462 IT Support Specialists jobs in Kenya
Technical Support Specialist
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Technical Support Specialist
Posted 2 days ago
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Key Responsibilities:
- Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide customers through step-by-step solutions to technical issues.
- Escalate complex issues to appropriate internal teams or senior support staff.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist in the installation and configuration of software and hardware.
- Provide feedback to the development team on recurring issues and product improvements.
- Ensure high levels of customer satisfaction by providing excellent support.
- Stay up-to-date with product updates and new technologies.
Qualifications:
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Excellent knowledge of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
- Certification like CompTIA A+ or similar is a plus.
- A customer-centric approach with a dedication to resolving issues efficiently.
This role is perfect for an individual who enjoys solving technical puzzles and helping people, with the added benefit of a flexible hybrid work arrangement. Join a supportive team and contribute to exceptional customer experiences.
Technical Support Specialist
Posted 2 days ago
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Senior Technical Support Specialist
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Key responsibilities include troubleshooting software and hardware problems, diagnosing and resolving technical issues reported by customers via phone, email, or chat. You will also be responsible for documenting technical issues and solutions, creating knowledge base articles, and providing training to junior support staff. This position requires a deep understanding of our products and services, as well as strong problem-solving and analytical skills. You will work collaboratively with engineering and product teams to identify and report product bugs and suggest improvements.
The ideal candidate will have a proven track record in technical support, with experience in a similar senior role. Excellent communication and interpersonal skills are essential, along with the ability to explain complex technical concepts clearly and concisely. You should be proficient in using remote support tools and customer relationship management (CRM) software. This is a remote position, requiring self-discipline, effective time management, and the ability to work independently while contributing to a team environment. A passion for technology and a commitment to delivering exceptional customer service are vital.
Senior Technical Support Engineer
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Remote Technical Support Specialist
Posted 1 day ago
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Virtual Technical Support Specialist
Posted 1 day ago
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Senior Technical Support Engineer
Posted 1 day ago
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Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers remotely.
- Diagnose and resolve complex hardware, software, and network issues.
- Respond to customer inquiries and support requests in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update technical documentation, including user guides and knowledge base articles.
- Escalate unresolved issues to appropriate engineering teams.
- Identify trends in customer issues and provide feedback for product enhancements.
- Train and mentor junior support staff.
- Maintain a high level of customer satisfaction.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or a similar customer-facing role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Experience with networking concepts (TCP/IP, DNS, DHCP).
- Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira).
- Excellent troubleshooting and problem-solving abilities.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently in a remote environment.
Senior Technical Support Specialist
Posted 1 day ago
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Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware and software issues.
- Respond to customer inquiries promptly and professionally via various communication channels.
- Diagnose and resolve complex technical problems, escalating when necessary.
- Document support interactions, resolutions, and create knowledge base articles.
- Guide customers through product features and functionalities.
- Identify recurring technical issues and provide feedback to product development teams.
- Assist in training and mentoring junior support staff.
- Contribute to the continuous improvement of customer support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience as a Technical Support Specialist or in a similar customer-facing IT role.
- Strong knowledge of operating systems, network troubleshooting, and common software applications.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience working in a remote support environment is highly preferred.
- Ability to work independently and manage time effectively.
Remote Technical Support Specialist
Posted 1 day ago
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As a Remote Technical Support Specialist, you will be responsible for diagnosing and resolving technical hardware and software issues, responding to support tickets, and providing end-user assistance. This includes troubleshooting network problems, installing and configuring software, managing user accounts, and performing system updates. You will leverage remote access tools and maintain detailed records of support requests and their resolutions. Collaboration with other IT team members to identify and implement solutions for recurring technical challenges will be a key aspect of the role. Our client invests in continuous learning and provides access to the latest tools and resources to ensure our team stays at the forefront of technology.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to requests for technical assistance via phone, email, chat, or remote desktop sessions.
- Diagnose and resolve technical hardware and software problems, ensuring timely resolution.
- Install, configure, and update software applications and operating systems.
- Manage user accounts, permissions, and access rights.
- Troubleshoot network connectivity issues and provide basic network support.
- Escalate unresolved issues to the appropriate internal teams or vendors.
- Maintain accurate logs of all support requests, actions taken, and resolutions in the ticketing system.
- Identify and suggest potential improvements to IT systems and processes.
- Document technical solutions and create user guides for common issues.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- In-depth knowledge of computer hardware, software, operating systems (Windows, macOS), and networks.
- Proficiency with remote desktop support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage workload effectively in a remote setting.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Must have a reliable internet connection, a personal computer meeting company specifications, and a dedicated quiet workspace.