5,786 IT Specialist jobs in Kenya
Technical Support Specialist
30700 Mumbuni
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-focused Technical Support Specialist to provide remote assistance to their users. This is a full-time, fully remote position, allowing you to support clients from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with our client's software and systems. Your role will involve troubleshooting a wide range of technical issues, guiding users through step-by-step solutions, and ensuring timely resolution of support requests. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a patient, empathetic approach to customer service. You should have a solid understanding of common hardware and software issues, operating systems, and network configurations. Proficiency in using remote support tools and ticketing systems is essential. Responsibilities include accurately diagnosing technical problems, documenting support interactions, escalating complex issues to higher levels of support when necessary, and contributing to the knowledge base with solutions and guides. This role requires the ability to manage multiple support tickets simultaneously, prioritize tasks effectively, and maintain a high level of customer satisfaction in a fast-paced remote environment. A passion for technology and a commitment to delivering exceptional support are key to success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support to users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting steps and solutions.
- Document all support interactions and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate teams.
- Assist in the creation and maintenance of support documentation and FAQs.
- Identify recurring technical problems and suggest preventative measures.
- Ensure customer satisfaction through effective and timely support.
- Maintain a strong understanding of the client's products and services.
- Adhere to support service level agreements (SLAs).
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
01001 Abothuguchi West
KES55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of cloud-based software solutions, is seeking a skilled and customer-focused Technical Support Specialist for a fully remote position. In this role, you will be the primary point of contact for customers seeking assistance with our software products. You will diagnose and resolve technical issues, provide guidance on product usage, and ensure a high level of customer satisfaction. Your ability to communicate complex technical information clearly and concisely will be essential for success. Key Responsibilities:
- Provide technical support to customers via email, phone, and chat, addressing inquiries and resolving issues promptly.
- Diagnose and troubleshoot software-related problems, including installation, configuration, and usage issues.
- Guide customers through product features, functionalities, and best practices.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Document customer interactions, issues, and resolutions in a ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and support self-service.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in technical support or customer service, preferably in a software environment.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to explain technical concepts to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote, fast-paced environment.
- A passion for technology and helping customers succeed.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
20101 Mwembe
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to provide exceptional assistance to our users. This is a fully remote position, allowing you to leverage your problem-solving skills from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and guiding them through step-by-step solutions. The ideal candidate will possess a strong understanding of hardware, software, and network troubleshooting, with excellent communication and customer service skills. You will be responsible for responding to support requests via phone, email, and chat, documenting technical issues and their resolutions, and escalating complex problems to higher support tiers when necessary. Key responsibilities include providing timely and accurate technical assistance, maintaining a high level of customer satisfaction, and contributing to the knowledge base by documenting common issues and solutions. You will also be involved in testing new software releases and providing feedback. This role requires patience, empathy, and the ability to explain technical concepts in a clear and understandable manner. You must be a self-motivated individual, capable of managing your workload efficiently in a remote environment and adhering to service level agreements. A passion for technology and helping others is essential.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through step-by-step solutions and troubleshooting processes.
- Document all technical issues, user interactions, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior support staff.
- Contribute to the development and maintenance of a knowledge base with FAQs and troubleshooting guides.
- Test and verify software updates and new features.
- Maintain a high level of customer satisfaction through excellent service.
- Stay up-to-date with product knowledge and technical advancements.
- Adhere to defined support protocols and service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proven ability to troubleshoot and resolve common technical issues.
- Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
- Excellent communication, listening, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric approach with a passion for helping others.
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
70100 Moiben
KES50000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their fully remote team. In this role, you will be the first point of contact for customers experiencing technical issues with our products or services. Your primary objective is to provide timely, accurate, and effective technical assistance, ensuring a positive customer experience. You will troubleshoot software and hardware problems, guide users through solutions, and escalate complex issues when necessary. This is a dynamic, remote position requiring excellent communication and problem-solving skills.
Key Responsibilities:
Qualifications:
If you are passionate about technology and helping people, and you thrive in a remote work setting, this is the perfect opportunity for you to grow your career.
Key Responsibilities:
- Provide exceptional customer support via phone, email, and chat for technical inquiries.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide customers through step-by-step solutions to technical problems.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate internal teams or senior technicians.
- Create and maintain knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for improvements.
- Proactively monitor customer systems and respond to alerts.
- Maintain a high level of customer satisfaction.
Qualifications:
- Proven experience in a technical support or customer service role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS, Linux), and common applications.
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently, manage multiple tasks, and prioritize effectively in a remote environment.
- A strong customer service orientation and a patient, helpful attitude.
- Relevant technical certifications (e.g., CompTIA A+, Network+) are a plus.
If you are passionate about technology and helping people, and you thrive in a remote work setting, this is the perfect opportunity for you to grow your career.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
00200 Gathiruini
KES75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a dedicated and proficient Technical Support Specialist to provide exceptional remote assistance to their customer base. In this fully remote role, you will be the primary point of contact for customers experiencing technical issues with our products and services. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to appropriate teams. You will utilize a variety of remote support tools, including ticketing systems, remote desktop software, and communication platforms, to deliver timely and effective support. The ideal candidate possesses strong troubleshooting skills, a customer-centric approach, and excellent communication abilities, both written and verbal. Patience, empathy, and the ability to explain technical concepts clearly to non-technical users are essential. Key duties involve maintaining detailed records of customer interactions and technical issues, contributing to knowledge base articles, and identifying recurring problems to suggest improvements in product design or documentation. This is a remote-first position, allowing you to contribute significantly to customer satisfaction from the comfort of your home office. You will be part of a supportive team environment, with opportunities for professional growth and development in the technical support field. A commitment to problem resolution and a passion for helping others are key attributes we are looking for. If you are a proactive problem-solver with a knack for technology and a desire to deliver outstanding customer experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
50200 Bungoma, Western
KES180000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and customer-focused Technical Support Specialist to join their fully remote support team. This role is essential in ensuring our clients receive timely and effective assistance to resolve technical issues and maximize their use of our products. You will be the first point of contact for customers experiencing technical difficulties, providing expert guidance and troubleshooting. Key responsibilities include diagnosing and resolving software-related problems through various channels (phone, email, chat), documenting customer interactions and solutions accurately in a ticketing system, and escalating complex issues to higher-level support teams when necessary. You will also be responsible for creating and updating knowledge base articles and FAQs to empower users and reduce support volume. The ideal candidate possesses excellent analytical and problem-solving skills, strong technical aptitude, and a deep understanding of customer service principles. Proficiency with ticketing systems (e.g., Zendesk, Freshdesk) and experience supporting SaaS products are essential. You must have exceptional communication skills, patience, and the ability to explain technical concepts clearly to non-technical users. This remote position demands a high level of self-motivation, organization, and the ability to manage workload efficiently while working independently. If you thrive in a fast-paced, technology-driven environment and are dedicated to providing outstanding customer support, this is an excellent opportunity to grow your career with a dynamic company. Your ability to troubleshoot effectively and ensure customer satisfaction will be paramount to the success of our support operations. We are looking for individuals who are proactive, empathetic, and possess a commitment to delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
30100 Moiben
KES45000 month
WhatJobs
Posted today
Job Viewed
Job Description
We are seeking a skilled and customer-focused Technical Support Specialist to join our team in Eldoret, Uasin Gishu . This hybrid role offers a mix of in-office and remote work, providing flexibility while ensuring essential team collaboration and support. The primary responsibility of this role is to provide timely and effective technical assistance to our diverse customer base, resolving issues related to our software and hardware products. You will diagnose and troubleshoot technical problems, guide users through step-by-step solutions, and escalate complex issues to the appropriate internal teams. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a patient, customer-centric attitude. Familiarity with ticketing systems, remote support tools, and common operating systems (Windows, macOS, Linux) is essential. You will play a crucial role in ensuring customer satisfaction and maintaining high standards of service delivery. A proactive approach to identifying recurring issues and contributing to knowledge base articles is also highly valued.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues.
- Guide users through installation, configuration, and troubleshooting processes.
- Escalate unresolved issues to senior support staff or relevant departments.
- Document all support interactions and resolutions in a ticketing system.
- Create and maintain technical documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback for product improvement.
- Assist with user training and onboarding.
- Ensure customer satisfaction through prompt and effective resolution of inquiries.
Qualifications:
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support or a similar customer service role.
- Strong knowledge of computer hardware, software, and operating systems.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with a patient and empathetic demeanor.
- Ability to explain technical concepts clearly to non-technical users.
- Ability to work effectively in a hybrid team environment.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest It specialist Jobs in Kenya !
6
Technical Support Specialist
50200 Bungoma, Western
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a skilled Technical Support Specialist to join their customer service department based in **Bungoma, Bungoma, KE**. This role will be integral to ensuring our customers receive prompt and effective technical assistance, maintaining high levels of customer satisfaction. The Technical Support Specialist will be responsible for troubleshooting hardware and software issues, providing guidance on product usage, and escalating complex problems to senior technical teams when necessary. You will be the first point of contact for many technical inquiries, requiring excellent communication skills and a patient, problem-solving attitude. Daily tasks include responding to support tickets via email, phone, and chat, documenting technical issues and resolutions, and contributing to our knowledge base. Proficiency in diagnosing common IT issues, familiarity with CRM systems, and a strong understanding of networking concepts are essential. We are looking for individuals with a minimum of 3 years of experience in a customer support or technical helpdesk environment. A relevant IT certification or degree is highly desirable. This hybrid role offers flexibility, with a combination of in-office and remote work. If you are passionate about technology and dedicated to providing outstanding customer service, we encourage you to apply. Join our team and help us deliver exceptional support to our valued clientele.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
30200 Kitale, Rift Valley
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a detail-oriented and customer-focused Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, allowing you to offer support from the convenience of your home. You will be responsible for responding to technical inquiries, troubleshooting hardware and software issues, and guiding users through step-by-step solutions. This role requires a strong understanding of computer systems, networks, and common applications. Key responsibilities include diagnosing and resolving technical problems via phone, email, or chat, documenting support activities, and escalating complex issues to higher-level support teams when necessary. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to non-technical users. You should be adept at problem-solving, resourceful in finding solutions, and committed to providing a high level of customer satisfaction. Familiarity with remote support tools and ticketing systems is essential. This is a great opportunity for individuals passionate about technology and helping others, seeking a flexible and engaging remote work environment. Join a supportive team and contribute to ensuring a smooth user experience for our client's customers.
Key Responsibilities:
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to client-reported problems and document them.
- Identify and escalate potential issues to the appropriate internal teams.
- Walk customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to determine problem source.
- Advise user on appropriate action.
- Follow up and ensure resolution of reported issues.
- Maintain records of customer interactions and actions taken.
- Contribute to a knowledge base of common issues and solutions.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience (2+ years) in a technical support or customer service role.
- Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and networks.
- Familiarity with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and diagnostic skills.
- Exceptional customer service and communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Patience and a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
8
Remote Technical Support Specialist
20200 Kapsuser
KES60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced Remote Technical Support Specialist to provide high-quality, responsive assistance to our diverse user base. This is a critical role responsible for troubleshooting and resolving technical issues across various software applications and hardware. As a fully remote team member, you will be the first point of contact for users experiencing difficulties, ensuring their problems are addressed efficiently and effectively. Your primary responsibility will be to diagnose and resolve technical hardware and software issues through phone, email, and chat support. This involves clearly documenting customer problems and solutions, escalating complex issues to senior technical staff when necessary, and ensuring customer satisfaction. You will also be responsible for maintaining a knowledge base, creating how-to guides and FAQs, and contributing to the improvement of support processes. The ideal candidate possesses strong technical acumen, exceptional problem-solving skills, and a patient, customer-centric approach. Proficiency in common operating systems (Windows, macOS), standard office productivity software, and basic networking concepts is required. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk) is a significant advantage. You must be able to communicate technical information clearly and concisely to both technical and non-technical users. This remote position demands excellent self-management skills, the ability to work autonomously, and a commitment to providing outstanding customer service. If you are passionate about technology and dedicated to helping others overcome technical challenges, this opportunity offers a rewarding career path in a flexible, remote work environment. Join our team and be the solution provider our users rely on.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to users via phone, email, and chat.
- Diagnose and resolve hardware and software issues promptly and efficiently.
- Guide users through step-by-step solutions for technical problems.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Maintain and contribute to the company's knowledge base and FAQ sections.
- Identify recurring technical issues and propose solutions or workarounds.
- Assist in the installation and configuration of software and hardware as needed.
- Ensure a high level of customer satisfaction through effective problem-solving and communication.
- Stay up-to-date with product updates and new technologies relevant to support.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications.
- Familiarity with remote support tools and ticketing systems.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a patient and customer-focused demeanor.
- Ability to explain technical concepts to non-technical users.
- Self-motivated and able to work independently in a remote setting.
- High school diploma or equivalent; a degree in IT or a related field is a plus.
- Ability to multitask and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
9