810 No Experience Needed jobs in Kenya

We are looking for a Customer Experience Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

Bluemify is dedicated to empowering mothers at every stage of their journey by providing both virtual and home-based consultation services. We connect mothers to professionals from the comfort of their homes, ensuring that they receive the necessary support and guidance. Our mission is to make professional help more accessible and convenient for mothers everywhere.

Role Description

This is an internship role for a User Experience (UX) Design Intern. The UX Design Intern will be responsible for applying design thinking principles, conducting user research, and creating visual designs for web and mobile interfaces. The candidate will also be involved in developing prototypes, improving user experience (UX), and collaborating with cross-functional teams to enhance product usability and accessibility.

Qualifications

• Proficiency in Design Thinking and User Research
• Strong skills in Visual Design and User Experience (UX)
• Experience in Prototyping and creating interactive mockups
• Excellent communication and collaboration skills
• Experience in healthcare or related industries is a plus

What you'll get

• Hands-on startup experience in the growing health-tech sector.
• Opportunity to design for social impact and improve maternal mental health care.
• Mentorship and guidance from an experienced, cross-functional team.
• Exposure to real-world product development processes in web and mobile.
• A chance to build your portfolio with impactful projects.
• Flexible remote working.
• Potential pathway to a full-time role after internship.

Company Description

Onbora is a startup company looking for a UX/UI designer to help in the design procedures for the company. Our company focuses on offering tech solutions for small and medium businesses in Africa.

Role Description

This is a full-time on-site role for a User Experience Designer located in Nairobi. The User Experience Designer will be responsible for applying design thinking to create intuitive and engaging user experiences. Daily tasks include conducting user research, creating visual designs, and developing prototypes. The designer will collaborate with cross-functional teams to ensure the design vision is executed effectively.

Qualifications

• Proficiency in Design Thinking and User Research skills
• Expertise in User Experience (UX) and Visual Design
• Ability to create high-fidelity Prototypes
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Bachelor's degree in Design, Human-Computer Interaction (HCI), or related field is preferred
• Experience in a similar role is a plus

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.

We Are Doing This By

• Igniting a passion for learning that accelerates academic performance and success regardless of age.
• Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
• Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child's education.

And we need your help to take our expansion global Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.

Summary

• Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.
• This role is specifically to support the students and families whose primary language is Mandarin.

Responsibilities

• Student and Parent Support:

• Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.

• Ensure students and parents feel supported and receive timely responses to their queries.

• Provide personalized solutions considering the student's goals, academic performance, and potential barriers.

• Communication and Relationship Building:

• Regularly check in with students and parents throughout the year, serving as their primary point of contact.

• Maintain effective communication channels, including WhatsApp, Email, and be able to manage calls on zoom.

• Administrative Tasks:

• Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.

• Utilize and maintain our administrative and educational online systems.

• Onboarding and Orientation:

• Run and improve the parent/student onboarding process.

• Organize orientation sessions for new students and check-in calls with students and parents.

• Localise these processes for the Chinese market taking into account feedback from families and the admissions team

• Collaboration and Problem Solving:

• Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.

• Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

Key Competencies

• Enthusiasm for supporting students, parents and their academic journey at CGA
• Ability to work independently, prioritize effectively, and strategically solve problems.
• Significant learning adaptability and strong grasp of technology and systems.
• Building rapport and trust with stakeholders (admissions team, academic team, other CGA teams) and students and their families
• Fluent written and verbal communication in English and Mandarin.
• Collaborative spirit which is open to feedback
• Strong time and stress management skills.
• Empathy, resilience, solution-focused thinking
• Attention to detail and a high degree of flexibility.

Working Hours

• Full-time, 40 hours per week. The candidate should be available from 9 am to 6 pm in any of the following timezones GMT+7 - GMT+9 and be available once a week for a meeting outside of those hours to accommodate for our team meetings with people from different timezones.

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

Learning Experience Designer– Day Shift (UK Hours)

Work from our office in Kenya

Day Shift | 9 AM – 6 PM (UK Hours)

About the Role

The ideal candidate will design and deliver story-led, high-impact learning experiences that foster behaviour change and leadership growth across global organisations. This role merges instructional design, storytelling, and publishing—with significant ownership and strategic influence.

You'll be responsible for ensuring:

• Content quality
  : all materials are clear, polished, and impactful.

• Client alignment
  : programmes are tailored to the culture, context, and goals of clients.

• Story-driven design
  : courses include realistic cases, prompts, and narratives.

• Process excellence
  : workflows are efficient, collaborative, and meet deadlines.

Key Responsibilities

• Design and structure outcome-driven learning journeys.

• Review and refine content for clarity, tone, grammar, and resonance.

• Develop stories, case studies, toolkits that encourage discussion.

• Customise programmes in collaboration with clients and internal teams.

• Maintain consistency of voice, style, and standards across all materials.

• Guide and mentor writers, freelancers and contributors.

• Contribute to scalable content strategy and optimise content workflows.

• Introduce innovative approaches in content creation and publishing.

Experience & Qualifications

Experience Required (Minimum):

• 3-5 years' proven experience in instructional design, content creation or publishing, ideally within the leadership development or corporate learning sphere.

• Demonstrable track record designing and delivering programmes that drive measurable outcomes (e.g., behaviour change, improved performance).

• Experience working with senior stakeholders or executives; adept at interviewing and distilling insight.

• Proven ability to manage complex projects under tight deadlines while maintaining quality.

• Prior involvement in developing story-driven materials such as case studies, scenario-based content, and toolkits.

• Experience working with cross-functional or international teams, with sensitivity to cultural differences.

Qualifications Required:

• Bachelor's degree in Communications, Journalism, English, Education, Instructional Design or closely related field (or equivalent experience).

• Excellent written and verbal English — impeccable grammar, clarity, and style.

• Preferred: Master's degree in Instructional Design, Learning Sciences, Educational Technology or similar.

• Preferred: Professional certifications (e.g. in eLearning, Instructional Design, or Learning & Development).

Technical Skills & Tools

• Proficiency in instructional design tools (e.g. Articulate 360, Adobe Captivate or similar).

• Strong content creation using Microsoft Office / Google Workspace.

• Experience with at least one Learning Management System (LMS).

• Ability to storyboard, script and structure learning journeys using recognised instructional frameworks (ADDIE, Bloom's Taxonomy, etc.).

• Exceptional editing, proofing, and publishing skills.

What You'll Bring

• A curious and strategic mindset; always looking for ways to improve.

• High attention to detail, with a strong sense of ownership.

• Ability to think both creatively and analytically.

• Excellent communication and interpersonal skills.

• Capacity to adapt to different client cultures and organisational contexts.

Why Join Us

• Influence global leadership and culture transformation.

• Professionally enriching, intellectually stimulating environment.

• Opportunity to shape content strategy, design, and publishing.

• Work with a passionate team focused on real impact and positive change.

Job Description
PRIMARY PURPOSE
The Guest Experience team is a high touch guest centric team, dedicated to exceptional guest engagement throughout the guests' journey. From daily support prior to arrival until their day of departure, you will assist in additions/amendments to guests stay and any last-minute changes they encounter. The core purpose of this position is to drive open proactive communication and bespoke service delivery by providing operational excellence to the Wilderness guest.

• This position is based in Nairobi, Kenya

Detailed Responsibilities

• General
• Create seamless service delivery through regular correspondence with guests and agents during travel. Delighting them with high attention while focusing on the intricacies of the guest's journey.
• Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
• Deal promptly and efficiently with any queries and resolve guest queries during travel.
• Operating according to and in compliance with – WS standards of operations, company policies and procedures, and WS code of conduct.
• Offer highly personalised guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
• Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
• Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
• Pre-Travel
• Send a welcome introduction to all guests out of country prior to their international flight into Africa.
• Proactive communication with the guest using a WhatsApp/email (text-based platform) to maintain effective communication and introduction of their support team including EAH services.
• In collaboration with the Reservations team, use the guest information on the WW, updating the CRM database where necessary, upholding POPI & GDPR compliance from guests.
• Acquiring final flight schedules and monitoring for any last minute tracking changes. Updating if any land arrangements are affected by delays or additional services added.
• Looking for opportunities to enhance itineraries pre-trip, working closely with Guest Ops & AP supplier offerings.
• Ensure guests have the latest updated travel regulations/itinerary changes from the reservations team prior to departure, should any changes happen during travel, work on corrective updates to ensure seamless changes on the ground.
• Ensure advance reconfirmation of services 3 days prior to guests' departure. Ensuring all booking information has been received from the Operations team and is in order with all suppliers.
• During Travel
• Resolve and action all issues during travel ensuring constant communication with the internal stakeholders providing support, offering solutions to guests quickly and efficiently, with the focus of enabling Wilderness to offer an elevated guest experience at each touch point of the trip. For all cost changes work closely with the Reservations teams to keep the booking updated and they will then update the agents where necessary.
• Updating EAH for any after-hours service requirements (evening and weekends)
• Acting as a conduit to ensure the updated guest information/feedback is collected and shared with all relevant parties (WS & DMC offering).
• Using all opportunities to "Surprise and delight" guests through extra care and attention to detail.
• Constant monitoring of flight schedules/tracking for up-to-date connections.
• Working closely with M&G teams, Tours and transfer guides with guests arrival/departure details or any guest itinerary changes.
• Encourage the use of Social Media posts during the guest's trip and tagging Wilderness where possible.
• Work closely with the Wilderness24 incident management team should one of your guests be negatively impacted by an event/issue. Flag and raise any concern around a hazard or incident raised by the guest and not reported elsewhere with Wilderness24. Follow the W24 procedures and be available where necessary once incidents are at play.
• Flag and raise any concern around a complaint raised by the guest to the relevant Reservations Manager, Sales Managers, EAH and Travel Analyst teams.
• Post Travel
• Ensure guest profile information / Feedback is accurately captured and updated in all relevant systems in line with POPI and GDPR compliance.
• Any/All Feedback to be relayed to the necessary stakeholders within the business i.e. Country Operations, Reservations, Sales, Travel Analysts, and Owned Agencies.
• Handover of any action items to Reservations to engage with Trade partners

CANDIDATE PROFILE
Qualification

• Tertiary certificate in Travel & Tourism/hospitality.

Experience

• 3-5 years' experience at a Senior level in Reservations.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, email, Internet)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General destination knowledge on Southern & East Africa.
• Personal and work travel experience in Southern and East Africa.
• Problem solver and good with guest interaction
• Excellent attention to detail.

Skills
Skills:

• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous
• Ability to multitask and ensure good time-management
• Aptitude in resolving problems with a customer-based approach

Interests
A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word 'Hi' to
Apply

• Monitor and respond to customer inquiries across various channels, including email, chat, and social media.
• Analyze customer feedback from surveys, reviews, and direct interactions to identify trends and areas for improvement.
• Develop and implement strategies to enhance the customer experience at every touchpoint.
• Collaborate with cross-functional teams (e.g., product, marketing, sales) to address customer concerns and implement solutions.
• Create and update customer-facing documentation, FAQs, and knowledge base articles.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Advocate for the customer by providing insights and recommendations to internal teams.
• Maintain a high level of product and service knowledge to effectively assist customers.
• Contribute to the development of customer service training materials.
• Track and report on key customer experience metrics.

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Minimum of 3 years of experience in customer service, customer success, or a related role.
• Proven ability to analyze customer data and translate insights into actionable improvements.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with customer service software, CRM systems, and helpdesk tools.
• Empathetic and patient demeanor with a genuine desire to help customers.
• Ability to work independently and manage time effectively in a remote setting.
• Detail-oriented with strong organizational skills.
• Experience in developing customer journey maps is an advantage.