97 Passenger Service jobs in Kenya
Customer Service Agent
80200 Casuarina
Zeplin Investments Ltd
Posted 7 days ago
Job Viewed
Job Description
About Us Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence. Position Overview We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.
Key Responsibilities
Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
Maintain accurate records of customer interactions, service issues, and resolutions.
Escalate unresolved matters to the relevant departments for timely resolution.
Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
Collect and analyze customer feedback to support continuous service improvement.
Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.
RequirementsA minimum of a Diploma or Bachelor's degree in Business Administration, Communication, Public Relations, Information Technology or a related field.
Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
Proficiency in using CRM platforms and support ticketing systems.
Excellent communication, interpersonal, and conflict-resolution skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
High level of attention to detail, with strong organizational and documentation skills.
BenefitsLunch is provided.
Opportunities for career growth and professional development.
A supportive and collaborative work environment.
This advertiser has chosen not to accept applicants from your region.
0
Remote Bilingual Customer Service Agent
40100 Kisumu
KES50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is actively recruiting for a skilled Remote Bilingual Customer Service Agent to enhance our global customer support operations. This position is fully remote, offering flexibility and the opportunity to work from your preferred location. As a Bilingual Customer Service Agent, you will engage with customers in both English and (Second Language - e.g., Swahili, French) to address inquiries, provide product information, and resolve issues efficiently. Your duties will include managing inbound calls, emails, and chat messages, accurately logging all customer interactions in our system, and ensuring timely follow-ups. The ideal candidate will have exceptional interpersonal and communication skills, with fluency in both English and the specified second language. A proven ability to remain calm and professional under pressure, coupled with strong problem-solving capabilities, is essential. Previous experience in a customer-facing role, preferably in a call center or support environment, is highly desirable. You should be proficient with standard office software and comfortable learning new proprietary systems. This role demands a high degree of self-motivation, reliability, and the ability to meet performance targets in a remote setting. If you are passionate about delivering outstanding customer experiences and possess strong language skills, we encourage you to apply. We value individuals who are adaptable, team-oriented, and committed to providing top-tier support from their home, even if they are based near Kisumu, Kenya .
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Lead
00102 Gathiruini
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
60200 Meru , Eastern
KES360000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused individuals to join their team as Customer Service Representatives at their Meru office. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries efficiently. You will handle a variety of customer interactions through phone, email, and potentially in-person channels, ensuring a positive experience.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and provide information about products and services in a timely and accurate manner.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems as needed.
- Process orders, requests, and account updates accurately.
- Maintain customer records and update account information in the CRM system.
- Identify customer needs and provide solutions that meet their expectations.
- Build rapport and foster positive relationships with customers.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share knowledge and best practices.
- Meet individual and team performance goals related to customer satisfaction and response times.
- Handle customer feedback and provide insights to management for service improvement.
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a related client-facing role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to remain calm and professional under pressure.
- Patience and empathy when dealing with customer issues.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team in an office environment.
- A genuine desire to help customers and provide exceptional service.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Passenger service Jobs in Kenya !
6
Customer Service Representative
20117 Mwembe
KES40000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Customer Service Representative to join their team in **Nakuru, Nakuru, KE**. This role involves interacting with customers, providing information, resolving queries, and ensuring a positive customer experience across various communication channels, including phone, email, and chat. You will be responsible for handling customer inquiries, troubleshooting issues, and processing orders or requests accurately and promptly. Maintaining detailed records of customer interactions and transactions is crucial. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and professional demeanor. Strong problem-solving abilities and the capacity to remain calm and composed under pressure are essential. Proficiency in using customer relationship management (CRM) software and other relevant tools is expected. You should have a good understanding of the company's products and services to effectively assist customers. This position offers a hybrid work model, providing a balance between in-office collaboration and remote flexibility. A secondary school leaving certificate is a minimum requirement, with additional training or certification in customer service being an advantage. Previous experience in a customer service role is highly preferred. Our client values customer satisfaction and is committed to providing exceptional support. Join us and be a key part of a team dedicated to exceeding customer expectations.
This advertiser has chosen not to accept applicants from your region.
7