1,322 IT Representative jobs in Kenya
Customer Support Representative
00200 Njiru Village
KES50000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a motivated and customer-focused Customer Support Representative to join their team. This position offers a hybrid work arrangement, with a mix of remote and in-office responsibilities. You will be the primary point of contact for customers, providing timely and effective support through various channels, including phone, email, and chat. Your responsibilities will include resolving customer inquiries, troubleshooting product or service issues, processing orders, and handling complaints with professionalism and empathy. Maintaining accurate customer records and documenting interactions in the CRM system is crucial. You will also gather customer feedback to identify areas for service improvement. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and friendly demeanor. Strong problem-solving abilities and a proactive approach to assisting customers are essential. Previous experience in a customer service or helpdesk role is highly preferred. Familiarity with CRM software and ticketing systems is a plus. A high school diploma or equivalent is required; further education or certifications in customer service are advantageous. You should be comfortable working both independently and as part of a team, adapting to a hybrid work model. Join our client's dedicated team and contribute to delivering exceptional customer experiences.
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0
Customer Support Representative
00203 Njiru Village
KES50000 Annually
WhatJobs
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Job Description
Our client is looking for a dedicated Customer Support Representative to join their vibrant team in Ongata Rongai, Kajiado, KE . This role is critical for ensuring customer satisfaction by providing timely and effective assistance. You will be the first point of contact for customers, handling inquiries, resolving complaints, and providing information about our services and products. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Handle incoming customer calls, emails, and chat inquiries promptly and professionally.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Keep detailed records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments as needed.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction by providing excellent service.
- Attend all team meetings and training sessions.
- Maintain a positive attitude and professional demeanor at all times.
- Previous experience in a customer support or client service role.
- Excellent communication and active listening skills.
- Strong phone and verbal communication skills along with clear written communication.
- Ability to multitask, prioritize, and manage time effectively.
- Customer focus and the ability to handle stressful situations with grace.
- Proficiency in basic computer operations and data entry.
- High school diploma or equivalent; some college coursework is a plus.
- A team player with a strong work ethic.
- Resides within or is willing to commute to Ongata Rongai, Kajiado, KE.
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1
Customer Support Representative
60100 Embu, Eastern
KES35000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and empathetic Customer Support Representative to join their team in a fully remote capacity. This role is essential for providing exceptional support to our clients' customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will possess outstanding communication skills, patience, and a problem-solving attitude. Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner, troubleshooting technical issues and providing solutions, guiding customers through product features and services, and escalating complex issues to the appropriate departments when necessary. You will also be responsible for documenting all customer interactions and feedback accurately in the CRM system. Maintaining a high level of customer satisfaction and adhering to service level agreements (SLAs) are critical aspects of this role. The Customer Support Representative will act as a primary point of contact for customers, requiring a deep understanding of the company's products and services. This is a great opportunity for individuals who are passionate about helping people and thrive in a remote work environment, contributing to customer loyalty and retention.
Qualifications:
Qualifications:
- Proven experience in customer service or a similar role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and patience.
- Familiarity with CRM software and helpdesk systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Comfortable working remotely with minimal supervision.
- Positive attitude and a genuine desire to help customers.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Representative (Remote)
60100 Embu, Eastern
KES45000 month
WhatJobs
Posted today
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Job Description
Our client is seeking a friendly, patient, and efficient Customer Support Representative to provide exceptional service to their clients. This is a fully remote position, allowing you to assist customers from the comfort of your own home. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services through various communication channels, including email, chat, and phone. Your primary goal is to ensure a positive customer experience by offering personalized support and building strong customer relationships. Key responsibilities include responding promptly to customer inquiries, troubleshooting and resolving customer complaints, processing orders or requests, and documenting customer interactions accurately in the CRM system. You will also escalate complex issues to the appropriate departments when necessary. Maintaining a high level of product knowledge and providing accurate information to customers is essential. This role requires excellent communication skills, both written and verbal, as well as strong active listening abilities. You need to be empathetic, customer-oriented, and possess excellent problem-solving skills. The ability to multitask, manage time effectively, and work independently in a remote setting is crucial. You should be comfortable navigating multiple software applications and learning new systems quickly. Our client values a positive attitude and a commitment to providing outstanding customer service. You will be part of a supportive team environment and receive ongoing training to enhance your skills and knowledge.
Qualifications:
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Comfortable working independently in a remote environment.
- Reliable internet connection and a suitable home workspace.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Representative
10100 Nyeri Town
KES60000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking dedicated and empathetic Remote Customer Support Representatives to join their expanding support team. This is a fully remote position, providing you with the flexibility to work from the comfort of your home. As a Customer Support Representative, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. You will play a vital role in ensuring customer satisfaction and building strong customer relationships. This role requires excellent communication skills, patience, and a passion for helping others.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Provide accurate information about products and services.
- Guide customers through product features and functionalities.
- Maintain detailed records of customer interactions and transactions.
- Identify and report trends in customer inquiries and feedback to improve products and services.
- Process orders, forms, applications, and requests.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Contribute to team goals and objectives.
- Proactively identify opportunities to enhance the customer experience.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a remote work environment.
- Proficiency with computers and various software applications.
- A reliable internet connection and a quiet workspace are essential for this remote role.
- Ability to adapt to a changing environment and learn new products/services quickly.
- Team player with a positive attitude.
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4
Remote Customer Support Representative
20117 Naivasha, Rift Valley
KES55000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Representative to provide exceptional assistance to our valued customers. This fully remote role is essential for maintaining high levels of customer satisfaction and resolving inquiries efficiently. You will be the first point of contact for customers, handling their questions, concerns, and technical issues via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient and friendly demeanor, and a strong ability to understand and address customer needs. Key responsibilities include troubleshooting problems, providing information about products and services, processing orders, and escalating complex issues to the appropriate departments. You will need to maintain accurate customer records and document all interactions. A good understanding of our products and services is important, and comprehensive training will be provided. The ability to work independently, manage your time effectively, and maintain a professional attitude in a remote setting is crucial. You should be comfortable using customer relationship management (CRM) software and other support tools. We are seeking a self-motivated individual who is committed to delivering outstanding customer service and contributing positively to our team. If you are passionate about helping people and thrive in a remote work environment, this is a great opportunity for you.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Representative
20103 Njiru Village
KES70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a friendly and efficient Remote Customer Support Representative to provide exceptional service to their customers on a fully remote basis. This role is vital in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing product or service information through various communication channels.
Key responsibilities include responding to customer emails, live chat messages, and phone calls in a timely and professional manner. You will troubleshoot customer problems, guide them through product features, and escalate complex issues to the appropriate departments when necessary. The Customer Support Representative will maintain accurate records of customer interactions and transactions, and identify opportunities to improve the customer experience. The ideal candidate will possess excellent communication, active listening, and problem-solving skills, with a patient and empathetic demeanor. Experience with customer relationship management (CRM) software and a high level of comfort with technology are essential. This is a great opportunity for a motivated individual to join a supportive remote team and contribute to excellent customer service.
Responsibilities:
Key responsibilities include responding to customer emails, live chat messages, and phone calls in a timely and professional manner. You will troubleshoot customer problems, guide them through product features, and escalate complex issues to the appropriate departments when necessary. The Customer Support Representative will maintain accurate records of customer interactions and transactions, and identify opportunities to improve the customer experience. The ideal candidate will possess excellent communication, active listening, and problem-solving skills, with a patient and empathetic demeanor. Experience with customer relationship management (CRM) software and a high level of comfort with technology are essential. This is a great opportunity for a motivated individual to join a supportive remote team and contribute to excellent customer service.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Provide information about products and services.
- Troubleshoot and resolve customer issues effectively.
- Escalate complex problems to the relevant departments.
- Maintain customer records and document interactions.
- Gather customer feedback to improve service.
- Follow communication guidelines and company policies.
- Achieve customer satisfaction targets.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and customer service software.
- Ability to remain calm and professional under pressure in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Customer Support Representative
20200 Nyeri Town
KES35000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a friendly and efficient Remote Customer Support Representative to join their growing virtual support team. In this hybrid role, you will be the primary point of contact for customers, providing exceptional assistance across various channels, including phone, email, and live chat. Your responsibilities will include addressing customer inquiries, resolving issues, processing orders, and providing information about our products and services. You will be expected to maintain a high level of customer satisfaction by offering personalized and effective solutions. This role requires excellent communication and problem-solving skills, patience, and a customer-centric attitude. You will work closely with other departments to ensure a seamless customer experience. Successful candidates will be adept at navigating CRM software and other support tools. While the role is primarily remote, occasional in-office presence in Nyeri may be required for team meetings and training sessions. A commitment to providing outstanding support is paramount. The ideal candidate will have prior experience in a customer service role and a passion for helping others. Strong organizational skills and the ability to manage time effectively in a remote setting are also key.
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7
Remote Customer Support Representative
01020 Abothuguchi West
KES35000 month
WhatJobs
Posted today
Job Viewed
Job Description
Join our client's dedicated team as a Remote Customer Support Representative and become the first point of contact for our valued customers. This fully remote position offers the chance to provide exceptional service, resolve inquiries, and ensure customer satisfaction through various communication channels. You will be responsible for answering customer questions, troubleshooting issues, and providing guidance on products and services. Your role is crucial in maintaining positive customer relationships and enhancing brand loyalty. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting customer interactions accurately, and escalating complex issues to the appropriate departments. You will also contribute to the knowledge base by providing feedback on common customer issues and solutions. The ideal candidate possesses outstanding communication and interpersonal skills, with a patient and empathetic demeanor. Previous experience in customer service or a related field is preferred. Proficiency in using customer relationship management (CRM) software and other support tools is essential. You must be a quick learner, adaptable, and capable of managing multiple tasks simultaneously in a fast-paced, remote environment. Strong problem-solving abilities and a commitment to providing high-quality support are paramount. This is an excellent opportunity to build a career in customer service, offering flexibility and the ability to work from anywhere. We are looking for enthusiastic individuals who are passionate about helping customers and contributing to a positive company image. Become a key player in delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Representative - Remote
80100 Moiben
KES65000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a friendly, empathetic, and highly motivated Customer Support Representative to join our fully remote team. If you excel at problem-solving and providing exceptional customer experiences from the comfort of your home office, this is the perfect opportunity for you.
As a Customer Support Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. You will handle customer interactions via phone, email, and chat, providing timely and accurate support. Your goal is to create positive customer relationships and contribute to customer loyalty. This role requires excellent communication skills, patience, and a commitment to customer service excellence.
Key Responsibilities:
As a Customer Support Representative, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and ensuring their satisfaction. You will handle customer interactions via phone, email, and chat, providing timely and accurate support. Your goal is to create positive customer relationships and contribute to customer loyalty. This role requires excellent communication skills, patience, and a commitment to customer service excellence.
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot and diagnose customer problems, offering effective solutions.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Follow communication guidelines and company policies.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Build rapport and trust with customers through active listening and empathetic communication.
- Manage and resolve customer complaints effectively.
- Adhere to service level agreements (SLAs) to ensure timely responses.
- Contribute to team goals and support colleagues.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Excellent verbal and written communication skills in English.
- Strong phone contact handling skills and active listening.
- Proficiency with CRM systems and helpdesk software.
- Ability to multi-task, prioritize, and manage time effectively.
- Patient and empathetic approach to customer interactions.
- Strong problem-solving abilities.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Previous remote work experience is advantageous.
This advertiser has chosen not to accept applicants from your region.
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