319 No Experience Needed jobs in Kenya
Customer Service and Client Experience Associate
Nairobi, Nairobi
VibeReach Kenya
Posted 2 days ago
Job Viewed
Job Description
We are hiring a dedicated and professional Customer Service & Client Experience Associate to join our front-line support team. This role is suited for candidates with a passion for service, excellent communication skills and at least 1 year of experience in a customer-facing position. You will serve as the first point of contact for clients, ensuring prompt, clear and courteous support across all communication channels.
br>Key Responsibilities:
1. Respond to customer inquiries via phone, email and social media in a timely and professional manner
2. Offer accurate information regarding services, programs or events
3. Escalate and follow up on client issues until resolution is achieved
4. Maintain records of customer interactions and track service trends
5. Support internal communications by providing feedback on customer concerns
6. Assist in scheduling appointments, providing documentation and guiding clients through available support processes
Required Qualifications:
1. Minimum 1 year of experience in a customer service, administrative or support role
2. Certificate or Diploma in Business Administration, Communications, Customer Service or related field
3. Excellent verbal and written communication skills
4. Ability to stay calm under pressure and handle complaints with professionalism
5. Proficiency in computer applications (MS Office, Google Workspace, or similar tools)
6. Strong organizational and time management skills
br>Key Responsibilities:
1. Respond to customer inquiries via phone, email and social media in a timely and professional manner
2. Offer accurate information regarding services, programs or events
3. Escalate and follow up on client issues until resolution is achieved
4. Maintain records of customer interactions and track service trends
5. Support internal communications by providing feedback on customer concerns
6. Assist in scheduling appointments, providing documentation and guiding clients through available support processes
Required Qualifications:
1. Minimum 1 year of experience in a customer service, administrative or support role
2. Certificate or Diploma in Business Administration, Communications, Customer Service or related field
3. Excellent verbal and written communication skills
4. Ability to stay calm under pressure and handle complaints with professionalism
5. Proficiency in computer applications (MS Office, Google Workspace, or similar tools)
6. Strong organizational and time management skills
This advertiser has chosen not to accept applicants from your region.
0
Guest Experience Manager
00100 Abothuguchi West
KES150000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality establishment in Nairobi, Nairobi, KE , is seeking an exceptional Guest Experience Manager to elevate the service standards and ensure unparalleled satisfaction for all patrons. This role demands a proactive, customer-centric individual with a flair for creating memorable experiences. You will oversee all aspects of guest interactions, from arrival to departure, ensuring every touchpoint is exceptional.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance the overall guest experience, aligning with the establishment's brand and service philosophy.
- Lead and train the front-of-house team, including reception, concierge, and guest relations, to deliver outstanding service.
- Act as a point of contact for guest inquiries, requests, and feedback, resolving issues promptly and effectively.
- Monitor guest satisfaction through various channels, including feedback forms, online reviews, and direct interaction.
- Implement service recovery procedures to address and resolve guest complaints with empathy and efficiency.
- Collaborate with other departments, such as Food & Beverage, Housekeeping, and Events, to ensure seamless guest service delivery.
- Proactively identify opportunities to personalize guest experiences and anticipate their needs.
- Maintain impeccable standards of presentation and operational efficiency within guest-facing areas.
- Analyze guest feedback data to identify trends and implement improvements in service delivery.
- Stay updated on industry best practices and emerging trends in hospitality guest relations.
- Manage the guest relations team, fostering a positive and motivated work environment.
- Ensure adherence to all health, safety, and hygiene standards within guest areas.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven track record of successfully managing guest expectations and resolving complex service issues.
- Strong leadership, coaching, and team-building skills.
- Exceptional interpersonal and communication skills, with a high level of emotional intelligence.
- Proficiency in hotel management software (PMS) and reservation systems.
- A deep understanding of luxury service standards and customer satisfaction metrics.
- Ability to work flexible hours, including evenings, weekends, and holidays, as dictated by business needs.
- A passion for creating positive and memorable guest experiences.
- Excellent problem-solving and decision-making capabilities.
This advertiser has chosen not to accept applicants from your region.
1
Guest Experience Manager
20100 Naivasha, Rift Valley
KES5500000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prestigious hospitality group known for its exceptional service, is seeking a proactive and dedicated Guest Experience Manager to oversee operations in **Naivasha, Nakuru**. This role is crucial in ensuring every guest enjoys a memorable and seamless stay. You will lead a team of hospitality professionals, focusing on service excellence, problem resolution, and personalized guest interactions. Responsibilities include developing and implementing strategies to enhance guest satisfaction, managing guest feedback systems, and training staff on service standards and best practices. You will be the primary point of contact for VIP guests and handle any escalated guest complaints with professionalism and efficiency. Proactive engagement with guests, anticipating their needs, and creating tailored experiences are key to this role. The ideal candidate will have a Bachelor’s degree in Hospitality Management or a related field, coupled with at least 6 years of progressive experience in guest services or front office management within luxury hotels or resorts. Demonstrable leadership skills, exceptional communication abilities, and a deep understanding of the hospitality industry are essential. You must possess a genuine passion for service, a keen eye for detail, and the ability to remain calm and effective under pressure. Fluency in English and local languages is required, and proficiency in other languages is a plus. This role requires a hands-on approach, with the ability to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the hospitality business. While not remote, it offers a dynamic and rewarding environment within a leading hospitality brand.
This advertiser has chosen not to accept applicants from your region.
2
Guest Experience Manager
30500 Kitale, Rift Valley
KES400000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group known for its exceptional service standards, is actively seeking a dedicated Guest Experience Manager. This role offers a hybrid work arrangement, blending remote responsibilities with occasional on-site engagement to ensure unparalleled guest satisfaction.
The Guest Experience Manager will be responsible for overseeing and enhancing all aspects of the guest journey, from initial booking to post-stay follow-up. Your duties will include developing and implementing strategies to elevate guest service, managing online reviews and feedback, training front-line staff on service excellence, and resolving guest issues promptly and effectively. You will also be involved in creating personalized experiences and loyalty programs to foster repeat business and positive word-of-mouth referrals. A deep understanding of customer service principles, strong leadership skills, and the ability to anticipate guest needs are crucial for success.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in guest relations, customer service management, or a leadership role within the hospitality or tourism industry is required. Proven ability to manage customer feedback, implement service improvement initiatives, and train teams on exceptional service standards is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. Proficiency in customer relationship management (CRM) systems and hotel management software is highly desirable. This hybrid role requires strong self-management for remote tasks and effective collaboration skills for on-site interactions. Contribute your passion for service to a leading hospitality brand.
The Guest Experience Manager will be responsible for overseeing and enhancing all aspects of the guest journey, from initial booking to post-stay follow-up. Your duties will include developing and implementing strategies to elevate guest service, managing online reviews and feedback, training front-line staff on service excellence, and resolving guest issues promptly and effectively. You will also be involved in creating personalized experiences and loyalty programs to foster repeat business and positive word-of-mouth referrals. A deep understanding of customer service principles, strong leadership skills, and the ability to anticipate guest needs are crucial for success.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in guest relations, customer service management, or a leadership role within the hospitality or tourism industry is required. Proven ability to manage customer feedback, implement service improvement initiatives, and train teams on exceptional service standards is essential. Excellent communication, interpersonal, and problem-solving skills are paramount. Proficiency in customer relationship management (CRM) systems and hotel management software is highly desirable. This hybrid role requires strong self-management for remote tasks and effective collaboration skills for on-site interactions. Contribute your passion for service to a leading hospitality brand.
This advertiser has chosen not to accept applicants from your region.
3
Guest Experience Manager
00200 Makongeni
KES95000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and customer-focused Guest Experience Manager to elevate the overall satisfaction and engagement of their patrons. This fully remote position requires a highly organized and service-oriented individual with a passion for hospitality and a deep understanding of customer service excellence. You will be responsible for developing and implementing strategies to enhance the guest journey, from initial booking to post-stay engagement. Key responsibilities include managing customer feedback, resolving guest issues promptly and effectively, developing loyalty programs, and ensuring that all guest interactions are positive and memorable. The ideal candidate will have a strong background in hospitality, tourism, or customer service management, with a proven ability to build and maintain excellent customer relationships. Excellent communication, problem-solving, and interpersonal skills are essential. You must be adept at anticipating guest needs and exceeding expectations. This role demands creativity, attention to detail, and the ability to manage multiple priorities in a fast-paced, remote environment. We are looking for an individual who is passionate about creating exceptional experiences, driving customer satisfaction, and contributing to the positive reputation of the brand. If you are a dedicated hospitality professional with a flair for service and a desire to make a significant impact on guest satisfaction in a remote capacity, we encourage you to apply.
Responsibilities:
Responsibilities:
- Develop and implement strategies to enhance guest experience and satisfaction.
- Manage guest feedback channels and respond to inquiries and complaints.
- Resolve guest issues promptly and professionally, ensuring a positive outcome.
- Develop and oversee guest loyalty programs and initiatives.
- Train and mentor staff on customer service best practices.
- Monitor guest satisfaction metrics and identify areas for improvement.
- Collaborate with marketing and operations teams to align guest experience strategies.
- Create personalized experiences for guests.
- Stay updated on industry trends in hospitality and customer experience.
- Ensure consistent delivery of high-quality service across all touchpoints.
- Contribute to a positive and welcoming atmosphere for all guests.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- 4+ years of experience in hospitality, tourism, or customer service management.
- Proven experience in improving guest satisfaction and loyalty.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software is a plus.
- Ability to manage multiple priorities and work effectively in a remote setting.
- Detail-oriented with a passion for service excellence.
- Proactive and resourceful in addressing guest needs.
- Experience in developing and implementing service standards.
This advertiser has chosen not to accept applicants from your region.
4
Guest Experience Coordinator
00511 Njiru Village
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and personable Guest Experience Coordinator to enhance the overall experience for their patrons. This role is a blend of remote coordination and on-site presence, requiring a flexible approach to service delivery. You will be responsible for managing guest relations, addressing inquiries, and resolving issues to ensure satisfaction across all touchpoints. Key duties include coordinating bookings, managing guest communications via phone, email, and social media, and providing information about services and amenities. You will also be involved in gathering guest feedback, analyzing it, and implementing improvements to service standards. The ideal candidate possesses exceptional interpersonal skills, a keen eye for detail, and a passion for hospitality. Strong organizational and problem-solving abilities are essential. Proficiency in customer relationship management (CRM) software and standard office applications is expected. Experience in the hospitality or tourism sector is a significant advantage. You should be comfortable working both independently on remote tasks and collaborating with on-site teams when required. This hybrid role supports operations in **Ongata Rongai, Kajiado, KE**. We offer a dynamic work environment with opportunities for professional growth and development within the exciting hospitality and tourism industry.
This advertiser has chosen not to accept applicants from your region.
5
Guest Experience Manager
60400 Meru , Eastern
KES350000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned hospitality group operating luxury resorts, is seeking a dynamic and customer-focused Guest Experience Manager for their prime location in **Meru, Meru, KE**. This role is integral to ensuring an exceptional and memorable stay for every guest, managing all aspects of guest services and satisfaction. You will lead a team of front-of-house staff, implementing service standards and proactively addressing guest needs.
Key responsibilities include overseeing guest check-in/check-out processes, managing room assignments and guest requests, and handling complaints and service recovery with professionalism and efficiency. You will train and motivate the front desk, concierge, and bell staff, ensuring they deliver personalized and attentive service. The Guest Experience Manager will also monitor guest feedback through surveys and reviews, identify areas for improvement, and implement initiatives to enhance the overall guest experience. Collaboration with other departments, such as housekeeping and food and beverage, is essential to ensure seamless service delivery. You will be responsible for upholding the brand's reputation for excellence and ensuring that every guest interaction reflects the highest standards of hospitality. This role requires a high level of energy, strong leadership skills, and a genuine passion for creating outstanding guest experiences. You will be the ambassador of our client's commitment to unparalleled service.
Qualifications:
Key responsibilities include overseeing guest check-in/check-out processes, managing room assignments and guest requests, and handling complaints and service recovery with professionalism and efficiency. You will train and motivate the front desk, concierge, and bell staff, ensuring they deliver personalized and attentive service. The Guest Experience Manager will also monitor guest feedback through surveys and reviews, identify areas for improvement, and implement initiatives to enhance the overall guest experience. Collaboration with other departments, such as housekeeping and food and beverage, is essential to ensure seamless service delivery. You will be responsible for upholding the brand's reputation for excellence and ensuring that every guest interaction reflects the highest standards of hospitality. This role requires a high level of energy, strong leadership skills, and a genuine passion for creating outstanding guest experiences. You will be the ambassador of our client's commitment to unparalleled service.
Qualifications:
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role.
- Proven experience in guest relations and customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Knowledge of hospitality industry best practices and service standards.
- Ability to remain calm and effective under pressure.
- A keen eye for detail and a passion for delivering exceptional service.
- Flexibility to work shifts, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Experience Manager
00100 Moiben
KES900000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Guest Experience Manager to oversee and elevate the guest experience at their establishment. This role offers a hybrid work arrangement, balancing remote responsibilities with on-site presence. As the Guest Experience Manager, you will be instrumental in creating memorable and exceptional experiences for all guests, ensuring high levels of satisfaction and loyalty. You will lead the front-of-house operations, manage guest relations, and implement strategies to enhance service standards across all touchpoints. Your responsibilities will include training and motivating the guest services team, handling guest inquiries and complaints with professionalism and efficiency, and proactively identifying opportunities to exceed expectations. You will also be involved in developing and refining service protocols, managing feedback systems, and analyzing guest satisfaction data to drive continuous improvement. The ideal candidate possesses a deep understanding of hospitality best practices, exceptional interpersonal and problem-solving skills, and a passion for delivering outstanding service. Strong leadership qualities, attention to detail, and the ability to thrive in a fast-paced, dynamic environment are essential. This role requires a proactive approach to anticipating guest needs and a commitment to upholding the highest standards of hospitality. If you are a passionate hospitality professional with a proven ability to create exceptional guest journeys, we invite you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all aspects of guest services and front-of-house operations.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Train, mentor, and manage the guest services team to ensure high service standards.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Proactively identify and address guest needs to ensure a seamless and enjoyable stay.
- Monitor and analyze guest feedback to identify areas for improvement.
- Collaborate with other departments to ensure consistent service delivery.
- Manage guest relations programs and initiatives to foster loyalty.
- Ensure compliance with all health, safety, and hygiene standards.
- Maintain detailed records of guest interactions and feedback.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in guest services, hospitality management, or a similar role.
- Proven experience in managing front-of-house operations and customer relations.
- Strong understanding of hospitality industry standards and best practices.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and CRM systems.
- Ability to work effectively under pressure and resolve guest issues efficiently.
- A passion for customer service and creating positive guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Tourism Experience Designer
20100 Naivasha, Rift Valley
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a creative and customer-focused Tourism Experience Designer to craft unique and memorable travel adventures for their clients. This role is fully remote, allowing you to leverage your expertise from anywhere to conceptualize and develop exceptional travel itineraries. You will be responsible for researching destinations, identifying unique local experiences, and curating personalized itineraries that align with client preferences and our client's brand. Your duties will include collaborating with local partners, sourcing high-quality service providers, and ensuring seamless execution of travel plans. You will also play a key role in market research, identifying emerging travel trends and opportunities for innovation in the hospitality and tourism sector. The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field, with at least 4 years of experience in travel planning, itinerary development, or destination management. A deep understanding of global travel trends and a passion for creating authentic experiences are essential. Excellent communication, negotiation, and project management skills are required, along with a strong creative flair and attention to detail. Proficiency in travel booking systems and a proven ability to work independently in a remote setting are highly valued. Responsibilities include:
- Designing bespoke travel itineraries and experiences.
- Conducting in-depth destination research and trend analysis.
- Sourcing and vetting local suppliers and partners.
- Ensuring the quality and uniqueness of travel offerings.
- Collaborating with sales and marketing teams on product development.
- Providing exceptional customer service throughout the travel planning process.
- Managing project timelines and budgets for itinerary development.
- Staying updated on travel industry best practices and innovations.
- Creating compelling descriptions and visual content for travel packages.
- Gathering client feedback to improve service offerings.
This advertiser has chosen not to accept applicants from your region.
8
Event Experience Coordinator
01100 Makongeni
KES3000 Daily
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a creative and highly organized Event Experience Coordinator to support the planning and execution of various leisure and sports events. This role will involve a mix of remote work and on-site presence as needed for event preparation and execution. You will be responsible for ensuring that all aspects of the event contribute to an exceptional experience for attendees, from initial planning stages through post-event analysis.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for an individual passionate about creating memorable experiences within the leisure and sports sectors. If you are a team player with a flair for creativity and a knack for logistics, we encourage you to apply.
Key Responsibilities:
- Assist in the development of event concepts and themes that align with leisure and sports objectives.
- Coordinate logistics for events, including venue selection, vendor management, and audiovisual setup.
- Develop event timelines and manage project schedules to ensure timely completion of tasks.
- Liaise with marketing teams to create engaging promotional materials and communication plans.
- Manage guest lists, registrations, and ticketing processes.
- Oversee on-site event execution, ensuring smooth operations and addressing any issues that arise.
- Coordinate with sponsors and partners to ensure their requirements are met.
- Develop and manage event budgets, tracking expenses and identifying cost-saving opportunities.
- Gather attendee feedback through surveys and post-event evaluations.
- Analyze event performance metrics to identify successes and areas for improvement for future events.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Create engaging content for event websites and social media platforms.
- Manage volunteers and staff during event setup and execution.
- Source and procure event materials and merchandise.
Qualifications:
- Proven experience in event planning, coordination, or management.
- Strong understanding of the leisure and sports industry is advantageous.
- Excellent organizational, time management, and multitasking skills.
- Creative thinking and problem-solving abilities.
- Proficiency in event management software and Microsoft Office Suite.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work flexible hours, including evenings and weekends, as event schedules require.
- A proactive approach to identifying and resolving potential issues.
- Attention to detail and a commitment to delivering high-quality experiences.
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field is preferred.
This is a fantastic opportunity for an individual passionate about creating memorable experiences within the leisure and sports sectors. If you are a team player with a flair for creativity and a knack for logistics, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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