154 Parts Advisor jobs in Kenya

Technical Advisor

Nairobi, Nairobi KES900000 - KES1200000 Y Urysia Limited - Official

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Company Description

Urysia Limited is the authorised dealer of Peugeot Vehicles in Kenya, specialising in the sale of new vehicles supported by expert service and support. Our full-service facility provides certified maintenance, repairs, genuine Peugeot brand parts and accessories, as well as a professional Bodyshop for accident repairs and refinishing. Urysia Limited is driven by style, professionalism, dynamism, and innovation, making us the official destination for all things Peugeot.

Role Description

This is a full-time on-site role for a Technical Advisor located in Nairobi County, Kenya. The Technical Advisor will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer service. Day-to-day tasks include diagnosing vehicle problems, advising customers on solutions, performing scheduled maintenance, and ensuring that all work meets the highest standards of quality and safety.

Qualifications

  • Strong Analytical Skills for diagnosing and resolving issues
  • Excellent Communication and Customer Service skills
  • Support and Train Technicians
  • Liaise with OEMs
  • Proficiency in Technical Support and Troubleshooting
  • A solid understanding of modern vehicle systems
  • Ability to work effectively as part of a team
  • Holistic and diverse knowledge of European premium vehicles and their maintenance is a plus
  • Relevant technical certification or diploma in automotive technology

To apply submit your CVs to Email: by 31st August 2025

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Regional Technical Advisor

Nairobi, Nairobi KES1500000 - KES4500000 Y Jhpiego

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Overview
Jhpiego is an international non-profit health organization affiliated with the Johns Hopkins University. Jhpiego is seeking a Child Health Regional Technical Advisor to provide technical expertise and leadership in the design, implementation and oversight of child health activities as part of comprehensive maternal, newborn and child health and nutrition (MNCH-N) programs in several countries. The child health regional technical advisor will be based in a country in Africa with Jhpiego presence and will work closely with Jhpiego staff (global, regional, country) and country counterparts in several countries to strengthen child health care services, including in countries participating in two global mechanisms funded by the U.S. government and led by Jhpiego (MOMENTUM Country and Global Leadership program and the Reaching Impact Saturation and Epidemic Control (RISE) program). Child health activities will focus on strengthening prevention, timely diagnosis and management of leading causes of early childhood mortality, including pneumonia, diarrhea, malaria and malnutrition and screening and management of children with severe and moderate acute malnutrition (SAM/MAM).

The incumbent should have experience working with Governments and key stakeholders to implement child health programs in at least two to three countries in Africa and should have direct experience and expertise in provision of pediatric health care services in a low and middle-income setting, preferably at primary and referral level.

Location:
This regional position will be based in a country in Africa with established Jhpiego presence and child health programming

(eg, Nigeria, Sierra Leone, Kenya, Madagascar, Zambia, Rwanda)

Responsibilities
Technical Leadership in Child Health

  • Lead the design, implementation and oversight of high impact child health interventions across system levels with a focus on strengthening child health services for leading causes of child mortality and morbidity (including pneumonia, diarrheal disease, malaria, malnutrition, HIV).
  • Lead the application of global best practices in child health programming, ensuring alignment with WHO and country guidelines.
  • Oversee the implementation of Integrated Management of Childhood Illness (IMCI) strategies and protocols and Integrated Community Case Management (ICCM) strategies and protocols
  • Provide strategic direction for implementation of Infant Young Child Feeding (IYCF) best practices as part of integrated child health and nutrition programs, including prevention, screening and management of children with severe acute malnutrition (SAM) and moderate acute malnutrition (MAM)
  • Oversee the implementation of Emergency Triage, Assessment and Treatment (ETAT) best practices for acutely ill children
  • Support country teams to identify and address bottlenecks in the availability of essential child health and nutrition commodities

Capacity-strengthening and Quality Improvement

  • Oversee the development and/or revision and use of evidence-based training/mentoring approaches and materials for pediatric health care providers, with a focus on skills for provision of lifesaving clinical care for leading causes of under-five child mortality
  • Collaborate with MEL and Quality Improvement teams at global, regional and country levels to improve and monitor quality of child health services, using routine health information data as feasible

Collaboration and Stakeholder Engagement

  • Represent Jhpiego in strategic engagement with U.S. Government (USG) and other non-USG partners to develop and align strategies and technical resources for delivery of quality child health care services (global, regional and country levels)
  • Foster strong relationships with USG and non-USG partners working in child health (global, regional and country levels)

Knowledge Sharing, Learning and Reporting

  • Regularly synthesize and share key evidence, publications, and global and regional child health resources
  • Oversee preparation of technical reports, case studies, learning briefs and presentations of project child health activities and results
  • Lead and contribute to cross-country learning initiatives to capture and disseminate best practices and innovations in child health and nutrition programming.

Required Qualifications

  • Advanced clinical degree (e.g., Medical Doctor, Registered Nurse, or equivalent) with specialization in pediatric clinical care
  • 9 - 10 years of progressively responsible experience in child health programs, with at least

  • 5 years of experience providing pediatric clinical care (preferably at primary and referral levels)

  • At least five years of experience supporting child health programs in low- and middle-income settings, including at least 2 countries in Africa

  • Up to date knowledge of and familiarity with global child health evidence, guidelines and resources

  • Familiarity with and experience implementing IMCI strategies and using IMCI tools
  • Flexibility to adapt to changing work environments and conditions
  • Excellent verbal and written communication skills
  • Strong interpersonal and supervision skills, including the demonstrated ability to lead, mentor and coach technical staff
  • Ability to work independently and with team members and partners at all levels
  • Strong analytical and conceptual skills and the ability to think and plan strategically
  • Fluency in written and spoken English
  • Ability to travel up to 40% to support country programs
  • Residence in a country with established Jhpiego presence and child health programming (Nigeria, Siera Leone, Kenya, Madagascar, Zambia, Rwanda)

Preferred Qualifications

  • Training in child nutrition, including Infant and Young Child Feeding (IYCF) and care of children with acute malnutrition at community, primary and hospital level
  • Up to date knowledge and experience treating children with HIV
  • Strong proficiency or fluency in a second language (preferably French)

Total compensation will be based on the country of hire and Jhpiego's local compensation plan.
Jhpiego offers competitive salaries and a comprehensive employee benefits package.

Please apply at

Applicants must submit a single document for upload to include: cover letter, resume, and references.
For further information about Jhpiego, visit our website at

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.
Jhpiego is an Affirmative Action/Equal Opportunity Employer
Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

EEO is the Law

RECRUITMENT SCAMS & FRAUD WARNING
Jhpiego has become aware of scams involving false job offers. Please be advised:

  • Recruiters will never ask for a fee during any stage of the recruitment process.
  • All active jobs are advertised directly on our careers page.
  • Official Jhpiego emails will always arrive from a email address.

P lease report any suspicious communications to

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Child Protection Technical Advisor - 2025241

Nairobi, Nairobi KES1500000 - KES3000000 Y World Relief

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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

As a member of a cross-sectoral programming advisory team, this role's primary function is to grow World Relief's Child Protection portfolio and deliver technical assistance in alignment with International Programs strategy. The position will drive the technical excellence of World Relief's child focused programming and larger Protection sector work. Primary responsibilities include: business development, program technical assistance, strategy, learning and impact, and external engagement.

ROLE & RESPONSIBILITIES:

  • Business Development (40%)
  • Grow WR's Protection, with a focus on Child Protection, and Early Childhood Development portfolio and funding through leads development, pre-positioning, and the development of high-quality concept notes and proposals.
  • Collaborate with the Business Development team to create guidance and equip country offices in relevant partner mapping and relationship development.
  • Support prepositioning through development of capacity statements and capture trips.
  • Co-design approaches with country teams through the facilitation of design workshops and development of appropriate theory of change, logframes and indicators.
  • Review proposals to ensure compliance with donor requirements for technical sections, especially as related to protection mainstreaming.
  • Contribute support in writing of pertinent technical sections as needed.

  • Program Quality and Technical Assistance (30%)

  • Act as global technical lead for supporting implementation and continued growth of World Relief's Child Protection, ECD and Parenting programming.
  • Provide technical support to country offices with assessments, program planning and design, monitoring and evaluation, capacity building, and program quality assurance.
  • Monitor the progress of programming in assigned portfolio and maintain regular contact with project staff through written and verbal check-ins to ensure country teams are well-oriented to monitoring and evaluation frameworks, technical reporting requirements, and are able to implement projects with technical excellence.
  • Champion the integration of Child Protection and ECD components within other sectoral programming (e.g. health, women's empowerment, etc) through collaboration with other sector leads and country offices and development of new guidance and tools.
  • Contribute to the development of a programmatic strategy framing WR's Protection work.
  • Carry out project visits to country offices for sectoral training, program monitoring and evaluation, quality improvement, and partner development and collaboration.
  • Prepare timely technical reports on project progress and evaluations for internal and external audiences, including donor reports.
  • Develop programming guidance and tools (including capacity building strategies, curricula, and M&E tools) in collaboration with other sectoral teams to help country office staff design and implement context-specific projects.

  • Strategy, Learning and Impact (15%)

  • Work with MEAL team to strengthen MEAL frameworks and assessment tools to strengthen evidence base for WR's Child Protection and ECD work.
  • Stay abreast of new developments and innovations in the Protection sector and the child protection and child development fields to ensure program compliance and incorporate into staff capacity building, design of new projects and scaling up of best practices.
  • Foster learning and collaboration among staff through the facilitation of the WR Child Development and Protection Community of Practice.
  • Strengthen documentation and evidence-building around WR's ECD and Child Protection programming work for internal learning and external publications through the development of case studies, project briefs, and published articles.

  • External Engagement (15%)

  • Build WR's technical brand through thought-leadership, networking and engaging with partners, donors, governments and community leaders and addressing professional conferences and technical forums through abstracts, program presentations, publications, and advocacy.
  • Any other duties as requested by supervisor

JOB REQUIREMENTS:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
  • Demonstrated technical expertise and experience in designing and providing technical assistance to child protection programming in emergencies and in protracted humanitarian crises, including familiarity with minimum standards for child protection in humanitarian action and other tools and guidance from the Global Child Protection Area of Responsibility (GCP AoR).
  • Familiarity with USAID Policies and Guidance related to humanitarian programming, the Protection sector, child safeguarding, the Thrive strategy, and other relevant program areas.
  • Proven experience in program design and business development evidenced by successful grant awards and past history of working with BHA, PRM, and UNICEF.
  • Demonstrated experience in monitoring and evaluation utilizing quantitative and qualitative methodology, including development of indicators, logframes, and assessments.
  • Experience in working with a multisectoral team and projects to ensure protection is integrated within other sectoral programming
  • Ability to manage competing priorities.
  • Must be able to establish strong relationships cross culturally.
  • Proven solid analytical and problem-solving skills.
  • Strong facilitation skills and proven experience providing capacity building for adults.
  • Strong English writing and oral presentation skills.
  • Ability and willingness to travel to program countries for up to 25% of time including to insecure locations where freedom of movement may be limited and areas where amenities are limited.
  • Minimum of 7 years of experience working in international development in technical assistance type roles

PREFERRED QUALIFICATIONS:

  • Master's Degree in International Development, Human Development, Social Work or other related field.
  • At least 3 years of experience working in fragile or conflict-affected areas or with people on the move as a key target population

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

***

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Final compensation will be based on experience of candidate and geographic location.

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Senior Agronomist - Remote Technical Advisor

80100 Nairobi, Nairobi KES140000 Annually WhatJobs

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full-time
Our client, a leading agribusiness consultancy firm, is seeking a highly experienced Senior Agronomist to join their remote advisory services team. This role is critical for providing expert agricultural guidance and technical support to farmers and agricultural enterprises across various regions, leveraging digital platforms for consultation. You will be responsible for analyzing farm data, developing sustainable crop management plans, advising on soil health, pest and disease control, and optimizing irrigation strategies. The ideal candidate will possess a deep scientific understanding of agronomy, extensive experience in crop production, and a proven ability to translate complex agricultural science into practical, actionable advice for clients. As a fully remote position, you will utilize video conferencing, data analysis software, and agricultural modeling tools to deliver impactful solutions. Key responsibilities include:
  • Providing expert remote agronomic advice on crop cultivation, soil management, and fertilization strategies.
  • Analyzing soil samples, weather data, and crop health reports to develop tailored recommendations.
  • Advising on integrated pest and disease management (IPM) strategies.
  • Optimizing irrigation techniques for water conservation and crop yield improvement.
  • Developing sustainable farming practices and recommendations for environmental stewardship.
  • Assisting clients in adopting new agricultural technologies and best practices.
  • Conducting remote farm assessments and providing strategic planning support.
  • Developing educational materials and conducting virtual workshops for farmers.
  • Staying current with agricultural research, emerging technologies, and regulatory changes.
  • Collaborating with a remote team of agricultural experts to share knowledge and insights.
  • Monitoring client progress and providing ongoing support to ensure successful implementation of recommendations.
Qualifications:
  • Bachelor's or Master's degree in Agronomy, Crop Science, Soil Science, Horticulture, or a related agricultural field.
  • Minimum of 7 years of hands-on experience in agronomy, crop production, and farm management.
  • Strong knowledge of soil chemistry, plant physiology, and entomology/pathology.
  • Experience with precision agriculture technologies and data analysis is highly desirable.
  • Proven ability to diagnose and solve complex agricultural problems.
  • Excellent communication, presentation, and interpersonal skills, with experience in remote consulting.
  • Proficiency in agricultural software and data analysis tools.
  • Ability to work independently and manage a diverse client base remotely.
  • A passion for sustainable agriculture and improving farmer livelihoods.
  • This critical advisory role is conceptually anchored in Mombasa, Mombasa, KE , however, it is a fully remote position.
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Senior Agronomist - Remote Technical Advisor

50100 Kakamega, Western KES110000 Annually WhatJobs

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full-time
Our client is seeking an experienced Senior Agronomist to act as a remote Technical Advisor for their agricultural operations. This crucial role involves providing expert guidance on crop cultivation, soil management, pest and disease control, and sustainable farming practices to farmers and agricultural stakeholders. You will leverage your deep understanding of plant science, soil chemistry, and agronomic principles to optimize crop yields and quality. The ideal candidate will have a strong background in agricultural science, extensive field experience, and a proven ability to analyze data and provide actionable recommendations. As a fully remote position, you will utilize digital platforms, including video conferencing and specialized agricultural software, to conduct virtual consultations, analyze farm data (e.g., soil tests, weather patterns), and deliver tailored advice. Key responsibilities include developing customized crop management plans, advising on fertilizer and irrigation strategies, and promoting best practices for environmental stewardship. Strong communication, problem-solving, and analytical skills are essential, along with the ability to translate complex scientific information into practical guidance for farmers. We are looking for a self-motivated individual who is passionate about advancing agricultural productivity and sustainability through remote support. This role offers a unique opportunity to impact farming communities and contribute to food security, working remotely to support agricultural initiatives that may be focused in **Kakamega, Kakamega, KE**.
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Senior Reservoir Engineer - Remote Technical Advisor

20401 Abothuguchi West KES320000 Annually WhatJobs

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full-time
Our client, a prominent player in the oil and gas industry, is seeking a highly experienced Senior Reservoir Engineer to provide expert technical advisory services within a fully remote capacity. This role will focus on optimizing hydrocarbon recovery, managing reservoir performance, and providing strategic insights for exploration and production activities. The successful candidate will leverage advanced simulation tools and analytical techniques to guide complex reservoir management decisions, working independently and collaborating with global teams. This is a critical role for a seasoned professional seeking flexibility and impact in a remote-first setting.

Responsibilities:
  • Conduct detailed reservoir characterization and performance analysis using geological, geophysical, and engineering data.
  • Develop and execute integrated reservoir management plans to maximize hydrocarbon recovery and economic value.
  • Perform advanced reservoir simulation studies to forecast production, evaluate development scenarios, and optimize well placement and injection strategies.
  • Analyze production data, identify trends, and recommend adjustments to enhance reservoir performance.
  • Evaluate the technical and economic viability of new exploration and development opportunities.
  • Provide expert technical guidance and mentorship to junior reservoir engineers and geoscientists remotely.
  • Collaborate effectively with cross-functional teams, including geologists, production engineers, and drilling engineers, through virtual communication channels.
  • Develop and maintain documentation, reports, and presentations on reservoir studies and recommendations.
  • Stay current with the latest advancements in reservoir engineering technologies, simulation software, and industry best practices.
  • Contribute to the development of company-wide technical standards and strategies for reservoir management.
  • Assess and manage reservoir-related risks, proposing mitigation strategies.
Qualifications:
  • Bachelor's degree in Petroleum Engineering or a related discipline. Master's degree or Ph.D. is highly preferred.
  • Minimum of 10 years of progressive experience in reservoir engineering, with a strong emphasis on reservoir simulation and performance analysis.
  • Demonstrated expertise in various reservoir types and recovery methods.
  • Proficiency in industry-standard reservoir simulation software (e.g., ECLIPSE, Schlumberger suite, Halliburton suite).
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent communication, presentation, and interpersonal skills, with the ability to influence technical decisions and effectively manage remote collaboration.
  • Proven ability to work independently, manage complex projects, and deliver high-quality results within deadlines.
  • Familiarity with petroleum economics and project evaluation techniques.
  • Experience in unconventional reservoirs or enhanced oil recovery (EOR) techniques is a plus.
  • Ability to contribute to strategic decision-making for oil and gas asset development.
This is a premier remote opportunity to apply your extensive reservoir engineering expertise to impactful projects, contributing to the success of our client's operations. The role is integral to projects related to the oil and gas sector, with a strategic connection to operations in regions such as Garissa, Garissa, KE .
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Parts Sales Representative

Nairobi, Nairobi KES104000 - KES130878 Y Nu Health Agency Ltd.

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JOB SUMMARY

We are seeking a motivated and customer-oriented Counter Salesman to join our team in the automotive parts department. The ideal candidate will have prior experience in auto dealerships, with strong knowledge of spare parts and excellent customer service skills. This role involves attending to walk-in and telephone inquiries, identifying and selling the correct automotive parts, and supporting the parts department in achieving sales and service goals. The candidate should be capable of working in a fast-paced environment while maintaining accuracy and professionalism.

JOB QUALIFICATIONS

  1. Must have experience working with branded automotive car dealerships (OEM or authorized dealers)
  2. Minimum 2–3 years of experience in automotive parts sales or a similar role
  3. Education: High school certificate / Intermediate level, Diploma in Automobile Engineering or related technical field
  4. Candidates who have basic knowledge Arabic communication skills and have worked in the GCC or outside Kenya with dealers are at an advantage.
  5. Strong customer service and interpersonal skills
  6. Familiarity with automotive parts catalogs, inventory systems, and counter sales operations

JOB RESPONSIBILITIES:

  • Attend to all customer enquiries, provide product and technical information and parts availability, estimates to satisfy customer needs, upselling and conclude sales in a profitable manner.
  • Prepare parts counter for daily parts sales operations to receive customers, meet external and internal customers demand in line with AABC and Brands standards.
  • Keep records of parts sales estimates and follow up of enquires.
  • Attend to all telephonic enquires to support external enquires.
  • Coordinate parts receipts, binning and stock updates and stores arrangements.
  • Assist in annual inventory and perpetual inventory during stock count.
  • Ensure Customer satisfaction and customer retention and data base and cash customer accounts management.
  • Loss sales data input, new model parts enquiry information gathering and pass on to procurement for demand planning.
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Experienced Aviation Agent Wanted – Aviation Spare Parts Sales

KES600000 - KES1200000 Y Airbay Aviation Services

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Regional Agent Wanted – Aviation Spare Parts

Commission-Only | Flat 5% + $500 Approval Reward

Airbay Aviation Services

supplies spare parts for Airbus, Boeing, ATR, Bombardier, De Havilland, and Embraer fleets. We're expanding and seeking regional agents with proven aviation experience and direct contacts in airline procurement teams—especially at small and mid-sized carriers (private, LCCs, regional operators).

Your role

  • Use your network to help Airbay secure supplier-approval status with target airlines.
  • Provide verified procurement contact details and facilitate approval processes.
  • Support relationship-building and communication as needed.

Compensation (Commission-Only)

  • Approval reward:

$500

per
approved

small or mid-sized airline.
- Commission:

Flat 5%

on all orders you influence.
- Transparent payment terms with clear commission examples.

Who should apply

  • Aviation professionals with direct procurement contacts at small and mid-sized airlines.
  • Individuals experienced in airline supplier-approval processes.
  • Self-driven, results-oriented candidates.


Apply via LinkedIn

or email

.

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Customer Service Representative

KES600000 - KES1200000 Y PLUMBISIMO

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Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

  • 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
  • Strong phone etiquette and excellent verbal and written communication skills
  • Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
  • Solid understanding of customer support principles and customer experience best practices
  • Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
  • Basic computer proficiency, including email, data entry, and scheduling tools
  • Strong problem-solving abilities and keen attention to detail
  • Ability to multitask and remain calm under pressure in a fast-paced environment
  • Excellent interpersonal skills and the ability to work well within a team
  • Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication


• Great Internet connection


• Answer incoming calls professionally and courteously


• Adequate response time for emails, messages


• Adequate response time for calls – call back immediately


• Calls, Email, SMS. Whats-app


• CRM (Customer Relationship Management) software


• Provide information about plumbing services, pricing, and appointment availability


• Handle customer inquiries, complaints, and requests with patience and professionalism


• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination


• Schedule service calls and dispatch technicians using service software


• Coordinate with the field team to ensure efficient job routing and timely service


• Adjust schedules for emergency jobs or cancellations

Administrative Duties


• Maintain accurate customer records and service history in the CRM system


• Prepare and send estimates, invoices, and job notes when needed


• Collect and process payments or deposits via App


• Assist with office tasks and reporting as needed


• Assist with marking tasks

Work Environment:


• Work from home

What We Offer:


• Overtime and extra pay

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Customer Service Specialist

Nairobi, Nairobi KES144000 - KES360000 Y JIbu Kiambu

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Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

  • Receive calls from customers requiring delivery services.
  • Use a POS system to manage customer orders.
  • Phone call follow up on customer reception of order and payments made.
  • Providing excellent service to clients who come physically for their own products.
  • Following up customers for feedback on improvement of services.
  • Managing customer inquiries and concerns.

Qualifications

  • Experience in Customer service roles/Front office roles for over 3 years is required
  • Phone Etiquette, Customer Service, and Communication skills
  • Excellent interpersonal and organizational skills
  • Ability to multitask and prioritize tasks efficiently
  • Excellent verbal and written communication skills
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