380 Product Knowledge jobs in Kenya
Retail Sales Associate
50100 Kakamega, Western
KES35000 Monthly
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Job Description
Our client is looking for an enthusiastic and customer-focused Retail Sales Associate to join their renowned retail brand as a fully remote team member. This role is perfect for individuals passionate about fashion, products, and providing exceptional customer experiences through digital channels. You will engage with customers online, assist them with product selections, process orders, and ensure a smooth and satisfying shopping journey. This position requires excellent communication skills, a friendly demeanor, and the ability to work independently and efficiently in a remote setting.
Responsibilities:
Responsibilities:
- Engage with customers through various online platforms (e.g., chat, email, social media) to answer inquiries and provide product information.
- Assist customers in finding the right products to meet their needs and preferences.
- Process customer orders accurately and efficiently, ensuring all details are correct.
- Provide post-purchase support, including handling returns, exchanges, and resolving customer issues.
- Maintain a deep understanding of the company's product catalog and promotions.
- Achieve and exceed individual sales targets and customer satisfaction goals.
- Contribute to team efforts by sharing customer feedback and insights to improve products and services.
- Stay updated on company policies, procedures, and product knowledge.
- Maintain a professional and friendly tone in all customer interactions.
- Collaborate with internal teams to ensure seamless order fulfillment and delivery.
- Previous experience in customer service or retail sales is highly desirable.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a genuine passion for helping customers.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency in using computers and online communication tools.
- A positive attitude and a proactive approach to problem-solving.
- Ability to multitask and handle a high volume of customer interactions.
- High school diploma or equivalent.
- Flexibility to work various shifts as required, though the role is fully remote.
- An interest in the retail industry and our client's product offerings.
This advertiser has chosen not to accept applicants from your region.
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Retail Sales Associate
80200 Shella
KES60000 Annually
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Posted 6 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Retail Sales Associate to join their team in **Malindi, Kilifi**. This hybrid role offers a blend of in-store customer engagement and remote administrative tasks, providing flexibility for the right candidate. You will be the face of our brand, responsible for providing exceptional customer service, driving sales, and maintaining the store's presentation standards. Your primary duties will involve assisting customers with product selection, answering inquiries, processing transactions accurately, and ensuring a positive shopping experience. You will also be involved in visual merchandising, inventory management, and maintaining stock levels. The remote aspect of the role may involve tasks such as online order processing, customer follow-ups via email or phone, updating product listings, or assisting with online marketing initiatives. A key part of this role is developing strong product knowledge to effectively advise customers. You'll need to be approachable, energetic, and possess excellent communication skills. We are looking for individuals who are passionate about retail and dedicated to achieving sales targets. A flexible schedule, including weekends and potentially some evenings, is required to meet customer demand. While direct customer interaction will primarily occur in-store, the ability to manage tasks remotely and communicate effectively with management and other team members via digital platforms is essential. This position is an excellent opportunity to grow within the retail sector, learn valuable sales and customer service skills, and contribute to a thriving business environment. We value team players who are eager to learn, adaptable to changing priorities, and committed to delivering outstanding service.
Responsibilities:
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Provide product information and recommendations based on customer needs.
- Process sales transactions accurately using the POS system.
- Maintain a clean, organized, and visually appealing sales floor.
- Assist with inventory management, including receiving and stocking merchandise.
- Achieve individual and team sales targets.
- Handle customer inquiries and resolve complaints effectively.
- Perform opening and closing procedures for the store.
- Undertake remote administrative tasks as assigned, such as online order fulfillment or customer communication.
- Participate in team meetings and training sessions.
- Previous experience in retail sales or customer service is preferred.
- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- Ability to work independently and as part of a team.
- Basic computer literacy and familiarity with POS systems.
- Flexibility to work a hybrid schedule, including weekends.
- Passion for fashion/products and a keen eye for detail.
- Ability to multitask and thrive in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
1
Retail Sales Associate
00100 Abothuguchi West
KES50000 Monthly
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Posted 6 days ago
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Job Description
Our client is seeking a dynamic and customer-focused Retail Sales Associate to join their vibrant team in Nairobi, Nairobi, KE . This role offers a hybrid work arrangement, combining in-store responsibilities with potential remote administrative tasks. You will be responsible for delivering an exceptional shopping experience to customers, driving sales, and maintaining the store's presentation and operations. Your duties will include engaging with customers to understand their needs, recommending products, processing sales transactions accurately, and handling customer inquiries and concerns professionally. You will also assist with visual merchandising, replenishing stock, and ensuring the store is clean, organized, and inviting. The ideal candidate will possess excellent communication and interpersonal skills, a positive attitude, and a passion for retail. Experience in sales or customer service is highly desirable, but a strong willingness to learn and excel is paramount. You should be adept at working both independently and as part of a team. This hybrid role requires flexibility and the ability to adapt to varying work environments. While most of your time will be spent engaging with customers on the shop floor, there may be opportunities to contribute to remote projects related to sales analysis or inventory management. A strong understanding of product knowledge and the ability to effectively communicate product features and benefits are key. You will be a brand ambassador, representing our client with professionalism and enthusiasm. If you are a motivated individual with a knack for sales and enjoy interacting with people, this is an excellent opportunity to grow your career in retail.
Responsibilities:
Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend suitable products and solutions.
- Process sales transactions accurately and efficiently using the POS system.
- Maintain a high level of product knowledge and effectively communicate features and benefits.
- Assist with visual merchandising to create an attractive store environment.
- Replenish stock and ensure shelves are organized and well-maintained.
- Handle customer inquiries, feedback, and complaints with empathy and efficiency.
- Contribute to achieving individual and store sales targets.
- Maintain store cleanliness and organization standards.
- Collaborate effectively with team members and management.
- Potentially assist with remote administrative tasks related to sales or inventory.
- High school diploma or equivalent.
- Proven experience in retail sales, customer service, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong customer focus and a passion for providing exceptional service.
- Ability to work effectively in a team environment and independently.
- Basic understanding of sales principles and techniques.
- Flexibility to work varying shifts, including weekends and holidays, as required.
- Proficiency in using POS systems and basic computer skills.
This advertiser has chosen not to accept applicants from your region.
2
Retail Sales Associate
60100 Embu, Eastern
KES30000 Annually
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Posted 11 days ago
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Job Description
Our client is a vibrant and customer-focused retail establishment looking for an enthusiastic and dedicated Retail Sales Associate to join their team. This role is perfect for someone passionate about customer service and sales, eager to contribute to a positive shopping experience. You will be responsible for assisting customers, managing sales transactions, maintaining store appearance, and contributing to team goals. While this position is not remote, it offers a dynamic work environment and opportunities for growth within the retail sector. We are seeking individuals with excellent interpersonal skills, a proactive attitude, and a genuine desire to help customers find the products they need.
Responsibilities:
Responsibilities:
- Greet customers warmly and provide exceptional customer service.
- Assist customers in locating products, answering questions, and offering product recommendations.
- Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain a high level of product knowledge to effectively inform and advise customers.
- Ensure the store is clean, organized, and well-maintained, including merchandising and visual displays.
- Manage inventory, including receiving stock, stocking shelves, and conducting inventory counts.
- Handle customer inquiries and resolve complaints promptly and professionally.
- Contribute to achieving individual and team sales targets.
- Adhere to all company policies and procedures, including those related to loss prevention and safety.
- Build rapport with customers to encourage repeat business and loyalty.
- Stay informed about current promotions and new product arrivals.
- Assist with opening and closing procedures as required.
- Participate in team meetings and training sessions to enhance skills and product knowledge.
- High school diploma or equivalent.
- Previous experience in retail sales or customer service is an asset, but not strictly required for entry-level candidates.
- Excellent communication and interpersonal skills.
- Friendly, approachable, and positive attitude.
- Strong customer service orientation with a genuine desire to assist others.
- Ability to work independently and as part of a team.
- Basic mathematical skills for handling transactions.
- Ability to stand for extended periods and perform light physical tasks.
- Reliability and punctuality are essential.
- Flexibility to work various shifts, including weekends and holidays, as needed for a part-time role.
- A passion for the retail industry and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
3
Retail Sales Associate
01000 Makongeni
KES35000 Monthly
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Posted 14 days ago
Job Viewed
Job Description
Our client is looking for enthusiastic and customer-focused Retail Sales Associates to join their dynamic team in Thika, Kiambu, KE . As a Sales Associate, you will be the face of our brand, providing exceptional service to customers and driving sales. Your primary responsibility will be to engage with shoppers, understand their needs, and recommend products that best suit them. You will also be involved in maintaining store presentation, managing inventory, and ensuring a positive shopping experience.
Key Responsibilities:
We are seeking individuals who have a passion for customer service and a natural ability to connect with people. Previous experience in retail sales is an advantage, but not essential, as comprehensive training will be provided. You should be energetic, proactive, and possess excellent communication skills. The ability to work flexible hours, including weekends and holidays, is required. A positive attitude, a willingness to learn, and a strong work ethic are paramount for success in this role. You must be able to stand for extended periods and lift moderate weight as needed.
Qualifications:
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Provide detailed product information and demonstrations to potential buyers.
- Actively listen to customer needs and offer personalized recommendations.
- Drive sales by effectively upselling and cross-selling products.
- Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
- Maintain a clean, organized, and visually appealing sales floor.
- Assist with inventory management, including receiving, stocking, and conducting regular counts.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency.
- Achieve individual and store sales targets.
- Stay up-to-date on product knowledge, promotions, and store policies.
- Contribute to a positive and collaborative team environment.
- Open and close the store as per schedule, ensuring all security procedures are followed.
We are seeking individuals who have a passion for customer service and a natural ability to connect with people. Previous experience in retail sales is an advantage, but not essential, as comprehensive training will be provided. You should be energetic, proactive, and possess excellent communication skills. The ability to work flexible hours, including weekends and holidays, is required. A positive attitude, a willingness to learn, and a strong work ethic are paramount for success in this role. You must be able to stand for extended periods and lift moderate weight as needed.
Qualifications:
- High school diploma or equivalent qualification.
- Proven customer service or sales experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to build rapport with customers and understand their needs.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced retail environment.
- Flexibility to work varied shifts, including evenings, weekends, and public holidays.
- Basic mathematical skills for cash handling and transaction processing.
- A positive and enthusiastic attitude.
- Must be able to work in Thika, Kiambu, KE .
This advertiser has chosen not to accept applicants from your region.
4
Retail Sales Associate
20400 Mwembe
KES25000 Monthly
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a leading fashion retailer, is seeking a dynamic and customer-focused Retail Sales Associate to join their vibrant team in **Naivasha, Nakuru, KE**. This position offers a hybrid work arrangement, combining in-store responsibilities with remote administrative tasks. The ideal candidate will possess a passion for fashion, excellent communication skills, and a commitment to delivering exceptional customer service. You will be instrumental in driving sales, maintaining store presentation, and contributing to a positive shopping experience. Key Responsibilities:
- Engage with customers to understand their needs and provide personalized product recommendations.
- Assist customers with fitting room services, product inquiries, and style advice.
- Process sales transactions accurately and efficiently using the point-of-sale system.
- Maintain visual merchandising standards to ensure the store is attractive and well-organized.
- Replenish inventory on the sales floor and assist with stock management.
- Handle customer complaints and returns with professionalism and a focus on resolution.
- Participate in regular product knowledge training to stay updated on current trends and offerings.
- Contribute to team goals and maintain a positive work environment.
- Conduct remote administrative tasks such as online order processing, inventory checks, and customer follow-ups via email or phone.
- Ensure the store adheres to all company policies and procedures, including health and safety guidelines.
- Previous experience in retail sales or customer service is preferred.
- A keen interest in fashion and an eye for style.
- Excellent interpersonal and communication skills.
- Ability to work effectively in a team and independently.
- Basic computer proficiency for remote administrative tasks.
- Flexibility to work a hybrid schedule, including weekends and some evenings.
- A positive attitude and a strong work ethic.
- Ability to stand for extended periods and lift moderate weight.
This advertiser has chosen not to accept applicants from your region.
5
Retail Sales Associate
30200 Tuwan
KES35000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking an energetic and customer-focused Retail Sales Associate to join their team. This position will involve a hybrid work model, combining in-store responsibilities with remote administrative tasks. The ideal candidate is passionate about providing exceptional customer service, possesses strong sales skills, and is adept at managing both in-person and digital interactions. You will be responsible for assisting customers, processing sales, managing inventory, and contributing to a positive store environment. A significant part of your role will also involve remote engagement, such as online customer support, social media management for the store, and administrative duties managed from home.
Key Responsibilities:
Qualifications and Skills:
Key Responsibilities:
- Greet and assist customers in a friendly and professional manner.
- Understand customer needs and recommend appropriate products and services.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Maintain an organized and visually appealing sales floor.
- Assist with inventory management, including receiving stock, stocking shelves, and conducting counts.
- Handle customer inquiries and resolve complaints efficiently and courteously.
- Participate in product training sessions to enhance product knowledge.
- Contribute to achieving store sales targets and objectives.
- Engage with customers through online channels, responding to inquiries and managing social media platforms.
- Perform remote administrative tasks, such as updating inventory databases, processing online orders, and responding to emails.
- Collaborate with the team to ensure a seamless customer experience across all touchpoints.
- Maintain store cleanliness and tidiness.
- Assist with visual merchandising to enhance product presentation.
- Promote loyalty programs and special offers to customers.
- Contribute to a positive and team-oriented work environment.
Qualifications and Skills:
- Previous experience in retail sales or customer service is highly desirable.
- Excellent communication and interpersonal skills.
- Strong sales and persuasion abilities.
- Basic computer proficiency, including experience with POS systems and MS Office Suite.
- Ability to work effectively in a hybrid environment, balancing in-store and remote duties.
- Customer-centric approach with a commitment to service excellence.
- Ability to work flexible hours, including weekends and holidays as needed.
- A proactive and enthusiastic attitude.
- Team player with a willingness to assist colleagues.
- High school diploma or equivalent.
This advertiser has chosen not to accept applicants from your region.
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6
Retail Sales Associate
00901 Ngong
KES40000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a renowned retailer known for its exceptional customer service and quality products, is looking for enthusiastic and customer-focused Retail Sales Associates to join their dynamic team. This role involves a hybrid work arrangement, offering a blend of in-store customer engagement and remote administrative tasks. As a Sales Associate, you will be the face of our brand, providing a welcoming and informative experience to every customer. Your primary responsibilities in-store will include assisting customers with product selection, answering inquiries, processing transactions accurately and efficiently, and maintaining an organized and appealing sales floor. You will be tasked with achieving individual and team sales targets through excellent product knowledge and persuasive selling techniques. In your remote capacity, you will support sales operations by managing customer follow-ups, updating customer databases, preparing sales reports, and assisting with online order fulfillment and customer service inquiries. The ideal candidate possesses strong interpersonal and communication skills, with a genuine passion for helping customers. Previous retail or customer service experience is advantageous. You should be comfortable working in a fast-paced environment, possess excellent problem-solving abilities, and have a keen eye for detail. Proficiency in using point-of-sale (POS) systems and basic computer skills for remote tasks is necessary. Adaptability and a willingness to learn are key, as you will be trained on various product lines and sales strategies. This role offers a fantastic opportunity to develop your sales and customer service skills within a supportive and growing retail environment, contributing to both in-store success and remote operational efficiency. If you are a motivated individual with a flair for sales and customer engagement, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Senior Retail Sales Associate
01001 Makongeni
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prominent retailer, is seeking an experienced and highly motivated Senior Retail Sales Associate to join their dynamic team in Thika, Kiambu, KE . This role offers a unique opportunity to blend in-store customer engagement with remote administrative tasks, providing flexibility and a modern work environment. The ideal candidate will be a customer service champion, adept at driving sales, maintaining store presentation standards, and contributing to team success. You will be responsible for assisting customers, providing product information, processing transactions accurately, and resolving customer inquiries efficiently. A significant part of your role will involve managing inventory, organizing stockrooms, and participating in visual merchandising efforts to create an appealing shopping experience. In addition to in-store duties, you will handle administrative tasks remotely, such as processing online orders, managing customer databases, and contributing to sales reports. This hybrid position requires excellent communication and interpersonal skills, a proactive approach to problem-solving, and a strong understanding of retail sales principles. You should be comfortable with technology and able to manage digital tools for reporting and customer communication. A proven track record in retail sales, excellent product knowledge in a relevant sector (e.g., electronics, apparel, home goods), and the ability to work independently and as part of a team are essential. We are looking for an individual who is passionate about delivering exceptional customer experiences and driving retail success. The ability to multitask and thrive in a fast-paced environment is crucial. Training will be provided on specific product lines and operational procedures. This is a fantastic opportunity for a career-driven individual to grow within a supportive and forward-thinking organization.
This advertiser has chosen not to accept applicants from your region.
8
Lead Retail Sales Associate
20100 Mwembe
KES1800 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and driven Lead Retail Sales Associate to manage and inspire a team in a bustling retail environment. This role is entirely remote, allowing you to leverage your leadership skills from the comfort of your home office while overseeing operations and customer engagement strategies. You will be instrumental in driving sales, ensuring exceptional customer service, and contributing to the overall success of the retail outlets under your purview. Your responsibilities will include developing sales strategies, training and mentoring new associates, managing inventory effectively, and analyzing sales data to identify opportunities for growth.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and motivate a team of retail sales associates to achieve sales targets.
- Develop and implement innovative sales strategies to maximize revenue.
- Provide exceptional customer service, resolving inquiries and complaints efficiently.
- Oversee inventory management, ensuring stock levels are maintained and accurately recorded.
- Train and onboard new sales associates, providing ongoing coaching and performance feedback.
- Analyze sales data and market trends to identify opportunities and challenges.
- Ensure adherence to company policies and procedures, including visual merchandising standards.
- Foster a positive and productive work environment for the retail team.
- Collaborate with the marketing department on promotional activities and campaigns.
- Monitor and report on key performance indicators (KPIs) related to sales and customer satisfaction.
Qualifications:
- Proven experience in retail sales, with at least 3 years in a supervisory or leadership role.
- Strong understanding of sales principles and customer relationship management.
- Excellent communication, interpersonal, and leadership skills.
- Ability to motivate and guide a team effectively.
- Proficiency in using retail management software and POS systems.
- Demonstrated ability to analyze sales data and make informed decisions.
- A proactive approach to problem-solving and a customer-centric mindset.
- Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.
- Ability to manage multiple tasks and priorities in a fast-paced setting.
This advertiser has chosen not to accept applicants from your region.
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