What Jobs are available for Remote Operations Manager Luxury Hospitality in Kenya?
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Remote Senior Operations Manager, Luxury Hospitality Digital Guest Experience
Posted 1 day ago
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Job Description
Our client, a premier hospitality group known for its exceptional guest experiences, is seeking a highly motivated and experienced Senior Operations Manager to lead their fully remote digital guest experience division. This role is pivotal in shaping and delivering seamless, technology-driven guest interactions across all touchpoints, from booking to post-stay engagement. The ideal candidate will possess a deep understanding of the hospitality industry, combined with expertise in digital transformation, customer relationship management (CRM) systems, and operational excellence. You will be instrumental in developing and implementing strategies that enhance guest satisfaction, streamline operations, and drive loyalty. This position requires a strategic thinker with exceptional leadership and problem-solving skills, adept at managing distributed teams and leveraging technology to achieve operational goals.
Key Responsibilities:
Qualifications:
While the original location is noted as **Nairobi, Nairobi, KE**, this role is fully remote, providing significant flexibility.
Key Responsibilities:
- Develop and execute the strategy for the digital guest experience, ensuring alignment with brand standards and guest expectations.
- Oversee the implementation and optimization of all digital guest-facing platforms and tools (e.g., mobile apps, online booking engines, guest portals).
- Manage the remote guest services and support teams, ensuring high standards of service delivery and efficiency.
- Analyze guest feedback and operational data to identify areas for improvement and implement data-driven solutions.
- Collaborate with cross-functional teams, including IT, Marketing, and Property Operations, to ensure seamless integration of digital initiatives.
- Develop and manage budgets for the digital guest experience operations.
- Implement and monitor key performance indicators (KPIs) to track the success of digital guest experience initiatives.
- Stay abreast of emerging technologies and trends in hospitality and digital guest engagement.
- Train and mentor remote staff, fostering a culture of service excellence and continuous improvement.
- Manage vendor relationships for technology solutions and services.
- Ensure data privacy and security compliance across all digital platforms and guest interactions.
- Drive initiatives to personalize guest experiences through digital channels.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hospitality operations, with at least 4 years in a leadership role focused on guest experience or digital strategy.
- Proven experience in managing digital platforms, CRM systems, and technology implementation within the hospitality sector.
- Strong understanding of operational workflows and best practices in luxury hospitality.
- Excellent analytical, strategic planning, and problem-solving skills.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams.
- Demonstrated ability to drive change and manage complex projects in a fast-paced environment.
- Proficiency in hospitality software and digital tools.
- Ability to work independently, manage multiple priorities, and maintain a high level of productivity in a remote setting.
- A passion for delivering outstanding guest experiences.
While the original location is noted as **Nairobi, Nairobi, KE**, this role is fully remote, providing significant flexibility.
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Remote Luxury Resort Operations Manager
Posted 1 day ago
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Job Description
Our client, a renowned operator of exclusive luxury resorts, is seeking an experienced and sophisticated Remote Operations Manager to oversee the seamless functioning of their prestigious properties. This role is critical in ensuring an unparalleled guest experience by meticulously managing all aspects of resort operations, including front desk, housekeeping, F&B, and guest services. You will be responsible for implementing high service standards, optimizing operational efficiency, and fostering a culture of excellence among the on-site teams. The ideal candidate possesses a strong background in hospitality management, preferably with experience in luxury hotel or resort operations, and a deep understanding of guest satisfaction drivers. Excellent leadership, problem-solving, and communication skills are essential. This is a fully remote position, requiring the ability to effectively manage and motivate distributed teams, maintain strong communication channels with on-site management, and utilize technology for remote oversight and reporting. You will work closely with department heads to develop training programs, manage budgets, and ensure compliance with health, safety, and operational regulations. Experience with property management systems (PMS) and hotel operational software is highly desirable. The ability to anticipate guest needs and proactively address any issues that may arise is paramount. You will be instrumental in upholding the brand's reputation for exceptional quality and service. This role supports operations in **Malindi, Kilifi, KE**, but is managed remotely.
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Remote Hotel and Resort General Manager
Posted 1 day ago
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Job Description
Our client is seeking an experienced and visionary General Manager for their hotels and resorts. This is a unique opportunity for a seasoned hospitality leader to manage operations remotely, providing strategic direction and oversight to on-site teams. The ideal candidate will possess a deep understanding of hotel operations, guest services, revenue management, and staff leadership. You will be responsible for developing and implementing strategic business plans to maximize profitability and enhance guest satisfaction. This role requires exceptional leadership, communication, and problem-solving skills, as well as a proven ability to manage teams and resources effectively from a distance. You will oversee all aspects of hotel operations, including F&B, housekeeping, front desk, maintenance, and marketing. Financial acumen, including budgeting, P&L management, and cost control, is essential. The successful candidate will be adept at fostering a positive work environment, driving employee engagement, and ensuring consistent delivery of exceptional service standards. Experience with property management systems (PMS) and a strong understanding of digital marketing and online reputation management are highly desirable. This is a fully remote role, based out of **Bungoma, Bungoma, KE**, but the work is performed entirely from a remote location. We are looking for an individual with a passion for hospitality, a commitment to excellence, and the ability to lead and inspire teams to achieve outstanding results. If you are a results-oriented leader ready to take on a challenging and rewarding remote management role in the hospitality sector, we encourage you to apply.
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2
Remote Luxury Hotel Operations Manager
Posted 1 day ago
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Job Description
Our client, a distinguished leader in the hospitality sector, is looking for an accomplished and innovative Remote Luxury Hotel Operations Manager to oversee and optimize guest experiences and operational efficiency. This is a unique opportunity to leverage your extensive expertise in managing high-end hotel operations entirely from a remote setting. You will be responsible for setting and maintaining the highest standards of service excellence across all guest touchpoints, ensuring unparalleled satisfaction for discerning travelers. Your duties will encompass strategic planning for operational improvements, developing and implementing service protocols, and managing budgets to enhance profitability while upholding brand integrity. You will lead and motivate a distributed team of hospitality professionals, fostering a culture of dedication and continuous improvement through virtual means. Performance monitoring, quality assurance, and proactive problem-solving will be key aspects of your role. This position requires a deep understanding of the luxury hospitality landscape, including front office management, F&B operations, housekeeping, and guest relations. You will analyze operational data, identify trends, and implement data-driven strategies to elevate service delivery and operational workflows. The ability to communicate effectively across different departments and with various stakeholders, including hotel owners and management, is paramount. This role demands exceptional leadership qualities, strong analytical skills, and a proven track record in driving operational success in a demanding environment. You will contribute to the strategic vision of the hotel, ensuring its continued recognition as a premier destination. This fully remote position offers the freedom to manage operations from your chosen location, providing flexibility and autonomy. We are seeking a visionary leader who is passionate about creating memorable guest experiences and driving operational excellence in the digital age.
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3
Remote Boutique Hotel Operations Manager
Posted 1 day ago
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Job Description
Our client is seeking a dynamic and experienced Remote Boutique Hotel Operations Manager to oversee the strategic and day-to-day operations of their unique properties. This is a fully remote role where you will leverage technology and effective communication to manage guest experiences, staff performance, and financial outcomes without being physically present on-site. The ideal candidate possesses a deep understanding of luxury hospitality, exceptional leadership skills, and a proven ability to drive operational excellence from a distance.
Key responsibilities include:
Key responsibilities include:
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage and mentor remote operational teams, including front desk, housekeeping, and food & beverage departments.
- Oversee budgeting, financial planning, and revenue management to maximize profitability.
- Ensure compliance with all health, safety, and hygiene standards and regulations.
- Develop and maintain high standards of service quality across all guest touchpoints.
- Implement and manage hotel management software systems for bookings, operations, and reporting.
- Monitor online reviews and guest feedback, implementing strategies for continuous improvement.
- Collaborate with marketing and sales teams to drive occupancy and revenue.
- Manage vendor relationships and procurement processes.
- Analyze operational performance metrics and generate regular reports for senior management.
- Lead remote training initiatives to ensure staff proficiency and service excellence.
- Address and resolve escalated guest issues promptly and effectively.
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4
Remote Luxury Hotel Operations Director
Posted 1 day ago
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Job Description
Our client, a globally recognized leader in luxury hospitality management, is actively seeking an accomplished and strategic Remote Luxury Hotel Operations Director. This is a unique, fully remote opportunity to oversee the operational excellence of multiple high-end properties, ensuring unparalleled guest experiences and maximizing profitability. You will be responsible for setting and maintaining the highest standards of service across all departments, including F&B, Rooms Division, and Guest Services. Your role involves developing and implementing operational strategies, monitoring key performance indicators (KPIs), managing budgets, driving revenue growth, and ensuring compliance with brand standards and regulatory requirements. You will collaborate closely with on-site General Managers and department heads, providing guidance, support, and strategic direction to ensure seamless operations. The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, with a minimum of 10 years of progressive experience in luxury hotel operations, including significant experience at the Director level or as a General Manager of a luxury property. Proven expertise in P&L management, revenue management, and strategic planning is essential. Exceptional leadership, communication, and interpersonal skills are critical for influencing and guiding diverse teams remotely. You must demonstrate a keen understanding of luxury guest expectations and the ability to innovate service delivery. Proficiency in hotel management software and virtual collaboration tools is a must. This role demands a highly organized, results-oriented individual with a proven ability to manage multiple complex projects simultaneously in a remote setting. If you are a seasoned hospitality leader passionate about delivering exceptional luxury experiences and thrive in a remote work environment, we invite you to apply and shape the future of our client’s acclaimed portfolio.
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5
Remote Boutique Hotel Operations Director
Posted 1 day ago
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Job Description
Our client, an exclusive operator of boutique hotels, is seeking an experienced and results-driven Remote Boutique Hotel Operations Director to oversee the operational excellence of their unique properties. This is a fully remote position, allowing you to leverage your extensive hospitality expertise from anywhere in the world. You will be responsible for driving profitability, ensuring exceptional guest satisfaction, and upholding the distinct brand identity of each hotel in the portfolio. The ideal candidate will have a deep understanding of luxury boutique hotel operations, strong financial acumen, and a passion for delivering personalized guest experiences. Your responsibilities will include developing and implementing strategic operational plans, managing budgets, optimizing revenue streams, and ensuring the highest standards of service quality across all departments, including front office, housekeeping, F&B, and maintenance. You will work closely with on-site hotel management teams, providing guidance, support, and performance oversight. Key to this role is the ability to identify areas for operational improvement, implement best practices, and foster a culture of excellence and guest-centricity. The successful candidate must possess exceptional leadership, communication, and problem-solving skills, with the ability to motivate and inspire remote teams. Experience with hotel management software and a strong understanding of marketing and sales strategies within the luxury segment are highly beneficial. We are looking for an innovative and adaptable professional who can maintain a high level of service and operational efficiency while managing a portfolio of properties remotely. This is an outstanding opportunity to make a significant impact on the success of a distinctive hotel brand and shape the future of boutique luxury hospitality. The candidate must be a self-starter, highly organized, and capable of managing complex responsibilities across multiple locations.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of a portfolio of boutique hotels from a remote location.
- Develop and implement strategic operational plans to drive profitability and guest satisfaction.
- Manage departmental budgets, P&L statements, and cost control measures.
- Ensure consistent delivery of exceptional guest service standards.
- Provide leadership, training, and performance management to on-site hotel managers.
- Identify and implement operational efficiencies and service enhancements.
- Maintain brand standards and uphold the unique identity of each boutique property.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Conduct regular property assessments and performance reviews.
- Foster a positive and high-performing work environment among remote and on-site teams.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 10 years of progressive experience in hotel operations management, with a focus on boutique or luxury properties.
- Proven track record of successfully managing hotel operations and achieving financial targets.
- Strong understanding of all hotel operational departments and their interdependencies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and financial reporting tools.
- Demonstrated ability to analyze performance metrics and implement strategic improvements.
- Experience in managing remote teams and projects effectively.
- Strong problem-solving and decision-making capabilities.
- Passion for delivering outstanding guest experiences and maintaining brand integrity.
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Remote Luxury Hotel Operations Strategist
Posted 1 day ago
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Job Description
Our client is seeking an innovative and experienced Luxury Hotel Operations Strategist to join their entirely remote team. This role is crucial for enhancing the guest experience and driving operational excellence across their portfolio of high-end properties. You will develop and implement strategic initiatives aimed at optimizing service delivery, streamlining operational workflows, and ensuring brand standards are consistently met and exceeded. Your responsibilities will include analyzing current operational performance, identifying key areas for improvement, and proposing data-driven solutions. You will work closely with on-site management teams (via virtual communication) to implement new strategies, provide training, and ensure seamless execution. This requires a deep understanding of luxury hospitality standards, guest satisfaction drivers, and best practices in hotel management. You will be instrumental in developing and refining operational procedures for front office, housekeeping, food and beverage, and other key departments. Your expertise will extend to implementing new technologies and systems that enhance efficiency and guest engagement. This is a remote-first position, allowing you to contribute your strategic vision from your home office. Strong analytical, problem-solving, and communication skills are essential for effectively collaborating with diverse teams and stakeholders. You will be responsible for developing performance metrics, monitoring results, and reporting on the impact of implemented strategies. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in luxury hotel operations or management. Proven experience in developing and implementing operational strategies that have led to significant improvements in guest satisfaction and financial performance is required. Excellent interpersonal and presentation skills are necessary to effectively engage with remote teams and leadership. You should be adept at using project management tools and virtual collaboration platforms. This is a unique opportunity to shape the future of luxury hospitality for our client, driving excellence from a remote setting. While the role is fully remote, the properties you will be supporting are primarily located in the vicinity of Ruiru, Kiambu, KE .
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7
Remote Senior Hotel Operations Manager - Luxury Hospitality
Posted 1 day ago
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Job Description
Our client, a renowned international hotel group, is seeking an experienced and visionary Senior Hotel Operations Manager to oversee their luxury properties virtually. This is a fully remote leadership position, allowing you to drive operational excellence and guest satisfaction across multiple esteemed establishments without the need for physical presence in a specific location, provided you have robust connectivity. You will be instrumental in setting high standards for service, efficiency, and profitability, leveraging your extensive experience in hospitality management to guide on-site teams from afar. This role requires a strategic thinker with a deep understanding of luxury hospitality and the ability to manage complex operations remotely.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest experience, operational efficiency, and financial performance across multiple hotels.
- Oversee all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Facilities Management, ensuring adherence to luxury brand standards.
- Drive revenue generation initiatives and manage operational budgets to achieve profitability targets.
- Implement and monitor quality assurance programs to maintain the highest standards of service.
- Lead and mentor on-site General Managers and department heads, fostering a culture of excellence and continuous improvement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Manage relationships with key vendors and suppliers to ensure cost-effectiveness and quality of service.
- Develop and implement training programs for staff to enhance service delivery and operational skills.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Represent the hotel group in high-level discussions and contribute to strategic planning.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional certification is highly preferred.
- Minimum of 10 years of progressive experience in hotel management, with a significant portion in luxury or high-end hospitality environments.
- Proven track record of successfully managing multiple hotel properties or large-scale resort operations.
- Demonstrated expertise in P&L management, budgeting, and financial forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of hotel operations, revenue management, and customer service principles.
- Ability to think strategically and make data-driven decisions.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Experience in remote team leadership and management is a significant asset.
- Flexibility to adapt to dynamic operational needs and travel as required for key strategic meetings.
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