1,714 Network Administration jobs in Kenya
Remote Senior Network Support Engineer
80100 Shella
KES2500000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and highly skilled Senior Network Support Engineer to join their distributed technical team. This is a permanent, fully remote position that requires a deep understanding of network infrastructure, troubleshooting, and proactive maintenance. The successful candidate will be responsible for ensuring the stability, integrity, and optimal performance of client networks, providing advanced technical support, and implementing network solutions. You will collaborate with cross-functional teams to diagnose and resolve complex network issues, manage network devices, and contribute to network design and architecture. This role demands excellent analytical skills, a problem-solving mindset, and the ability to communicate technical information clearly to both technical and non-technical stakeholders. The ideal candidate will have a proven track record in network engineering, certifications such as CCNA/CCNP or equivalent, and extensive experience with various network protocols and hardware. You will be expected to work independently, manage your workload effectively, and contribute to a positive and productive remote team culture. Key responsibilities include providing Tier 3 support for network-related incidents, performing root cause analysis for recurring issues, configuring and managing routers, switches, firewalls, and VPNs; monitoring network performance using specialized tools; developing and implementing network security measures; documenting network configurations and procedures; mentoring junior team members; and participating in on-call rotation for critical network issues. While the position is fully remote, occasional virtual team meetings and collaborative sessions will be conducted. Candidates should be self-motivated, detail-oriented, and committed to delivering high-quality technical support and solutions. The ability to adapt to evolving technologies and manage multiple priorities in a dynamic environment is crucial. This is an excellent opportunity to leverage your expertise in a challenging and rewarding remote role, contributing to the robust infrastructure of our client's operations, specifically supporting teams that may interact with infrastructure in or around **Malindi, Kilifi, KE**. Fluency in English is essential.
Key Responsibilities:
Key Responsibilities:
- Provide advanced troubleshooting and support for complex network issues.
- Configure, manage, and maintain network hardware and software.
- Monitor network performance and proactively identify potential problems.
- Implement and enforce network security policies and procedures.
- Conduct root cause analysis for network incidents and implement corrective actions.
- Collaborate with other IT teams on infrastructure projects and deployments.
- Develop and maintain network documentation, including diagrams and configurations.
- Mentor and guide junior network support staff.
- Participate in an on-call rotation to ensure 24/7 network availability.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in network engineering and support.
- In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), and network security concepts.
- Experience with Cisco, Juniper, or other enterprise-level networking equipment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Relevant industry certifications (e.g., CCNA, CCNP, JNCIS) are highly desirable.
- Experience with cloud networking (AWS, Azure, GCP) is a plus.
- Proven ability to work effectively in a fully remote environment.
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Senior Telecoms Network Engineer - Remote Support
01000 Makongeni
KES165000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading telecommunications service provider, is seeking a dedicated and skilled Senior Telecoms Network Engineer to join their remote technical support team. This role is fully remote, offering the opportunity to work from your preferred location. The Senior Telecoms Network Engineer will be responsible for ensuring the reliability, performance, and security of the company's telecommunications network infrastructure. Your duties will include monitoring network performance, troubleshooting complex technical issues, implementing network upgrades, and providing expert support to customers and internal teams. This position requires a deep understanding of various networking technologies, including IP routing, switching, wireless technologies (2G/3G/4G/5G), and fiber optics. You will be involved in network planning, capacity management, and the deployment of new network services. The ideal candidate will possess strong analytical and problem-solving abilities, with a proven track record in managing and resolving network incidents. Excellent communication and customer service skills are essential, as you will be interacting with a diverse range of stakeholders. Experience with network monitoring tools and diagnostic equipment is a must. This is an excellent opportunity for a seasoned network professional to contribute their expertise to a critical infrastructure, all within a flexible remote work setup.
Responsibilities:
Responsibilities:
- Monitor, diagnose, and resolve complex network issues to ensure high availability and performance.
- Implement and configure network equipment, including routers, switches, and firewalls.
- Perform network upgrades and maintenance activities during scheduled outages.
- Provide technical support and guidance to junior engineers and field technicians.
- Develop and maintain network documentation, including diagrams and standard operating procedures.
- Participate in capacity planning and network expansion projects.
- Collaborate with other engineering teams to ensure seamless integration of services.
- Stay updated on new networking technologies and industry best practices.
- Respond to network alerts and emergency situations as needed.
- Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
- Minimum of 6 years of experience in telecommunications network engineering.
- Expertise in IP networking, routing protocols (e.g., BGP, OSPF), and switching.
- Strong knowledge of wireless technologies (e.g., LTE, 5G) and mobile network architecture.
- Experience with network monitoring tools (e.g., SolarWinds, PRTG) and troubleshooting techniques.
- Proficiency in configuring network devices from major vendors (e.g., Cisco, Juniper).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills for remote collaboration.
- Relevant certifications (e.g., CCNA, CCNP, JNCIA) are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Remote Telecom Network Technician (Support)
50100 Tuwan
KES60000 Monthly
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Posted 2 days ago
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Job Description
Our client, a leading telecommunications provider, is seeking a skilled and dedicated Remote Telecom Network Technician to join their network operations center (NOC) team. This role focuses on providing remote support, monitoring network performance, and troubleshooting issues to ensure the continuous availability of telecom services. The ideal candidate will possess strong technical expertise in networking, excellent analytical skills, and the ability to diagnose and resolve complex problems efficiently. This is a fully remote position, demanding independence, strong communication, and robust problem-solving capabilities.
Key Responsibilities:
Qualifications:
This is a completely remote role, offering the flexibility to work from your preferred location. You will be a critical member of the team, ensuring the reliability and performance of vital communication infrastructure for our client, serving areas including Bungoma, Bungoma, KE .
Key Responsibilities:
- Monitor telecom network performance using advanced monitoring tools.
- Diagnose and resolve network issues, including connectivity, performance, and configuration problems.
- Respond to network alerts and incidents in a timely manner.
- Perform remote troubleshooting of routers, switches, firewalls, and other network devices.
- Collaborate with field technicians and other teams to resolve escalated issues.
- Document network configurations, procedures, and troubleshooting steps.
- Assist in the implementation and deployment of network upgrades and changes.
- Maintain network security by identifying and mitigating potential threats.
- Analyze network traffic and identify areas for optimization.
- Provide technical support and guidance to customers and internal users as needed.
Qualifications:
- Proven experience as a Network Technician, Network Engineer, or in a similar technical role within the telecommunications industry.
- In-depth knowledge of networking protocols (TCP/IP, BGP, OSPF, etc.) and hardware (routers, switches, firewalls).
- Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
- Familiarity with various telecommunications technologies and standards.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal, for effective remote collaboration.
- Ability to work independently, manage priorities, and meet deadlines in a remote environment.
- Relevant certifications such as CCNA, CCNP, or equivalent are highly desirable.
- A Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field, or equivalent professional experience.
- Willingness to work in shifts as required by network operations.
This is a completely remote role, offering the flexibility to work from your preferred location. You will be a critical member of the team, ensuring the reliability and performance of vital communication infrastructure for our client, serving areas including Bungoma, Bungoma, KE .
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2
Technical Support Engineer - Network Solutions
00100 Abothuguchi West
KES150000 Annually
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Posted 2 days ago
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Job Description
Our client is a leader in providing advanced network solutions and is seeking a dedicated Technical Support Engineer to join our team in **Nairobi, Nairobi, KE**. You will be the primary point of contact for customers experiencing technical issues with our products and services, ensuring swift and effective resolution.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for network products and services.
- Diagnose and resolve complex hardware, software, and connectivity issues for customers.
- Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner.
- Document all customer interactions, troubleshooting steps, and resolutions in the CRM system.
- Escalate unresolved issues to senior technical staff or engineering teams, providing comprehensive details.
- Assist in the development of knowledge base articles, FAQs, and technical documentation.
- Conduct remote diagnostics and provide on-site support when necessary.
- Collaborate with sales and engineering teams to ensure customer satisfaction.
- Maintain a deep understanding of our product portfolio and common customer use cases.
- Participate in product testing and provide feedback to the development team.
- Identify trends in customer issues and provide feedback to improve product design and documentation.
- Manage multiple support tickets simultaneously, prioritizing effectively.
- Stay up-to-date with the latest network technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field.
- Minimum of 3 years of experience in technical support, specifically with networking equipment and protocols.
- Strong understanding of TCP/IP, DNS, DHCP, routing, switching, and firewalls.
- Experience with network monitoring tools and diagnostic utilities.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in providing customer support in a helpdesk environment.
- Strong communication, interpersonal, and active listening skills.
- Ability to work under pressure and manage customer expectations effectively.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.
- A customer-centric attitude with a passion for resolving technical challenges.
This advertiser has chosen not to accept applicants from your region.
3
Remote IT Infrastructure Technician - Network & Systems Support
80200 Abothuguchi West
KES50000 Monthly
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a skilled and detail-oriented Remote IT Infrastructure Technician to provide essential network and systems support. This is a fully remote position where you will be responsible for maintaining the stability, integrity, and efficient operation of our client's IT infrastructure. Your duties will encompass a wide range of technical support tasks, including troubleshooting network issues, managing servers, supporting end-user devices, and implementing IT security best practices. You will play a key role in ensuring seamless connectivity and optimal performance for all remote employees. This role requires strong problem-solving abilities, a comprehensive understanding of IT systems, and excellent communication skills to effectively assist users and collaborate with the IT team. You will be expected to respond to technical issues promptly and efficiently, minimizing downtime.
Responsibilities:
Responsibilities:
- Provide remote technical support for network infrastructure, including routers, switches, firewalls, and VPNs.
- Monitor system performance and troubleshoot issues related to servers (Windows/Linux), cloud services, and applications.
- Install, configure, and maintain hardware and software for end-users across various locations.
- Respond to and resolve IT support tickets in a timely and efficient manner.
- Implement and enforce IT security policies and procedures to protect company data and systems.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Develop and maintain IT documentation, including network diagrams, procedures, and knowledge base articles.
- Perform regular system maintenance, patching, and updates to ensure security and optimal performance.
- Collaborate with senior IT staff on infrastructure projects and upgrades.
- Troubleshoot connectivity issues and provide support for remote access solutions.
- Ensure compliance with IT policies and regulatory requirements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT support, network administration, or systems administration.
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP), hardware, and software.
- Experience with server operating systems (Windows Server, Linux).
- Proficiency in troubleshooting common hardware and software issues.
- Familiarity with cloud platforms such as AWS or Azure is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications such as CompTIA Network+, CompTIA A+, CCNA are highly desirable.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer - Network Infrastructure
20100 Nyeri Town
KES250000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client requires a highly skilled Senior Technical Support Engineer to provide advanced support for their network infrastructure. This position is fully remote, allowing you to leverage your expertise to troubleshoot and resolve complex technical issues from your home office. You will be responsible for diagnosing and rectifying hardware and software problems related to routers, switches, firewalls, and other networking components. Your duties will include providing Tier 3 support, escalating issues when necessary, and documenting solutions for our knowledge base. The ideal candidate will possess in-depth knowledge of network protocols, TCP/IP, routing protocols (BGP, OSPF), and network security best practices. Experience with network monitoring tools, configuration management, and troubleshooting tools is essential. You must be adept at analyzing network performance, identifying bottlenecks, and implementing corrective actions to ensure optimal system uptime and efficiency. Excellent problem-solving, analytical, and communication skills are paramount, along with the ability to explain technical details clearly to both technical and non-technical users. This is a demanding but rewarding role, offering the chance to work with cutting-edge technology and contribute significantly to the stability and performance of our client's critical infrastructure. You will be a key player in maintaining seamless network operations for their users. The successful candidate will demonstrate a proactive approach to identifying potential issues, a commitment to timely resolution, and a dedication to providing exceptional technical support in a fully remote environment. This role requires a self-starter with a passion for network engineering and a strong drive to deliver reliable and robust network solutions.
This advertiser has chosen not to accept applicants from your region.
5
Senior Technical Support Engineer - Network Infrastructure
50200 Kakamega, Western
KES250000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to provide expert assistance for their complex network infrastructure. This is a fully remote position, offering the opportunity to work from home while resolving challenging technical issues. You will be responsible for diagnosing and resolving advanced hardware and software problems, offering comprehensive solutions to clients, and contributing to the improvement of support processes. This role requires a deep understanding of networking protocols, hardware, and software, with a passion for customer satisfaction.
Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a specialization in network infrastructure, is required. Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), network security principles, and common network diagnostic tools is essential. Experience with enterprise-level networking hardware and software from major vendors is highly desirable. Excellent analytical, problem-solving, and communication skills are critical for this remote role. The ability to explain complex technical concepts to non-technical users is paramount. Certifications such as CCNA, CCNP, or CompTIA Network+ are a plus. If you are a seasoned technical support professional passionate about resolving complex network challenges from a remote setting, we encourage you to apply.
Responsibilities:
- Provide advanced technical support for network infrastructure issues, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve complex hardware and software problems for customers and internal teams.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Escalate unresolved issues to appropriate internal teams, such as R&D or engineering, providing detailed problem descriptions.
- Document all support interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Identify trends in support issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the testing of new product releases and software updates.
- Provide training and mentorship to junior support engineers.
- Ensure customer satisfaction by delivering timely and effective technical solutions.
- Stay current with the latest advancements in network technology and support best practices.
- Contribute to the continuous improvement of support processes and customer service standards.
- Manage multiple support tickets simultaneously, prioritizing urgent issues.
- Participate in on-call rotations as needed for critical support issues.
- Build strong relationships with key customers by providing consistent and reliable support.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a specialization in network infrastructure, is required. Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), network security principles, and common network diagnostic tools is essential. Experience with enterprise-level networking hardware and software from major vendors is highly desirable. Excellent analytical, problem-solving, and communication skills are critical for this remote role. The ability to explain complex technical concepts to non-technical users is paramount. Certifications such as CCNA, CCNP, or CompTIA Network+ are a plus. If you are a seasoned technical support professional passionate about resolving complex network challenges from a remote setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Engineer - Network Infrastructure
00100 Abothuguchi West
KES280000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of advanced IT solutions, is looking for a skilled and proactive Remote Technical Support Engineer specializing in Network Infrastructure to join their global, fully remote technical services team. In this role, you will be responsible for providing high-level technical support to clients, troubleshooting complex network issues, and ensuring the optimal performance and reliability of their network infrastructure. Your duties will include diagnosing and resolving hardware and software problems, configuring network devices, monitoring network performance, and implementing preventative maintenance measures. You will also play a key role in customer support, guiding clients through technical challenges and providing clear, concise solutions. The ideal candidate possesses a strong background in networking technologies (TCP/IP, routing, switching, firewalls), certifications such as CCNA or equivalent experience, and a proven ability to work independently and manage multiple support tickets efficiently. Excellent problem-solving skills, a customer-centric approach, and strong communication abilities are crucial for success in this remote position. This is a fantastic opportunity to advance your career in network engineering and support within a flexible, remote-first work environment, collaborating with a talented international team. You will utilize sophisticated remote diagnostic and management tools to ensure seamless client operations. We are seeking an engineer who is passionate about technology, dedicated to providing exceptional service, and capable of thriving in an autonomous work setting. Your expertise in ensuring network uptime and security will be highly valued.
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7
Senior Technical Support Engineer - Network Infrastructure
20200 Mwembe
KES130000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of industrial automation solutions, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote support team. This critical role will focus on providing expert technical assistance and troubleshooting for our client's network infrastructure and automation systems. The ideal candidate will possess a deep understanding of network protocols, hardware, software, and industrial control systems, with a proven ability to diagnose and resolve complex technical issues in a timely manner. As a remote-first professional, you will be the primary point of contact for customers facing technical challenges, leveraging advanced diagnostic tools and remote access capabilities. You will collaborate closely with engineering, product development, and customer success teams to ensure customer satisfaction and contribute to product improvement. This position requires exceptional problem-solving skills, strong communication abilities, and the capacity to work autonomously and efficiently in a distributed support environment.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 2/3 technical support and troubleshooting for network infrastructure, automation hardware, and software products remotely.
- Diagnose and resolve complex technical issues related to network connectivity, system performance, and software functionality.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Escalate critical issues to appropriate engineering teams and follow up to ensure resolution.
- Document technical issues, solutions, and workarounds in a comprehensive knowledge base.
- Assist customers with product installations, configurations, and upgrades remotely.
- Conduct remote troubleshooting sessions using diagnostic tools, remote desktop software, and log analysis.
- Provide feedback to product development and engineering teams based on customer issues and trends.
- Develop and deliver technical training materials for customers and internal support staff.
- Maintain a high level of customer satisfaction by providing expert and efficient support.
- Stay up-to-date with product releases, new technologies, and industry best practices.
- Collaborate effectively with a remote global team, sharing knowledge and best practices.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience will be considered.
- Minimum of 5 years of experience in technical support, preferably in networking, industrial automation, or IT infrastructure.
- In-depth knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs), network devices (routers, switches, firewalls), and wireless technologies.
- Experience with industrial control systems (e.g., PLCs, SCADA) and communication protocols (e.g., Modbus, Profibus) is highly advantageous.
- Proficiency in troubleshooting operating systems (Windows, Linux) and virtualization technologies.
- Excellent analytical, problem-solving, and debugging skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work flexible hours, including potential on-call rotations.
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