1,837 IT Support Manager jobs in Kenya

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Under general direction of the Vice President Infrastructure & Info Security, the Systems Engineer will play a key role in the design, implementation, monitoring, reporting and maintenance of a secure infrastructure. The Systems Engineer will maintain and monitor reliability, performance, and security of the Credit Union's computer systems and networking equipment to ensure corporate productivity. Maintains the security and availability of the systems that are used to serve the member. Evaluates new technology that can be used to provide increased efficiency, productivity or achieve compliance for the organization. The Systems Engineer is a subject matter expert who will also provide in-depth technical direction and mentorship to the IT team in order to expand their knowledge and expertise on infrastructure technology and troubleshooting.

Responsibilities

• Manages the daily performance and security of the Microsoft environment: Active Directory management, Domain Controllers, Distributed File Systems (, Group Policy Administration, Web Services, Performance monitoring of all systems with alerts established to actively manage network, System Center Configuration Manager (SCCM)Use network management tools to identify network traffic and recommend solutions to optimize network performance. Troubleshoot and resolve technical issues and cause. Design/plan for expansion or enhancement of network infrastructure.
• Manage the daily performance of our email systems: Assists with the planning, testing, tuning, configuring, and setup of email architecture. Maintains appropriate documentation on the environment. Ensures interfacing systems are properly configured to protect the Credit Union while giving employees user accessibility. Monitors capacity and initiates action to resolve any shortfalls. Develops maintenance schedules and procedures, monitors system performance, activity, and identifies email abuse. Implements backup and recovery procedures in collaboration with other systems administrators; routinely tests recovery procedures.
• Manages the physical and virtual server environment: Configures, installs, and maintains virtualization hardware and software systems, manages vMotion and High Availability, regularly tests and actively manages network and monitors system performance with alerts
• SAN administration, Web Services administration, Database administration, Performance Monitoring of all systems with alerts established to actively manage network.
• Administers vulnerability assessments, patch management, virus/malware/rootkits protection, user permissions, etc.: Reviews and addresses monthly network vulnerability assessments; identifies high-risk systems and resolves in punctual manner. Ensures all network servers are properly patched, including Operating Systems, software, and virus definitions. Establishes user privileges based on individual personnel job classifications and function. Ensures member data is not residing in the DMZ, ensures 'hardening' is done on all servers prior to being joined to the network
• Manages disaster recovery and business continuity: Assist with the ongoing testing of systems and data restores to ensure optimal processes are in place in case of disaster, Participates in routine disaster recovery and business continuity exercises, Ensures critical data is saved to backup media and that media is regularly tested to confirm no corruption is present, Ensures virtual environment is configured to that all critical servers are setup with automatic failover
• Is a contributing member of various project teams with the possibility of multiple team projects overlapping. Manages time and productivity to ensure projects stay within time and cost constraints. Works effectively with project manager and stakeholders, maintaining communications.
• Treats all co-workers and member with respect. Support and participate in continuous improvement activities. Representing the Credit Union in a positive professional manner. Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications

• 5 to 7 years progressively responsible experience in IT field
• 5 years VMWare Server virtualization Admin
• Excellent knowledge of TCP/IP protocols, network and network security.
• Extensive knowledge of Windows operating systems and environments.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Excellent verbal and written communication skills.
• Excellent diagnosis and troubleshooting skills.

Preferred Qualifications

• 7 to 10+ years' experience in Windows Server and Exchange management.
• 3+ years' experience in public and private cloud management
• Intermediate to Advanced Powershell scripting knowledge for automating server administration tasks.
• Proven experience dealing with critical customer facing applications.
• Microsoft MCSE, CCNA, Storage Certifications, or VCP
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end-users.
• Ability to conduct research into a wide range of computing issues as required.

Education

• Bachelor of Science degree in computer science, MIS, or similar discipline or years of service.

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Pay scale by applicable geographic location:

• Alaska: Min $101, Mid $26, Max 152,146.47
• Arizona: Min 89, Mid 111, Max 134,137.29
• Florida: Min 85, Mid 106, Max 127,927.23
• Nevada: Min 91, Mid 114, Max 137,242.32
• Northern California: Min 106, Mid 132, Max 159,598.54
• Southern California: Min 97, Mid 122, Max 146,557.41
• Texas: Min 86, Mid 107, Max 129,169.24
• Washington: Min 103, Mid 129, Max 155,872.50
• Wyoming: Min 88, Mid 110, Max 132,274.27

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and experience within the industry, job related training/education, etc.

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Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

• Develop, implement, and manage community support programs and initiatives.
• Lead and supervise a team of community outreach workers and support staff.
• Oversee case management processes, ensuring timely and effective client support.
• Build and maintain strong relationships with community organizations, government agencies, and other stakeholders.
• Conduct needs assessments and identify gaps in community resources.
• Develop and deliver training sessions for staff and community members.
• Manage program budgets and ensure compliance with funding requirements.
• Monitor and evaluate program outcomes, reporting on impact and areas for improvement.
• Provide direct support and advocacy for clients facing complex challenges.
• Foster a collaborative and supportive team environment.

• Bachelor's degree in Social Work, Community Development, Psychology, or a related field.
• Minimum of 5 years of experience in community services, social work, or a related field.
• Proven experience in program management and team leadership.
• Strong understanding of social welfare systems and community resources.
• Excellent communication, interpersonal, and negotiation skills.
• Experience in case management, crisis intervention, and advocacy.
• Proficiency in relevant software for case management and reporting.
• Ability to work independently and effectively in a remote setting.
• Passion for serving vulnerable populations and promoting social justice.

• Lead and manage a remote team of community support specialists.
• Develop and implement comprehensive community support programs and services.
• Oversee client intake, needs assessment, and resource allocation processes.
• Build and maintain strong relationships with community partners and stakeholders.
• Ensure the timely and effective delivery of support services to clients.
• Monitor program outcomes and client satisfaction, making adjustments as needed.
• Manage budgets and resources allocated to community support initiatives.
• Provide training and ongoing support to the community support team.
• Advocate for clients and address their concerns effectively.

• Bachelor's degree in Social Work, Sociology, Community Development, Psychology, or a related field.
• 3+ years of experience in community services, social work, or a related field, with at least 1 year in a supervisory or management role.
• Demonstrated experience in program development and management.
• Strong understanding of social service systems and community resources.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage a remote team effectively.
• Empathy, compassion, and a strong commitment to serving diverse populations.
• Proficiency in relevant software for case management and communication.

• Develop and implement comprehensive community support programs and initiatives.
• Provide direct support and guidance to community members, addressing their needs and concerns.
• Facilitate group sessions, workshops, and recreational activities to foster community engagement.
• Conduct needs assessments and develop individualized support plans for service users.
• Liaise with external agencies, healthcare providers, and social services to coordinate support.
• Build and maintain positive relationships with community members, families, and stakeholders.
• Manage and resolve conflicts or sensitive issues within the community with empathy and professionalism.
• Organize and promote community events, volunteer programs, and awareness campaigns.
• Maintain accurate records of interactions, support plans, and progress.
• Advocate for the needs of community members and ensure their voices are heard.

• Bachelor's degree in Social Work, Psychology, Sociology, Community Development, or a related field.
• 3-5 years of experience in community support, social care, or a similar role.
• Demonstrated experience in needs assessment, case management, and support planning.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in conflict resolution and crisis intervention techniques.
• Strong understanding of community resources and social services.
• Ability to work effectively with diverse populations.
• Experience in program development and event management.
• Compassionate, patient, and resilient demeanor.
• First Aid and CPR certification is a plus.