2,464 Remote Customer Experience Manager Hospitality jobs in Kenya
Remote Customer Experience Manager - Luxury Hotels
Posted 16 days ago
Job Viewed
Job Description
Our client, a globally recognized leader in luxury hospitality, is seeking an exceptional Remote Customer Experience Manager to redefine guest satisfaction across their esteemed properties. This fully remote position requires a passionate advocate for outstanding service, capable of remotely overseeing and enhancing the guest experience lifecycle. You will be instrumental in developing and implementing innovative strategies to ensure every guest encounter is memorable and aligns with the highest standards of luxury. The role demands a proactive approach to problem-solving, a keen eye for detail, and the ability to inspire and guide on-site teams from a distance. Responsibilities:
- Develop, implement, and manage comprehensive customer experience strategies that align with luxury hospitality standards.
- Monitor guest feedback across various platforms (surveys, online reviews, direct communication) and identify areas for improvement.
- Collaborate closely with hotel general managers and on-site staff to implement service excellence initiatives and best practices.
- Train and mentor remote and on-site teams on delivering personalized and exceptional guest service.
- Analyze customer data to identify trends, patterns, and opportunities for enhanced guest engagement and loyalty.
- Resolve complex guest issues and complaints effectively and efficiently, ensuring swift and satisfactory resolutions.
- Stay updated on industry best practices in customer experience and luxury hospitality.
- Develop and maintain standard operating procedures related to guest services and satisfaction.
- Create and deliver reports on key customer experience metrics to senior management.
- Champion a guest-centric culture throughout the organization.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in customer experience or guest relations within the luxury hospitality sector.
- Proven ability to manage customer experience initiatives remotely.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical skills with experience in data analysis and reporting.
- Proficiency in customer feedback management tools and CRM systems.
- Ability to work independently in a remote setting with a high degree of self-discipline and organization.
- Deep understanding of luxury brand standards and guest expectations.
- Fluency in English; additional languages are a plus.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Experience Manager (Hospitality)
Posted 19 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking an experienced and customer-centric Remote Customer Experience Manager. This role is fully remote, offering you the flexibility to manage customer interactions and drive service excellence from anywhere. You will be responsible for developing and implementing strategies that enhance the guest experience across all touchpoints, ensuring unparalleled satisfaction and loyalty. The ideal candidate will have a strong background in hospitality, a passion for service, and exceptional leadership and communication skills, with a proven ability to manage remote teams and customer feedback effectively. Responsibilities include:
- Designing and implementing customer experience strategies tailored to the hospitality industry.
- Overseeing the customer support function, ensuring prompt and effective resolution of guest inquiries and issues.
- Developing and managing online reputation management efforts, monitoring reviews, and responding appropriately.
- Creating and delivering training programs for remote customer service staff on service standards and best practices.
- Analyzing customer feedback data (surveys, reviews, social media) to identify areas for improvement.
- Collaborating with marketing and operations teams to ensure a consistent and exceptional brand experience.
- Developing and implementing loyalty programs and initiatives to foster repeat business.
- Managing customer service platforms and tools to optimize efficiency.
- Troubleshooting and resolving complex customer complaints with empathy and professionalism.
- Staying updated on industry trends and best practices in customer experience management within hospitality.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in customer experience, guest relations, or customer service management, preferably within the hospitality industry.
- Demonstrated success in developing and implementing customer experience strategies.
- Excellent understanding of customer service principles and techniques.
- Strong analytical skills with the ability to interpret customer data and feedback.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in CRM software and customer service platforms.
- Proven leadership skills, with experience managing remote teams being a significant advantage.
- Ability to maintain a positive and professional demeanor in a remote work environment.
- A genuine passion for service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Experience (CX) Manager - Remote Strategy & Operations
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a strategic and empathetic Senior Customer Experience (CX) Manager to lead their remote CX initiatives. This is a fully remote position where you will be responsible for designing and implementing world-class customer journeys and ensuring exceptional service delivery. You will champion the voice of the customer, identify areas for improvement in customer interactions, and drive initiatives to enhance satisfaction and loyalty. We are looking for a visionary leader with a deep understanding of customer psychology and experience in managing remote support teams.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Map and analyze customer journeys across all touchpoints, identifying pain points and opportunities for enhancement.
- Design and implement initiatives to improve customer satisfaction, loyalty, and retention.
- Lead and mentor a remote team of customer service professionals, fostering a high-performance culture.
- Oversee the daily operations of the customer service and helpdesk functions, ensuring efficient issue resolution and support.
- Develop and manage knowledge base articles, FAQs, and support documentation.
- Utilize customer feedback, data analytics, and market research to drive continuous improvement in CX.
- Collaborate with product, marketing, and sales teams to ensure a cohesive customer experience.
- Implement and manage customer feedback mechanisms, such as surveys and Net Promoter Score (NPS) tracking.
- Stay abreast of emerging CX trends, technologies, and best practices to maintain a competitive edge.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field. An MBA or advanced degree is a plus.
- Minimum of 7 years of experience in customer experience, customer service management, or a related field, with at least 3 years in a leadership role.
- Proven track record of developing and implementing successful CX strategies that have demonstrably improved customer satisfaction and loyalty.
- Strong understanding of customer journey mapping, service design, and CRM systems.
- Excellent analytical skills with the ability to interpret data and translate insights into actionable plans.
- Exceptional communication, interpersonal, and conflict-resolution skills, vital for managing remote teams and stakeholders.
- Experience in managing and coaching remote customer support teams.
- Proficiency in using customer support platforms and CX management tools.
- Strategic thinker with a passion for creating outstanding customer interactions.
- Ability to work independently, make sound decisions, and drive results in a remote environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager, Remote Client Relations
Posted 9 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is looking for an exceptional Customer Success Manager to join their entirely remote client services team. In this role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize their value from our client's products and services. Your mission will be to foster strong, long-term client relationships, drive product adoption, and proactively identify opportunities for client growth and retention. This is a remote-first position, demanding excellent communication, organizational, and problem-solving skills. Responsibilities include onboarding new clients, conducting regular check-ins, providing training and support, gathering customer feedback, and advocating for client needs internally. The ideal candidate is empathetic, possesses strong interpersonal skills, and has a passion for helping customers achieve their goals. Experience with customer relationship management (CRM) software and ticketing systems is required. A solid understanding of SaaS products and the ability to explain technical features in a clear, accessible manner are essential. You must be proactive, resourceful, and capable of managing multiple client accounts simultaneously in a virtual environment. This role requires a Bachelor's degree in Business, Communications, or a related field, along with at least 3 years of experience in customer success, account management, or a similar client-facing role. Our client is dedicated to providing a supportive and collaborative remote work environment, enabling its employees to achieve work-life balance while delivering outstanding customer experiences. This is a fantastic chance to build meaningful connections with clients and contribute to customer loyalty and company growth.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Success Manager - Remote Client Relations
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company revolutionizing the industry, is looking for a dedicated and experienced Senior Customer Success Manager to join our fully remote team. In this crucial role, you will be the primary advocate for our key clients, ensuring they achieve maximum value from our platform and fostering long-term, mutually beneficial relationships. You will be responsible for onboarding new clients, developing success plans tailored to their unique business objectives, and proactively identifying opportunities for them to leverage more of our product's capabilities. This position demands a deep understanding of our software and the ability to translate its features into tangible business outcomes for our clients. You will conduct regular business reviews, monitor client health metrics, and address any challenges or concerns promptly and effectively. Your expertise will also extend to driving adoption, reducing churn, and identifying expansion opportunities within your client portfolio. The ideal candidate possesses exceptional communication, interpersonal, and problem-solving skills, with a proven track record of building strong relationships with enterprise-level clients. You must be adept at managing a portfolio of accounts, prioritizing your efforts, and delivering exceptional service in a virtual environment. Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Catalyst) is essential. We are seeking a strategic thinker who is passionate about customer advocacy, thrives in a fast-paced setting, and is committed to driving client satisfaction and retention. This role requires a proactive approach to understanding client needs and proactively offering solutions. You will work collaboratively with sales, product, and support teams to ensure a seamless customer experience. The ability to articulate value propositions, conduct engaging presentations, and navigate complex organizational structures within client companies is paramount. This is an excellent opportunity for a results-oriented professional to make a significant impact in a fully remote, client-centric role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
- Develop and execute strategic success plans tailored to each client's business objectives.
- Drive customer adoption, satisfaction, and retention through proactive engagement.
- Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
- Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
- Monitor client health scores and proactively address potential risks or churn indicators.
- Identify and pursue opportunities for account expansion and upselling.
- Collaborate with sales, product, and support teams to ensure exceptional client experiences.
- Gather client feedback to inform product development and service improvements.
- Act as a strong advocate for client needs within the organization.
- Troubleshoot and resolve client issues efficiently and effectively.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
- Proven track record of managing enterprise client relationships and driving retention/upsell.
- Strong understanding of customer success principles and best practices.
- Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
- Excellent communication, negotiation, and interpersonal skills.
- Exceptional problem-solving and analytical abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Demonstrated ability to build strong, lasting relationships with clients.
- Experience in presenting to executive-level stakeholders.
This advertiser has chosen not to accept applicants from your region.
4
Lead Aesthetician & Client Relations Manager (Remote)
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an accomplished and passionate Lead Aesthetician to manage client relations and provide expert consultation in a fully remote capacity. This unique role combines advanced skincare expertise with exceptional client management skills. You will be responsible for virtual consultations, developing personalized skincare treatment plans, and guiding clients through product selection and usage. A deep knowledge of various skin types, conditions, and the latest aesthetic treatments is crucial. You will also leverage your expertise to train and mentor junior team members remotely, ensuring consistent service quality and adherence to our client's high standards. Key responsibilities include conducting thorough virtual skin assessments, recommending appropriate treatments and at-home care regimens, and following up with clients to ensure satisfaction and track progress. You will play a vital role in building and maintaining long-term client relationships, fostering loyalty through exceptional service and personalized attention. This involves managing client appointments, handling inquiries with professionalism and efficiency, and resolving any concerns promptly. The role also requires staying abreast of industry trends, new product developments, and innovative treatment techniques to provide cutting-edge advice. You will contribute to content creation for marketing materials, such as blog posts and social media updates, sharing your expertise to engage potential clients. An understanding of digital client management tools and platforms is essential for success in this remote environment. We seek a highly organized, communicative, and empathetic individual who can build trust and rapport with clients virtually. The ability to explain complex skincare concepts in an accessible manner and motivate clients towards achieving their skin goals is paramount. This position offers a fantastic opportunity for a seasoned aesthetician to expand their reach and impact within a forward-thinking organization, contributing to client well-being and business growth.
This advertiser has chosen not to accept applicants from your region.
5
Senior Esthetician & Spa Consultant - Client Relations
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and client-focused Senior Esthetician & Spa Consultant to join their virtual wellness team. This is a fully remote position, offering the flexibility to provide expert skincare advice and consultations from anywhere.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
Qualifications:
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
The ideal candidate will possess extensive knowledge of skincare treatments, product ingredients, and wellness practices. You will be responsible for providing personalized consultations, recommending tailored treatment plans, and guiding clients towards achieving their skin health goals. This role requires exceptional communication skills, a passion for beauty and wellness, and the ability to build strong, lasting client relationships in a remote setting.
Key Responsibilities:
- Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
- Develop personalized skincare routines and treatment plans based on individual client needs.
- Recommend and educate clients on appropriate skincare products and professional treatments.
- Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
- Maintain detailed client records and track progress towards their skin health objectives.
- Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
- Build and nurture strong client relationships through exceptional service and follow-up.
- Address client inquiries and concerns professionally and empathetically.
- Collaborate with the broader wellness team to ensure a holistic client experience.
- Contribute to the development of educational content for clients (e.g., blog posts, webinars).
Qualifications:
- Certified Esthetician with relevant professional qualifications and licenses.
- Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
- In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
- Experience with different skincare technologies and professional treatments.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to build rapport and trust with clients in a virtual environment.
- Strong understanding of overall wellness and its impact on skin health.
- Proficiency in using virtual meeting platforms and CRM systems.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A passion for the beauty and wellness industry and a commitment to client satisfaction.
- Additional certifications in advanced esthetics or related fields are a plus.
This is a unique opportunity for a seasoned Esthetician to leverage their expertise and passion for beauty in a flexible, remote-first role, helping clients achieve radiant skin and enhanced well-being.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Remote customer experience manager hospitality Jobs in Kenya !
6
Lead Aesthetician & Skincare Consultant - Remote Client Relations
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and passionate Lead Aesthetician to spearhead their remote client relations and virtual consultations. This is a fully remote position, allowing you to leverage your expertise from anywhere in Kenya. You will be the primary point of contact for clients seeking personalized skincare advice, treatment recommendations, and product guidance. The ideal candidate will possess a deep understanding of various skin types, conditions, and the latest advancements in aesthetic treatments and cosmeceuticals. Your responsibilities will include conducting in-depth virtual skin assessments, developing tailored skincare routines, and recommending appropriate treatments and products. You will educate clients on product usage, address their concerns, and build lasting relationships through exceptional customer service. Experience with telehealth or virtual client interaction platforms is highly valued. We are looking for an individual with outstanding communication and interpersonal skills, capable of building trust and rapport with clients remotely. A strong background in product knowledge and ingredient efficacy is essential. You will also be involved in creating educational content, such as blog posts, social media tips, and video tutorials, to engage a wider audience. The ability to stay updated on industry trends and new product launches is crucial. This role requires a self-motivated individual with excellent organizational skills, able to manage a client caseload efficiently. You will contribute to refining our client's remote service offerings and ensuring a seamless, high-quality client experience. If you are a dedicated aesthetician eager to shape the future of remote beauty consultations, we invite you to apply.
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
Location: This role is based in Kitale, Trans-Nzoia, KE and is fully remote.
Responsibilities:
- Conduct virtual skin consultations and analyses.
- Develop personalized skincare plans and treatment recommendations.
- Provide expert advice on product selection and usage.
- Educate clients on best practices for skin health and beauty.
- Build and maintain strong, long-term client relationships.
- Address client inquiries and resolve skincare concerns effectively.
- Create engaging educational content for digital platforms.
- Stay current with industry trends, treatments, and product innovations.
- Collaborate with the team to enhance remote service offerings.
- Maintain detailed client records and track progress.
- Diploma or certification in Aesthetics or Cosmetology.
- Proven experience as a licensed Aesthetician.
- Strong knowledge of skincare science, ingredients, and various skin conditions.
- Excellent communication, empathy, and client relationship-building skills.
- Experience with virtual consultation platforms and telehealth is a plus.
- Proficiency in digital marketing and content creation is advantageous.
- Self-motivated with strong organizational and time management skills.
- Ability to work independently in a remote environment.
- Passion for the beauty and wellness industry.
This advertiser has chosen not to accept applicants from your region.
7
Senior Aesthetician & Client Relations Specialist
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Aesthetician with exceptional client relations expertise to join their dynamic, fully remote team. This pivotal role involves delivering a comprehensive range of advanced skincare treatments, consultations, and personalized wellness plans to a discerning clientele. As a remote-first organization, we foster a collaborative and supportive virtual environment where innovation and client satisfaction are paramount. The ideal candidate will possess a deep understanding of dermatological principles, innovative beauty technologies, and a passion for client well-being.
Responsibilities:
Responsibilities:
- Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
- Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
- Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
- Build and maintain strong, long-term relationships with clients through exceptional communication and service.
- Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
- Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
- Contribute to the development of new service offerings and treatment protocols.
- Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
- Collaborate effectively with remote team members to achieve departmental and organizational goals.
- Utilize virtual communication tools for client consultations, follow-ups, and team meetings.
- Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
- Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
- Proven ability to build and retain a loyal client base.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in using virtual communication and consultation platforms.
- Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
- Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
- A passion for continuous learning and professional development in the beauty and wellness sector.
This advertiser has chosen not to accept applicants from your region.
8
Lead Aesthetician & Client Relations Specialist (Remote)
Posted 13 days ago
Job Viewed
Job Description
Our client, a premier online beauty and wellness platform, is looking for an experienced and visionary Lead Aesthetician & Client Relations Specialist to manage their remote client engagement and service delivery. In this critical role, you will oversee the development and execution of personalized skincare and wellness strategies, delivered entirely through virtual consultations and digital platforms. You will be responsible for training and mentoring a team of remote beauty advisors, ensuring consistent high-quality service and adherence to brand standards. Your expertise in advanced skincare techniques, product knowledge, and client psychology will be instrumental in building lasting client relationships and driving customer satisfaction. This position requires a deep understanding of various skin types, concerns, and effective treatment modalities. You will also contribute to content creation, including educational materials, webinars, and social media engagement, to establish our client as a thought leader in the beauty and wellness space. The role involves analyzing client feedback, identifying trends, and proactively suggesting service enhancements. The ideal candidate will have a proven track record in the beauty industry, exceptional communication and interpersonal skills, and the ability to thrive in a remote, fast-paced environment. A passion for wellness and a commitment to client well-being are essential. You will work collaboratively with marketing and technology teams to ensure a seamless digital client experience. This is an unparalleled opportunity to shape the future of remote beauty services and impact clients globally, all while working remotely, though the operational hub is in **Thika, Kiambu, KE**.
This advertiser has chosen not to accept applicants from your region.
9