103 Order Taking jobs in Kenya
Call Center Representatives- Jomvu,Mombasa
00200 Mombasa, Coast
Bridge Talent Management
Posted 13 days ago
Job Viewed
Job Description
Job Overview We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments, engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.Key Responsibilities
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
Update incorrect or outdated contact information to ensure accurate communication
Conduct customer training for stove usage and for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM.
RequirementsBachelor’s degree in Finance, Economics, Business Administration, or a related field
Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
Basic understanding of debt recovery strategies and credit processes.
Excellent communication—English required, Kiswahili essential, local dialects a plus.
Analytical mindset, negotiation skills, ability to work under pressure.
Qualified candidates are encouraged to apply through our website or send an email to the with the subject line "call center representatives Mombasa" on or before 21 st August 2025.Please note that only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
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Retail Sales Associate (Remote Support)
20100 Naivasha, Rift Valley
KES150000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking enthusiastic and customer-focused Retail Sales Associates to join their team in a fully remote capacity, focusing on providing exceptional online customer support and sales assistance. In this role, you will engage with customers through various digital channels, including chat, email, and phone, to answer inquiries, provide product information, and facilitate sales. You will be a key point of contact, ensuring a positive customer experience and driving sales conversions.
Your responsibilities will include understanding customer needs, recommending appropriate products, processing orders, and resolving customer issues efficiently. Building rapport with customers and demonstrating in-depth product knowledge will be crucial. You should possess excellent communication skills, a friendly demeanor, and a strong understanding of e-commerce principles. This is an ideal opportunity for individuals who enjoy customer interaction and sales within a remote setting.
Key Responsibilities:
Your responsibilities will include understanding customer needs, recommending appropriate products, processing orders, and resolving customer issues efficiently. Building rapport with customers and demonstrating in-depth product knowledge will be crucial. You should possess excellent communication skills, a friendly demeanor, and a strong understanding of e-commerce principles. This is an ideal opportunity for individuals who enjoy customer interaction and sales within a remote setting.
Key Responsibilities:
- Engage with customers via online chat, email, and phone to provide support and sales assistance.
- Answer customer inquiries regarding products, pricing, and order status.
- Guide customers through the online purchasing process, ensuring a smooth transaction.
- Process customer orders accurately and efficiently.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product recommendations based on customer needs and preferences.
- Maintain a high level of product knowledge to effectively assist customers.
- Meet or exceed individual sales targets and customer satisfaction goals.
- Document customer interactions and feedback in the CRM system.
- Contribute to a positive team environment and share best practices.
- Proven experience in retail sales, customer service, or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Proficiency in using online communication tools and CRM software.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a passion for providing outstanding service.
- Sales-oriented with the ability to meet targets.
- Basic understanding of e-commerce platforms is a plus.
This advertiser has chosen not to accept applicants from your region.
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Field Sales Representative - Remote Support
30100 Moiben
KES55000 month + com
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and driven Field Sales Representative who will be primarily based in the field but supported remotely by our management team. This role involves engaging with potential customers, promoting products or services, and closing sales deals within assigned territories. While the core of the role is field-based, the support structure, training, and ongoing communication will be managed remotely, allowing for flexibility and efficiency. You will be responsible for identifying customer needs, presenting solutions, negotiating terms, and building lasting customer relationships. The ideal candidate is a persuasive communicator with a proven ability to meet and exceed sales targets, possesses excellent customer service skills, and is comfortable working autonomously.
Responsibilities:
Qualifications:
Responsibilities:
- Generate leads and identify potential customers through various prospecting methods.
- Conduct face-to-face sales meetings and product demonstrations in the field.
- Present and sell company products and services, highlighting features, benefits, and value propositions.
- Build and maintain strong, long-lasting relationships with clients by providing exceptional service.
- Negotiate contracts and close agreements to maximize profits.
- Achieve and exceed monthly, quarterly, and annual sales targets.
- Develop a deep understanding of the company's product offerings and the competitive landscape.
- Prepare and deliver regular sales reports and forecasts to the remote management team.
- Gather customer feedback and market information to inform sales strategies.
- Manage your sales pipeline effectively using CRM software.
- Attend virtual sales meetings and training sessions.
- Provide post-sales support and follow-up to ensure customer satisfaction.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
- Minimum of 2 years of experience in sales, preferably in a field sales or business development role.
- Proven track record of meeting or exceeding sales goals.
- Excellent communication, negotiation, and presentation skills.
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Self-motivated, results-oriented, and able to work independently.
- Proficiency in using CRM software and other sales tools.
- Valid driver's license and a reliable vehicle for field travel.
- Comfortable working in a hybrid model with remote management and support.
- A proactive and resilient attitude towards sales challenges.
This advertiser has chosen not to accept applicants from your region.
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Remote Retail Sales Associate - Customer Support
20100 Moiben
KES60000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for friendly, customer-focused individuals to join their team as Remote Retail Sales Associates, providing exceptional customer support. This fully remote role involves assisting customers with inquiries, processing orders, and resolving issues related to their retail purchases. You will be the primary point of contact for customers, ensuring a positive and seamless shopping experience. The ideal candidate has strong communication skills, a passion for retail, and the ability to effectively manage customer interactions through various communication channels, including phone, email, and chat. You will work from home, managing your schedule and interactions efficiently. This is an excellent opportunity to contribute to a growing retail brand while enjoying the flexibility of remote work.
Key responsibilities include:
Required qualifications:
Key responsibilities include:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product selection, information, and purchasing decisions.
- Process customer orders, returns, and exchanges accurately.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Provide information about promotions, discounts, and loyalty programs.
- Maintain customer records and update account information as needed.
- Troubleshoot and resolve basic technical issues related to online orders or account access.
- Collaborate with other departments to ensure customer needs are met.
- Follow communication scripts and company guidelines to ensure consistency.
- Identify opportunities to upsell or cross-sell products and services.
- Contribute to team goals by accomplishing related results as needed.
- Stay up-to-date on product knowledge and company policies.
Required qualifications:
- High school diploma or equivalent; some college coursework in business or marketing is a plus.
- Proven customer support or client-facing service experience, preferably in a retail environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software.
- Familiarity with e-commerce platforms and online retail operations.
- Ability to multitask and manage time effectively in a remote setting.
- Patient and empathetic demeanor when dealing with customers.
- Tech-savvy with the ability to learn new software and tools quickly.
- Reliable internet connection and a quiet workspace.
- Previous remote work experience is an advantage.
- Sales-oriented mindset with a focus on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Retail Sales Associate - Online Customer Support
60100 Meru , Eastern
KES50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and enthusiastic Retail Sales Associate to provide exceptional online customer support and drive sales. This is a fully remote position, perfect for individuals passionate about retail and dedicated to delivering outstanding service. You will be the primary point of contact for customers interacting with our brand online, assisting them with product inquiries, order processing, and resolving any issues they may encounter. Your goal will be to create a positive and memorable shopping experience that encourages customer loyalty and repeat business.
Key responsibilities include responding to customer inquiries via live chat, email, and social media in a timely and professional manner. You will assist customers in navigating the e-commerce website, provide product recommendations based on their needs, and guide them through the purchasing process. Handling customer complaints and resolving issues effectively and empathetically is crucial. You will also process orders, manage returns and exchanges, and ensure accurate inventory information is communicated. Upselling and cross-selling opportunities should be identified and pursued to maximize sales potential. Maintaining an up-to-date knowledge of products and promotions is essential.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or retail sales, preferably in an online environment. Excellent communication and interpersonal skills are a must. You should be proficient in using customer relationship management (CRM) software and e-commerce platforms. A friendly, patient, and problem-solving attitude is key. As this is a remote role, you must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity from a home office. This is an excellent opportunity to contribute to a growing retail brand while enjoying the flexibility of remote work.
Key responsibilities include responding to customer inquiries via live chat, email, and social media in a timely and professional manner. You will assist customers in navigating the e-commerce website, provide product recommendations based on their needs, and guide them through the purchasing process. Handling customer complaints and resolving issues effectively and empathetically is crucial. You will also process orders, manage returns and exchanges, and ensure accurate inventory information is communicated. Upselling and cross-selling opportunities should be identified and pursued to maximize sales potential. Maintaining an up-to-date knowledge of products and promotions is essential.
The ideal candidate will have a high school diploma or equivalent, with at least 2 years of experience in customer service or retail sales, preferably in an online environment. Excellent communication and interpersonal skills are a must. You should be proficient in using customer relationship management (CRM) software and e-commerce platforms. A friendly, patient, and problem-solving attitude is key. As this is a remote role, you must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity from a home office. This is an excellent opportunity to contribute to a growing retail brand while enjoying the flexibility of remote work.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative
00901 Abothuguchi West
KES45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service Representative to join their support team. This role involves handling customer inquiries, resolving issues, and ensuring a positive customer experience. As a hybrid position, you will have the flexibility to work both remotely and from our office located in **Ruiru, Kiambu, KE**, allowing for a blend of focused independent work and collaborative team engagement.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate departments when necessary.
- Gather customer feedback to help improve services and products.
- Adhere to company policies and procedures in all customer interactions.
- Collaborate with team members to share best practices and improve service quality.
- Meet individual and team performance targets for customer satisfaction and response times.
Qualifications:
- Previous experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- A patient and empathetic approach to customer interactions.
- Comfortable working in both remote and office environments.
- High school diploma or equivalent; further education is a plus.
- Basic computer proficiency.
- Ability to learn quickly and adapt to new systems.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Lead
00102 Gathiruini
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing online retailer, is seeking a dedicated and experienced Customer Service Lead to manage their fully remote customer support team. This pivotal role involves overseeing day-to-day operations, ensuring exceptional customer experiences, and mentoring a team of customer service representatives. The ideal candidate is passionate about customer satisfaction, possesses strong leadership qualities, and excels in a remote team environment. You will be responsible for implementing best practices, resolving complex customer issues, and contributing to the continuous improvement of customer service processes.
Key Responsibilities:
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
Key Responsibilities:
- Lead, coach, and motivate a remote team of customer service representatives to achieve performance goals.
- Manage the daily operations of the customer service department, ensuring efficient and effective issue resolution.
- Develop and implement customer service policies and procedures to enhance the customer experience.
- Handle escalated customer inquiries and complaints, providing timely and satisfactory resolutions.
- Monitor customer service metrics and KPIs, identifying areas for improvement and implementing corrective actions.
- Train new team members on products, services, and customer service best practices.
- Maintain a deep understanding of company products and services to provide accurate information to customers.
- Gather customer feedback and insights to inform product development and service improvements.
- Ensure adherence to quality standards and company protocols in all customer interactions.
- Utilize CRM systems and other tools to track customer interactions and manage service requests.
- Foster a positive and supportive team culture within the remote work environment.
This is a fully remote opportunity, requiring excellent communication skills, strong problem-solving abilities, and the capacity to manage and motivate a team virtually. Candidates should have a proven track record in customer service management, preferably within an e-commerce or retail environment. A passion for customer advocacy and a commitment to delivering outstanding service are essential. Proficiency in customer relationship management (CRM) software and a comfort level with remote work tools are required. This role offers the chance to lead a dedicated team and significantly impact customer satisfaction for a thriving business, all from the convenience of your home office.
This advertiser has chosen not to accept applicants from your region.
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