for every guest. This role demands flexibility, excellent interpersonal skills, and a commitment to delivering unparalleled guest satisfaction. If you are an outgoing individual with a proven ability to foster positive guest relationships and excel in a dynamic, customer-focused environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
40100 Kisumu
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and customer-focused Guest Relations Manager to join their fully remote hospitality team. In this pivotal role, you will be responsible for enhancing the guest experience across various digital platforms and virtual interactions. You will lead initiatives to ensure exceptional service delivery, fostering guest loyalty and satisfaction through personalized communication and proactive problem-solving. This is a fantastic opportunity to shape the guest journey in the digital age of hospitality.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty through remote channels.
- Manage and respond to guest inquiries, feedback, and complaints received via email, social media, and other digital platforms in a timely and professional manner.
- Coordinate with internal teams (e.g., operations, marketing) to ensure seamless guest experiences.
- Create and maintain guest profiles, tracking preferences and past interactions to offer personalized service.
- Monitor online reviews and social media mentions, responding appropriately and escalating issues as needed.
- Organize and oversee virtual guest engagement activities and promotions.
- Analyze guest feedback data to identify trends and areas for improvement.
- Train and mentor remote guest service representatives.
- Ensure adherence to brand standards and service quality metrics.
- Contribute to the development of new service offerings tailored for a remote-first guest interaction model.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 3+ years of experience in hospitality management, customer service, or guest relations, with a proven track record in customer-facing roles.
- Experience managing customer interactions through digital channels (email, social media, chat).
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A passion for providing outstanding customer service.
- Experience in the tourism sector is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Manager
00100 Abothuguchi West
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality establishment, is looking for an exceptional Guest Relations Manager to lead their guest services department. This is a fully remote role focused on enhancing the overall guest experience and ensuring customer satisfaction. The Guest Relations Manager will be responsible for developing and implementing strategies to elevate guest engagement, manage guest feedback, and resolve any issues or complaints promptly and professionally. You will lead a remote team of guest service representatives, providing training, coaching, and performance management to ensure the highest standards of service delivery. Key responsibilities include monitoring online reviews and social media channels, proactively addressing guest concerns, and identifying opportunities for service improvement. The role involves crafting personalized experiences for VIP guests, ensuring their stays are memorable and seamless. You will also analyze guest data to identify trends and preferences, informing service enhancements and marketing initiatives. The ability to anticipate guest needs, demonstrate empathy, and maintain a calm demeanor under pressure is crucial. This position requires excellent communication, interpersonal, and problem-solving skills, with a passion for hospitality and customer service excellence. You will collaborate with various departments, including marketing, operations, and F&B, to ensure a consistent and exceptional guest journey. Budget management for guest services initiatives and reporting on key performance indicators will also be part of your duties. The successful candidate will be proactive in seeking out opportunities to delight guests and build lasting relationships. This role demands a creative and resourceful approach to problem-solving and a commitment to upholding the brand's reputation for outstanding hospitality. A strong understanding of customer relationship management (CRM) systems and experience in luxury hospitality are highly desirable. Your dedication to exceeding guest expectations will be instrumental in driving customer loyalty and business growth.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
20115 Naivasha, Rift Valley
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Guest Relations Manager to oversee and enhance the guest experience at their premier establishment. This role is pivotal in ensuring all guests feel welcomed, valued, and well-cared for throughout their stay. You will be responsible for managing the front desk operations, handling guest inquiries and complaints with professionalism and efficiency, and resolving issues promptly to ensure guest satisfaction. Key duties include supervising the front desk team, developing and implementing guest service standards, and coordinating with other departments (e.g., housekeeping, food and beverage) to ensure seamless service delivery. The ideal candidate will have a strong background in hospitality management, with proven experience in guest relations, customer service, and team leadership. Excellent communication, problem-solving, and interpersonal skills are essential, along with a polished and professional demeanor. This position offers a hybrid work arrangement, requiring presence at the location on designated days while allowing for remote administrative tasks. Our client is dedicated to providing exceptional hospitality and expects their Guest Relations Manager to embody this commitment. You should be adept at anticipating guest needs, fostering a positive and welcoming atmosphere, and going the extra mile to create memorable experiences. Proficiency in hotel management software and a passion for the hospitality industry are highly desirable. Your ability to motivate your team and maintain high service standards will be crucial for success. Join our client to lead their guest engagement efforts and contribute to their reputation for outstanding service.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
01001 Abothuguchi West
KES80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Join our client's vibrant team as a remote Guest Relations Manager, contributing to the success of their hospitality ventures. In this pivotal role, you will be instrumental in shaping the guest experience, ensuring every visitor feels welcomed, valued, and well-cared for, regardless of their physical location. Your responsibilities will encompass developing and implementing strategies to enhance guest satisfaction, managing online reviews and feedback across various platforms, and coordinating with on-site teams to address guest concerns promptly and effectively. You will also be involved in creating and maintaining guest databases, personalizing guest communications, and identifying opportunities to foster customer loyalty. This is a unique opportunity to apply your expertise in hospitality and customer engagement within a fully remote operational model. We are looking for individuals with exceptional interpersonal skills, a sophisticated understanding of the hospitality industry, and a proven ability to resolve complex guest issues with diplomacy and efficiency. Strong written and verbal communication skills are paramount, as is a proactive approach to anticipating guest needs. You will work closely with marketing and operations departments to align guest experience initiatives with overall business objectives. If you have a passion for creating memorable experiences and thrive in a connected, remote work environment, we want to hear from you. Your contribution will be key to maintaining our client's reputation for excellence in service.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Reservations agent Jobs in Kenya !
6
Guest Relations Officer
00100 Njiru Village
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a distinguished hotel in Ongata Rongai, Kajiado, KE , is looking for a Guest Relations Officer to enhance guest satisfaction and ensure a memorable stay. This role is crucial for maintaining the hotel's reputation for excellent service. As a Guest Relations Officer, you will be the primary point of contact for guests requiring special attention, handling inquiries, resolving issues, and anticipating needs to create personalized experiences. You will interact directly with guests, build rapport, and ensure all their requests are met efficiently and courteously. Responsibilities include managing VIP guest arrivals and departures, coordinating with various hotel departments to fulfill guest requests, and maintaining detailed guest profiles and preferences. You will also be responsible for handling complaints and feedback, turning potentially negative situations into positive guest interactions. The ideal candidate possesses exceptional interpersonal and communication skills, a polished demeanor, and a genuine passion for hospitality. A proactive approach to problem-solving and an understanding of luxury service standards are essential. You will contribute significantly to the guest experience, ensuring every visitor feels valued and well-cared for, thereby encouraging repeat business and positive reviews. This position requires a dedicated individual who can thrive in a fast-paced environment and uphold the highest standards of customer service.
Responsibilities:
Responsibilities:
- Engage with guests to ensure a high level of satisfaction.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with hotel departments to fulfill guest needs.
- Manage VIP arrivals and departures, ensuring personalized service.
- Maintain guest records and track preferences.
- Build relationships with guests to foster loyalty.
- Identify and address guest concerns to enhance their experience.
- Assist with concierge services and provide local recommendations.
- Monitor online reviews and guest feedback to identify areas for improvement.
- Ensure a welcoming and elegant atmosphere at the reception area.
- Previous experience in guest relations, customer service, or hospitality.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in customer relationship management (CRM) systems.
- A positive attitude and a passion for service excellence.
- Ability to work a flexible schedule, including weekends and holidays.
- Familiarity with hotel operations and service standards.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
80100 Gathiruini
KES5000000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and charismatic Guest Relations Manager to enhance the overall guest experience at their premier establishment. This is a prime fully remote role, allowing you to coordinate guest satisfaction and loyalty initiatives from anywhere. You will be the primary point of contact for guests, ensuring their needs are met with utmost care and professionalism, and proactively addressing any concerns to foster exceptional stays and encourage repeat business. Your role will involve building strong relationships with guests, understanding their preferences, and anticipating their needs to create personalized experiences.
Key responsibilities include managing guest feedback, implementing service recovery strategies, and overseeing the loyalty program. You will also coordinate with various departments, such as front desk, F&B, and concierge, to ensure seamless service delivery. The ideal candidate will have a passion for customer service, excellent communication and interpersonal skills, and a keen eye for detail. Proven experience in a guest-facing role within the hospitality industry is essential. Our client is committed to providing a supportive and empowering remote work environment, valuing your contribution to maintaining high guest satisfaction ratings. This role requires a proactive, empathetic, and organized individual who thrives on making a positive impact on guest experiences.
Responsibilities:
Key responsibilities include managing guest feedback, implementing service recovery strategies, and overseeing the loyalty program. You will also coordinate with various departments, such as front desk, F&B, and concierge, to ensure seamless service delivery. The ideal candidate will have a passion for customer service, excellent communication and interpersonal skills, and a keen eye for detail. Proven experience in a guest-facing role within the hospitality industry is essential. Our client is committed to providing a supportive and empowering remote work environment, valuing your contribution to maintaining high guest satisfaction ratings. This role requires a proactive, empathetic, and organized individual who thrives on making a positive impact on guest experiences.
Responsibilities:
- Manage and enhance the overall guest experience, ensuring satisfaction and loyalty.
- Serve as the primary point of contact for guest inquiries, requests, and concerns.
- Proactively identify and address guest needs to create personalized experiences.
- Implement and manage service recovery strategies for guest issues.
- Oversee the hotel's guest loyalty program and initiatives.
- Coordinate with various departments to ensure seamless service delivery.
- Monitor guest feedback through various channels and implement improvements.
- Maintain detailed guest profiles and preferences for personalized service.
- Train and mentor front-line staff on guest relations best practices.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4 years of experience in guest relations, customer service, or front office management within the hospitality industry.
- Demonstrated passion for customer service and creating memorable guest experiences.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to handle challenging situations with diplomacy and professionalism.
- Proficiency in hotel management systems and CRM software is a plus.
- Strong organizational skills and attention to detail.
- Ability to work independently and effectively manage responsibilities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Officer
20200 Moiben
KES65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a welcoming and professional Guest Relations Officer to enhance the guest experience at their establishment in Eldoret. This role is crucial in ensuring all guests feel welcomed, valued, and well-cared for from arrival to departure. You will be responsible for managing guest inquiries, handling requests, resolving complaints, and generally overseeing the guest services department to maintain high standards of hospitality. Your primary goal is to create memorable and positive experiences for every guest, fostering loyalty and encouraging repeat business.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Greet and welcome guests warmly upon arrival.
- Manage guest check-in and check-out processes efficiently and courteously.
- Handle guest inquiries and requests promptly and professionally, providing accurate information about hotel services, local attractions, and amenities.
- Resolve guest complaints and concerns with empathy and efficiency, escalating to management when necessary.
- Build rapport with guests, anticipating their needs and preferences to provide personalized service.
- Coordinate with various hotel departments (e.g., housekeeping, maintenance, F&B) to ensure guest requests are met.
- Maintain knowledge of hotel facilities, services, hours of operation, and local area attractions.
- Ensure the lobby and reception area are tidy, presentable, and well-maintained.
- Assist with special guest requests, such as booking tours, arranging transportation, or making restaurant reservations.
- Collect and analyze guest feedback to identify areas for service improvement.
- Adhere to all company policies and procedures, and maintain a professional appearance and demeanor.
- Contribute to a positive and collaborative team environment.
- Handle billing and payment processes accurately.
- Provide support to other front office staff as needed.
Qualifications:
- Previous experience in hospitality, customer service, or a related guest-facing role.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and conflict-resolution abilities.
- A friendly, approachable, and professional demeanor.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in hotel management software is a plus.
- Knowledge of the local area and attractions.
- High school diploma or equivalent; a diploma or degree in Hospitality Management is advantageous.
- Flexibility to work shifts, including weekends and holidays, as required.
- Customer-oriented attitude with a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
9