2,544 Mall Manager jobs in Kenya
Remote Retail Store Operations Manager
20200 Kapsuser
KES160000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and experienced Remote Retail Store Operations Manager. This position is fully remote, enabling you to oversee store operations and staff management from a distance. You will be responsible for ensuring the efficient and profitable operation of our client's retail outlets, maintaining high standards of customer service, and driving sales performance. Key duties include developing and implementing operational policies and procedures, managing staff schedules, performance, and training remotely, overseeing inventory management and loss prevention strategies, and ensuring compliance with health and safety regulations. You will also be tasked with analyzing sales reports, identifying opportunities for improvement, and implementing strategies to enhance customer satisfaction and store profitability. A Bachelor's degree in Business Administration, Retail Management, or a related field is preferred, along with proven experience in retail management. Strong leadership, communication, problem-solving, and organizational skills are essential. The ability to manage and motivate a team remotely, utilizing digital communication and management tools, is crucial. This role offers a significant opportunity to impact the operational success of our client's retail presence, contributing to customer experiences in locations like **Kericho, Kericho, KE** and other branches.
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Senior Store Operations Manager - Remote
60601 Meru , Eastern
KES4500000 Annually
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Posted 2 days ago
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Our client is seeking a highly experienced and results-driven Senior Store Operations Manager to oversee and optimize retail operations across multiple locations. This is a unique, fully remote opportunity designed for a leader who thrives in a distributed environment and excels at managing teams and processes from a distance. You will be responsible for developing and implementing strategies to enhance store performance, drive sales, improve customer satisfaction, and ensure operational efficiency. The ideal candidate will have a deep understanding of retail best practices, inventory management, visual merchandising, and staff training. Your responsibilities will include setting operational goals, monitoring key performance indicators (KPIs), analyzing sales data, and identifying areas for improvement. You will work closely with regional managers and store teams to ensure consistent execution of brand standards and operational procedures. This role requires strong leadership skills, excellent communication abilities, and a strategic mindset to guide and motivate a dispersed workforce. You will also be involved in budgeting, cost control, and implementing new retail technologies and initiatives. If you are passionate about retail excellence and are looking for a challenging remote role where you can make a significant impact on a national scale, this position is ideal for you. We are looking for a proactive leader who can inspire teams and drive operational success across diverse markets.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement strategic plans to improve retail store performance and profitability.
- Oversee daily store operations, ensuring efficiency and adherence to company standards.
- Monitor and analyze sales performance, inventory levels, and customer feedback.
- Implement merchandising and visual presentation standards to drive sales.
- Develop and execute training programs for store staff and management.
- Manage budgets, control expenses, and optimize resource allocation.
- Identify and implement process improvements to enhance operational efficiency.
- Foster a positive and productive work environment for all employees.
- Ensure compliance with all health, safety, and security regulations.
- Collaborate with marketing and merchandising teams to support sales initiatives.
- Drive customer satisfaction through excellent service and operational execution.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 7 years of progressive experience in retail management, with a focus on operations.
- Proven track record of improving store performance and profitability.
- Strong understanding of retail KPIs, inventory management, and merchandising.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate remote teams.
- Proficiency in retail management software and data analysis.
- Strategic thinking and problem-solving capabilities.
- Adaptability and ability to thrive in a fast-paced, evolving retail landscape.
This advertiser has chosen not to accept applicants from your region.
1
Retail Operations Manager
20100 Mwembe
KES180000 Annually
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Posted today
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Job Description
Our client is a dynamic and growing retail group looking for an experienced Retail Operations Manager to oversee and optimize the performance of their stores. This role offers a hybrid work arrangement, combining remote responsibilities with on-site visits to various retail locations. You will be responsible for managing day-to-day operations, ensuring exceptional customer experiences, driving sales performance, and maintaining high standards of visual merchandising and store presentation. This position requires strong leadership skills, a deep understanding of retail dynamics, and the ability to effectively manage teams and resources.
Key Responsibilities:
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
Key Responsibilities:
- Oversee the operational efficiency of multiple retail stores, ensuring smooth day-to-day functioning.
- Develop and implement strategies to enhance customer service, increase sales, and improve profitability across all locations.
- Manage inventory levels, stock control, and loss prevention initiatives to minimize shrinkage.
- Ensure adherence to company policies, procedures, and brand standards in all stores.
- Recruit, train, motivate, and manage store staff, fostering a positive and productive work environment.
- Conduct regular performance reviews and provide coaching to store managers and staff.
- Monitor sales performance, analyze KPIs, and develop action plans to achieve sales targets.
- Oversee visual merchandising and ensure stores are presented attractively and according to brand guidelines.
- Manage store budgets, control operational costs, and optimize resource allocation.
- Liaise with suppliers, vendors, and the corporate office to ensure efficient supply chain and product availability.
- Implement and maintain high standards of cleanliness and safety across all retail environments.
- Plan and execute local marketing initiatives to drive foot traffic and customer engagement.
- Provide regular reports on store performance, operational challenges, and strategic recommendations to senior management.
- Conduct periodic site visits to assess store operations, provide support, and ensure compliance.
The ideal candidate will have a proven track record in retail management, with strong leadership and people management skills. You should possess excellent organizational abilities, a keen eye for detail, and a passion for delivering outstanding customer service. The ability to balance remote strategic planning with on-site operational oversight is crucial.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in retail management, with a focus on store operations.
- Proven experience in managing multiple retail locations and teams.
- Strong understanding of retail sales principles, merchandising, and customer service best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and POS systems.
- Ability to analyze sales data and KPIs to drive business decisions.
- Strong financial acumen and experience with budgeting and P&L management.
- Adaptable and able to manage responsibilities both remotely and through on-site visits.
- Problem-solving skills and the ability to make sound decisions under pressure.
This advertiser has chosen not to accept applicants from your region.
2
Retail Operations Manager
80100 Nairobi, Nairobi
KES110000 Annually
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Posted today
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Our client, a renowned fashion retailer, is looking for an experienced Retail Operations Manager to oversee their operations in **Mombasa**. This role offers a hybrid work arrangement, requiring both on-site presence to manage store activities and remote work for strategic planning and administrative tasks. You will be responsible for ensuring the smooth and efficient day-to-day running of the retail stores, focusing on optimizing sales performance, customer satisfaction, and operational efficiency. Key duties include managing inventory, overseeing visual merchandising, implementing sales strategies, and ensuring adherence to company policies and procedures. You will lead and motivate a team of store staff, providing training and performance management to foster a high-performing sales environment. Strong understanding of retail KPIs, P&L management, and customer service best practices is essential. You will also be involved in local marketing initiatives and community engagement to drive foot traffic and build brand loyalty. This is a fantastic opportunity to contribute to the success of a leading retail brand and develop your career in a dynamic and customer-focused industry. The ideal candidate possesses strong leadership qualities, excellent problem-solving skills, and a passion for retail.
Responsibilities:
Responsibilities:
- Oversee daily retail operations to ensure efficiency and profitability.
- Manage store staff, including hiring, training, scheduling, and performance evaluation.
- Implement sales strategies and initiatives to drive revenue growth.
- Ensure exceptional customer service standards are met and exceeded.
- Manage inventory levels, stock control, and visual merchandising.
- Monitor sales performance and analyze key retail metrics.
- Maintain store presentation and brand standards.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Collaborate with marketing and merchandising teams on promotional activities.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 6 years of experience in retail management, with a proven track record of success in operations and sales.
- Experience managing teams and developing staff.
- Strong understanding of retail operations, merchandising, and inventory management.
- Proficiency in retail POS systems and inventory management software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively in both a remote and on-site capacity.
- Customer-centric mindset with a passion for fashion and retail.
This advertiser has chosen not to accept applicants from your region.
3
Retail Operations Manager
10104 Mumbuni
KES70000 Annually
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Posted 1 day ago
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Job Description
Our client, a reputable retail chain, is seeking a proactive and experienced Retail Operations Manager to oversee the operational efficiency and performance of its stores. This is a fully remote position, allowing you to manage operations and support store teams from anywhere. You will be responsible for ensuring excellent customer service, managing inventory, optimizing store layouts, and driving sales growth. Key Responsibilities:
- Develop and implement operational strategies to improve store performance and customer satisfaction.
- Monitor sales performance and implement initiatives to drive revenue growth.
- Manage inventory levels, ensuring adequate stock and minimizing losses due to shrinkage.
- Oversee store staffing, including recruitment, training, and performance management of store managers.
- Ensure adherence to company policies, procedures, and visual merchandising standards.
- Analyze operational data to identify trends, opportunities, and areas for improvement.
- Manage store budgets and control operational costs.
- Implement effective loss prevention strategies.
- Collaborate with marketing and merchandising teams to support promotional activities.
- Provide leadership and guidance to store teams, fostering a positive and results-oriented work environment.
- Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a proven track record in operations.
- Strong understanding of retail sales, inventory management, and customer service principles.
- Experience with point-of-sale (POS) systems and retail management software.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to manage multiple priorities and adapt to changing business needs.
- Proven ability to work independently and effectively in a remote setting.
- Experience in managing teams and coaching staff is essential.
- Passion for retail and commitment to delivering an exceptional customer experience.
This advertiser has chosen not to accept applicants from your region.
4
Retail Operations Manager
01003 Makongeni
KES120000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is a leading retail organization seeking an experienced and highly motivated Retail Operations Manager to join our remote operational team. This critical role will oversee and optimize the day-to-day operations of our retail business units, ensuring efficiency, profitability, and exceptional customer experiences. You will be responsible for managing inventory, implementing operational procedures, and ensuring compliance with company policies and standards. Key responsibilities include analyzing sales data, developing sales strategies, managing budgets, and overseeing staff performance and training. You will also play a vital role in inventory management, supply chain coordination, and ensuring the smooth execution of all retail processes. The ideal candidate will possess a strong background in retail management, with a proven track record of driving operational excellence and sales growth. A bachelor's degree in Business Administration, Management, or a related field is preferred. Significant experience in retail operations, including inventory control, visual merchandising, and customer service management, is essential. Excellent leadership, communication, and problem-solving skills are crucial for managing a dispersed team and ensuring seamless operations. We are looking for a strategic thinker with strong organizational abilities who can work independently and effectively in a remote environment. Our client is committed to providing a flexible and supportive remote work culture, offering opportunities for professional development and advancement.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage daily retail operations to ensure efficiency and profitability.
- Develop and implement operational strategies to enhance sales and customer satisfaction.
- Manage inventory levels, stock control, and merchandising standards.
- Analyze sales performance data and identify opportunities for improvement.
- Develop and manage departmental budgets and operational expenditures.
- Ensure compliance with all company policies, procedures, and relevant regulations.
- Train and mentor retail staff, fostering a high-performance culture.
- Coordinate with supply chain and logistics partners for smooth inventory flow.
- Implement customer service initiatives to enhance the overall shopping experience.
- Monitor key performance indicators (KPIs) and report on operational results.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in retail management or operations.
- Proven experience in inventory management, sales analysis, and staff supervision.
- Strong understanding of retail operations, merchandising, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and Microsoft Office Suite.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple responsibilities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
5
Retail Operations Manager
40100 Moiben
KES70000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a growing retail enterprise, is looking for a motivated and experienced Retail Operations Manager. This position is fully remote, allowing you to manage operations and strategic initiatives from anywhere in Kenya. You will be responsible for optimizing store performance, ensuring excellent customer service, and driving sales growth across multiple retail locations.
Key Responsibilities:
Qualifications:
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
Key Responsibilities:
- Oversee daily retail operations, ensuring efficiency and profitability.
- Develop and implement operational strategies to enhance customer experience and satisfaction.
- Manage inventory control, stock levels, and merchandising standards.
- Train and mentor store staff on product knowledge, sales techniques, and operational procedures.
- Monitor sales performance, analyze trends, and implement action plans to achieve targets.
- Ensure compliance with company policies, procedures, and visual merchandising guidelines.
- Manage store budgets and control operational costs.
- Conduct regular store visits and performance reviews.
- Identify opportunities for process improvement and implement best practices.
- Collaborate with marketing and merchandising teams to support promotional activities.
Qualifications:
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management, with a strong understanding of operations.
- Proven ability to drive sales and improve operational efficiency.
- Excellent leadership, communication, and problem-solving skills.
- Experience in managing teams and developing staff.
- Proficiency in retail management software and MS Office Suite.
- Ability to work independently and manage multiple priorities in a remote setting.
- Strong understanding of inventory management and visual merchandising.
- Customer-centric approach with a passion for delivering exceptional service.
This remote role is an excellent opportunity for a results-oriented professional to lead and grow with a reputable retail brand. Take charge of operational excellence from wherever you are.
This advertiser has chosen not to accept applicants from your region.
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6
Retail Operations Manager
01001 Abothuguchi West
KES180000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prominent retail group, is seeking an experienced and strategically minded Retail Operations Manager to oversee their operations in a fully remote capacity. This role is critical for ensuring the efficient and profitable management of retail stores, focusing on customer satisfaction, sales performance, and operational excellence. You will be responsible for developing and implementing operational strategies, managing inventory, optimizing store layouts, and ensuring compliance with company policies and procedures. The ideal candidate will possess a strong background in retail management, with a proven ability to drive sales and enhance the customer experience. Key responsibilities include setting sales targets, monitoring performance metrics, analyzing sales data, and implementing strategies for improvement. You will also manage staff performance, conduct training, and ensure adherence to visual merchandising standards. A Bachelor's degree in Business Administration, Marketing, or a related field is preferred, along with a minimum of 5 years of experience in retail management, preferably in a multi-site environment. Excellent leadership, communication, analytical, and problem-solving skills are essential. Proficiency in retail management software and point-of-sale (POS) systems is required. This is a fully remote position, offering the unique opportunity to manage retail operations without the need for constant physical presence in stores, leveraging technology and communication to guide teams. If you are a results-driven retail professional with a passion for operational excellence and thrive in a remote work setting, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Retail Operations Manager
20500 Naivasha, Rift Valley
KES3500000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and results-driven Retail Operations Manager to oversee their extensive retail network. This role is pivotal in ensuring the smooth and efficient day-to-day operations of all retail outlets, focusing on maximizing profitability, customer satisfaction, and operational excellence. You will be responsible for developing and implementing operational strategies, managing budgets, optimizing inventory management, and ensuring compliance with company policies and procedures. The ideal candidate will possess strong leadership skills, a deep understanding of retail best practices, and a proven ability to manage teams and drive performance. This is a fully remote position, requiring a motivated professional who can effectively manage remote teams and operations, utilize technology to monitor performance, and communicate proactively with stakeholders across different locations. You will work closely with store managers, supply chain, marketing, and merchandising teams to ensure cohesive and successful retail operations. The ability to analyze sales data, identify trends, and implement action plans to improve store performance is essential. A commitment to fostering a positive work environment and delivering exceptional customer experiences is paramount.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage the operational activities of multiple retail locations.
- Develop and implement strategies to improve store efficiency, customer service, and profitability.
- Manage operational budgets, including staffing, inventory, and overhead costs.
- Ensure adherence to company policies, procedures, and visual merchandising standards.
- Monitor inventory levels and implement effective inventory management practices.
- Analyze sales data and key performance indicators (KPIs) to identify trends and opportunities for improvement.
- Provide leadership, training, and development to store managers and retail staff.
- Drive initiatives to enhance customer experience and satisfaction.
- Collaborate with cross-functional teams, including marketing, merchandising, and supply chain.
- Ensure compliance with health, safety, and security regulations.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail management or operations, with a track record of success in multi-unit management.
- Proven ability to manage budgets, operations, and staff effectively.
- Strong understanding of retail best practices, merchandising, and inventory control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong analytical and problem-solving skills.
- Ability to work independently and lead remote teams effectively.
This advertiser has chosen not to accept applicants from your region.
8
Retail Operations Manager
20116 Naivasha, Rift Valley
KES400000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a highly organized and motivated Retail Operations Manager to oversee their retail operations. This is a fully remote role, requiring you to manage and optimize store performance, supply chain logistics, and customer service standards. You will be responsible for developing and implementing effective operational strategies to drive sales, enhance customer satisfaction, and ensure the efficient functioning of all retail outlets. Your core duties will include analyzing sales data, identifying trends, and implementing merchandising plans to maximize profitability. You will also manage inventory levels, optimize stock rotation, and ensure compliance with company policies and procedures. Responsibilities extend to training and developing retail staff, conducting performance reviews, and fostering a positive work environment. The ideal candidate will have a Bachelor's degree in Business Administration, Retail Management, or a related field, with a minimum of 5 years of experience in retail management. Proven experience in operations management, supply chain, and customer relationship management is essential. Strong analytical, problem-solving, and decision-making skills are required. You must be proficient in retail management software and possess excellent leadership and communication abilities. This remote position requires a self-starter with a strong understanding of the retail landscape and the ability to effectively manage teams and operations from a distance. You will be responsible for driving operational excellence and achieving key performance indicators across all retail channels. If you are a results-oriented professional with a passion for retail and a knack for optimizing operations, we encourage you to apply.
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