1,721 Onsite Engineer jobs in Kenya

Position :
Service Engineer

Division :
Heating

Location :
Kenya

Reporting :
Hub Head

Salary Range :
As Per Local Standards

Preferred Industry :
Heating

International Business Group

With our continued effort on Internationalization, we plan to strengthen our geographical coverage, deepen penetration of market and enhance our market share. Through our phase wise implementation in South East Asia, SAARC, Middle-East and Africa we have created our presence in these geographies. Individuals who are passionate about creating a mark in global arena and would like to be a part of the next phase of growth for Thermax are invited to be a part of team Sub Saharan Africa If challenges of Industrial and Engineering Equipment's market inspire you, then we have an opportunity for you to showcase your leadership and talent.

Role s Responsibilities

• Supervise pre-commissioning and commissioning of equipment like boilers,
• heaters, C Heat recovery equipment C Pollution control equipment etc.
• Should have good knowledge of system engineering- Fuel C Ash Handling Systems, FBC C RG combustors.
• Knowledge of PLC /transmitters /HMI/ instrumentations/sensors/flowmeters

/Commissioning and troubleshooting

• Expertise in Installation of boilers/heaters on Oil/gas/solid fuel.
• Understanding various fuels combustion(oil, gas, biomass coal).
• Co-ordinate with contractors/ vendors for site erection and fabrication.
• Warranty period Checkup /monitoring of equipment
• Attend breakdown calls.
• Validate new design/ components.
• Collect feedback from customers to provide inputs for new product development.
• Good communication C interpersonal skills.
• Process C Result Oriented
• Organizing and planning

Critical Competencies of The Job:

• Ability to work in Teams.
• Understand engineering drawings, PCID's, documentation procedure
• (tendering)/
• Networking and interpersonal skills.
• Process and result oriented.
• Proficient in verbal and written communication.
• Analytical skills.

Experience/ Exposure: 3 to 6yrs

Essential Qualification : BE (Mechanical/Electrical) from reputed institutions.

Additional Information/Benefits:

To learn about more Thermax Limited, please visit our web page

• Install, maintain, and repair complex industrial machinery and equipment at client sites.
• Perform diagnostic testing and troubleshooting to identify mechanical and electrical issues.
• Provide on-site technical support and training to customers.
• Conduct preventative maintenance and calibration to ensure optimal equipment performance.
• Respond to service calls and resolve technical problems efficiently and effectively.
• Prepare detailed service reports, including work performed, parts used, and recommendations.
• Collaborate with the engineering team to provide feedback on product performance and potential improvements.
• Manage spare parts inventory and ensure timely ordering.
• Adhere to all safety regulations and company policies.
• Maintain accurate service records and update customer information in the system.
• Travel to various customer locations as required.

• Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 3-5 years of experience in a field service or maintenance role, preferably with industrial equipment.
• Strong understanding of mechanical systems, electrical circuits, and control systems.
• Proficiency in troubleshooting and repairing complex machinery.
• Excellent problem-solving and analytical skills.
• Ability to interpret technical drawings, schematics, and manuals.
• Strong customer service and communication skills, both written and verbal.
• Must possess a valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively.
• Willingness to travel within the region and occasionally internationally.
• Familiarity with PLC programming and troubleshooting is a significant advantage.
• Experience with hydraulics and pneumatics is desirable.

• Provide on-site technical support, installation, and maintenance for industrial automation equipment.
• Diagnose and resolve mechanical, electrical, and control system issues.
• Perform routine preventative maintenance to ensure optimal equipment performance.
• Commission new equipment and systems at client sites.
• Conduct technical training for client operators and maintenance staff.
• Document all service activities, including repairs, maintenance logs, and recommendations.
• Respond promptly to service calls and manage your schedule effectively.
• Collaborate with the internal engineering and support teams to resolve complex issues.
• Adhere to all safety protocols and company procedures.
• Maintain accurate inventory of spare parts and tools.

• Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Automation Engineering, or a related technical field.
• Minimum of 4 years of experience as a Field Service Engineer or in a similar technical support role.
• Proven experience with industrial automation systems, PLCs, HMIs, and VFDs.
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret electrical schematics and technical drawings.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work independently and manage time effectively, including travel planning.
• Proficiency in relevant diagnostic software and tools.
• Valid driver's license and willingness to travel frequently within the region.
• Knowledge of safety regulations in industrial environments.

• Perform installation, testing, and commissioning of new equipment at client sites.
• Conduct routine maintenance and preventative servicing to ensure equipment reliability and longevity.
• Diagnose and repair complex mechanical, electrical, and electronic issues on various equipment types.
• Provide on-site technical support and troubleshooting to resolve customer issues promptly.
• Educate customers on equipment operation, maintenance, and safety procedures.
• Maintain accurate service records, including work performed, parts used, and time spent.
• Manage inventory of spare parts and tools, ensuring adequate stock levels.
• Adhere strictly to safety protocols and environmental regulations during all operations.
• Collaborate with the engineering and sales teams to provide feedback on product performance and customer needs.
• Prepare detailed service reports and submit them in a timely manner.
• Participate in training sessions to stay updated on new products and technologies.

• Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 3 years of experience as a Field Service Engineer or in a similar technical support role.
• Proven experience with diagnosing and repairing complex machinery or industrial equipment.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Ability to read and interpret technical manuals, blueprints, and schematics.
• Strong customer service orientation and excellent communication skills.
• Willingness to travel extensively to client locations.
• Valid driver's license and a clean driving record.
• Ability to work independently and manage time effectively in a remote field setting.
• Proficiency in using diagnostic tools and software.

• Provide remote technical support and troubleshooting for industrial equipment.
• Guide customers and on-site technicians through maintenance and repair procedures.
• Perform remote diagnostics to identify and resolve mechanical, electrical, and software issues.
• Advise on preventative maintenance strategies and best practices.
• Utilize remote monitoring tools and documentation to diagnose problems.
• Collaborate with internal engineering teams to escalate and resolve complex issues.
• Maintain accurate service records and update the knowledge base.
• Ensure high levels of customer satisfaction through effective remote support.
• Stay up-to-date with product updates and technical specifications.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 5+ years of experience in field service, maintenance, or technical support for industrial machinery.
• Strong understanding of mechanical, electrical, and control systems.
• Proficiency with diagnostic tools, remote access software, and technical documentation.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills for remote customer interaction.
• Ability to work independently and manage time effectively in a remote setting.
• Willingness to travel occasionally for complex on-site escalations (if required).

• Provide expert remote technical assistance for the installation, troubleshooting, repair, and maintenance of industrial machinery.
• Diagnose complex mechanical, electrical, and hydraulic system issues using remote diagnostic tools and expert knowledge.
• Guide on-site technicians and customers through intricate repair and maintenance procedures via phone, video calls, and digital documentation.
• Analyze equipment performance data and identify root causes of recurring problems.
• Develop and update technical manuals, troubleshooting guides, and best practice documents for remote support.
• Collaborate with engineering and product development teams to provide feedback on equipment design and performance issues.
• Escalate unresolved issues to appropriate internal resources, ensuring timely and effective resolution.
• Train and mentor junior field service personnel on advanced troubleshooting techniques and remote support protocols.
• Maintain detailed records of all service requests, resolutions, and customer interactions in the CRM system.
• Proactively identify potential equipment failures and recommend preventative maintenance strategies.
• Contribute to improving the overall efficiency and effectiveness of the remote technical support function.

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
• Minimum of 7 years of experience in field service, maintenance, or repair of complex industrial equipment.
• Demonstrated expertise in diagnosing and repairing mechanical, electrical, and hydraulic systems.
• Proficiency with diagnostic software, test equipment, and remote access tools.
• Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
• Proven ability to work independently and manage time effectively in a remote environment.
• Experience with PLCs and industrial automation systems is a significant advantage.
• Ability to interpret complex technical drawings, schematics, and manuals.
• Strong customer focus and a commitment to delivering high-quality support.

• Provide advanced remote technical support and troubleshooting for complex machinery and systems.
• Assist on-site technicians and customers with diagnostic and repair procedures via phone, video, and remote software.
• Develop and maintain technical documentation, repair manuals, and training materials.
• Analyze equipment performance data to identify root causes of failures and suggest preventative measures.
• Collaborate with engineering and product development teams to resolve complex technical issues and improve product design.
• Conduct remote training sessions for field technicians and customer personnel.
• Manage and prioritize incoming technical support requests.
• Stay up-to-date with product advancements and service bulletins.
• Contribute to the continuous improvement of remote support processes and tools.
• Ensure timely and accurate resolution of technical problems to minimize downtime.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Participate in on-call rotation as required.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
• Minimum of 5-7 years of experience in field service, technical support, or maintenance engineering.
• Proven expertise in diagnosing and repairing complex mechanical, electrical, and/or electronic systems.
• Strong understanding of diagnostic tools and techniques.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency with remote access and diagnostic software.
• Ability to work independently and manage time effectively in a remote work environment.
• Experience in creating technical documentation and training materials.
• Willingness to occasionally travel for critical on-site support if required.
• Strong customer-centric approach.

• Provide remote, expert-level technical support for complex installation, maintenance, and repair issues across a range of industrial machinery and systems.
• Diagnose intricate technical problems through detailed communication, remote access tools, and analysis of diagnostic data.
• Develop and deliver comprehensive technical training materials and remote coaching sessions for junior field technicians and customer support teams.
• Create and update technical documentation, including troubleshooting guides, maintenance procedures, and best practices.
• Analyze service reports and equipment performance data to identify trends, recurring issues, and opportunities for product improvement.
• Collaborate closely with engineering, product development, and customer support teams to resolve complex client challenges.
• Act as a primary point of escalation for critical technical issues, ensuring timely and effective resolution.
• Advise on preventative maintenance strategies and optimal operational procedures to minimize downtime.
• Manage remote diagnostic tools and software, ensuring their effective utilization.
• Maintain an in-depth understanding of product lines, technical specifications, and industry standards.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field.
• Minimum of 6 years of hands-on experience in field service, installation, maintenance, or technical support of complex industrial equipment.
• Proven expertise in diagnosing and resolving mechanical, electrical, and control system issues.
• Strong proficiency with diagnostic tools, oscilloscopes, multimeters, and remote access software.
• Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to work independently and manage priorities effectively in a fully remote setting.
• Experience in training or mentoring junior technical staff is highly advantageous.
• Knowledge of specific industry sectors relevant to the client's equipment (e.g., manufacturing, automation, energy) is a strong plus.
• Familiarity with PLCs and industrial automation systems is preferred.