Guest Experience Expert (Front Desk Agent)

Nairobi, Nairobi Marriott

Posted 7 days ago

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**Additional Information** Guest Experience Expert (Front Desk Agent)
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Nairobi, Chiromo Lane, Nairobi, Kenya, Kenya,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: Diploma/Degree in Front Office Operations or related Course
Related Work Experience: Minimum of 3years of Experience in a 5-Star Hotel
Supervisory Experience: No supervisory experience.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Customer Service Representative - Portuguese

Nairobi, Nairobi The Cigna Group

Posted 20 days ago

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**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
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Customer Service Representative - Portuguese

Nairobi, Nairobi The Cigna Group

Posted 20 days ago

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Job Description

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated
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Remote Customer Service Specialist

80201 Nairobi, Nairobi KES55000 month WhatJobs

Posted 1 day ago

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full-time
Our client is seeking a highly skilled and customer-focused Remote Customer Service Specialist to manage inbound and outbound customer communications. This is a fully remote position, offering the flexibility to work from anywhere. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Responsibilities include responding to customer emails, managing live chat sessions, and handling phone calls with professionalism and efficiency. You will be expected to troubleshoot customer problems, offer solutions, and escalate complex issues when necessary, ensuring a high level of customer satisfaction. This role involves meticulously documenting customer interactions and feedback in the CRM system, identifying patterns in customer issues to contribute to service improvement initiatives. You will also be tasked with educating customers on product features and benefits and gathering customer feedback to inform product development. The ideal candidate possesses exceptional communication and interpersonal skills, with a patient and empathetic approach to customer interactions. Previous experience in a customer service role, especially in a remote capacity, is strongly preferred. Proficiency with CRM software, helpdesk ticketing systems, and standard office applications is required. You must be adaptable, self-motivated, and able to work independently while maintaining a high standard of service. A stable internet connection and a dedicated home workspace are essential for this role. Join our client's dynamic team and leverage your customer service expertise to enhance the customer experience. We offer a competitive salary, comprehensive benefits, and a supportive remote work culture. If you are passionate about helping people and thrive in a virtual environment, we encourage you to apply.
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Customer Service Representative - Portuguese Speaking

Nairobi, Nairobi The Cigna Group

Posted 11 days ago

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**What are your main responsibilities?**
+ You are responsible for the client communication for designated
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Spanish Speaking Customer Service Representative

Nairobi, Nairobi The Cigna Group

Posted 20 days ago

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International Health, a division of Cigna Healthcare, is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. With our continuing global expansion Cigna has an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Eligibility Team.
Reporting to the Eligibility Supervisor, you will be responsible for maintaining Cigna's membership database. You will process requests from internal and external customers reviewing the request and taking the appropriate action, in a timely and accurate manner.
**Responsibilities and Duties**
+ Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service in accordance with the company standards and customer expectations.
+ Maintain the membership database, by accurately recording and updating information received
+ Ensure all membership updates adhere to policy terms and conditions, as well as legal, compliance and underwriting requirements
+ Communicate directly with clients via email and telephone within the agreed service levels
+ Monitor productivity to ensure you are always achieving own and team productivity and accuracy goals
**Required:**
+ Database Entry and/or Database Management experience essential
+ Fluent Spanish is essential for the role
+ Experience within a Customer Service environment
+ Proficient in Microsoft Word, Excel and Outlook - advanced Excel would be advantageous
+ Diploma or Degree certificate required
+ Experience from an insurance background preferred
**Skills:**
+ Strong interpersonal skills with excellent written/verbal communication skills in both English and Spanish
+ Must possess excellent attention to detail, with a high level of accuracy
+ Must be able to review information and exercise judgement
+ Ability to organise, prioritise and manage workflow to meet individual and team production standards
+ Ability to work under own initiative
+ Customer focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
+ Good analytical skills
+ Ability to navigate systems and applications with ease
+ Regulatory awareness
+ Ability to work within a large team
+ Adaptable to change with a flexible approach to supporting team task
**OUR OFFER**
+ A challenging job in an international and growing enterprise.
+ A dynamic, and entrepreneurial company culture that values and stimulates initiative.
+ Attractive salary conditions with extra-legal benefits.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
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Administrative Assistant

Nairobi, Nairobi Famine Early Warning Systems Network (FEWS NET)

Posted 4 days ago

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fixed term, full time
Introduction
FEWS NET is an integrated set of activities funded by the United States Government (USG) and is intended to provide timely, accurate, evidence-based, and transparent food security early warning information and analysis. The eighth phase of FEWS NET includes the Decision Support (DS) project which is charged with providing integrated monitoring and analyses of current and forecast acute food insecurity in countries worldwide. Based on an in-depth understanding of local livelihoods, FEWS NET DS Team monitors information and data on factors that affect food security, such as conflict, weather conditions and climate, crops, pasture, markets and trade, and nutrition. The work of the FEWS NET DS Team relies on close collaboration with international, regional, and national partners on food security data and information gathering and analysis. Major activities include joint monitoring and assessments, data sharing and exchanges, collaborative analysis and reporting, and technical capacity strengthening. br>Position Description and Location
The Administrative Assistant (AA) is responsible for assisting the Regional Operations Manager (ROM) in daily administrative work. The AA will be based in Nairobi, Kenya.
Responsibilities
The main responsibilities of the AA include, but are not limited to:


Provide administrative support to the project and assist ROM with record-keeping and bookkeeping. Develop and maintain required administrative office systems
nsure office consumables are available and supplies are properly stocked
Liaise with the local vendors to ensure services provided are satisfactory
Prepare all necessary administrative forms for project-related items
Oversee the purchase of office supplies and related items
Maintain inventory tracker and oversees the maintenance of office equipment
Oversee the vehicle logbook and ensure that the vehicle is properly maintained
Maintain trackers and ensure the leave records are maintained in personal files
Supervise the maintenance of the project’s filing system < r>
Qualifications


P oficiency in written and spoken English required; local language skills desirable
A Bachelor’s degree in Accounting, Finance, or related field is required. Significant, directly related professional experience can substitute for education experience < r> A minimum of 3 years of relevant experience in an equivalent position
Prior international donor project experience is preferred
Familiar with the MS world, outlook, PowerPoint, and MS Excel software
Possess excellent organizational and multi-tasking skills


How to apply
Application Instructions
Please submit your application as soon as possible, as candidates will be contacted on a rolling basis until the position is filled. The application will close on September 5, 2025. No telephone inquiries, please. Finalists will be contacted. To apply, please submit a CV and application through this link:
(
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Remote Administrative Assistant

80200 Nairobi, Nairobi KES55000 Annually WhatJobs

Posted 1 day ago

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part-time
Our client is seeking a highly organized and proactive Remote Administrative Assistant to support their operations. This is a fully remote, part-time position, offering flexibility and the opportunity to contribute to a dynamic team from anywhere. You will be responsible for providing comprehensive administrative support, managing schedules, coordinating communication, and handling various office tasks to ensure smooth workflow. The ideal candidate possesses excellent organizational skills, strong written and verbal communication abilities, and proficiency with office software and virtual collaboration tools. You must be detail-oriented, reliable, and capable of managing multiple priorities independently in a remote setting. Key responsibilities include scheduling meetings, managing calendars, preparing documents, handling correspondence, and maintaining digital filing systems. You may also be involved in basic bookkeeping, travel arrangements, and event coordination. This role requires a self-starter who can anticipate needs and proactively address challenges. We are looking for someone who is adaptable, resourceful, and committed to providing high-quality administrative support. If you are a motivated individual with a strong work ethic and a passion for organization, seeking a flexible remote role, we encourage you to apply.

Responsibilities:
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Qualifications:
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Executive Administrative Assistant - Remote

80202 Nairobi, Nairobi KES60000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is looking for a meticulous and proactive Executive Administrative Assistant to provide comprehensive remote support to our senior leadership team. This role requires exceptional organizational skills, discretion, and the ability to manage diverse administrative tasks efficiently from a remote setting. You will be responsible for managing complex calendars, coordinating virtual meetings across multiple time zones, preparing reports and presentations, and handling confidential correspondence. Key duties include travel arrangements (virtual or otherwise), expense management, and acting as a primary point of contact for internal and external stakeholders. The ideal candidate will possess a strong command of office productivity software suites and virtual collaboration tools. A keen eye for detail, excellent written and verbal communication skills, and a proactive approach to problem-solving are essential. Qualifications include a Bachelor's degree in Business Administration, Communications, or a related field, along with a minimum of 4 years of experience in an executive support role. Demonstrated experience supporting remote teams and managing virtual operations is highly desirable. You must be adept at prioritizing tasks, anticipating needs, and maintaining a high level of professionalism. This is a unique opportunity to contribute to a leading organization while enjoying the flexibility and autonomy of a fully remote position. If you are a self-starter with a passion for seamless administrative operations and thrive in a virtual environment, we encourage you to apply.
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Senior Executive Administrative Assistant - Remote

80200 Nairobi, Nairobi KES650000 Annually WhatJobs

Posted 1 day ago

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full-time
Our client, a dynamic international consulting firm, is seeking a highly organized and proactive Senior Executive Administrative Assistant to provide comprehensive remote support to its senior leadership team. This fully remote position requires exceptional multitasking abilities, discretion, and a commitment to efficiency. You will be instrumental in managing complex schedules, coordinating meetings and travel, handling sensitive communications, and supporting various administrative projects. The ideal candidate will have a proven track record of providing high-level administrative support to executives, demonstrating proficiency in digital collaboration tools and remote work best practices. Key responsibilities include managing calendars, booking domestic and international travel arrangements, preparing correspondence and reports, organizing virtual meetings, and maintaining organized digital filing systems. You will also anticipate the needs of executives and proactively address them, ensuring smooth day-to-day operations. The successful candidate will have a minimum of 5-7 years of experience as an executive assistant or in a similar administrative role, preferably supporting C-suite executives. Excellent written and verbal communication skills, strong attention to detail, and proficiency in productivity software (e.g., Microsoft Office Suite, Google Workspace) are essential. A Bachelor's degree in Business Administration or a related field is an advantage. This is an excellent opportunity to contribute to the success of a growing firm while enjoying the flexibility of a remote work environment. Your organizational prowess will be key to enabling our clients' executives to focus on strategic priorities.
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