106 IT Professionals jobs in Nakuru
Technical Support Specialist
20100 Mwembe
KES55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and empathetic Technical Support Specialist to join their growing team. This role is offered on a hybrid basis, allowing for a blend of remote work and in-office collaboration. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to provide timely and effective solutions, ensuring a high level of customer satisfaction. This involves diagnosing issues, guiding users through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary.
Key Responsibilities:
Qualifications and Skills:
This is an excellent opportunity for an individual passionate about technology and customer service to grow their career in a supportive and dynamic environment. The role serves customers in and around Naivasha, Nakuru, KE , with a hybrid work arrangement.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate technical assistance.
- Diagnose and troubleshoot hardware, software, and network issues for a diverse range of users.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved issues to appropriate teams, such as Tier 2 support or engineering, ensuring thorough documentation.
- Develop and maintain a knowledge base of common issues and solutions, contributing to self-service resources.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Assist in the testing and deployment of new software updates and patches.
- Proactively identify opportunities to improve the customer support process and user experience.
- Provide basic training to users on product features and best practices.
- Maintain a professional and courteous demeanor at all times, embodying the company's commitment to excellent service.
Qualifications and Skills:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- Customer-centric mindset with a genuine desire to help others.
- Ability to manage multiple support requests simultaneously and prioritize effectively.
- A relevant technical certification (e.g., CompTIA A+, Network+) is a plus.
- Familiarity with our specific product suite (details provided during interview).
This is an excellent opportunity for an individual passionate about technology and customer service to grow their career in a supportive and dynamic environment. The role serves customers in and around Naivasha, Nakuru, KE , with a hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
20100 Mwembe
KES65000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to provide exceptional technical assistance from any location. You will be responsible for troubleshooting and resolving technical issues for clients, providing clear and concise guidance, and ensuring a positive customer experience. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a passion for helping others. You should be proficient in diagnosing and resolving hardware, software, and network issues. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting support requests and resolutions, escalating complex issues to higher-level support, and contributing to the knowledge base with solutions and workarounds. You will be a crucial point of contact for customers, ensuring their technical challenges are addressed efficiently and effectively. We are looking for individuals with strong communication and interpersonal skills, the ability to remain calm and professional under pressure, and a commitment to providing outstanding customer service. Previous experience in a technical support role or a related IT field is highly desirable. Familiarity with (mention specific software/systems, e.g., CRM software, ticketing systems, operating systems) is a plus. This role is based in **Naivasha, Nakuru, KE**, but is fully remote, offering a great work-life balance. If you are a technically skilled individual with a customer-centric mindset, we encourage you to apply and become an integral part of our support operations.
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1
Technical Support Specialist
20100 Mwembe
KES75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly proficient and customer-centric Technical Support Specialist to join their fully remote global support team. This role is critical in ensuring our clients receive timely and effective assistance with our client's cutting-edge products. You will be the primary point of contact for technical inquiries, troubleshooting complex issues, and providing comprehensive solutions to ensure client satisfaction. This position requires a deep understanding of software applications, excellent diagnostic skills, and a passion for helping users. As part of a remote-first culture, you will leverage advanced communication tools to connect with customers across various time zones, delivering exceptional support. The ideal candidate is a patient, empathetic, and technically adept individual who can translate complex technical information into understandable terms for users of all skill levels. You will be responsible for documenting support interactions, escalating unresolved issues to development teams, and contributing to the knowledge base. We are looking for someone who thrives in a dynamic, fast-paced environment and is committed to providing outstanding customer service. This remote opportunity allows you to work from anywhere, contributing to a globally distributed team that is dedicated to client success. Your ability to quickly grasp new technologies and troubleshoot effectively will be key.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software-related issues efficiently and accurately.
- Troubleshoot technical problems, including installation, configuration, and user errors.
- Escalate complex technical issues to senior support staff or development teams when necessary.
- Document all support interactions, solutions, and technical issues in the ticketing system.
- Contribute to the creation and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
- Educate users on product features and best practices.
- Gather customer feedback and report common issues to product development teams for improvement.
- Maintain a high level of customer satisfaction through effective and timely support.
- Stay updated on product updates, new features, and relevant technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or customer service for software products.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with help desk software and remote support tools.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Customer-focused attitude with a high degree of patience and empathy.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with cloud-based applications and databases is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
20100 Mwembe
KES450000 Annually
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Posted 2 days ago
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Job Description
Our client is looking for a highly skilled and motivated Technical Support Lead to manage their customer service and helpdesk operations. This hybrid role offers a blend of remote flexibility and in-office collaboration, based in **Naivasha, Nakuru, KE**. You will be responsible for leading a team of support specialists, ensuring the delivery of exceptional technical assistance to our diverse customer base. Key responsibilities include troubleshooting complex technical issues, developing and implementing support strategies, and maintaining comprehensive knowledge bases. You will also be involved in training and mentoring support staff, monitoring team performance, and identifying areas for process improvement. The ideal candidate will have a strong background in IT support, excellent problem-solving abilities, and a passion for customer satisfaction. Experience with ticketing systems, remote diagnostic tools, and various operating systems is essential. You will work closely with other departments to resolve escalated issues and contribute to product development by relaying customer feedback. This role requires strong communication and leadership skills, with the ability to motivate a team and manage priorities effectively in a fast-paced environment. We seek an individual who is proactive, detail-oriented, and committed to providing timely and effective solutions to our valued customers.
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Engineer
20100 Mwembe
KES185000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to provide advanced technical assistance and ensure exceptional customer satisfaction. This is a fully remote position, allowing you to operate from anywhere and contribute to resolving complex technical issues for their diverse clientele. You will be a key point of escalation, diagnosing and resolving challenging problems, and contributing to the improvement of support processes and documentation.
Responsibilities:
Qualifications:
This fully remote role serves clients primarily in the Nakuru, Nakuru, KE region.
Responsibilities:
- Serve as a primary point of contact for escalated technical support issues, providing timely and effective resolutions.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network problems.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all support interactions, solutions, and troubleshooting steps accurately in the ticketing system.
- Identify trends in customer issues and collaborate with engineering and product teams to address root causes.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Provide training and mentorship to junior support engineers.
- Contribute to the continuous improvement of support processes and tools.
- Participate in after-hours support rotations as needed.
- Ensure a high level of customer satisfaction through proactive and professional communication.
- Test and evaluate new product releases for potential support challenges.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in a technical support or helpdesk role, with a significant portion in a senior or lead capacity.
- Expertise in diagnosing and resolving complex technical issues across various operating systems (Windows, macOS, Linux), hardware, and software applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with scripting languages (e.g., PowerShell, Python) is a strong asset.
- Excellent problem-solving, analytical, and critical thinking skills.
- Superb communication, active listening, and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Demonstrated ability to document technical information clearly and concisely.
- Proven ability to work independently and collaboratively in a remote team environment.
- Customer-centric approach with a passion for helping others.
This fully remote role serves clients primarily in the Nakuru, Nakuru, KE region.
This advertiser has chosen not to accept applicants from your region.
4
Senior Technical Support Engineer
20100 Mwembe
KES190000 Annually
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Posted today
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Job Description
Our client is looking for a highly motivated and experienced Senior Technical Support Engineer to join their fully remote customer service and helpdesk team. This critical role involves providing advanced technical assistance and problem resolution for complex software and hardware issues. You will be the escalation point for challenging customer inquiries, ensuring timely and effective solutions that enhance customer satisfaction and retention. The ideal candidate possesses a strong background in IT support, network troubleshooting, and a deep understanding of various operating systems and applications. Exceptional communication and interpersonal skills are essential for interacting with a diverse client base in a remote setting. Responsibilities include diagnosing and resolving intricate technical problems, documenting support processes and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to identify trends and advocate for product improvements. This position requires a proactive approach to identifying potential issues, providing clear and concise guidance, and managing client expectations. The ability to work independently, prioritize effectively, and maintain composure under pressure is crucial for success in this remote role. We are seeking a candidate who is passionate about technology, dedicated to customer success, and eager to contribute to a leading organization's support infrastructure, serving clients across the **Nakuru, Nakuru, KE** region and beyond.
This advertiser has chosen not to accept applicants from your region.
5
Lead Technical Support Engineer
20100 Mwembe
KES75000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer for a fully remote position. This role is crucial in providing exceptional technical assistance and ensuring customer satisfaction for our innovative software products. You will be the primary point of contact for complex technical issues, guiding customers through troubleshooting processes and providing timely resolutions. Responsibilities include diagnosing and resolving advanced software and hardware problems, documenting technical solutions, and creating comprehensive knowledge base articles. You will also be responsible for managing support escalations, mentoring junior support staff, and identifying recurring issues to provide feedback to the product development team. The ideal candidate will possess a deep understanding of our product suite, excellent analytical and problem-solving abilities, and strong communication skills. Experience with CRM systems, ticketing platforms, and remote support tools is essential. You should be comfortable explaining technical concepts to both technical and non-technical users. This role requires a proactive approach to identifying potential issues and implementing preventive measures. Collaboration with engineering and product teams is key to driving continuous improvement. We are looking for an individual who can work independently, manage their time effectively, and maintain high standards of service in a remote environment. A strong work ethic and a dedication to customer success are paramount. This is an exciting opportunity to join a dynamic team and contribute to the success of a cutting-edge technology company. The position offers significant opportunities for professional growth and development. The successful candidate will be a self-starter, highly organized, and possess a passion for technology and problem-solving. We value individuals who are adaptable and thrive in a fast-paced, remote setting. This role offers the chance to significantly impact our customer's experience and be a key player in our support operations. This position is based in Nakuru, Nakuru, KE , but the work is performed entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Technical Support Specialist
20100 Mwembe
KES370000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly proficient Senior Technical Support Specialist to provide expert assistance and solutions in a fully remote environment. This role is vital for ensuring the smooth operation and efficient maintenance of our client's diverse technical infrastructure. You will be responsible for diagnosing and resolving complex technical issues across hardware, software, and network systems, providing exceptional support to end-users and internal teams. The ideal candidate possesses a deep understanding of IT systems, network protocols, troubleshooting methodologies, and a strong commitment to customer service excellence. Responsibilities include managing support tickets, documenting solutions, creating knowledge base articles, and collaborating with IT teams to implement system improvements. You will also be involved in the installation, configuration, and maintenance of IT equipment and software. This position requires excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts clearly to non-technical users. As a remote role, strong self-discipline, time management, and proficiency in remote support tools are essential. The successful applicant will have a demonstrated ability to work independently, manage multiple priorities, and troubleshoot effectively under pressure. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with relevant certifications (e.g., CompTIA A+, Network+, CCNA), is highly desirable. Join a dynamic organization where your technical expertise will be crucial for maintaining operational integrity and ensuring user satisfaction, all within a flexible remote work setup. This is a prime opportunity to contribute to critical IT operations and drive technical excellence.
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7
Senior Technical Support Engineer
20100 Mwembe
KES95000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing SaaS company, is seeking a highly proficient and dedicated Senior Technical Support Engineer to join their fully remote customer success team. You will be responsible for providing advanced technical assistance to our clients, troubleshooting complex software issues, and ensuring a seamless user experience. The ideal candidate will possess a deep understanding of our product suite, strong diagnostic skills, and a passion for problem-solving. You will act as a subject matter expert, guiding customers through challenging technical scenarios and contributing to the improvement of our support processes and product documentation. This role requires excellent communication skills, a proactive approach, and the ability to manage multiple high-priority issues concurrently.
Responsibilities:
Responsibilities:
- Provide in-depth technical support to customers via phone, email, and chat, resolving complex software-related issues.
- Diagnose, troubleshoot, and document software bugs and performance issues.
- Escalate critical issues to development and engineering teams with detailed reproducible steps.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Assist with customer onboarding and provide technical guidance during implementation.
- Identify trends in customer issues and provide feedback to product management and development teams.
- Contribute to the continuous improvement of support processes and tools.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Train and mentor junior support staff on technical aspects of the product.
- Participate in beta testing programs and provide feedback on new features.
- Manage customer expectations and ensure timely resolution of support tickets.
- Stay up-to-date with product updates, new features, and industry best practices.
- Document and share best practices for technical troubleshooting.
- Handle complex and sensitive customer escalations with professionalism and empathy.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A minimum of 4 years of experience in a technical support or solutions engineering role, preferably in a SaaS environment.
- Strong understanding of web technologies, databases, and cloud infrastructure.
- Proficiency in troubleshooting software applications and diagnosing technical problems.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote work setting.
- Experience with scripting languages (e.g., Python, JavaScript) is a plus.
- Familiarity with API integrations and troubleshooting is advantageous.
- A proactive and customer-centric attitude.
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer
20117 Mwembe
KES200000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their expanding, fully remote global support team. In this crucial role, you will provide advanced technical assistance and troubleshooting for complex software and hardware issues reported by enterprise clients. You will be instrumental in resolving critical incidents, analyzing root causes, and developing long-term solutions to enhance product reliability and customer satisfaction. This position requires a deep technical aptitude, exceptional problem-solving abilities, and outstanding communication skills to effectively guide users through challenging technical scenarios.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Providing Tier 3 technical support for complex customer issues, including hardware, software, and network-related problems.
- Diagnosing and troubleshooting intricate technical problems, identifying root causes, and implementing effective solutions.
- Developing and documenting detailed technical guides, knowledge base articles, and troubleshooting procedures.
- Collaborating with engineering and product development teams to report bugs, suggest product improvements, and ensure timely resolution of technical issues.
- Mentoring and guiding junior support engineers, sharing expertise and best practices.
- Managing and prioritizing incoming support requests, ensuring timely and efficient resolution within service level agreements (SLAs).
- Conducting remote training sessions for clients on product usage and troubleshooting techniques.
- Analyzing support trends to identify recurring issues and proactively propose preventive measures.
- Contributing to the continuous improvement of support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Extensive experience with operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and cloud platforms.
- Strong proficiency in scripting languages (e.g., Python, PowerShell) for automation and troubleshooting.
- Demonstrated ability to diagnose and resolve complex technical issues under pressure.
- Excellent analytical and problem-solving skills.
- Superb verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Experience working in a remote, fast-paced, and collaborative team environment.
- Customer-focused mindset with a passion for delivering exceptional support.
This advertiser has chosen not to accept applicants from your region.
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