1,914 Management Support jobs in Kenya
Senior Administrative Assistant - Project Management Support
40100 Abothuguchi West
KES45000 Annually
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Posted 2 days ago
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Job Description
Our client requires a highly organized and proactive Senior Administrative Assistant to provide comprehensive remote support for their project management office. This is a fully remote position, demanding excellent organizational skills, meticulous attention to detail, and the ability to manage multiple tasks efficiently. You will be instrumental in ensuring the smooth operation of project workflows, supporting project managers, and maintaining critical documentation.
Responsibilities:
Qualifications:
This role is ideal for a detail-oriented and self-motivated administrative professional who excels in a remote work environment. You will be a vital support system for our project teams, contributing directly to the successful delivery of key initiatives. Your ability to maintain order and facilitate communication will be highly valued.
Responsibilities:
- Provide remote administrative support to project managers, including scheduling meetings, managing calendars, and coordinating communication.
- Prepare and distribute project-related documents, reports, and presentations.
- Maintain project documentation, ensuring accuracy, completeness, and accessibility.
- Assist with tracking project timelines, milestones, and action items, and flag any deviations.
- Manage project-related correspondence and communications with internal teams and external stakeholders.
- Coordinate logistics for virtual meetings and workshops, including setting up virtual rooms and distributing materials.
- Process invoices, expense reports, and other financial documentation related to projects.
- Conduct research and gather information as required for project planning and execution.
- Organize and maintain digital project files and databases.
- Act as a central point of contact for project-related inquiries.
- Contribute to process improvements within the project management office.
Qualifications:
- High school diploma or equivalent; a certification in office administration or a related field is a plus.
- Minimum of 5 years of experience in an administrative support role, with a preference for experience supporting project management teams.
- Proven ability to manage multiple calendars, schedule complex meetings, and coordinate activities across different time zones.
- Excellent proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools (e.g., Zoom, Microsoft Teams).
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively in a remote setting.
- Exceptional written and verbal communication skills.
- Meticulous attention to detail and accuracy.
- Ability to work independently, proactively identify needs, and anticipate challenges.
- Experience with project management software (e.g., Asana, Trello, Jira) is an advantage.
- High level of discretion and professionalism.
This role is ideal for a detail-oriented and self-motivated administrative professional who excels in a remote work environment. You will be a vital support system for our project teams, contributing directly to the successful delivery of key initiatives. Your ability to maintain order and facilitate communication will be highly valued.
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0
Remote Executive Administrative Assistant, Project Management Support
20400 Abothuguchi West
KES250000 Annually
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Posted 2 days ago
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Our client, a dynamic organization in the (Industry - e.g., Tech, Consulting) sector, is seeking a highly organized and proactive Executive Administrative Assistant to provide comprehensive remote support. This role is crucial in ensuring the smooth operation of executive-level projects and daily management tasks. You will be responsible for managing calendars, coordinating meetings, preparing documents, handling correspondence, and supporting project management initiatives. The ideal candidate will be exceptionally detail-oriented, possess excellent communication skills, and have a proven ability to manage multiple priorities in a remote setting. A strong understanding of project management principles and software is highly desirable.
Responsibilities:
Responsibilities:
- Manage complex and dynamic executive calendars, scheduling meetings, appointments, and travel arrangements with precision.
- Coordinate and prepare for internal and external meetings, including generating agendas, taking minutes, and distributing action items.
- Handle sensitive and confidential correspondence, emails, and documents with discretion.
- Support project management activities, including tracking project timelines, assisting with status reports, and maintaining project documentation.
- Organize and maintain digital and physical filing systems for efficient access to information.
- Conduct research and prepare reports, presentations, and other documents as required by executives.
- Act as a liaison between executives and internal/external stakeholders, ensuring clear and professional communication.
- Manage expense reports and assist with budget tracking as needed.
- Proactively anticipate the needs of executives and identify opportunities to streamline processes.
- Maintain a professional and positive demeanor, representing the organization effectively.
- Provide administrative support for special projects and initiatives.
- Utilize remote collaboration tools to ensure seamless communication and task completion.
- Stay updated on organizational policies and procedures.
- Assist with onboarding new team members from an administrative perspective.
- A Diploma or Bachelor's degree in Business Administration, Secretarial Studies, or a related field.
- A minimum of 5 years of experience as an Administrative Assistant, Executive Assistant, or similar role, preferably supporting multiple executives.
- Proven experience supporting project management activities or working within project-oriented environments.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Familiarity with project management software (e.g., Asana, Trello, Monday.com) and video conferencing tools (e.g., Zoom, Microsoft Teams).
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills, with strong attention to detail.
- High level of discretion and confidentiality.
- Ability to work independently, take initiative, and thrive in a remote work environment.
- A proactive and solutions-oriented approach to problem-solving.
- Strong interpersonal skills and the ability to build rapport with colleagues at all levels.
- Adaptability and willingness to learn new tools and processes.
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1
Remote Truck Driver - Fleet Management Support
30200 Tuwan
KES70000 Annually
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Posted 2 days ago
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Our client is actively seeking a dedicated and tech-savvy Remote Truck Driver to provide critical support for their fleet management operations. This unique, fully remote position allows you to leverage your extensive driving experience and understanding of logistics from the comfort of your home office. You will be instrumental in monitoring vehicle performance, ensuring compliance with delivery schedules, and acting as a primary point of contact for drivers on the road. Responsibilities include utilizing advanced fleet management software to track real-time location data, monitor driver behavior for safety and efficiency, and troubleshoot minor operational issues remotely. You will analyze telematics data to identify trends, optimize routes, and minimize downtime, proactively addressing potential problems before they impact service. This role requires excellent communication skills to provide clear instructions and support to drivers, as well as the ability to maintain detailed logs and reports. You'll work closely with dispatch and maintenance teams to ensure seamless operations and contribute to continuous improvement initiatives. The ideal candidate has a strong background in professional driving, a deep understanding of transportation regulations, and a proven ability to adapt to new technologies. A calm demeanor under pressure, exceptional problem-solving skills, and a commitment to safety and operational excellence are essential. This is an unprecedented opportunity for experienced drivers to transition into a remote role, utilizing their expertise in a different capacity while remaining connected to the industry they know best. Your insights will directly contribute to the efficiency and success of our client's extensive transportation network.
Requirements:
Requirements:
- Proven experience as a commercial truck driver (CDL Class A or equivalent preferred).
- In-depth knowledge of trucking operations, logistics, and transportation regulations.
- Familiarity with fleet management software, GPS tracking systems, and telematics.
- Exceptional communication and interpersonal skills, with the ability to interact professionally with drivers and internal teams.
- Strong analytical and problem-solving abilities to interpret data and identify solutions.
- Ability to work independently, manage time effectively, and maintain high levels of productivity in a remote setting.
- High school diploma or equivalent; some college coursework or technical training in logistics is a plus.
- Must possess a reliable internet connection and a suitable home office environment.
- Adaptability to evolving technologies and operational procedures.
- Demonstrated commitment to safety and efficiency in all aspects of transportation.
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2
Senior Administrative Officer - Project Management Support
20100 Mwembe
KES300000 Monthly
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Posted 2 days ago
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Job Description
Our client, a prominent financial institution, is seeking a highly organized and proactive Senior Administrative Officer to provide comprehensive project management support. This role is essential in ensuring the smooth execution of various projects by managing administrative tasks, coordinating communications, and maintaining project documentation. The ideal candidate will have a strong background in administrative support, exceptional organizational skills, and a keen eye for detail. You will be responsible for scheduling meetings, preparing reports, managing project timelines, and liaising with project stakeholders.
This position requires excellent communication, interpersonal, and computer literacy skills. You will work closely with project managers and team members to facilitate project workflows and ensure deadlines are met. The ability to multitask, prioritize effectively, and maintain a high level of accuracy under pressure is critical. If you are a dedicated administrative professional with experience supporting complex projects and a commitment to organizational excellence, we encourage you to apply.
Key Responsibilities:
This role is based inNakuru, Nakuru, KE , and requires the candidate to work on-site. We are looking for a reliable and detail-oriented individual with a strong work ethic and excellent time management skills. Our client offers a competitive salary and benefits package, along with the opportunity to contribute to significant projects within a reputable organization. This is a contract position with the potential for extension.
Qualifications:
This position requires excellent communication, interpersonal, and computer literacy skills. You will work closely with project managers and team members to facilitate project workflows and ensure deadlines are met. The ability to multitask, prioritize effectively, and maintain a high level of accuracy under pressure is critical. If you are a dedicated administrative professional with experience supporting complex projects and a commitment to organizational excellence, we encourage you to apply.
Key Responsibilities:
- Provide comprehensive administrative support to project managers and project teams.
- Schedule and coordinate project meetings, ensuring timely distribution of agendas and minutes.
- Maintain and organize project documentation, including plans, reports, and correspondence.
- Track project progress, identify potential roadblocks, and escalate issues to project managers as needed.
- Manage project-related communications and act as a liaison between project teams and other departments.
- Prepare and format project reports, presentations, and other documentation.
- Assist with budget tracking and invoice processing for project-related expenses.
- Support the onboarding of new project team members.
- Ensure compliance with company administrative policies and procedures.
- Contribute to the continuous improvement of administrative processes and project support methodologies.
This role is based inNakuru, Nakuru, KE , and requires the candidate to work on-site. We are looking for a reliable and detail-oriented individual with a strong work ethic and excellent time management skills. Our client offers a competitive salary and benefits package, along with the opportunity to contribute to significant projects within a reputable organization. This is a contract position with the potential for extension.
Qualifications:
- Diploma or Bachelor's degree in Business Administration, Office Management, or a related field.
- Minimum of 5 years of experience in administrative support, with a focus on project coordination or management assistance.
- Proven experience in scheduling, document management, and stakeholder communication.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management software.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Discretion in handling confidential information.
- Proactive attitude and ability to work independently with minimal supervision.
- Experience in the financial services industry is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior Field Service Technician - Remote Support & Management
20100 Mwembe
KES120000 Annually
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Our client is seeking a highly skilled and experienced Senior Field Service Technician with a strong aptitude for remote support and management. This is a fully remote position, ideal for a hands-on technician who excels at diagnosing, troubleshooting, and resolving complex technical issues through remote access and guidance. You will be the primary point of contact for intricate technical problems, providing expert-level support to on-site teams or end-users, guiding them through step-by-step resolution processes. This role requires an in-depth understanding of electromechanical systems, industrial equipment, or specialized machinery, depending on the client's sector. Your ability to clearly communicate technical instructions, interpret diagnostic data remotely, and effectively manage support cases will be critical. You will be responsible for maintaining detailed service logs, documenting solutions, and identifying recurring issues to inform preventative maintenance strategies or product improvements. This position demands strong problem-solving skills, a calm demeanor under pressure, and the ability to work independently in a remote setting. You will collaborate with engineering and product teams to escalate complex issues and contribute feedback for product enhancements. Experience with remote diagnostic tools, ticketing systems, and video conferencing platforms is essential. While this is a remote role, its operational context is within the industrial sector of Nakuru, Nakuru, KE , and you will be supporting equipment deployed in that region. We are looking for a proactive individual who can take ownership of issues and drive them to successful resolution, ensuring minimal downtime for clients.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for complex equipment.
- Guide on-site personnel through diagnostic and repair procedures via remote tools.
- Analyze remote diagnostic data and system logs to identify root causes of issues.
- Document all service activities, solutions, and findings accurately.
- Escalate unresolved issues to appropriate engineering or product teams.
- Develop and maintain technical documentation and knowledge base articles.
- Identify opportunities for process improvements in remote support operations.
- Manage multiple support cases simultaneously and prioritize effectively.
- Stay up-to-date with product updates and technical advancements.
- Ensure high levels of customer satisfaction through effective remote assistance.
- Associate's or Bachelor's degree in Electronics, Mechanical Engineering Technology, or a related field.
- Minimum of 7 years of experience in field service, technical support, or a related role.
- Proven expertise in troubleshooting and repairing complex industrial or specialized equipment.
- Strong command of remote access, diagnostic, and communication technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using technical documentation, schematics, and manuals.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a commitment to service excellence.
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4
Senior Field Service Technician (Remote Support & Management) - Remote
80401 Shella
KES160000 Annually
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Posted 2 days ago
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Our client, a leading provider of industrial equipment and solutions, is seeking an experienced Senior Field Service Technician to lead their remote support and management operations. While this is a remote role, it requires extensive prior field experience and the ability to manage and guide on-site technicians effectively. You will be responsible for providing advanced technical support via remote diagnostics, troubleshooting complex equipment issues, and guiding field technicians through intricate repair processes. Your expertise will be crucial in developing best practices for remote service delivery, analyzing equipment performance data, and identifying opportunities for predictive maintenance. A deep understanding of mechanical, electrical, and electronic systems related to industrial machinery is mandatory. You will serve as the primary point of escalation for challenging technical problems that cannot be resolved by junior technicians. The ideal candidate will possess excellent diagnostic skills, a strong aptitude for problem-solving, and superior communication abilities to effectively instruct and advise on-site personnel. This is a fully remote position, demanding high levels of autonomy, self-discipline, and a proactive approach. Proficiency in using remote access tools, diagnostic software, and technical documentation is essential. A minimum of 10 years of hands-on experience as a field service technician, with a specialization in industrial equipment installation, maintenance, and repair, is required. You should have a proven ability to lead and mentor technical teams. Strong analytical skills and the capacity to interpret complex technical data are critical. This is a unique opportunity to leverage your extensive field knowledge in a remote capacity, contributing significantly to customer satisfaction and operational efficiency. Our client values innovation, technical excellence, and a commitment to providing exceptional service. We are looking for individuals who are adept problem-solvers, possess strong leadership potential, and are passionate about ensuring the optimal performance of critical machinery. Experience in the specific industry of our client (e.g., manufacturing, energy, automation) would be a significant advantage. You will be instrumental in shaping the future of remote technical support.
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5
Senior Remote Community Support & Case Management Lead
40100 Kisumu
KES75000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading non-profit organization dedicated to empowering vulnerable communities, is seeking an experienced Senior Remote Community Support & Case Management Lead. This vital, fully remote position will oversee the provision of comprehensive support services and manage a caseload of individuals and families facing complex social challenges. You will be responsible for developing and implementing effective case management strategies, coordinating with community resources, and ensuring that clients receive timely and appropriate assistance. Your role will involve direct client interaction via virtual platforms, needs assessments, crisis intervention, and the creation of individualized support plans.
The ideal candidate will possess a strong background in social work, community development, or a related field, with a proven ability to manage challenging cases and lead a team of support workers. You should be adept at navigating social welfare systems, advocating for clients, and building collaborative relationships with partner organizations. Proficiency with case management software and virtual communication tools is essential. We are looking for a compassionate, resilient, and highly organized individual with excellent problem-solving skills and a deep commitment to social justice. You will play a key role in mentoring support staff, monitoring program outcomes, and ensuring the highest standards of service delivery within a remote operational framework. This role offers the rewarding opportunity to make a significant difference in people's lives while enjoying the flexibility of remote work.
Responsibilities:
The ideal candidate will possess a strong background in social work, community development, or a related field, with a proven ability to manage challenging cases and lead a team of support workers. You should be adept at navigating social welfare systems, advocating for clients, and building collaborative relationships with partner organizations. Proficiency with case management software and virtual communication tools is essential. We are looking for a compassionate, resilient, and highly organized individual with excellent problem-solving skills and a deep commitment to social justice. You will play a key role in mentoring support staff, monitoring program outcomes, and ensuring the highest standards of service delivery within a remote operational framework. This role offers the rewarding opportunity to make a significant difference in people's lives while enjoying the flexibility of remote work.
Responsibilities:
- Oversee and manage a diverse caseload of clients, providing direct support and case management services.
- Develop, implement, and monitor individualized support plans tailored to client needs.
- Conduct thorough needs assessments, risk evaluations, and eligibility screenings.
- Provide crisis intervention, counseling, and emotional support to clients.
- Coordinate with external agencies, service providers, and community resources to ensure comprehensive client support.
- Advocate for clients' rights and access to essential services.
- Mentor and supervise junior community support workers and case managers.
- Maintain accurate and confidential client records using secure case management systems.
- Monitor client progress and program outcomes, reporting on key performance indicators.
- Stay current with relevant legislation, policies, and best practices in social services and community support.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field. A Master's degree is an advantage.
- Minimum of 7 years of experience in community support, case management, or social services.
- Proven experience in a leadership or supervisory role within a social care setting.
- In-depth knowledge of social welfare systems, community resources, and relevant legal frameworks.
- Proficiency in using case management software and virtual communication platforms.
- Strong counseling, advocacy, and problem-solving skills.
- Excellent interpersonal and communication skills, with the ability to build rapport with diverse populations.
- Demonstrated ability to manage complex cases and work effectively under pressure in a remote environment.
- Commitment to ethical practice and client confidentiality.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Lead - Technical & Account Management
50200 Tuwan
KES75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking an experienced and empathetic Customer Support Lead to manage their fully remote customer service and helpdesk operations. This role is pivotal in ensuring exceptional customer satisfaction and maintaining high standards of support delivery. The ideal candidate will have a proven track record in customer service management, technical troubleshooting, and team leadership within a remote environment. You will be responsible for overseeing a team of customer support representatives, providing training, coaching, and performance management to ensure consistent service quality. Your duties will include developing and refining customer support policies and procedures, managing support queues, and ensuring timely resolution of customer inquiries and issues across multiple channels (phone, email, chat, social media). A deep understanding of our products and services is essential to provide effective technical support and guidance. You will also be involved in analyzing customer feedback and support data to identify trends, areas for improvement, and opportunities to enhance the overall customer experience. Escalation management and complex issue resolution will be a key part of your responsibilities. This position requires excellent communication and interpersonal skills, strong problem-solving abilities, and the capacity to remain calm and effective under pressure. Leadership experience, particularly in managing remote teams, is highly valued. You will foster a positive and collaborative team culture, promoting a proactive and customer-centric approach. This is an exciting opportunity to lead a vital function within a forward-thinking organization, making a direct impact on customer loyalty and business success. The **Bungoma, Bungoma, KE** region is an important operational focus, and this role will ensure our customers in and around this area receive unparalleled support, bridging geographical distances through effective remote assistance. You will be instrumental in shaping our customer support strategy and driving continuous improvement initiatives.
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7
Senior Customer Support Lead - Technical & Escalation Management
00200 Ngong
KES600000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a fast-paced technology company specializing in innovative SaaS solutions, is seeking an experienced and highly motivated Senior Customer Support Lead to manage their remote customer support operations. This pivotal role will involve leading a team of support specialists, overseeing complex technical issues, and ensuring exceptional customer satisfaction. You will be responsible for developing and implementing support strategies, processes, and tools to deliver timely, accurate, and efficient resolution of customer inquiries and escalations. The ideal candidate will possess strong leadership skills, a deep understanding of customer service best practices, and a proven ability to manage and resolve technical challenges in a remote environment.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of remote customer support representatives, fostering a positive and high-performing work environment.
- Oversee the daily operations of the customer support function, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Handle complex technical issues and customer escalations, providing expert guidance and timely resolution.
- Develop and refine customer support processes, workflows, and documentation to improve efficiency and customer experience.
- Identify trends in customer inquiries and issues, collaborating with product and engineering teams to address root causes and implement preventative solutions.
- Develop and deliver training programs for the support team on product knowledge, troubleshooting techniques, and customer service skills.
- Utilize and manage customer support software and tools (e.g., ticketing systems, CRM, knowledge bases) to optimize support operations.
- Monitor customer feedback and satisfaction metrics, implementing strategies to enhance overall customer loyalty.
- Contribute to the development of self-service support resources, such as FAQs and knowledge base articles.
- Act as a point of escalation for critical customer issues, ensuring prompt and satisfactory resolution.
- Collaborate with other departments to ensure a seamless customer journey from pre-sales to post-sales support.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Lead - Remote Team Management
20101 Nyeri Town
KES280000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for an experienced and dynamic Senior Customer Support Lead to manage their customer service operations remotely. This is a fully remote position, offering the flexibility to work from anywhere while leading a dedicated team of customer support representatives. You will be responsible for overseeing all aspects of customer service, ensuring high levels of customer satisfaction and efficient issue resolution. Your duties will include setting customer service standards, developing and implementing effective support strategies, and managing the day-to-day operations of the support team. You will train, mentor, and motivate the support staff, fostering a culture of excellence and continuous improvement. The ideal candidate will have a proven track record in customer service management, with strong leadership skills and a deep understanding of customer support best practices. Experience with CRM software, ticketing systems, and other customer support tools is essential. You will be responsible for analyzing customer feedback, identifying trends, and implementing solutions to enhance the customer experience. This role requires exceptional communication, problem-solving, and interpersonal skills. You will collaborate with other departments to address customer issues and advocate for customer needs within the organization. As a remote lead, you must be highly organized, self-motivated, and adept at using virtual collaboration tools to effectively manage and support your distributed team. You will be responsible for performance tracking, quality assurance, and reporting on key customer service metrics. This is an outstanding opportunity to take on a leadership role in customer support, driving exceptional service delivery and customer loyalty for our client from a convenient remote environment.
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