641 Relationship Building jobs in Kenya

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Resolve customer issues and complaints effectively and efficiently.
• Provide information about services, amenities, and booking procedures.
• Maintain accurate records of customer interactions and transactions.
• Gather customer feedback and identify areas for service improvement.
• Escalate complex issues to relevant departments when necessary.
• Proactively engage with customers to ensure a positive experience.
• Assist with managing online reviews and social media engagement.
• Stay updated on industry trends and company offerings.

• Proven experience in customer service, preferably within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and customer support tools.
• Ability to multitask and manage time effectively in a remote setting.
• High level of professionalism and empathy.
• Knowledge of the hospitality sector is a strong advantage.
• Adaptable and able to work independently.

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

Job Title: Account Management Specialist

Division: Customer Care

Department: Account Services

Reports to (Position of Immediate Superior) : Account Management Officer

Primary Job Responsibility

• Accountable for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers

I.job Description

• Duties and Responsibilities done at PERIODIC or REGULAR Intervals

Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support

Provides administrative support to Sales Team, Direct Clients, Agents and Brokers

Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers

Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

• Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

Monitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.

Handles daily transactions received from various touch points and ensures requests are properly attended to.

Coordinates with various departments to resolve general; queries, concerns and complaints.

• STANDARD RESPONSIBILITY STATEMENTS

Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

Abides by the QMS policies and procedures for the effective management and control of its processes; and

Promotes and utilizes the Process Approach and Risk-based Thinking at work.

Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II.JOB SPECIFICATIONS

• SKILLS
• EDUCATIONAL REQUIREMENT

MINIMUM Educational Level And Background Required By This POSITION
College Graduate of 4, 5 year-course, preferably: Business Related Courses

• EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: One year - Less than 3 years

• SKILLS REQUIREMENT
• Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
• Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support
• Provides administrative support to Sales Team, Direct Clients, Agents and Brokers
• Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers
• Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

• Onboard new clients, ensuring a smooth and successful transition to our platform/services.
• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
• Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
• Gather client feedback and collaborate with product and engineering teams to inform product development.
• Act as a client advocate, ensuring their voice is heard within the organization.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven ability to build and maintain strong relationships with diverse clients.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand and articulate technical concepts related to our products/services.
• Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
• Proactive, organized, and able to manage multiple priorities in a remote work environment.
• A passion for helping customers succeed and a dedication to delivering exceptional service.

• Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
• Develop and execute strategic success plans tailored to each client's business objectives.
• Drive customer adoption, satisfaction, and retention through proactive engagement.
• Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
• Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
• Monitor client health scores and proactively address potential risks or churn indicators.
• Identify and pursue opportunities for account expansion and upselling.
• Collaborate with sales, product, and support teams to ensure exceptional client experiences.
• Gather client feedback to inform product development and service improvements.
• Act as a strong advocate for client needs within the organization.
• Troubleshoot and resolve client issues efficiently and effectively.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
• Proven track record of managing enterprise client relationships and driving retention/upsell.
• Strong understanding of customer success principles and best practices.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Exceptional problem-solving and analytical abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Demonstrated ability to build strong, lasting relationships with clients.
• Experience in presenting to executive-level stakeholders.

• Manage a portfolio of enterprise clients, ensuring their success and satisfaction.
• Develop and execute strategic success plans for each client.
• Conduct regular business reviews (QBRs) with clients to assess progress and identify opportunities.
• Drive product adoption and engagement among client users.
• Proactively identify and address potential client churn risks.
• Serve as the primary liaison between clients and internal teams (sales, product, support).
• Educate clients on new features, best practices, and industry trends.
• Identify opportunities for account growth and renewals.
• Gather client feedback and insights to inform product development and service improvements.
• Track and report on key customer success metrics.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven track record of building and maintaining strong client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze client data and identify trends and opportunities.
• Proficiency in CRM and Customer Success platforms.
• Experience working effectively in a remote team environment.
• Strong problem-solving and strategic thinking abilities.
• Familiarity with client needs in diverse geographical markets, including proximity to areas like Malindi, Kilifi, KE , is beneficial for this remote role.

Vacancy

Business Development & Negotiation Consultant – Smart Electronics & Automation

About the Role

We are seeking a highly skilled Business Development & Negotiation Consultant to lead the final phase of a high-impact market entry project in Kenya's smart electronics and automation industry. The consultant will drive distributor partnership agreements, facilitate high-level negotiations, and ensure the successful onboarding of partners to support long-term sales growth.

Key Responsibilities

1. Negotiation Strategy Development

• Design a negotiation strategy aligned with project financial and operational objectives.
• Define key terms, including performance metrics, exclusivity clauses, pricing structures, and compliance requirements.

2. Negotiation & Deal Finalization

• Lead discussions with shortlisted distributors and system integrators to secure favorable partnership terms.
• Provide expert guidance to ensure strategic alignment and optimal value creation.

3. Partnership Agreement Drafting

• Prepare comprehensive distributor agreements covering roles, responsibilities, pricing models, payment terms, performance benchmarks, and non-compliance penalties.

4. Stakeholder Collaboration

• Work closely with both local stakeholders and international teams to ensure successful contract execution and sales alignment.

Required Qualifications & Experience

• 3-5 years in sales, business development, or partnership management in
  smart electronics, automation systems, or related industries
  .
• Proven track record in leading high-value negotiations and securing distributor/integrator partnerships.
• Strong understanding of Smart Electronics & Automation products such as:
• Self-service kiosks (payment, ticketing, banking).
• Digital signage and queue management systems.
• Nurse call systems, access control solutions, and smart hotel or parking systems.
• Strategic mindset with the ability to align sales and partnership strategies with long-term market objectives.
• Familiarity with compliance and regulatory frameworks for importing technology products in Kenya (e.g., KEBS, KRA, ICT Authority).

Preferred Qualifications

• Bachelor's or Master's degree in Business, Marketing, Sales, or a related field.
• Experience with market entry or expansion projects for technology companies.
• Established network in Kenya's technology, automation, or electronics sectors.

Key Attributes

• Excellent negotiation, persuasion, and relationship-building skills.
• Strong commercial and technical acumen.
• Ability to thrive in high-stakes, fast-paced environments.

If you have the expertise to lead high-level negotiations and drive strategic partnerships, we'd love to hear from you

Apply by sending your CV & cover letter to

Subject Line: Business Development & Negotiation Consultant

Deadline 30th August 2025

ABOUT ZAMARA

The Zamara Group is a diversified financial services business specializing in pensions, medical services, insurance and actuarial solutions. Headquartered in Nairobi, Kenya, the Group has a presence in eight countries and a Pan-African ambition. Zamara has a rich heritage in Kenya spanning over 30 years.

Since its inception, the firm has significantly grown in terms of size, client base and range of services. The Group has been at the forefront of industry, influencing the way it works and at the cutting edge of innovation.

Zamara's higher purpose is to create a financially secure and prosperous society. The Zamara culture is based on the values of
S
implicity,
E
mpathy and
T
rust.

ABOUT THE ROLE

Zamara is seeking a seasoned, commercially driven, and community-embedded Business Development & Brand Growth Executive to lead business expansion and brand positioning in the coastal region. This is a strategic role that blends revenue generation, brand stewardship, and customer relationship leadership across both corporate and retail markets.

This role requires a dynamic leader with the experience, network, and agility to grow the entire Zamara portfolio from general and medical insurance, re-insurance and insurance brokerage and pensions to wealth, actuarial and consulting services.

The ideal candidate is already based in Mombasa, with proven regional ties and influence across business, corporate, and personal circles.

Key Responsibilities

1. Strategic Business Development

2. Lead acquisition of new clients across general insurance, medical, pensions, and broader financial solutions.

3. Activate regional commercial partnerships, affinity groups, and business networks.
4. Deliver tailored proposals and pitch presentations to both corporate and retail audiences.

5. Drive cross-selling across Zamara's business and product lines to maximize client value.

6. Brand Growth & Local Market Presence

7. Champion Zamara's brand in the coastal region with high visibility and consistency.

8. Plan and participate in local brand activations, partnerships, and community initiatives.

9. Ensure the customer experience reflects Zamara's brand promise and values in every touchpoint.

10. Relationship Management & CX

11. Nurture high-value relationships with decision-makers in businesses, corporates, county-level influencers, and community groups.

12. Build a strong book of individual and institutional clients with high trust and lifetime value.
13. Maintain close feedback loops to drive customer retention and satisfaction.

14. Leverage personal and professional networks to unlock opportunities across client levels.

15. Market Intelligence & Reporting

16. Provide structured regional insights on competition, pricing, customer preferences, and regulatory shifts.

17. Collaborate with product, marketing, and servicing teams to tailor offerings to regional realities.

18. Submit monthly performance and pipeline forecasts aligned to business objectives.

19. Internal Collaboration & Leadership

20. Work closely with leadership teams across brand and marketing, operations, and underwriting to align execution.

21. Support onboarding of team members where applicable.

22. Represent Zamara in local coastal business and public sector forums, regulatory events, and public engagements.

23. Client Servicing & Support

24. Act as the first line of contact for all client needs and issues within the coastal market.

25. Ensure service delivery is timely, coordinated, and meets client expectations.
26. Partner with internal operations and service teams to resolve escalations.
27. Conduct client check-ins, reviews, and satisfaction tracking to maintain long-term relationships.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Insurance, or a related field.
• 5–7 years of experience in business development, sales, or relationship roles in insurance and/or financial services.
• Strong background in sales and experience in brand, marketing, and stakeholder engagement is a strong advantage and customer experience.
• Demonstrated track record in delivering revenue and managing portfolios across segments.
• Deep network and familiarity with the coastal market landscape, ideally residing in Mombasa.
• Certifications such as AIIK, ACII, or equivalent will be a strong advantage.

Key Competencies

• Strategic and entrepreneurial thinker with commercial acumen.
• Strong interpersonal and stakeholder engagement skills; fluent in English and Kiswahili.
• Well-connected across corporate, business, and community segments.
• Digitally confident and fluent in using CRM tools, reporting systems, and mobile solutions.
• A proactive team player who can also work independently in the field.