What Jobs are available for IT Support Manager in Kenya?

• We are hiring in Kenya:
• IT OFFICER. The Role
•  Manage and support Windows and Linux systems, including servers, clients, and virtual environments. Administer and maintain LAN/WAN networks, routers, switches, and firewalls across branches. nsure security, stability, and availability of the Core Banking System and ICT services. erform system configuration, updates, patch management, and preventive maintenance. rovide user support for hardware, software, and network issues (on-site and remote). isit branches to resolve connectivity, hardware, or system-related issues. mplement ICT security controls, user access management, and vulnerability assessments. onduct regular data backups and recovery to ensure business continuity. anage Active Directory, DNS, DHCP, and endpoint protection tools. pply basic database (SQL) and scripting (Bash/PowerShell) skills for system automation. ollaborate with departments to integrate banking systems and ICT services. ecommend ICT hardware and software upgrades based on operational needs. repare IT reports, maintain documentation, and conduct staff in ICT training sessions. Qualifications and Competencies –4 years of IT operations experience in a banking or financial institution.  helor's degree in information technology, Computer Science, or related field. T related Certifications preferred. roven skills in Core Banking support, server and network management, and firewall administration. xperience in data backup, system security, and ICT audits. amiliarity with SQL/Oracle databases and virtualization technologies. trong problem-solving, communication, and teamwork abilities
• Interested candidates meeting the requirements to send their applications by 30th October 2025, to

About Skillmind Software Limited

Skillmind Software Limited is a leading technology solutions provider specializing in SaaS, ERP, and AI-driven digital transformation across Africa. We develop and implement products such as CloudHR, CloudWage, TimeTrax, HR Genie, WizERP, and WizPOS, serving enterprises across multiple industries including hospitality, manufacturing, logistics, and professional services.

We are committed to innovation, reliability, and excellence — building products that simplify business processes and empower organizations through technology.

Position Overview

We are seeking an experienced and hands-on IT Technical Lead to provide both technical leadership and development oversight across our software projects. The ideal candidate will guide, mentor, and support a cross-functional team of developers while also contributing directly to software design, architecture, and development.

This role requires a strong foundation in full-stack development, modern cloud architectures, and agile delivery practices. The incumbent will collaborate closely with the CTO, Project Managers, and Product Owners to ensure technical excellence and timely delivery of projects.

Key Responsibilities

Technical Leadership & Mentorship

• Lead and mentor software developers (backend, frontend, QA, DevOps).
• Conduct regular code reviews, design reviews, and technical sessions.
• Guide the team on best practices for coding standards, testing, and deployment.

Software Design & Development

• Architect and develop scalable web and enterprise solutions using modern frameworks.
• Write clean, maintainable, and efficient code across multiple projects.
• Participate in sprint planning, backlog grooming, and solution design.

Project Oversight

• Ensure technical feasibility and robustness of project implementations.
• Collaborate with UI/UX, QA, and DevOps teams to streamline development workflows.
• Monitor progress, identify technical risks, and propose mitigation strategies.

Innovation & Research

• Evaluate emerging technologies, frameworks, and tools for potential adoption.
• Drive automation, CI/CD pipeline improvements, and performance optimizations.
• Support AI and integration initiatives (Sage, SAP, Odoo, HR Genie).

Stakeholder Collaboration

• Work closely with management and product teams to translate business needs into technical requirements.
• Provide regular technical updates and documentation for management reporting.

Required Skills and Experience

• Education:
  Bachelor's degree in Computer Science, Software Engineering, or related field.
• Experience:
  Minimum 5+ years in software development with 2+ years in a technical leadership or senior engineering role.

Technical Skills:

• Strong expertise in at least two programming languages (e.g., Python, C#, JavaScript/TypeScript, or PHP).
• Experience with Django, .NET, , or React frameworks.
• Proficiency in SQL/MySQL, RESTful APIs, and microservice architectures.
• Familiarity with cloud platforms (Azure/AWS/GCP) and containerization (Docker/Kubernetes).
• Exposure to AI/ML integrations and ERP/HRIS systems (Sage, SAP, Odoo) is a plus.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple projects concurrently.
• Passion for mentoring and leading by example.

What We Offer

• Competitive salary (commensurate with experience)
• Performance-based bonuses
• Opportunity to lead impactful digital transformation projects
• Exposure to international markets and clients
• Collaborative and innovative work culture

Company Description

Carifika is a non-profit global organization established to create a unified social and economic system for African and Caribbean people. Our mission is to strengthen, preserve and rebuild wealth, education, health, culture, spiritual development, and a wide range of resources for generations to come. Carifika focuses on bringing visibility to Africa and the African diaspora through a network where the community can access resources related to African and Caribbean culture.

Role Description

This is a volunteer role as an Information Technology Support Specialist. The specialist will be responsible for providing technical support, troubleshooting issues, and assisting with help desk support. Daily tasks will include supporting desktop computers and other information technology needs. This is a remote role.

We Are Looking For The Following Positions

Global Director of IT

Global Assistant Director of IT

IT Specialist

Web Developer

IT Support Specialist

App Developer

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Desktop Computers and Information Technology
• Help Desk Support experience
• Excellent problem-solving abilities and communication skills
• Ability to work independently and remotely
• Experience in a non-profit or volunteer environment is a plus
• Relevant certifications or degrees in Information Technology or related field

About Us:

Abe Node Marketing Media is a dynamic and innovative marketing strategy company specializing in a comprehensive suite of digital services, including web development, SEO, email marketing, and social media management. We are dedicated to helping our clients achieve their business goals by focusing on key outcomes: brand awareness, audience generation, community engagement, promotions, and lead generation.

The Opportunity:

We're seeking a highly motivated and strategic
Volunteer Chief Information Officer (CIO)
for a three-month term. This is a unique opportunity for an experienced professional to contribute to the strategic direction of a growing marketing media brand and build a legacy by shaping our technology infrastructure from the ground up. The ideal candidate is a visionary leader who can guide us in leveraging technology to enhance our operations, improve client outcomes, and drive sustainable growth.

Key Responsibilities:

• Technology Strategy:
  Develop and execute a comprehensive technology strategy that aligns with our business goals and growth trajectory, with a focus on marketing automation and data analytics.
• Infrastructure Management:
  Oversee the planning, implementation, and maintenance of our IT infrastructure, including software, hardware, and network systems.
• Security & Data Management:
  Establish robust cybersecurity protocols and data management policies to protect our company and client information.
• System Integration:
  Identify, evaluate, and integrate new technologies and platforms to optimize our marketing processes.
• Process Improvement:
  Recommend and implement technological solutions to automate workflows, increase efficiency, and enhance team productivity.
• Advisory Role:
  Serve as a key advisor to the leadership team on all technology-related matters.

What We're Looking For:

• Proven experience in a senior IT or technology leadership role.
• Deep knowledge of the digital marketing and media landscape and the technologies that support it.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• A passion for technology and a desire to make a significant impact in a volunteer capacity.

Why Volunteer with Us?

• Impact:
  Play a pivotal role in the success and growth of an emerging marketing media brand.
• Legacy:
  Build and implement a technology framework that will define the future of our company.
• Network:
  Connect with a team of passionate professionals and expand your network within the marketing and tech industries.
• Experience:
  Gain valuable experience in a startup environment and add a significant accomplishment to your professional portfolio.
• How to Apply:
  If you're a technology leader excited by this volunteer opportunity, please
  apply directly on LinkedIn
  . We'll get in touch with qualified candidates to discuss the role further.

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose
This position is primarily responsible for assisting with the daily maintenance of the organization's computer, network systems, service desk management and assisting individual staff with resolving computer software and hardware problems (staff support). The position requires flexibility, initiative, and confidence in dealing with different types of systems and more importantly, different types of people.

Key relationships
Internal to CWS

• IT Director,
• IT Technical Supervisor
• Information Technology Manager
• Information Technology Support Specialists
• Network and Systems Administrators
• Country Offices IT staff
• HQ IT staff
• Other team members in the Administration and Program departments.

External

• Vendors and Partners in relation to his/her capabilities

Working Environment

• Office environment, Periodic travel to the field as may be required

Responsibilities
IT Service Management (45%)

• Serve as the first point of contact for clients seeking technical assistance over the phone or through the service desk system.
• Perform remote troubleshooting through diagnostic techniques and appropriate questions.
• Direct and escalate unresolved issues to the next level of support personnel.
• Record events, problems, and resolution in the service desk system while providing updates to the clients.
• Provide regular and accurate management reporting on IT Service performance to IT Support Supervisors or IT Manager.
• Prepare and set up IT equipment required by teams working in the field.
• Provide remote or onsite IT support to teams in the field (this involves travelling to remote field processing locations).
• The holder of this position must have an overview of the performance of existing IT systems and propose changes to improve systems efficiency .

Compliance (20%)

• Achieves and maintains a thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding the CWS Africa programs management.
• Works with the systems and network administrators in daily systems monitoring, maintenance, troubleshooting and research to provide guidance to the IT Management and to ensure systems availability.

Collaboration /Engagement (30%)

• Collaborates with and supports the sub office IT staff with their tasks and various projects.
• Working with other IT sub-units' staff on various projects.
• Works with the IT Technical Supervisor analyzing service desk data to make inferences on training and technological needs.
• Works with the systems and network administrators in daily systems monitoring, maintenance, troubleshooting and research to provide guidance to the IT Management and to ensure systems availability.
• Plans for and delivers IT training to RSC staff in collaboration with the training unit.
• Work closely with IT staff from Partner organizations for remote field IT support.
• Work with external vendors on the installation, setup, and maintenance of Dedicated Internet Networks (DINs) and networking associated tasks in remote processing locations.
• Pass on any feedback or suggestions by customers to the internal escalation team.

Additional Responsibilities (5%)

• Performs any other duties as assigned to improve the operations of CWS Africa.
• When needed, covers the responsibilities of the other IT Specialists .

Experience
Qualifications

• A minimum of 5 years of experience in IT.
• A minimum of 1 to 2 years' experience in managing and maintaining computer networks, preferably in a Windows-based environment required.

Skills

• The ability to interact with CWS Africa personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Ability to effectively manage, organize and prioritize work in a fast-paced environment.
• Service-oriented ITSM mentality with ability to provide excellent customer service.
• Ability to communicate effectively and professionally orally and in writing with staff across all levels.
• Strong knowledge of using and managing IT service desk systems.
• Excellent problem-solving skills and willingness to constantly renew required knowledge.
• Excellent troubleshooting and problems solving skills in a Windows based environment.
• Strong knowledge in Active Directory and Microsoft 365 administration.
• Strong knowledge and skills in latest Windows Server setup and administration.
• Knowledge and working experience with administration of database systems, especially MS SQL Server.
• Strong knowledge of VMWare – virtualization technology.
• Strong knowledge in data leak, loss, and encryption methods (BitLocker, McAfee or any other).
• Strong, up-to-date knowledge of systems security in a large network environment.
• Knowledge in networking (LAN, WLAN and VPN), especially with Cisco managed devices (Firewalls, Routers, and switches).
• Knowledge of TCP/IP Architecture and OSI Model.
• Knowledge and experience of change management.
• Proactively finds solutions rather than waiting for answers and self-propelled person that likes to work.

Education & Certifications

• Bachelor's degree in IT or Computer Science or four (4) years of directly related experience in lieu of a bachelor's degree is
• Industry IT Certifications (OS, Networking, Systems Administration, Cloud Security and ITIL) desirable

Abilities

• Manage large and diverse workload under pressure with competing priorities;
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Maintain a high-performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Nairobi in Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• (Internationals - International applicants m ust be legally eligible to work and obtain a work permit in (Kenya) OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

• Oversee the full lifecycle of humanitarian aid and development programs, from conceptualization and proposal development to implementation, monitoring, and evaluation.
• Develop and manage program budgets, ensuring efficient allocation and responsible use of resources.
• Lead and mentor program staff and local partners, fostering a collaborative and high-performing team environment.
• Ensure program activities are aligned with organizational goals, donor requirements, and international best practices.
• Conduct needs assessments and vulnerability analyses to inform program design and adaptation.
• Establish and maintain strong relationships with local communities, government agencies, UN bodies, and other implementing partners.
• Develop and implement robust monitoring and evaluation frameworks to track program progress, impact, and sustainability.
• Prepare regular progress reports for donors, headquarters, and other stakeholders.
• Identify and mitigate program risks, ensuring timely and effective responses to challenges.
• Contribute to fundraising efforts through the development of compelling project proposals.
• Champion organizational values and ensure adherence to ethical standards and humanitarian principles.
• Facilitate knowledge sharing and learning across programs and geographical areas.
• Represent the organization in relevant forums and working groups.

• Master's degree in International Development, Humanitarian Affairs, Public Health, Social Sciences, or a related field.
• Minimum of 7 years of progressive experience in program management within the non-profit or humanitarian sector, with at least 3 years in a leadership role.
• Proven track record of successfully managing complex projects in challenging environments.
• Demonstrated expertise in program design, budgeting, M&E, and reporting.
• Strong understanding of humanitarian principles, international aid frameworks, and development best practices.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional communication, negotiation, and stakeholder engagement abilities.
• Experience working with diverse cultural groups and in cross-cultural settings.
• Proficiency in project management software and standard office applications.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively in a remote setting.
• Fluency in English is required; knowledge of other languages relevant to the program regions is a significant asset.
• Experience with donor reporting (e.g., USAID, ECHO, UN agencies) is highly desirable.

• Design, develop, and implement comprehensive humanitarian aid and development programs in alignment with organizational goals and donor requirements.
• Manage the day-to-day operations of assigned programs, ensuring timely and effective delivery of services and interventions.
• Oversee program budgets, track expenditures, and ensure financial accountability and compliance.
• Develop and implement robust monitoring and evaluation frameworks to assess program impact and identify areas for improvement.
• Build and maintain strong, collaborative relationships with local communities, government agencies, NGOs, and other key stakeholders.
• Lead and mentor program staff, providing guidance, support, and performance management.
• Identify funding opportunities and contribute to proposal writing and fundraising efforts.
• Prepare and submit regular program reports to donors, senior management, and relevant authorities.
• Ensure programs adhere to ethical standards, humanitarian principles, and organizational policies.
• Conduct needs assessments and feasibility studies to inform program design and strategy.
• Manage risks and develop mitigation strategies for program implementation.
• Represent the organization at relevant forums, meetings, and working groups.

• Master's degree in International Development, Humanitarian Affairs, Public Policy, Social Sciences, or a related field.
• Minimum of 8 years of progressive experience in program management within the humanitarian or non-profit sector, with a focus on aid and development.
• Proven track record of successfully designing, managing, and scaling complex programs.
• In-depth understanding of humanitarian principles, international development frameworks, and M&E methodologies.
• Strong financial management and budgeting skills.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional communication, reporting, and proposal writing abilities.
• Proficiency in project management software and digital collaboration tools.
• Experience working in diverse cultural contexts and managing remote teams is essential.
• Strong analytical and problem-solving skills.
• Commitment to humanitarian values and principles.
• Knowledge of specific sectors (e.g., health, education, WASH, food security) is a plus.

• Lead the design, development, and implementation of large-scale humanitarian and development programs, ensuring strategic alignment with the organization's mission.
• Manage program budgets, resources, and timelines effectively, ensuring efficient use of funds and timely delivery of outputs.
• Oversee and mentor a diverse team of program officers, field staff, and local partners.
• Develop and maintain strong relationships with donors, government agencies, local communities, and other stakeholders.
• Ensure program activities are conflict-sensitive, adhere to humanitarian principles, and promote accountability to affected populations.
• Monitor program progress, evaluate impact, and generate high-quality reports for internal management and external donors.
• Identify and mitigate program risks and challenges, developing contingency plans as needed.
• Facilitate learning and knowledge sharing across programs and teams.
• Represent the organization in relevant forums, coordination meetings, and working groups.
• Ensure compliance with all organizational policies, procedures, and donor regulations.
• Contribute to proposal development and fundraising efforts for new program opportunities.
• Promote a culture of continuous improvement and innovation within program management.

• Master's degree in International Development, Humanitarian Affairs, Public Policy, Social Sciences, or a related field.
• Minimum of 8 years of progressive experience in program management within the humanitarian or international development sector.
• Proven experience in managing complex, multi-sectoral programs with significant budgets.
• Demonstrated success in working with international donors (e.g., USAID, ECHO, UN agencies).
• Strong understanding of humanitarian principles, international humanitarian law, and development frameworks.
• Excellent leadership, team management, and cross-cultural communication skills.
• Proficiency in project management methodologies and tools.
• Experience in monitoring and evaluation (M&E) of programs.
• Ability to work effectively in a remote, fast-paced, and often challenging environment.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Excellent proposal writing and report generation skills.
• Fluency in English; knowledge of Swahili or other relevant local languages is a plus.
• Commitment to the organization's mission and values.

• Develop and manage program strategies, work plans, and budgets.
• Oversee the implementation of development projects in alignment with organizational goals and donor requirements.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Ensure effective grant management, including financial reporting and compliance.
• Build and maintain strong relationships with local partners, beneficiaries, and stakeholders.
• Facilitate virtual team coordination and communication across different geographical locations.
• Conduct needs assessments and impact evaluations for program effectiveness.
• Represent the organization in relevant forums and meetings.
• Prepare regular progress reports for internal management and external donors.
• Foster a culture of learning and continuous improvement within program teams.

• Master's degree in International Development, Public Policy, Social Sciences, or a related field.
• Minimum of 6 years of experience in program management within the non-profit or development sector.
• Proven experience in managing complex international development projects.
• Strong understanding of project management principles (e.g., PMP, PRINCE2) and grant management.
• Experience working with diverse cultural contexts and international partners.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using project management software and virtual collaboration tools.
• Demonstrated ability to work independently and manage workload effectively in a remote environment.
• Experience in monitoring and evaluation (M&E) is highly desirable.
• Fluency in English; proficiency in other relevant languages is a plus.