What Jobs are available for Maintenance Roles in Kenya?
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Senior Technical Recruiter - Global IT & Engineering Roles
Posted today
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Job Description
Our client, a leading international recruitment consultancy specializing in the technology and engineering sectors, is seeking a highly skilled and motivated Senior Technical Recruiter to join their fully remote global talent acquisition team. This role is critical in sourcing and attracting top-tier talent for challenging IT and engineering positions across various industries and geographies. You will be responsible for the full recruitment lifecycle, from understanding client needs and defining role requirements to sourcing, screening, interviewing, and managing candidate pipelines. A key focus will be on leveraging advanced sourcing strategies, including online platforms, professional networks, and innovative recruitment technologies, to identify passive candidates with niche skill sets. You will build and maintain strong relationships with hiring managers and clients, acting as a trusted advisor on talent market trends and recruitment best practices. Conducting in-depth technical interviews, assessing candidate qualifications, and facilitating the offer process will be essential. The ideal candidate will possess a deep understanding of the IT and engineering job markets, including in-demand technologies, programming languages, and engineering disciplines. Proven experience in executive search or high-volume technical recruitment is highly desirable. Excellent communication, negotiation, and interpersonal skills are paramount for effectively engaging with both candidates and clients. This is an exceptional opportunity to work with a global client base, contribute to the growth of innovative companies, and develop your career within a flexible, remote-first environment. The nominal administrative base is **Kericho, Kericho, KE**, but the role is fully remote.
Responsibilities:
Responsibilities:
- Manage the full recruitment lifecycle for IT and engineering roles, from sourcing to offer negotiation.
- Develop and implement effective sourcing strategies to identify and attract top technical talent globally.
- Conduct in-depth candidate screenings and technical interviews to assess skills and experience.
- Build and maintain a strong pipeline of qualified candidates for current and future needs.
- Partner closely with hiring managers and clients to understand their recruitment needs and provide market insights.
- Utilize various recruitment tools and platforms (e.g., LinkedIn Recruiter, ATS) to manage candidate data and recruitment processes.
- Advise clients on market trends, salary benchmarks, and effective recruitment strategies.
- Negotiate offers and facilitate the onboarding process for successful candidates.
- Maintain a high level of professionalism and candidate experience throughout the recruitment process.
- Stay updated on emerging technologies and industry trends to enhance recruitment expertise.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 5 years of experience in technical recruiting, preferably within a recruitment agency or RPO.
- Proven ability to recruit for a variety of IT and engineering roles (e.g., software development, data science, cybersecurity, hardware engineering).
- In-depth knowledge of technical terminology, programming languages, and engineering disciplines.
- Proficiency with applicant tracking systems (ATS) and recruitment software.
- Exceptional communication, interpersonal, and negotiation skills.
- Strong organizational skills and ability to manage multiple requisitions simultaneously.
- Self-motivated and able to work effectively in a fully remote team environment.
- Experience in executive search or specialized talent acquisition is a plus.
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0
Remote Talent Acquisition Specialist - Tech & Engineering Roles
Posted today
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Job Description
Our client, a dynamic and innovative tech company, is seeking a proactive and experienced Talent Acquisition Specialist to build and grow their remote workforce. This fully remote position offers the opportunity to attract and recruit top talent across various technical and engineering disciplines without geographical constraints. The ideal candidate will possess a deep understanding of the tech recruitment landscape, creative sourcing strategies, and a passion for delivering an exceptional candidate experience. You will be responsible for managing the full recruitment lifecycle, from defining job requirements and sourcing candidates to conducting initial screenings, coordinating interviews, and extending offers. Building and nurturing a strong talent pipeline for key roles will be a critical component of this position. You will partner closely with hiring managers to understand their needs and ensure alignment throughout the hiring process. Experience with applicant tracking systems (ATS), LinkedIn Recruiter, and other sourcing tools is essential. The ability to work independently, manage multiple requisitions simultaneously, and maintain strong relationships with candidates and hiring teams in a remote setting is paramount. If you are a results-driven recruiter with a knack for identifying and engaging with top technical talent, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Manage end-to-end recruitment processes for technical and engineering roles.
- Develop and implement effective sourcing strategies to attract passive and active candidates.
- Conduct thorough candidate screenings and initial interviews.
- Partner with hiring managers to define role requirements, assess candidate qualifications, and guide them through the hiring process.
- Build and maintain a robust talent pipeline for critical and hard-to-fill positions.
- Ensure a positive and efficient candidate experience throughout the recruitment journey.
- Utilize Applicant Tracking Systems (ATS) to manage candidate data and track progress.
- Stay up-to-date with market trends and best practices in talent acquisition.
- Contribute to employer branding initiatives to attract top talent.
- Extend job offers and negotiate terms with selected candidates.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 4 years of experience in full-cycle recruitment, with a strong focus on tech and engineering roles.
- Proven success in sourcing and attracting passive candidates using various channels.
- Proficiency with ATS platforms (e.g., Greenhouse, Lever, Taleo) and recruitment marketing tools.
- Excellent communication, interpersonal, and negotiation skills.
- Strong understanding of technical roles and the ability to effectively screen technical candidates.
- Ability to work independently, manage multiple priorities, and thrive in a remote environment.
- Demonstrated ability to build strong relationships with hiring managers and candidates.
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1
Remote Aircraft Maintenance Technician (Remote Support Role)
Posted 4 days ago
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Job Description
Our client, a global leader in aviation services, is seeking a highly skilled and experienced Aircraft Maintenance Technician to join their innovative fully remote support team. This unique role does not involve hands-on physical maintenance but focuses on providing remote technical assistance, troubleshooting, and documentation support for field maintenance crews. You will be instrumental in ensuring the continued airworthiness of aircraft by offering expert guidance and problem-solving from your home office.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical assistance and guidance to aircraft maintenance teams in the field for troubleshooting and repair of aircraft systems.
- Interpret aircraft maintenance manuals, technical orders, and engineering directives to provide accurate information and solutions.
- Analyze maintenance logs and diagnostic data to identify root causes of aircraft issues.
- Document troubleshooting steps, solutions, and repair procedures for knowledge base and training purposes.
- Collaborate with engineering and quality assurance departments to address complex technical issues.
- Assist in developing and updating maintenance procedures and technical documentation.
- Maintain a strong understanding of aviation regulations and airworthiness standards.
- Communicate effectively with maintenance crews, engineers, and management, ensuring clarity and precision in all interactions.
- Utilize remote diagnostic tools and software to support aircraft maintenance activities.
- Contribute to continuous improvement initiatives within the technical support department.
- A&P (Airframe & Powerplant) certification required.
- Minimum of 5 years of hands-on aircraft maintenance experience with commercial or military aircraft.
- Extensive knowledge of aircraft systems, structures, and components.
- Proficiency in reading and interpreting technical manuals, schematics, and blueprints.
- Strong analytical and problem-solving skills with the ability to diagnose complex issues remotely.
- Excellent written and verbal communication skills, with the ability to convey technical information clearly.
- Experience with aviation maintenance software and databases.
- Ability to work independently and manage time effectively in a remote environment.
- Strong understanding of safety protocols and regulatory compliance in the aviation industry.
- Familiarity with troubleshooting and diagnostic procedures for various aircraft types is highly desirable.
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2
Remote Technical Support Lead - Installation & Maintenance
Posted today
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Job Description
Our client is seeking an experienced and motivated Remote Technical Support Lead specializing in Installation & Maintenance services. This fully remote position will involve managing a team of remote technical support agents and ensuring the highest level of service delivery for clients requiring assistance with product installations, troubleshooting, and ongoing maintenance. You will be responsible for developing and refining support processes, creating comprehensive troubleshooting guides and knowledge base articles, and monitoring team performance metrics. Key duties include handling escalated technical issues, providing training and mentorship to support staff, and collaborating with engineering and product development teams to resolve complex problems. The ideal candidate will possess a strong technical background in installation and maintenance, coupled with proven leadership experience in a remote support environment. Excellent communication, problem-solving, and customer service skills are essential. You should be proficient in using remote support tools, ticketing systems, and CRM software. This is a remote-first role, requiring exceptional organizational skills, self-discipline, and the ability to work independently and as part of a distributed team. A Bachelor's degree in a relevant technical field or equivalent practical experience is required. Certifications in specific technologies or IT support (e.g., CompTIA, ITIL) are a plus. If you are a results-oriented leader passionate about providing exceptional technical support remotely and driving team success, we invite you to apply. Your leadership will ensure seamless installations and efficient maintenance operations for our diverse client base, contributing significantly to customer satisfaction and product reliability.
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3
Lead Remote Technical Support Engineer (Installation & Maintenance)
Posted today
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Job Description
Our client is seeking a highly skilled and experienced Lead Remote Technical Support Engineer specializing in Installation & Maintenance to join their fully remote workforce. This critical role involves providing advanced technical support and guidance to field technicians and end-users globally, focusing on the installation, setup, troubleshooting, and maintenance of complex equipment and systems. You will be the primary point of escalation for challenging technical issues, requiring a profound understanding of electromechanical systems, network connectivity, and diagnostic procedures. Responsibilities include developing comprehensive troubleshooting guides, creating training materials for junior support staff, analyzing recurring technical problems to identify systemic improvements, and collaborating with engineering teams to provide feedback for product development. The ideal candidate will possess a strong background in a relevant technical field, such as industrial automation, telecommunications, or advanced manufacturing. Proven experience in a remote technical support or field service engineering role is essential. Excellent communication skills, both written and verbal, are required to effectively convey technical information and solutions. You must be adept at working independently, managing multiple complex issues simultaneously, and maintaining a high level of professionalism under pressure. Proficiency with remote access tools, diagnostic software, and ticketing systems is mandatory. A Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience is required. This position offers the opportunity to significantly impact customer satisfaction and operational efficiency by ensuring the seamless functioning of our client's products and services through remote expertise. If you are a problem-solving expert passionate about technology and customer success in a remote environment, we encourage you to apply.
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4
Senior Installation & Maintenance Technician (Remote - Technical Support)
Posted today
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Job Description
Our client is seeking a highly skilled and experienced Senior Installation & Maintenance Technician to provide expert technical support remotely. This role is crucial for guiding customers and field technicians through complex installation, troubleshooting, and maintenance procedures for our client's specialized equipment and systems. You will be responsible for diagnosing technical issues, developing clear and concise resolution steps, and ensuring customer satisfaction through exceptional remote assistance. As this is a fully remote position, strong diagnostic abilities, excellent communication skills (both written and verbal), and the capacity to work independently and manage support queues effectively are essential.
Responsibilities:
Qualifications:
This is an outstanding opportunity for a seasoned technical expert to leverage their skills in a critical remote support role, contributing significantly to customer success and product reliability. If you excel at problem-solving and thrive in a virtual environment, we encourage you to apply. This role supports technical needs associated with the **Mlolongo, Machakos, KE** region.
Responsibilities:
- Provide advanced technical support to customers and field technicians via phone, email, and remote access tools.
- Diagnose and troubleshoot complex installation, maintenance, and operational issues related to our client's products/systems.
- Develop and document step-by-step troubleshooting guides, repair procedures, and best practices.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Train and mentor junior technicians on product knowledge and troubleshooting techniques.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Identify recurring technical problems and provide feedback to product management for future improvements.
- Ensure adherence to safety protocols and company policies in all remote support activities.
- Contribute to the continuous improvement of the technical support processes and knowledge base.
- Stay up-to-date with product updates, technical specifications, and industry best practices.
Qualifications:
- Associate's or Bachelor's degree in a relevant technical field (e.g., Electronics, Mechanical Engineering Technology, Information Technology), or equivalent practical experience.
- Minimum of 5 years of hands-on experience in installation, maintenance, and technical support for complex equipment or systems.
- Proven ability to diagnose and resolve intricate technical problems remotely.
- Strong understanding of electrical, mechanical, or software systems, depending on the client's product line.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with remote access tools, ticketing systems (CRM), and common diagnostic software.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Customer-focused mindset with a passion for problem-solving and delivering high-quality support.
- Experience in training or mentoring technical staff is a significant plus.
- Must possess a reliable high-speed internet connection and a dedicated, quiet workspace.
This is an outstanding opportunity for a seasoned technical expert to leverage their skills in a critical remote support role, contributing significantly to customer success and product reliability. If you excel at problem-solving and thrive in a virtual environment, we encourage you to apply. This role supports technical needs associated with the **Mlolongo, Machakos, KE** region.
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5
Customer Success Manager - Technical Support
Posted today
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Job Description
Our client, a leading innovator in SaaS solutions, is actively seeking a dedicated and customer-focused Technical Support Manager to lead their remote customer success initiatives. This role is essential for ensuring our clients receive exceptional support and maximize their value from our platform. As a fully remote company, we thrive on building a strong, collaborative culture where team members can contribute effectively from anywhere. You will be instrumental in building and maintaining strong customer relationships through expert technical guidance and proactive problem-solving.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists, providing guidance, training, and performance management.
- Oversee the resolution of complex technical issues, ensuring timely and satisfactory outcomes for customers.
- Develop and implement best practices for customer support, knowledge base management, and ticket escalation procedures.
- Monitor customer satisfaction metrics and proactively identify areas for improvement in support processes.
- Collaborate with product development and engineering teams to relay customer feedback and identify opportunities for product enhancements.
- Ensure prompt and effective communication with customers regarding issue status, resolutions, and product updates.
- Develop and deliver customer training materials and resources to enhance user proficiency with the platform.
- Manage support escalations and act as a point of contact for high-priority customer issues.
- Analyze support ticket data to identify trends, common issues, and recurring problems, driving root cause analysis.
- Contribute to the development of support tools and technologies to improve efficiency and customer experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a leadership or management capacity.
- Proven experience in managing remote support teams and processes.
- Strong technical aptitude and the ability to quickly understand complex software applications.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proficiency with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Experience in SaaS environments is highly desirable.
- Ability to work independently and manage priorities effectively in a remote setting.
- A passion for customer success and a commitment to delivering outstanding support.
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6
Remote Technical Support Specialist (Installation & Maintenance)
Posted today
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Job Description
Our client is a leading provider of sophisticated industrial equipment and requires a highly skilled Remote Technical Support Specialist focused on installation and maintenance. This is a fully remote position, demanding a deep understanding of electromechanical systems and troubleshooting expertise. You will be the first line of support for clients experiencing issues with the installation, operation, or maintenance of our client's products. Your role involves diagnosing technical problems via phone, email, and remote desktop access, providing clear, concise, and effective solutions. You will guide clients through complex troubleshooting procedures, assist with preventative maintenance scheduling, and escalate issues when necessary to senior engineering teams. The ideal candidate possesses exceptional problem-solving skills, patience, and a customer-centric approach, combined with a strong technical aptitude.
Responsibilities:
Responsibilities:
- Provide remote technical assistance to customers regarding product installation, operation, and maintenance.
- Diagnose and resolve hardware and software issues related to our client's equipment.
- Guide customers through step-by-step troubleshooting processes via phone, email, and remote support tools.
- Document all customer interactions, issues, and resolutions accurately in the support system.
- Identify recurring technical issues and provide feedback to the product development and engineering teams.
- Assist in creating and updating technical documentation, FAQs, and knowledge base articles.
- Advise customers on best practices for equipment maintenance and preventative care.
- Escalate complex technical problems to appropriate internal departments for resolution.
- Ensure high levels of customer satisfaction through prompt and efficient support.
- Stay up-to-date with product updates, technical specifications, and support procedures.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 4 years of experience in technical support, installation, or maintenance of complex machinery or equipment.
- Proven ability to troubleshoot and diagnose electromechanical systems.
- Proficiency with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with diagnostic software and hardware tools.
- Customer-focused attitude with a dedication to resolving issues.
- Flexibility to work occasional off-hours or weekends if required by support schedules.
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7
Lead Remote Technical Support & Diagnostics Engineer (Installation & Maintenance)
Posted today
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Job Description
Our client requires a Lead Remote Technical Support & Diagnostics Engineer to provide advanced troubleshooting and support for installed systems, focusing on the installation and maintenance lifecycle. This is a fully remote role, demanding exceptional technical acumen and the ability to diagnose and resolve complex issues from a distance. You will be the escalation point for challenging technical problems, guiding field technicians and clients through intricate diagnostic procedures and repair processes. Your responsibilities include developing comprehensive diagnostic tools and protocols, creating detailed technical documentation, and training support staff on advanced troubleshooting techniques. You will analyze system performance data to proactively identify potential failures and recommend preventative maintenance strategies, thereby minimizing downtime and ensuring optimal system operation. The ideal candidate possesses extensive experience in technical support, particularly within installation and maintenance environments. A strong understanding of mechanical, electrical, and software systems relevant to our client's products is essential. You must demonstrate exceptional problem-solving skills, analytical thinking, and the ability to explain complex technical concepts clearly and concisely in a remote setting. Experience with remote diagnostic tools, data analysis software, and advanced ticketing systems is crucial. Leadership experience, including mentoring junior engineers and managing support workflows, is highly desirable. This role requires a proactive mindset, a commitment to continuous learning, and the ability to work independently while collaborating effectively with global teams. Your expertise will be vital in maintaining the reliability and performance of our client's deployed assets, ensuring customer satisfaction through rapid and effective remote resolution of technical challenges.
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