1,694 Regional Support jobs in Kenya

We are looking for a Fluent English Speaking Customer Service Representative (CSR) to join our fast-paced team in the automotive industry.

This role involves handling both inbound and outbound calls while delivering exceptional service and driving sales conversions.

Key Requirements:

• Must have prior experience in a CSR role (mandatory) Automotive Experience is a PLUS.

• Excellent English speaking skills with clear and confident communication.

• Ability to work 7 hours/day, 6 days/week (42 hours/week).

• Flexible to work shift schedules and anytime between operational hours of 7:00 AM – 10:00 PM Eastern Time.

• Experience in the automotive industry is a plus (training can be provided).

• Committed to a long-term, full-time career opportunity.

What We Offer:

• Base salary + commission + performance-based incentives on every conversion.

• Career growth and long-term job security.

• Stable, supportive, and growth-oriented work environment.

• Training and continuous support to help you succeed.

• A collaborative, performance-driven work culture.

If you are hardworking, adaptable, and ready to grow with a fast-paced company, apply now and build your career with us

Kofa is seeking a motivated and detail-oriented Customer Support Associate to assist our customers with issues that could arise when using our products and services.

This role involves resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with using help desk software.

Key Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions by testing different scenarios or impersonating users on our platform.
• Update our internal database and the helpdesk system with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Operations and Sales and Marketing teams.
• Work closely with operations to reactively and proactively manage customer problems.

Qualifications and Skills:

Education:

• Bachelor's degree or diploma in a related field.

Experience:

• 2+ Experience as a Customer Support Associate or similar Customer Support role.
• Understanding of working of CRM systems.
• Familiarity with the mobility industry will be a plus.
• Experience using help desk software and remote support tools.

Skills:

• Excellent communication and problem-solving skills.
• Patience when handling tough cases with customers or others.
• Strong organizational and time-management skills.
• Basic proficiency in Microsoft Office and Google workspace Suite .

Other Requirements:

• Willingness to travel to field locations as needed.
• Flexibility to participate in on-call rotations.

What We Offer:

• Opportunity to be part of a mission-driven, high growth company shaping the future of clean energy in Africa.
• A dynamic, collaborative, and entrepreneurial work environment.
• Competitive salary and benefits package.
• Professional development opportunities and career growth potential.
• Hands-on experience in field operations within a growing industry.

Company Description
Assent offers professional regulatory and compliance services to complement the world's fastest growing compliance and data management solution provider. Companies in various industries face evolving regulatory and compliance challenges, and we assist our clients in supporting their compliance and data management requirements.

Our company was built on a shared commitment to excellence. Our pillars provide a strong foundation on which we can offer highly specialized services. We focus on timely completion of contracts, cost effectiveness and maintaining the highest standards of professionalism. Our highly engaged team of professionals is what drives our company forward each and every day.

Work Model

Fully Onsite in our Eldoret Offices. This is a 6 month term contract.

Job Description
Position Summary

The Supplier (Customer) Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client's supply chains.

Key Requirements And Responsibilities

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Act as a peer mentor to Supplier Support Agents as required;
• Keep up to date with new regulations and changes in Assent's products to become an expert in your field;
• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Qualifications
Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications:

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
• Bachelor's Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
• Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
• You are naturally curious about technology or how things work;
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;
• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
• You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Information
At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

Life at Assent

• Wellness: We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
• Financial Benefits: It's not all about the money – well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
• Life at Assent: There is purpose beyond your work. We provide our team members with volunteer days, flexible work options and opportunities to get involved in corporate giving initiatives.
• Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
• Work The Way That Works for You: Your work and life should be balanced in a way that is purposeful for you. We offer flexible working environments for our team. Choose a space that meets your unique needs.

• Handle inbound customer calls, emails, and chat inquiries regarding accounts, services, and product information.
• Provide accurate and timely information to customers, ensuring clarity and understanding.
• Resolve customer complaints and issues effectively, escalating complex cases to appropriate departments when necessary.
• Process customer requests, such as account updates, service changes, and transaction inquiries.
• Educate customers on the features and benefits of our client's offerings.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.
• Contribute to team efforts by achieving individual and team performance goals.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Build and maintain strong relationships with customers through positive and helpful interactions.
• Stay updated on new products, services, and policies.
• Participate in team meetings and training sessions, both in-person and remotely.

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to multitask and manage time effectively.
• A proactive and customer-centric approach.
• Comfortable working in both an office environment and remotely.
• Knowledge of financial products or services is advantageous.
• Team player with a positive attitude.

• Responding to customer inquiries and resolving issues via phone, email, and live chat in a timely and professional manner.
• Providing detailed information about products and services.
• Troubleshooting technical issues and guiding customers through solutions.
• Escalating complex problems to the appropriate internal teams.
• Maintaining accurate records of customer interactions and transactions.
• Gathering customer feedback and identifying opportunities for service improvement.
• Collaborating with team members to ensure consistent and high-quality customer service.
• Adhering to company policies and procedures.
• Achieving customer satisfaction targets and key performance indicators.
• Participating in training sessions to stay updated on product knowledge and support procedures.

• Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Troubleshooting and resolving customer issues related to our products/services.
• Documenting customer interactions and resolutions accurately in our CRM system.
• Escalating complex issues to appropriate departments or senior support staff when necessary.
• Providing product information and support to customers, guiding them through features and functionalities.
• Gathering customer feedback and reporting it to the product and management teams.
• Contributing to the development of knowledge base articles and support documentation.
• Identifying opportunities to improve the customer support process and customer experience.
• Assisting with customer onboarding and initial setup processes.
• Maintaining a high level of product knowledge to effectively assist customers.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work collaboratively within a team.
• Basic understanding of IT troubleshooting is a plus.

• Respond to customer inquiries and issues promptly and professionally via phone, email, and live chat.
• Diagnose and resolve customer problems, providing clear and concise solutions.
• Escalate complex issues to the appropriate internal teams when necessary, ensuring follow-up until resolution.
• Maintain accurate records of customer interactions, transactions, comments, and actions taken.
• Educate customers on product features, services, and policies.
• Gather customer feedback and report trends or recurring issues to management.
• Assist with customer onboarding processes and provide guidance on product usage.
• Develop and maintain a deep understanding of our products and services.
• Contribute to the creation and updating of support documentation and FAQs.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with team members to share best practices and improve support processes.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills in Swahili and English.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with helpdesk software and CRM systems is advantageous.
• Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a commitment to delivering high-quality service.