610 Partner Relations jobs in Kenya

• Provide expert advice and guidance on employee relations matters.
• Conduct thorough investigations of employee grievances and complaints.
• Mediate disputes and facilitate resolutions.
• Ensure compliance with labor laws and company policies.
• Develop and deliver training on employee relations topics.
• Advise managers on performance management and disciplinary actions.
• Collaborate with legal and HR teams on complex issues.
• Promote a positive and inclusive work culture.
• Develop strategies to mitigate employee relations risks.
• Contribute to the development of HR policies and procedures.

• Proven experience as an HR Business Partner or in a dedicated Employee Relations role.
• In-depth knowledge of labor laws and HR best practices.
• Demonstrated experience conducting workplace investigations.
• Excellent conflict resolution and mediation skills.
• Strong communication, interpersonal, and presentation abilities.
• Ability to handle sensitive information with discretion.
• Experience in a remote work environment is a plus.
• Bachelor's degree in Human Resources, Business Administration, or related field.
• Professional HR certification (e.g., SHRM-CP, PHR) is desirable.

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

Job Title: Account Management Specialist

Division: Customer Care

Department: Account Services

Reports to (Position of Immediate Superior) : Account Management Officer

Primary Job Responsibility

• Accountable for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers

I.job Description

• Duties and Responsibilities done at PERIODIC or REGULAR Intervals

Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support

Provides administrative support to Sales Team, Direct Clients, Agents and Brokers

Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers

Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

• Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

Monitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.

Handles daily transactions received from various touch points and ensures requests are properly attended to.

Coordinates with various departments to resolve general; queries, concerns and complaints.

• STANDARD RESPONSIBILITY STATEMENTS

Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

Abides by the QMS policies and procedures for the effective management and control of its processes; and

Promotes and utilizes the Process Approach and Risk-based Thinking at work.

Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II.JOB SPECIFICATIONS

• SKILLS
• EDUCATIONAL REQUIREMENT

MINIMUM Educational Level And Background Required By This POSITION
College Graduate of 4, 5 year-course, preferably: Business Related Courses

• EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: One year - Less than 3 years

• SKILLS REQUIREMENT
• Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
• Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support
• Provides administrative support to Sales Team, Direct Clients, Agents and Brokers
• Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers
• Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

• Serve as a strategic HR partner to business leaders and employees.
• Manage and resolve complex employee relations issues, including investigations and grievances.
• Oversee talent management processes, including performance management, succession planning, and career development.
• Develop and implement HR policies and programs to support organizational objectives.
• Advise on labor law compliance and best practices.
• Drive employee engagement initiatives and foster a positive work culture.
• Collaborate with other HR specialists to provide comprehensive support.
• Support organizational change initiatives and workforce planning.
• Analyze HR metrics and provide insights for decision-making.
• Ensure a consistent and fair application of HR policies across the organization.

• Master's degree in Human Resources Management, Business Administration, or a related field.
• Professional HR certification (e.g., SHRM-SCP, HRBP).
• Minimum of 8 years of progressive experience in HR Business Partnering.
• Extensive experience in employee relations, conflict resolution, and investigations.
• Strong knowledge of Kenyan labor laws and employment regulations.
• Proven ability to develop and implement HR strategies.
• Excellent communication, interpersonal, and influencing skills.
• Strong analytical and problem-solving capabilities.
• Experience working with remote or distributed teams.
• Proficiency in HRIS and other HR technologies.

• Serve as a trusted advisor to management and employees on a wide range of HR-related matters.
• Provide expert guidance and support for complex employee relations issues, including conflict resolution and disciplinary actions.
• Conduct thorough and objective investigations into employee grievances and policy violations.
• Partner with leadership to develop and implement talent management strategies, including performance management and succession planning.
• Advise on compensation and benefits programs to ensure competitiveness and compliance.
• Develop and execute employee engagement initiatives to foster a positive and productive work culture.
• Ensure compliance with all relevant labor laws and regulations.
• Support organizational development initiatives and change management processes.
• Facilitate HR training and development programs for employees and managers.
• Collaborate with HR colleagues to ensure consistent application of HR policies and procedures.
• Analyze HR data and metrics to identify trends and inform strategic decision-making.
• Contribute to the continuous improvement of HR processes and services.

• Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree or relevant HR certifications (e.g., SHRM-SCP, HRCI) are highly desirable.
• Minimum of 7 years of progressive experience in Human Resources, with a strong emphasis on employee relations and HR business partnering.
• Proven experience in handling complex employee relations issues, investigations, and conflict resolution.
• In-depth knowledge of employment law and HR best practices.
• Experience with talent management, performance management, and compensation principles.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, manage priorities effectively, and maintain confidentiality in a remote environment.
• Proficiency with HRIS systems and HR technology solutions.
• Experience in supporting a remote or distributed workforce is a significant advantage.

• Partner with business leaders to develop and implement HR strategies that align with organizational objectives.
• Provide expert guidance and support on all employee relations matters, including performance management, disciplinary actions, and dispute resolution.
• Conduct thorough and impartial investigations into employee grievances and policy violations.
• Develop, interpret, and implement HR policies and procedures to ensure compliance and promote best practices.
• Advise on talent acquisition, development, and retention strategies to support business growth.
• Drive employee engagement initiatives, fostering a positive and inclusive workplace culture.
• Support organizational changes, including restructuring and workforce planning.
• Facilitate training sessions for managers on HR-related topics, such as performance reviews and legal compliance.
• Analyze HR metrics and trends to identify areas for improvement and develop proactive solutions.
• Maintain up-to-date knowledge of labor laws and employment regulations to ensure organizational compliance.

• Bachelor's degree in Human Resources Management, Business Administration, Psychology, or a related field.
• A minimum of 7 years of progressive experience in Human Resources, with a strong emphasis on employee relations and HR business partnering.
• Demonstrated experience in conducting workplace investigations and resolving complex employee issues.
• In-depth knowledge of employment law, HR best practices, and compliance requirements.
• Proven ability to build strong relationships and influence stakeholders at all levels of an organization.
• Excellent communication, interpersonal, negotiation, and conflict resolution skills.
• Experience with HRIS systems and HR analytics is advantageous.
• Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, HRCI) is a plus.
• A proactive and solutions-oriented approach to HR challenges.

• Partner with hiring managers across various departments to develop and execute strategic talent acquisition plans, identifying key talent needs and sourcing strategies.
• Oversee the full recruitment lifecycle, from job profiling and candidate sourcing to offer negotiation and onboarding.
• Develop and implement innovative employer branding initiatives to attract top talent.
• Serve as a trusted advisor on all employee relations matters, including conflict resolution, disciplinary actions, and performance management.
• Ensure compliance with all relevant labor laws and regulations, updating policies and procedures as needed.
• Develop and deliver HR training programs on topics such as performance management, diversity and inclusion, and conflict resolution.
• Analyze HR metrics and data to identify trends, measure effectiveness of HR initiatives, and provide actionable insights to leadership.
• Champion employee engagement initiatives and contribute to the development and implementation of programs that foster a positive and inclusive work environment.
• Manage and maintain HRIS systems, ensuring data accuracy and integrity.
• Collaborate with other HR functions, such as compensation and benefits, to ensure a holistic approach to employee management.

• Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree or HR certification (e.g., SHRM-SCP, CIPD) is a significant plus.
• Minimum of 7 years of progressive experience in Human Resources, with a strong emphasis on talent acquisition and employee relations.
• Proven experience in developing and implementing successful recruitment strategies.
• Demonstrated expertise in navigating complex employee relations issues and a strong understanding of labor law.
• Exceptional communication, negotiation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• Experience with HRIS and ATS platforms.
• Ability to work independently, manage multiple priorities, and thrive in a dynamic, fully remote setting.
• Strong analytical and problem-solving skills.
• Experience working with distributed or global teams is highly desirable.