843 Mechanical Field jobs in Kenya
Technical Support Specialist
50201 Tuwan
KES65000 Annually
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Posted today
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Job Description
Our client is seeking a proactive and technically skilled Technical Support Specialist to join their expanding customer service team. This is a fully remote role where you will be the first point of contact for customers experiencing technical difficulties with our client's software products and services. Your primary objective will be to provide timely, accurate, and friendly support, ensuring high levels of customer satisfaction. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a patient demeanor.
Responsibilities:
Qualifications:
Join our client's dedicated support team and help users navigate their technical challenges from the comfort of your own home.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, diagnosing and resolving technical issues.
- Provide step-by-step guidance to users on product features and functionalities.
- Troubleshoot and resolve hardware and software problems, including network connectivity, operating system issues, and application errors.
- Escalate complex issues to higher-level support teams or engineering when necessary, ensuring clear documentation.
- Maintain a thorough understanding of the client's products and services to provide effective support.
- Document all customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Create and update knowledge base articles and FAQs to empower users and reduce support volume.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to a positive and supportive team environment through collaboration and knowledge sharing.
- Adhere to service level agreements (SLAs) to ensure timely resolution of customer issues.
- Provide feedback on customer support processes and suggest areas for improvement.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT or a related field is preferred.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in a remote setting.
- Proficiency in troubleshooting common hardware and software issues across various operating systems (Windows, macOS).
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving abilities and a customer-centric approach.
- Patience, empathy, and a positive attitude when dealing with customers.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Basic understanding of cloud-based services is desirable.
Join our client's dedicated support team and help users navigate their technical challenges from the comfort of your own home.
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0
Technical Support Lead
00100 Tuwan
KES1800000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This is a fully remote position, ideal for a leader who can guide a distributed team effectively. You will be responsible for overseeing the technical support department, ensuring timely and effective resolution of customer inquiries and issues. This includes managing a team of support agents, developing support processes, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a proven ability to lead and motivate a team. You will be responsible for tracking support metrics, identifying trends in customer issues, and collaborating with engineering and product teams to implement solutions and improvements. This role requires exceptional communication skills, both written and verbal, and the ability to thrive in a fast-paced, remote environment. You will ensure that all support channels are managed efficiently and that customers receive exceptional service.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support representatives.
- Develop and implement efficient customer support processes and procedures.
- Monitor and analyze support ticket volume, resolution times, and customer satisfaction metrics.
- Provide technical expertise and guidance to the support team.
- Train and mentor new support staff.
- Act as a point of escalation for complex customer issues.
- Collaborate with product and engineering teams to resolve bugs and improve product functionality.
- Maintain the knowledge base and ensure its accuracy and completeness.
- Ensure adherence to service level agreements (SLAs).
- Continuously identify opportunities for improvement in support operations.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support or customer service, with at least 2 years in a leadership role.
- Strong understanding of IT systems, networks, and common software applications.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent troubleshooting and problem-solving skills.
- Proven leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage a remote team effectively.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
20200 Kapsuser
KES55000 Monthly
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and resourceful Technical Support Specialist to join their customer-centric team. This is a fully remote position, providing essential support to users encountering technical issues with our software and systems. You will be responsible for troubleshooting hardware and software problems, providing clear and concise solutions, and escalating complex issues when necessary. The ideal candidate possesses excellent technical aptitude, strong problem-solving skills, and outstanding customer service abilities. Proficiency in diagnosing and resolving issues related to operating systems, applications, networks, and hardware is crucial. You will be the first point of contact for many users, requiring patience, empathy, and the ability to explain technical concepts in an easily understandable manner. As a remote role, you will manage your workload efficiently, utilize our ticketing system effectively, and maintain accurate records of customer interactions. We are looking for an individual who is proactive, adaptable, and committed to ensuring user satisfaction. Key responsibilities include responding to support requests via phone, email, and chat; guiding users through troubleshooting steps; documenting technical solutions; identifying recurring issues to inform product improvements; and maintaining knowledge base articles. Our client is dedicated to providing a supportive and collaborative remote work environment, offering opportunities for professional development in the IT support field. If you have a passion for technology and helping others, this is an excellent opportunity to contribute to our success.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to end-users via multiple channels (phone, email, chat).
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions for technical problems.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant IT teams.
- Maintain and update knowledge base articles with solutions and troubleshooting guides.
- Identify trends in support requests and provide feedback for product improvement.
- Ensure a high level of customer satisfaction through excellent service.
- Stay current with product updates and relevant technologies.
- Adhere to company policies and procedures for technical support.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- A strong willingness to learn and adapt to new technologies.
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Must be legally eligible to work in Kenya.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
20100 Mwembe
KES450000 Annually
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Posted 5 days ago
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Job Description
Our client is looking for a highly skilled and motivated Technical Support Lead to manage their customer service and helpdesk operations. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in **Naivasha, Nakuru, KE**. You will be responsible for leading a team of support specialists, ensuring the delivery of exceptional technical assistance to our diverse customer base. Key responsibilities include troubleshooting complex technical issues, developing and implementing support strategies, and maintaining comprehensive knowledge bases. You will also be involved in training and mentoring support staff, monitoring team performance, and identifying areas for process improvement. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a passion for customer satisfaction. Experience with ticketing systems, remote diagnostic tools, and various operating systems is essential. You will work closely with other departments to resolve escalated issues and contribute to product development by relaying customer feedback. This role requires strong communication and leadership skills, with the ability to motivate a team and manage priorities effectively in a fast-paced environment. We seek an individual who is proactive, detail-oriented, and committed to providing timely and effective solutions to our valued customers.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
80100 Shella
KES85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to provide exceptional support to their user base. This is a fully remote position that requires a deep understanding of technical troubleshooting, excellent communication skills, and a passion for helping users resolve complex issues. You will be responsible for diagnosing and resolving technical hardware and software issues, guiding users through problem-solving processes, and providing clear, concise explanations of technical solutions. The ideal candidate will have experience supporting a variety of software applications, operating systems, and network environments. You will be expected to manage support tickets, document solutions, and contribute to the knowledge base to empower users and fellow support team members. This role demands strong analytical and problem-solving skills, with the ability to quickly identify root causes of technical problems and implement effective resolutions. Excellent interpersonal skills are crucial for effectively communicating with users of varying technical expertise. As a remote employee, you must be a self-starter, highly organized, and possess the discipline to manage your workload effectively while maintaining high standards of service. You will be an integral part of a collaborative support team, sharing insights and best practices to continuously improve the support experience. Experience with remote support tools, ticketing systems (e.g., Zendesk, Jira Service Desk), and common IT infrastructure components is essential. We are looking for a patient, empathetic, and technically adept individual who is dedicated to ensuring user satisfaction and system stability. Proactive communication and follow-through are key to success in this role. Join us and become a critical resource for users, ensuring their seamless experience with our client's technology. Responsibilities include:
- Providing technical assistance and support for incoming queries and issues.
- Responding to client requests for technical support.
- Diagnosing and resolving technical hardware and software issues.
- Guiding users through problem-solving processes.
- Documenting all technical issues and resolutions.
- Escalating unresolved issues to the appropriate internal teams.
- Installing, modifying, and repairing computer hardware and software.
- Performing user account management.
- Creating and maintaining IT support documentation and knowledge base articles.
- Ensuring timely and effective resolution of technical problems.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Proficiency in operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Customer-oriented approach with a patient and helpful demeanor.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
60200 Meru , Eastern
KES120000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a skilled and motivated Technical Support Engineer to join their globally distributed team. This is a fully remote position, allowing you to provide expert technical assistance from the comfort of your home. You will be responsible for diagnosing and resolving complex technical issues for our clients' software products and services. This role requires a strong understanding of software applications, hardware systems, and network protocols, combined with excellent problem-solving and communication skills. You will be a key point of contact for customers needing advanced technical support, ensuring their satisfaction and seamless operation of our client's solutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, chat, and remote sessions, addressing complex software and hardware issues.
- Diagnose, troubleshoot, and resolve technical problems efficiently, escalating when necessary to engineering teams with detailed documentation.
- Analyze product performance issues, identify root causes, and implement effective solutions.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
- Collaborate with product development and quality assurance teams to identify and report software bugs and usability issues.
- Assist in the testing and implementation of new software releases and updates.
- Provide training and guidance to less experienced support staff.
- Manage customer relationships, ensuring a high level of satisfaction through timely and effective problem resolution.
- Monitor system performance and identify potential issues before they impact users.
- Contribute to the continuous improvement of support processes and customer service standards.
- Stay current with new technologies and product updates relevant to the support role.
- Work independently to manage assigned tickets and projects, meeting defined service level agreements (SLAs).
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 4 years of experience in technical support or a related IT role, with a strong track record of resolving complex issues.
- In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Proficiency in using remote access tools and helpdesk ticketing systems.
- Excellent analytical and problem-solving skills, with a logical approach to troubleshooting.
- Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Ability to work autonomously and manage time effectively in a remote environment.
- Customer-focused attitude with a passion for delivering exceptional service.
- Experience with cloud platforms (AWS, Azure, GCP) is advantageous.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician - Technical Support
50200 Tuwan
KES80000 Monthly
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a skilled Remote Field Service Technician to join their dynamic team. While the role is based in Bungoma, Bungoma, KE, it operates on a fully remote basis, focusing on providing on-site technical assistance and installation services. This position requires a candidate with strong problem-solving abilities, a hands-on approach to technical challenges, and excellent customer service skills. You will be responsible for ensuring that client equipment is installed, maintained, and repaired to the highest standards, often requiring independent judgment and initiative.
Responsibilities:
Responsibilities:
- Perform on-site installation, troubleshooting, and maintenance of specialized equipment.
- Diagnose and resolve technical issues reported by clients, providing effective solutions.
- Conduct routine inspections and preventative maintenance to ensure optimal equipment performance.
- Collaborate with the remote support team to escalate complex issues and share knowledge.
- Provide technical guidance and training to clients on equipment usage and basic maintenance.
- Document all service calls, including issues found, actions taken, and resolutions, in the company's CRM system.
- Manage inventory of parts and tools, ensuring timely replenishment.
- Adhere to all safety protocols and company procedures during on-site visits.
- Maintain a professional demeanor and build strong relationships with clients.
- Prepare detailed service reports and submit them promptly.
- Operate and maintain a company-provided vehicle if applicable.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and software systems relevant to the company's products.
- Excellent diagnostic and problem-solving skills.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficient in using diagnostic tools and testing equipment.
- Strong customer service and interpersonal skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a clean driving record.
- A technical diploma or certification in a relevant field is highly desirable.
- Must be comfortable traveling to client sites within the Bungoma region.
- This position requires direct client interaction at their locations, but administrative and planning tasks are conducted remotely.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Technical Support Specialist
20110 Mwembe
KES60000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically proficient Remote Technical Support Specialist to provide exceptional assistance to their user base. This is a fully remote position, allowing you to leverage your problem-solving skills from the convenience of your home office. You will be the first point of contact for customers experiencing technical issues with our client's software and hardware products. Your primary responsibilities will include diagnosing and resolving technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. This role demands a patient, empathetic, and clear communicator who can effectively translate technical jargon into understandable terms for non-technical users. You will maintain detailed records of customer interactions, document common issues and their resolutions, and contribute to the knowledge base. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is crucial. Experience with remote support tools and ticketing systems is highly desirable. You will be expected to stay updated on product updates and new features to provide accurate and timely support. The ideal candidate is a proactive problem-solver with a passion for helping others and a commitment to delivering outstanding customer service. This role requires excellent time management and organizational skills to handle multiple inquiries efficiently in a remote setting. This position contributes to the overall satisfaction of users who may be located in or interacting with services related to Naivasha, Nakuru, KE .
Qualifications:
Qualifications:
- High school diploma or equivalent; a degree in IT, Computer Science, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
- Proficient in troubleshooting Windows and macOS operating systems.
- Good understanding of networking principles (TCP/IP, DNS, DHCP).
- Experience with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and manage workload in a remote environment.
This advertiser has chosen not to accept applicants from your region.
7
Remote Technical Support Specialist
30200 Tuwan
KES30000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Remote Technical Support Specialist to provide exceptional IT support to their users. This role operates on a hybrid model, requiring occasional presence in the office for team meetings and specialized tasks, while offering the flexibility of remote work for daily operations. You will be the first point of contact for users experiencing technical issues, diagnosing and resolving problems related to hardware, software, and network connectivity. The ideal candidate is patient, possesses excellent troubleshooting skills, and has a strong understanding of common IT infrastructure. You will be responsible for documenting support requests, tracking issues through to resolution, and providing clear, concise guidance to users. This position requires strong communication skills, both written and verbal, and the ability to explain technical concepts in an understandable manner.
Key responsibilities include: Responding to and resolving IT support tickets via phone, email, and chat ; diagnosing and troubleshooting hardware and software issues; assisting users with account management and access issues; providing guidance on the use of company-specific applications; escalating complex issues to senior IT staff when necessary; maintaining accurate records of support requests and resolutions in the ticketing system; creating and updating IT support documentation and knowledge base articles; performing routine system maintenance and updates; ensuring timely resolution of issues to minimize user downtime; and participating in regular team meetings, both virtual and in-person as required. You will need to be proficient in common operating systems (Windows, macOS), Microsoft Office Suite, and various standard business applications. Experience with remote desktop tools and network troubleshooting is essential. The ability to work independently and manage your time effectively is crucial. We are looking for a proactive individual who is dedicated to providing excellent customer service and has a passion for technology. This role is an excellent opportunity to contribute to the IT infrastructure of a dynamic organization while enjoying a flexible work arrangement. You will be a vital part of ensuring smooth technological operations.
Key responsibilities include: Responding to and resolving IT support tickets via phone, email, and chat ; diagnosing and troubleshooting hardware and software issues; assisting users with account management and access issues; providing guidance on the use of company-specific applications; escalating complex issues to senior IT staff when necessary; maintaining accurate records of support requests and resolutions in the ticketing system; creating and updating IT support documentation and knowledge base articles; performing routine system maintenance and updates; ensuring timely resolution of issues to minimize user downtime; and participating in regular team meetings, both virtual and in-person as required. You will need to be proficient in common operating systems (Windows, macOS), Microsoft Office Suite, and various standard business applications. Experience with remote desktop tools and network troubleshooting is essential. The ability to work independently and manage your time effectively is crucial. We are looking for a proactive individual who is dedicated to providing excellent customer service and has a passion for technology. This role is an excellent opportunity to contribute to the IT infrastructure of a dynamic organization while enjoying a flexible work arrangement. You will be a vital part of ensuring smooth technological operations.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Specialist
60200 Meru , Eastern
KES120000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an experienced Senior Technical Support Specialist to join their fully remote customer service team. This role is crucial for providing exceptional, high-level technical assistance to our diverse client base. You will be the go-to expert for complex troubleshooting, offering timely and effective solutions to intricate technical issues. The ideal candidate possesses a deep understanding of IT systems, excellent problem-solving skills, and a passion for delivering outstanding customer experiences, all within a remote-first environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support via phone, email, and chat to resolve complex hardware, software, and network issues for clients.
- Diagnose and troubleshoot technical problems, identify root causes, and implement effective solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Develop and maintain a comprehensive knowledge base of technical solutions and support procedures.
- Create and update technical documentation, FAQs, and user guides to empower clients and internal teams.
- Train and mentor junior support staff on technical procedures and best practices.
- Monitor support ticket queues and ensure timely resolution of all assigned cases.
- Proactively identify trends in customer issues and provide feedback to product and engineering teams for continuous improvement.
- Participate in product beta testing and provide feedback on new features and functionalities.
- Contribute to the overall improvement of customer satisfaction and retention through exceptional service.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a proven ability to handle advanced technical challenges.
- Extensive knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and diagnostic skills, with the ability to think critically under pressure.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A customer-centric mindset with a commitment to service excellence.
- Ability to work independently, manage time effectively, and troubleshoot complex issues remotely.
- Experience in scripting or basic programming (e.g., Python, Bash) is a significant advantage.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA, MCSA) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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