569 Managers jobs in Nairobi

Our partner, Grey Apple is looking to hire an Operations Manager. Their core mandate is on delivering exceptional event experiences through professional event management, tent and furniture hire, audiovisual & lighting solutions, delegate registration, conference management, exhibition setups, and brand activations and are looking to recruit a competent and experience Operations Manager to join our leadership team.

Key Responsibilities

Event Planning & Execution
·

• Manage the full cycle of event operations from planning to post-event evaluation.
• Ensure seamless coordination of logistics including transport, equipment setup, venue preparation, and vendor management.

Staff Supervision & Management

• Lead, supervise, and motivate on-site staff to ensure efficient delivery of event services.
• Provide clear direction and ensure team adherence to operational standards.

Client Management

• Act as the primary point of contact for clients during event execution.
• Ensure client requirements are met and expectations exceeded, maintaining strong client relationships.

Operational Excellence

• Develop and enforce setup standards, health & safety compliance, and operational guidelines.
• Monitor event delivery to guarantee quality control and consistency.

Cost & Resource Management

• Suggest and implement cost-cutting measures to optimize efficiency.
• Monitor budgets and expenditures, ensuring profitability without compromising quality.

Continuous Improvement

• Prepare detailed operational reports for management.
• Propose innovative solutions and strategies for operational improvement

Qualifications:

• Bachelor's degree or diploma in Operations Management, Business Management, Event Management, or related field.
• Minimum of 8 years' proven experience in operations within the events industry.
• Demonstrated ability to manage large-scale events and complex logistics.
• Strong leadership skills with experience in supervising diverse teams.
• Excellent client-facing and communication skills.
• Knowledge of budgeting, cost management, and operational efficiency strategies.
• Ability to thrive under pressure and
  willingness to work long, irregular hours, including evenings and weekends.
• High integrity, accountability, and a proven track record of performance.

If you're passionate about delivering world-class event experiences and meet the above qualifications, we'd love to hear from you

Send your CV & cover letter to

Role Purpose

The Operations Manager will coordinate and oversee day-to-day operations to ensure smooth execution of projects, efficient use of resources, and consistent delivery of high-quality solutions. This role bridges the gap between strategy and field execution, ensuring teams, processes, proposals, and projects are aligned to achieve customer satisfaction and company objectives.

Key Responsibilities
Project Execution & Coordination

• Plan, schedule, and monitor ongoing ICT/ELV projects to ensure delivery on time, within budget, and to required quality standards.
• Coordinate across engineering, procurement, finance, and admin teams for seamless execution.
• Track project progress, prepare status reports, and flag issues for timely resolution.
• Ensure compliance with client requirements, brand standards, and Bakyson's quality procedures.
• Oversee
  c
  ompleteness of proposals before submission and ensure quotations are delivered to clients in a timely manner.

Operational Processes

• Implement and enforce Standard Operating Procedures (SOPs) for day-to-day activities.
• Support Head of Operations in improving workflows, efficiency, and resource allocation.
• Manage inventory, logistics, and procurement coordination for timely project support.
• Maintain operational dashboards, reporting tools, and documentation.

Team Support & Supervision

• Supervise and guide project coordinators, site engineers, and support staff.
• Ensure staff understand and deliver against assigned tasks and KPIs.
• Support recruitment, onboarding, and training of operations staff.
• Foster a culture of accountability, teamwork, and problem-solving.

Commercial & Financial Support

• Monitor project budgets and expenditures with finance team.
• Ensure cost control measures and optimize vendor relationships.
• Support bid and tender submissions with operational inputs (timelines, resourcing, costing).
• Ensure proposal documentation and quotations are
  complete, accurate, and aligned with client requirements
  .

Qualifications & Experience

• Bachelor's degree in Engineering, Business Administration, Operations, or related field.
• 5+ years of experience in operations/project management within ICT, ELV, MEP, or technology sectors.
• Solid knowledge of project management tools and practices (PMP/PRINCE2 certification is an advantage).
• Experience in coordinating cross-functional teams and managing multiple projects.
• Strong vendor and supply chain coordination experience is an added plus.

Key Competencies

• Strong organizational and multitasking skills.
• Hands-on problem-solving and decision-making ability.
• Excellent communication and interpersonal skills.
• Detail-oriented and process-driven.
• Ability to work under pressure and meet tight deadlines.
• Leadership qualities with a "roll-up-your-sleeves" attitude.

What We Offer

• Exposure to high-profile projects across Sub-Saharan Africa.
• A collaborative and innovative work environment.
• Opportunities for career growth into senior operational leadership.
• Competitive salary with performance linked incentives.

• Oversee and manage daily business operations to ensure efficiency and productivity.
• Develop and implement operational strategies and procedures.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Manage and motivate operational teams, fostering a high-performance culture.
• Optimize workflows and processes to reduce costs and improve quality.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Manage budgets and resource allocation for operational activities.
• Identify and implement process improvements and technological solutions.
• Liaise with other departments to ensure seamless cross-functional collaboration.
• Prepare regular operational reports and present findings to senior management.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar leadership role.
• Proven experience managing remote teams and operations.
• Strong understanding of operational processes, supply chain management, and quality control.
• Excellent leadership, decision-making, and problem-solving skills.
• Proficiency in operational planning and performance monitoring tools.
• Strong communication and interpersonal skills for effective stakeholder management.
• Ability to work independently, manage deadlines, and adapt to changing priorities in a remote setting.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

• Developing and implementing strategic operational plans to achieve business goals.
• Overseeing daily operations, including logistics, warehousing, inventory control, and transportation.
• Managing and motivating a large team of operational staff, fostering a culture of accountability and high performance.
• Ensuring compliance with all relevant health, safety, and environmental regulations.
• Optimizing operational workflows and implementing process improvements to enhance efficiency and reduce costs.
• Managing operational budgets and forecasting future resource needs.
• Building and maintaining strong relationships with suppliers, clients, and other stakeholders.
• Implementing and monitoring key performance indicators (KPIs) to track operational performance.
• Resolving operational challenges and implementing corrective actions in a timely manner.
• Driving continuous improvement initiatives throughout the operations department.

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.