8,637 Mall Manager jobs in Kenya
Store Operations Manager
40100 Abothuguchi West
KES140000 Annually
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Posted 2 days ago
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Job Description
Our client, a prominent national retail chain, is seeking a results-oriented Store Operations Manager to lead their retail operations from a remote capacity. This pivotal role is responsible for ensuring the efficient and profitable management of multiple retail locations, driving sales performance, and maintaining exceptional customer service standards. You will develop and implement operational strategies that align with the company's overall business objectives, focusing on inventory management, visual merchandising, staffing, and loss prevention. The ideal candidate will have extensive experience in retail management, with a proven track record of success in managing multi-unit operations. Responsibilities include setting sales targets, monitoring financial performance, and analyzing key retail metrics to identify trends and opportunities for growth. You will work closely with store managers to provide guidance, support, and training, fostering a motivated and high-performing store teams. The ability to recruit, train, and develop talent is essential. You will also ensure adherence to company policies and procedures, including health and safety regulations. Strong leadership, communication, and problem-solving skills are required to effectively manage diverse teams and address operational challenges. Experience with retail management software and POS systems is advantageous. This is a fantastic opportunity to make a significant impact on the retail success of a major brand, overseeing operations remotely with connections toGarissa, Garissa, KE .
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0
Retail Store Operations Manager
30200 Tuwan
KES350000 Annually
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Posted 2 days ago
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Job Description
Our client, a leading fashion and lifestyle retailer, is looking for an experienced and dynamic Retail Store Operations Manager to oversee their branch in Kitale, Trans-Nzoia . This role requires a blend of leadership, customer service excellence, and operational efficiency. You will be responsible for managing the day-to-day operations of the store, ensuring a positive shopping experience for customers, and driving sales performance. Key responsibilities include leading and motivating a team of retail associates, managing inventory levels, overseeing visual merchandising standards, and ensuring compliance with company policies and procedures. You will also be responsible for scheduling staff, managing store budgets, and implementing sales strategies to meet or exceed targets. The Store Operations Manager will work closely with the district manager to report on store performance, identify areas for improvement, and implement action plans. A strong understanding of retail KPIs, customer service best practices, and inventory management is essential. The ideal candidate will possess excellent communication and interpersonal skills, with a proven ability to develop and lead a high-performing team. Previous experience in a retail management role is required, preferably within a fast-paced fashion or lifestyle environment. This hybrid role requires regular presence in the store for hands-on management and team engagement, with flexibility for remote administrative tasks.
Responsibilities:
Responsibilities:
- Manage all aspects of daily store operations to ensure smooth functioning and excellent customer service.
- Lead, train, and motivate a team of sales associates to achieve sales targets.
- Oversee inventory management, including stock control, ordering, and receiving.
- Implement and maintain visual merchandising standards to enhance store appeal.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Develop and manage store budgets, controlling expenses and maximizing profitability.
- Monitor sales performance, analyze data, and develop strategies for improvement.
- Handle customer inquiries and resolve complaints effectively.
- Proven experience in retail store management or a similar supervisory role.
- Strong understanding of retail operations, sales, and customer service principles.
- Excellent leadership, team-building, and motivational skills.
- Proficiency in inventory management and POS systems.
- Ability to analyze sales data and develop effective action plans.
- Strong communication and interpersonal skills.
- Commitment to providing exceptional customer experiences.
- Flexibility to work a schedule that includes weekends and evenings as needed.
This advertiser has chosen not to accept applicants from your region.
1
Retail Store Operations Manager
40100 Kisumu
KES130000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for an experienced and dynamic Retail Store Operations Manager to oversee and optimize their retail operations. This position is fully remote, requiring exceptional leadership and management skills to guide store teams and ensure operational excellence across various locations. The ideal candidate will have a strong background in retail management, a deep understanding of sales strategies, inventory control, customer service, and staff development. You will be responsible for driving sales performance, maintaining high standards of store presentation, and ensuring a seamless customer experience.
Key responsibilities include:
Qualifications and Skills:
Key responsibilities include:
- Overseeing daily store operations, ensuring efficiency and profitability.
- Developing and implementing sales strategies to achieve and exceed revenue targets.
- Managing inventory levels, stock control, and merchandising to maximize sales and minimize losses.
- Ensuring exceptional customer service standards are met and exceeded by all store staff.
- Recruiting, training, motivating, and managing store teams to foster a high-performance culture.
- Conducting regular performance reviews and providing constructive feedback to staff.
- Implementing operational policies and procedures to ensure consistency and compliance.
- Monitoring key performance indicators (KPIs) such as sales, conversion rates, average transaction value, and customer satisfaction.
- Managing store budgets, including labor costs, operational expenses, and inventory investments.
- Ensuring visual merchandising standards are maintained and that stores are presented attractively.
- Addressing customer inquiries and resolving complaints promptly and effectively.
- Staying informed about market trends, competitor activities, and customer preferences.
- Collaborating with the wider retail management team to share best practices and drive overall strategy.
- Managing the operational aspects of e-commerce fulfillment if applicable.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in retail management, with a proven track record of success in store operations.
- Demonstrated experience in leading and developing teams.
- Strong understanding of retail sales, merchandising, inventory management, and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and POS systems.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and make sound decisions under pressure.
- Experience with financial reporting and budget management.
- Adaptability and resilience in a fast-paced retail environment.
- This role requires the ability to effectively manage remote teams and operations.
This advertiser has chosen not to accept applicants from your region.
2
Retail Store Operations Manager
40100 Kisumu
KES2500000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for an experienced and dynamic Retail Store Operations Manager to oversee the day-to-day operations of their retail outlets, working remotely. This role demands a strategic thinker with a proven ability to optimize store performance, enhance customer experience, and drive profitability. As a remote Operations Manager, you will be responsible for setting operational standards, developing and implementing efficient workflows, and ensuring compliance with company policies and procedures. You will lead and motivate store teams (virtually), providing guidance on sales strategies, customer service excellence, and inventory management. Key responsibilities include analyzing sales data, managing budgets, controlling costs, and implementing visual merchandising standards. You will also be involved in recruitment, training, and performance management of store staff. Experience with retail management software, POS systems, and inventory control systems is crucial. This role requires a deep understanding of the retail landscape, customer behavior, and best practices in store operations. You will identify areas for improvement, develop action plans, and monitor their implementation to achieve business objectives. As this is a remote-first position, exceptional communication, leadership, and problem-solving skills are vital. You must be adept at motivating and guiding teams from a distance, fostering a positive and productive work environment. The ideal candidate will possess a Bachelor's degree in Business Administration, Retail Management, or a related field, with a minimum of 6 years of experience in retail operations management. A track record of successfully improving store performance, increasing sales, and enhancing customer satisfaction is essential. Strong analytical and financial acumen are required. As a remote role, you must possess excellent organizational skills, self-discipline, and the ability to manage your time effectively. If you are a results-driven and forward-thinking Retail Operations Manager seeking a challenging and rewarding remote opportunity, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
3
Senior Store Operations Manager
60200 Meru , Eastern
KES95000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and dynamic Senior Store Operations Manager to oversee and optimize operations across multiple retail locations in the Meru region. This hybrid role requires a strategic leader who can balance on-site management with remote administrative duties, driving efficiency, profitability, and exceptional customer experiences. The ideal candidate will possess a strong understanding of retail best practices, inventory management, staff development, and sales performance analysis. You will be responsible for ensuring smooth day-to-day operations, implementing strategic initiatives, and fostering a positive and productive work environment for store teams. This is a pivotal role for someone passionate about retail excellence and motivated to make a tangible impact on the business.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of multiple retail stores, ensuring adherence to company policies and procedures.
- Develop and implement strategies to drive sales, improve customer satisfaction, and enhance store profitability.
- Manage inventory levels, including ordering, receiving, and stock rotation, to minimize shrinkage and maximize availability.
- Recruit, train, and mentor store staff, fostering a culture of teamwork, customer service, and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Analyze sales data, key performance indicators (KPIs), and financial reports to identify trends and opportunities for growth.
- Ensure visual merchandising standards are maintained and implemented effectively across all stores.
- Manage store budgets, control operational expenses, and optimize resource allocation.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
- Conduct regular store visits to assess operational effectiveness and provide on-site support.
- Develop and implement plans to reduce operational costs and improve efficiency.
- Ensure compliance with health, safety, and security regulations.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (5+ years) in retail management, with a strong track record of success in operations and team leadership.
- Demonstrated ability to manage multiple store locations and drive performance across a dispersed team.
- Excellent understanding of retail operations, inventory control, visual merchandising, and sales strategies.
- Strong financial acumen, with experience in budget management and P&L analysis.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using retail management software and point-of-sale (POS) systems.
- Ability to work independently and make sound decisions, as well as collaborate effectively with cross-functional teams.
- Willingness to travel to store locations as needed for on-site supervision and support.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
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4
Remote Store Operations Manager
60200 Meru , Eastern
KES180000 Annually
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Posted 1 day ago
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Job Description
Our client, a leading retail brand known for its exceptional customer experience, is looking for a motivated and experienced Store Operations Manager to oversee their nationwide retail presence from a remote capacity. This is a fully remote role, focusing on standardizing and optimizing store operations across all locations to ensure consistent brand standards and maximize profitability. The successful candidate will be responsible for developing, implementing, and monitoring operational procedures and policies that enhance in-store efficiency and customer satisfaction. You will collaborate with regional managers and store staff to identify best practices, troubleshoot operational challenges, and drive performance improvements. Key responsibilities include developing training materials for store personnel, overseeing inventory management systems, ensuring compliance with health and safety regulations, and analyzing sales and operational data to identify areas for improvement. The ideal candidate will have a strong background in retail management, with a deep understanding of store operations, merchandising, and customer service principles. Experience with retail management software and data analysis is crucial. A Bachelor's degree in Business Administration or a related field, combined with at least 5 years of progressive experience in retail operations management, is required. Excellent communication, leadership, and problem-solving skills are essential for effectively managing operations remotely. You will be instrumental in maintaining our client's reputation for excellence and driving operational success across their retail network, all while enjoying the flexibility of a remote work environment.
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5
Store Operations Manager (Remote)
00200 Ngong
KES100000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dynamic and results-driven Store Operations Manager to oversee operations in a fully remote capacity. This pivotal role requires a strategic thinker with a proven ability to manage and optimize retail operations across multiple locations, ensuring efficiency, profitability, and exceptional customer service. You will be responsible for developing and implementing operational policies and procedures, managing inventory, optimizing store layouts, and ensuring compliance with all company standards. Your expertise will be crucial in driving sales performance, reducing costs, and enhancing the overall customer experience. This position involves close collaboration with various departments, including merchandising, marketing, and human resources, to ensure seamless execution of retail strategies. You will analyze sales data, identify trends, and implement strategies to improve store performance. Managing budgets, controlling expenses, and maximizing profitability are key aspects of this role. The ideal candidate will have a strong background in retail management, with demonstrated success in leading teams, improving operational efficiency, and achieving financial targets. Excellent leadership, communication, and problem-solving skills are essential. Experience with retail management software and inventory control systems is highly desirable. If you are passionate about retail, possess strong analytical skills, and thrive in a remote work environment, this is an excellent opportunity to make a significant impact.
Responsibilities:
Responsibilities:
- Develop and implement effective store operational strategies.
- Oversee daily operations, ensuring efficiency and adherence to standards.
- Manage inventory levels, control stock, and minimize shrinkage.
- Analyze sales data and identify opportunities for growth.
- Implement strategies to improve customer satisfaction and loyalty.
- Manage store budgets and control operational expenses.
- Ensure compliance with all health, safety, and security regulations.
- Train and develop store staff to achieve high performance.
- Collaborate with merchandising and marketing teams to execute campaigns.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- 5+ years of experience in retail operations management.
- Proven track record of success in improving operational efficiency and profitability.
- Strong understanding of inventory management and visual merchandising.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in retail management software and POS systems.
- Ability to analyze data and make informed business decisions.
- Strong problem-solving and decision-making abilities.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Store Operations Manager
20116 Nyeri Town
KES250000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a prominent national retail chain, is seeking an experienced and dynamic Senior Store Operations Manager to oversee multiple retail locations. This is a fully remote position, focusing on strategic oversight, performance management, and operational excellence across all assigned stores. You will be responsible for driving sales, optimizing operational efficiency, managing budgets, and ensuring exceptional customer experiences. Key responsibilities include developing and implementing store strategies, setting performance targets, analyzing sales data, managing inventory, and ensuring adherence to company policies and procedures. You will lead and mentor store managers, foster a high-performance culture, and identify opportunities for continuous improvement. The ideal candidate will have a strong background in retail management, with a proven ability to manage multiple sites and achieve business objectives. Excellent leadership, communication, and analytical skills are essential. You will leverage technology and data-driven insights to enhance store performance and profitability. This role requires strategic thinking, a proactive approach, and a passion for delivering outstanding results in the retail sector, all managed remotely from your chosen location.
Responsibilities:
Qualifications:
Responsibilities:
- Provide strategic leadership and operational oversight for a portfolio of retail stores.
- Develop and implement effective store operational plans to achieve sales and profitability targets.
- Monitor key performance indicators (KPIs) and analyze sales data to identify trends and opportunities.
- Manage store budgets, control expenses, and ensure efficient resource allocation.
- Oversee inventory management, merchandising standards, and stock control processes.
- Lead, train, and develop store managers to build high-performing teams.
- Ensure consistent delivery of excellent customer service and uphold brand standards.
- Implement and enforce all company policies, procedures, and health & safety regulations.
- Identify and drive initiatives for operational improvement and cost reduction.
- Collaborate with merchandising, marketing, and other departments to align store strategies.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 7 years of progressive experience in retail management, with at least 3 years in a multi-site management role.
- Proven track record of achieving sales and operational targets in a retail environment.
- Strong understanding of retail operations, merchandising, and inventory management.
- Excellent leadership, coaching, and team-building skills.
- Proficiency in data analysis and reporting tools.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Ability to manage and motivate teams remotely.
- Familiarity with retail POS systems and inventory management software.
This advertiser has chosen not to accept applicants from your region.
7
Remote Retail Store Operations Manager
20111 Nyeri Town
KES75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is actively seeking a highly organized and customer-focused Remote Retail Store Operations Manager to oversee the operational efficiency and team performance of their retail locations. This is a fully remote position, enabling you to manage your responsibilities from a home office. You will be responsible for implementing operational best practices, ensuring excellent customer service standards, managing inventory, and driving sales performance across multiple retail units. The ideal candidate has a strong background in retail management and possesses excellent leadership and problem-solving skills, coupled with the ability to thrive in a remote work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop, implement, and enforce operational policies and procedures to ensure efficiency and compliance across all retail stores.
- Monitor store performance metrics, including sales, customer satisfaction, inventory turnover, and operational costs.
- Provide remote leadership and support to store teams, fostering a positive and productive work environment.
- Ensure adherence to visual merchandising standards and product presentation guidelines.
- Oversee inventory management, including stock levels, ordering, receiving, and loss prevention strategies.
- Implement training programs for store staff on product knowledge, customer service, and operational procedures.
- Analyze sales data and customer feedback to identify areas for improvement and implement corrective actions.
- Manage operational budgets and control expenses effectively.
- Ensure all retail locations maintain a high standard of cleanliness and safety.
- Collaborate with merchandising, marketing, and HR departments to support business objectives.
- Conduct regular virtual store audits and performance reviews.
- Stay updated on retail industry trends and best practices.
Qualifications:
- Proven experience in retail store management or operations, with a track record of success.
- Strong understanding of retail operations, inventory management, and visual merchandising.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong analytical and problem-solving abilities.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Customer-centric approach with a commitment to delivering exceptional service.
- Bachelor's degree in Business Administration, Retail Management, or a related field is a plus.
- Experience with e-commerce integration and omnichannel retail strategies is advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Lead Store Operations Manager (Remote)
40100 Kisumu
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a dynamic and innovative retail brand known for its commitment to customer satisfaction and product quality. We are seeking a highly experienced and results-oriented Lead Store Operations Manager to oversee and optimize the operational efficiency of our retail locations. This is a remote-first position, requiring a candidate who can effectively manage and support store teams from a distance, driving performance and upholding brand standards.
Responsibilities:
Responsibilities:
- Develop, implement, and monitor operational strategies and procedures to ensure maximum efficiency and profitability across all retail stores.
- Oversee inventory management, stock control, and loss prevention initiatives to minimize shrinkage and optimize stock levels.
- Ensure adherence to all company policies, procedures, and operational guidelines, including visual merchandising standards.
- Analyze store performance data (sales, KPIs, customer feedback) and develop action plans to address areas for improvement.
- Provide remote leadership, coaching, and support to store managers and their teams, fostering a positive and productive work environment.
- Collaborate with cross-functional teams (e.g., Merchandising, Marketing, HR) to align store operations with broader business objectives.
- Manage operational budgets, control expenses, and identify opportunities for cost savings.
- Oversee the implementation of new operational systems, technologies, and processes.
- Conduct regular performance reviews of store operations and provide feedback and recommendations for improvement.
- Ensure exceptional customer service standards are met and consistently exceeded in all store locations.
- Stay updated on retail industry best practices and emerging trends to drive continuous improvement.
- Train and develop store staff on operational procedures and best practices.
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum of 6 years of progressive experience in retail operations management, with a proven track record of success.
- Strong understanding of retail operations, inventory management, visual merchandising, and loss prevention.
- Demonstrated ability to lead and manage teams remotely, fostering engagement and high performance.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Proficiency in retail management software and point-of-sale (POS) systems.
- Strong understanding of financial metrics and budget management.
- Excellent communication, interpersonal, and leadership skills.
- Ability to adapt to a fast-paced, evolving retail environment.
- Strategic thinker with a proactive approach to operational challenges.
- Experience with e-commerce integration within a retail setting is a plus.
This advertiser has chosen not to accept applicants from your region.
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