3,968 IT Team Lead jobs in Kenya
Technical lead
00100
Bridge Talent Management
Posted 566 days ago
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Job Description
Job Purpose: Responsible for Lubricants Technical functions. Key Responsibilities: Implementation of technical projects within the lubricants sectionIn charge of new product developmentOptimization and implementation of product formulation changesCoordination of new package developmentOverseeing the internal/ external processes and activities that ensure products meet specified quality criteria. Coordinating customer technical submissions including queries and tenders.Reformulating slow-moving products to sale able products.Developing Technical bulletin & data sheets for lubricants productsTo monitor non-conforming products at lube warehouses and take appropriate action monthly.Attend and represent the company in Industry and regulatory technical committees affecting lubricants.Carry out root cause analysis and recommendations for customer technical complaints.RequirementsBachelor’s degree in mechanical/chemical engineeringSpecialized knowledge: Technical knowledge in lubricantsExperience/knowledge of lubricants either in a production or sales environmentStrong analytical skills.Strong Interpersonal skills.At least 5 years of experience in a similar role
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0
Technical Support Lead
60501 Meru , Eastern
KES120000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their remote support operations. This role is critical in ensuring our clients receive timely and effective technical assistance. You will be responsible for leading a team of support specialists, overseeing the resolution of complex technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership experience. Key responsibilities include managing the support ticket queue, providing Tier 2 and Tier 3 technical support, developing troubleshooting guides and knowledge base articles, and identifying trends in customer issues to drive product improvements. You will also be responsible for training and mentoring support staff, ensuring adherence to service level agreements (SLAs), and contributing to the continuous improvement of support processes. As this is a fully remote position, exceptional communication skills, self-discipline, and the ability to manage a distributed team are essential. Your expertise will be vital in maintaining smooth operations and delivering an outstanding support experience for our client's users.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of remote technical support specialists.
- Oversee the resolution of complex customer technical issues.
- Provide Tier 2 and Tier 3 technical support.
- Develop and maintain technical troubleshooting guides and knowledge base articles.
- Monitor and analyze support ticket data to identify trends and areas for improvement.
- Train and mentor junior support staff.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Collaborate with engineering and product teams to resolve escalated issues.
- Manage customer escalations and ensure timely resolution.
- Contribute to the development of support processes and best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a leadership or supervisory role.
- Strong technical proficiency in diagnosing and resolving hardware and software issues.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management).
- Excellent problem-solving, analytical, and communication skills.
- Proven ability to manage and motivate a remote team.
- Customer-centric approach with a commitment to providing exceptional service.
- Ability to work independently and manage time effectively in a remote environment.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
40100 Kisumu
KES75000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage their customer support operations in Kisumu, Kisumu, KE . This role involves leading a team of technical support specialists, ensuring efficient problem resolution, and maintaining high standards of customer satisfaction. You will be responsible for coaching, mentoring, and developing the support team, as well as handling escalated technical issues. The ideal candidate possesses strong technical acumen, excellent leadership qualities, and a proven ability to manage and motivate a team in a fast-paced environment. This hybrid role requires a commitment to both in-office collaboration and remote flexibility.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support professionals.
- Provide guidance and mentorship to team members, fostering their professional development.
- Oversee the resolution of complex technical support issues and customer escalations.
- Ensure timely and accurate responses to customer inquiries via phone, email, and chat.
- Develop and implement support strategies to improve customer satisfaction and efficiency.
- Monitor team performance metrics and provide regular feedback.
- Maintain and update the knowledge base with troubleshooting guides and solutions.
- Collaborate with engineering and product teams to resolve recurring technical problems.
- Analyze support data to identify trends and areas for process improvement.
- Ensure adherence to company policies and procedures.
Qualifications:
- Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Strong technical knowledge in (mention a relevant technology, e.g., software, hardware, networking).
- Proven experience in managing and motivating a technical support team.
- Excellent problem-solving and analytical skills.
- Proficiency with helpdesk software and ticketing systems.
- Strong communication and interpersonal skills.
- Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Customer-focused mindset with a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
01000 Makongeni
KES3000000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding software company specializing in enterprise resource planning (ERP) solutions, is seeking an experienced Technical Support Lead. This on-site role, based in Thika, Kiambu, KE , requires a proactive and technically adept individual to manage and mentor a team of customer support specialists. You will be the escalation point for complex technical issues, ensuring timely and effective resolution for our clients. Your role will be critical in maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's software products.
Key Responsibilities:
Qualifications:
This is a crucial role for a dedicated professional looking to lead a support team and ensure customer success with cutting-edge software solutions in Thika.
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives, fostering a high-performance culture.
- Manage incoming support tickets and ensure adherence to service level agreements (SLAs).
- Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Monitor support queues and team performance metrics, identifying areas for improvement.
- Collaborate with the development and quality assurance teams to report and resolve software bugs.
- Analyze support trends to identify recurring issues and propose long-term solutions.
- Conduct regular team meetings and provide constructive feedback and performance reviews.
- Ensure exceptional customer service is delivered to all clients.
- Assist in the development and implementation of new support processes and tools.
- Manage customer escalations and communicate effectively with clients during issue resolution.
- Contribute to product improvement by providing insights from customer feedback and support data.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Strong technical aptitude and proven ability to troubleshoot complex software issues.
- Experience with ERP systems or similar enterprise software is highly preferred.
- Excellent understanding of ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to manage and motivate a team effectively.
- Strong analytical skills and attention to detail.
- Customer-centric mindset with a passion for service excellence.
- Experience in IT support for SaaS products is a plus.
This is a crucial role for a dedicated professional looking to lead a support team and ensure customer success with cutting-edge software solutions in Thika.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Lead
01001 Makongeni
KES70000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology solutions provider, is seeking a dynamic and experienced Technical Support Lead to manage their customer support operations in **Thika, Kiambu, KE**. This role requires a blend of technical expertise, strong leadership qualities, and exceptional customer service skills to ensure our clients receive timely and effective technical assistance. The Technical Support Lead will be responsible for overseeing the helpdesk team, resolving complex technical issues, and improving overall customer satisfaction.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a high-performance culture.
- Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket management and response times.
- Provide Tier 2 and Tier 3 technical support for a range of software and hardware issues, escalating to engineering teams when necessary.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Analyze support trends and metrics to identify areas for improvement in processes, tools, and training.
- Implement and refine support procedures to enhance customer experience and resolution rates.
- Act as a point of escalation for critical customer issues, ensuring prompt and satisfactory resolution.
- Collaborate with product development and engineering teams to provide feedback on product issues and feature requests.
- Conduct regular performance reviews and provide coaching to support staff.
- Ensure that service level agreements (SLAs) are met consistently.
- Train new support team members on products, processes, and customer service best practices.
- Monitor customer feedback and proactively address any concerns.
- Manage remote support tools and technologies effectively.
- Contribute to the development of support strategies and policies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 1-2 years in a leadership or supervisory role.
- Proven ability to troubleshoot complex technical problems across various operating systems, software applications, and hardware.
- Strong understanding of network protocols, cybersecurity principles, and IT infrastructure.
- Excellent communication, interpersonal, and customer service skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Demonstrated leadership and team management capabilities.
- Ability to work effectively in a fast-paced, demanding environment.
- Strong analytical and problem-solving skills.
- Certifications such as CompTIA A+, Network+, or ITIL are a plus.
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4
Lead Technical Recruiter
00100 Abothuguchi West
KES160000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly expanding recruitment consultancy, is seeking a seasoned and results-driven Lead Technical Recruiter to manage their remote talent acquisition efforts. This is a vital role focused on identifying, engaging, and securing top-tier technical talent for a diverse range of clients. You will be responsible for developing and executing innovative sourcing strategies, managing the full recruitment lifecycle, and building strong pipelines of qualified candidates for hard-to-fill positions. Your expertise will be crucial in understanding client requirements and translating them into effective recruitment plans. Key responsibilities include leveraging various sourcing channels such as LinkedIn, job boards, and professional networks, conducting in-depth candidate screening and assessment, and facilitating interview processes. You will also play a role in employer branding initiatives and contributing to the development of recruitment best practices. The ideal candidate will possess exceptional communication, negotiation, and interpersonal skills, with a deep understanding of the technology landscape and in-demand technical roles. You should have a proven ability to work autonomously and achieve ambitious hiring goals in a remote environment. Experience with applicant tracking systems (ATS) and recruitment marketing tools is essential. This leadership position requires the ability to mentor and guide junior recruiters, fostering a collaborative and high-performance team culture. A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. A minimum of 6 years of experience in technical recruitment, with at least 2 years in a lead or supervisory role, is required. If you are passionate about connecting talent with opportunity and thrive in a dynamic, remote setting, this role is for you. Join our client's team and make a significant impact on their success and that of their clients, operating remotely to serve the **Nairobi, Nairobi, KE** market.
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5
Lead Technical Recruiter
40100 Kisumu
KES150000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an accomplished Lead Technical Recruiter to spearhead their talent acquisition efforts in the technology sector. This is a pivotal, fully remote role designed to attract and secure top-tier engineering and IT professionals for diverse roles across the company. As the Lead Technical Recruiter, you will be responsible for the end-to-end recruitment process, from developing sourcing strategies and building robust talent pipelines to managing candidate experience and closing offers. You will partner closely with hiring managers to understand their technical requirements and provide market insights to inform hiring strategies. Key responsibilities include identifying and engaging passive candidates through various channels (LinkedIn, GitHub, Stack Overflow, etc.), screening resumes and conducting in-depth technical interviews, managing the candidate pipeline using applicant tracking systems (ATS), building strong relationships with candidates, and contributing to employer branding initiatives. The ideal candidate will possess a proven track record of successfully recruiting for highly specialized technical roles, excellent communication and negotiation skills, and a deep understanding of the technology landscape. Experience in managing recruitment processes within a fast-paced, remote environment is crucial. You will be a key player in building high-performing teams, driving our client's growth and success by sourcing and securing the best technical talent available in the market. This remote position offers the flexibility to manage your recruitment cycles effectively from anywhere, contributing significantly to the company's human capital development.
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6
Lead Technical Recruiter
30100 Moiben
KES110000 month
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and results-driven Lead Technical Recruiter to spearhead their talent acquisition efforts. This role is fully remote, offering a flexible work environment. You will be responsible for the end-to-end recruitment lifecycle for technical positions, from sourcing and screening to offer negotiation and onboarding. This includes developing innovative sourcing strategies, building strong pipelines of qualified candidates, and actively engaging passive candidates through various channels. You will partner closely with hiring managers to understand their needs, define job requirements, and guide them through the recruitment process. Key responsibilities include managing the applicant tracking system (ATS), ensuring data integrity, and generating recruitment reports. You will also play a key role in employer branding initiatives, enhancing our client's reputation as an employer of choice in the tech industry. Experience in identifying and recruiting for niche technical roles, such as software engineering, data science, and cybersecurity, is paramount. We are looking for a candidate with exceptional networking skills, a deep understanding of the tech landscape, and the ability to build and maintain strong relationships with candidates and hiring teams. Strong negotiation and closing skills are also essential. A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred, coupled with a minimum of five years of progressive experience in technical recruiting, with at least two years in a lead or senior capacity. This remote position offers the opportunity to shape our client's technical workforce and contribute significantly to their growth.
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7
Lead Technical Recruiter
30100 Moiben
KES170000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier Recruitment Consultancy, is seeking a seasoned and strategic Lead Technical Recruiter. This role is entirely remote, offering the flexibility to connect with top tech talent and clients globally. You will be instrumental in identifying, attracting, and engaging highly skilled technical professionals for a variety of demanding roles across the technology sector. Your responsibilities will include developing and executing effective sourcing strategies, utilizing advanced search techniques across multiple platforms, and building robust talent pipelines. You will manage the entire recruitment lifecycle for technical positions, from initial candidate engagement through to offer negotiation and onboarding support. Building strong relationships with hiring managers to deeply understand technical requirements and team dynamics is crucial. Essential qualifications include a Bachelor's degree in a relevant field, with extensive experience (5+ years) specifically in technical recruitment. A thorough understanding of various technology stacks, programming languages, and IT roles is paramount. Proficiency with Applicant Tracking Systems (ATS), LinkedIn Recruiter, and other sourcing tools is required. We are looking for a proactive, results-oriented individual with exceptional communication, negotiation, and candidate management skills, who can thrive independently in a remote work environment. Your ability to stay ahead of tech recruitment trends and provide expert guidance to clients will be highly valued. This position offers a fantastic opportunity to influence technology hiring and contribute to the growth of innovative companies.
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