10,263 Operational Excellence Manager jobs in Kenya

Job Description/Requirements
Key Responsibilities

• Research on and help create new business process management products and services
• Write concise and well-researched articles, white papers, and other relevant literature on diverse business process management topics
• Assist in the development of quality marketing proposals and general business development activities
• Prepare and deliver effective presentations on diverse business process management topics to clients and prospects
• Efficiently handle the following tasks on business process improvement projects:
• Process discovery, mapping and analysis
• Facilitation of process improvement workshops
• Synthesis and presentation of sound process improvement recommendations
• Writing and presentation of various types of reports and business requirements
• Design of efficient and effective future state (to-be) business processes
• Process improvements implementation planning
• Writing of policies and procedures manuals, work instructions, and other job aids
• Design and delivery of quality business process training materials
• Supporting clients in the implementation of process improvements, change management, and monitoring and control.

Qualifications

• Bachelor's degree in a relevant field
• Recognized professional certification(s) in business process management and/or Lean Six Sigma
• 2 + years of practical working experience as a business process analyst in a professional environment
• Well-versed in Business Process Model and Notation (BPMN)
• Proficient in the use of widely used process mapping software
• Certification and experience in project and change management are added advantages.

Skills

• Strong analytical ability and problem-solving skills
• Good research, business writing, and presentation skills
• Strong interviewing and workshop facilitation skills
• Ability to work independently and within a team environment
• Strong interpersonal, verbal, and written communication skills
• Ability to multi-task, work under pressure and meet strict deadlines
• Good relationship management skills.

Application
If interested in this role, please send an up-to-date CV and cover letter indicating current and expected monthly remuneration to

• Analyze existing business processes to identify areas for improvement and efficiency gains.
• Develop and implement strategies for optimizing operational workflows and resource allocation.
• Set operational goals and key performance indicators (KPIs), and monitor progress.
• Manage operational budgets and ensure cost-effective resource utilization.
• Lead and mentor remote operational teams, fostering a culture of high performance and continuous improvement.
• Implement best practices and standard operating procedures across departments.
• Collaborate with stakeholders to ensure alignment of operational strategies with business objectives.
• Identify and mitigate operational risks and challenges.
• Utilize data analytics to track performance, generate insights, and inform decision-making.
• Oversee the successful execution of operational projects and initiatives.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.
• Minimum of 6 years of experience in operations management, with a focus on process improvement and optimization.
• Proven experience in leading and managing remote operational teams.
• Strong understanding of operational management principles and methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, problem-solving, and strategic thinking skills.
• Proficiency in operational management software and data analysis tools.
• Exceptional communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities and drive results in a remote environment.
• Experience in change management and driving organizational transformation.

• Lead the end-to-end process mapping, analysis, and redesign of key business operations across the organization.
• Develop and implement strategic initiatives to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Establish and monitor Key Performance Indicators (KPIs) for operational processes, ensuring alignment with business objectives.
• Drive continuous improvement efforts through the application of Lean, Six Sigma, and other process optimization methodologies.
• Manage cross-functional projects focused on process automation, digital transformation, and operational upgrades.
• Develop and deliver comprehensive training programs on new processes and systems to employees globally.
• Facilitate workshops and meetings to gather requirements, solicit feedback, and gain buy-in for process changes.
• Ensure compliance with relevant industry regulations and standards.
• Oversee the selection and implementation of new operational software and technology solutions.
• Provide leadership and mentorship to a team of operational analysts and project managers.
• Prepare regular reports on operational performance and improvement initiatives for senior management.

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field; Master's degree preferred.
• A minimum of 8 years of progressive experience in operations management, business process improvement, or a similar role.
• Proven track record of successfully leading and implementing large-scale process re-engineering projects.
• Expertise in Lean, Six Sigma (Green Belt or Black Belt certification highly desirable), and other continuous improvement methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
• Proficiency in process mapping software (e.g., Visio, Lucidchart) and project management tools.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in managing distributed teams and driving change in a remote work environment.
• Ability to work strategically and tactically, with a hands-on approach.
• Familiarity with ERP systems and other enterprise software solutions.

• Lead diagnostic assessments of current business processes across various functional areas.
• Identify bottlenecks, inefficiencies, and areas for improvement using methodologies like Lean Six Sigma.
• Design and document future-state business processes that align with strategic objectives.
• Develop compelling business cases for process change initiatives.
• Facilitate workshops and interviews with stakeholders at all levels to gather information and build consensus.
• Manage project timelines, deliverables, and client relationships.
• Develop and implement change management strategies to ensure successful adoption of new processes.
• Provide expert advice and guidance on process automation opportunities.
• Measure and report on the impact of process improvements.
• Mentor junior consultants and contribute to the development of best practices within the consultancy.
• Stay current with industry trends and emerging technologies impacting business processes.

• Master's degree in Business Administration, Industrial Engineering, or a related field.
• 7+ years of experience in business process consulting, operational improvement, or a similar role.
• Proven expertise in process mapping, analysis, and redesign techniques.
• Strong knowledge of Lean Six Sigma principles and methodologies; certification is a significant plus.
• Experience with business process management (BPM) tools and technologies.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional facilitation, presentation, and communication skills.
• Demonstrated ability to manage complex projects and diverse stakeholder groups.
• Experience in strategic planning and organizational design.
• Ability to work effectively in a hybrid work environment, balancing remote collaboration with on-site client needs.

• Lead the design and architecture of business processes for clients across various industries.
• Develop and maintain enterprise-wide process models using industry standards (e.g., BPMN).
• Conduct comprehensive analysis of current-state processes to identify opportunities for improvement.
• Architect and document future-state processes aligned with strategic business objectives.
• Define and implement process governance frameworks and standards.
• Develop KPIs and metrics to measure process performance and efficiency.
• Facilitate workshops and collaborate with stakeholders to gather requirements and gain buy-in.
• Mentor and guide junior process analysts and architects.
• Oversee the implementation and change management activities related to process redesign.

• Master's degree in Business Administration, Information Systems, Engineering, or a related field.
• Minimum of 8 years of experience in business process management, analysis, or architecture.
• Proven experience leading large-scale process improvement and transformation initiatives.
• Expertise in process modeling tools (e.g., Bizagi, ARIS, Visio) and methodologies (BPMN, Lean, Six Sigma).
• Strong analytical, strategic thinking, and problem-solving skills.
• Exceptional communication, facilitation, and stakeholder management abilities.
• Experience in leading remote teams and driving projects effectively in a virtual environment.

• Lead the planning, execution, and closure of business process improvement projects.
• Analyze current business processes to identify inefficiencies, bottlenecks, and areas for enhancement.
• Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource requirements.
• Collaborate with cross-functional teams and stakeholders to gather requirements and define new process designs.
• Implement process improvements, ensuring minimal disruption to ongoing operations.
• Develop and deploy change management strategies to ensure successful adoption of new processes.
• Establish key performance indicators (KPIs) to measure the success and impact of implemented changes.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Facilitate communication among project team members and stakeholders, providing regular status updates.
• Train staff on new processes and procedures.
• Ensure project documentation is comprehensive and up-to-date.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of experience in project management, with a strong focus on business process improvement or operational excellence.
• Proven experience in leading complex projects from conception to completion.
• Strong understanding of process mapping tools and methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Trello).
• Exceptional leadership, communication, and interpersonal skills.
• Ability to influence and engage stakeholders at all levels of the organization.
• Experience in change management and organizational development.
• PMP or equivalent project management certification is highly desirable.
• Experience working in diverse industries is a plus.