334 IT Agent jobs in Kenya
Remote Technical Support Agent
80100 Nairobi, Nairobi
KES60000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a skilled and customer-focused Remote Technical Support Agent to provide exceptional assistance to users facing technical challenges. In this fully remote position, you will be the first line of support, addressing inquiries and resolving issues via phone, email, and chat. Your main goal is to ensure user satisfaction by delivering timely and effective technical solutions. Responsibilities include diagnosing hardware and software problems, guiding users through step-by-step solutions, escalating complex issues to higher-level support teams when necessary, and documenting all interactions and resolutions accurately. The ideal candidate will possess strong technical aptitude, excellent troubleshooting skills, and patience when explaining technical concepts to non-technical users. Proficiency with common operating systems, software applications, and remote support tools is essential. You must be an excellent communicator, both verbally and in writing, with the ability to convey information clearly and concisely. Strong active listening skills and a customer-centric approach are paramount. This role requires the ability to work independently, manage your time effectively, and maintain a high level of productivity in a remote setting. Adaptability and a willingness to learn about new products and technologies are also key. Join our client's dedicated support team and help ensure our users have a seamless experience with our technology, all from the convenience of your home. This is a rewarding opportunity for individuals passionate about technology and helping people.
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0
Remote Technical Support Agent - SaaS Platforms
00200 Abothuguchi West
KES60000 month
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Posted today
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Job Description
Our client is seeking a diligent and tech-savvy Remote Technical Support Agent to provide exceptional customer service and technical assistance for their suite of Software as a Service (SaaS) products. This fully remote role involves troubleshooting software issues, guiding users through platform features, and ensuring a positive customer experience. You will be a key point of contact for clients encountering technical challenges.
Key Responsibilities:
Qualifications:
This remote opportunity offers the chance to be part of a fast-growing tech company and support users worldwide.
Key Responsibilities:
- Respond to customer inquiries regarding SaaS platform functionality and troubleshooting via various channels (email, chat, phone).
- Diagnose and resolve software-related issues, including bugs, errors, and connectivity problems.
- Guide users through product features, configurations, and best practices for optimal usage.
- Escalate complex technical problems to the engineering or development teams with detailed information.
- Document customer interactions, resolutions, and recurring issues in the ticketing system.
- Contribute to the creation and maintenance of help desk documentation, FAQs, and knowledge base articles.
- Identify patterns in support requests to provide feedback for product improvements.
- Proactively identify and communicate potential issues to customers.
- Ensure timely follow-up with customers on outstanding support tickets.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Collaborate with internal teams to share product knowledge and customer insights.
- Assist with user onboarding and basic training sessions for new clients.
- Stay updated on new product releases, features, and updates.
- Maintain data privacy and security protocols for customer information.
Qualifications:
- Previous experience in technical support, customer service, or a similar role, preferably with SaaS products.
- Strong understanding of software applications, operating systems, and web technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts simply.
- Proficiency in using help desk software, CRM systems, and remote support tools.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- Patient and empathetic approach to customer interactions.
- High school diploma or equivalent; a technical certification or associate's degree is a plus.
- A reliable home office setup with a stable high-speed internet connection.
- Basic troubleshooting skills for network connectivity issues.
- Experience with API integrations or data management is an advantage.
This remote opportunity offers the chance to be part of a fast-growing tech company and support users worldwide.
This advertiser has chosen not to accept applicants from your region.
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Real Estate Agent
Nairobi, Nairobi
Digital Pulse
Posted 7 days ago
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Job Description
Job Description:
We are seeking a creative freelance advertising partner to support real estate marketing projects. The role involves creating and delivering advertising materials that help showcase properties and build the agent’s brand presence. br>
Responsibilities:
Design property marketing materials (flyers, brochures, social media posts).
Manage online advertising campaigns (Facebook, Instagram, Google Ads).
Create compelling listing descriptions and promotional content.
Provide professional photography and/or videography of properties.
Develop branding materials such as logos, business cards, or websites when needed.
Requirements:
Proven experience in advertising, marketing, or design.
Familiarity with real estate marketing is an added advantage.
Ability to deliver high-quality work on a project basis.
Strong communication skills and ability to work to deadlines.
Engagement Type: Freelance / Project-based
We are seeking a creative freelance advertising partner to support real estate marketing projects. The role involves creating and delivering advertising materials that help showcase properties and build the agent’s brand presence. br>
Responsibilities:
Design property marketing materials (flyers, brochures, social media posts).
Manage online advertising campaigns (Facebook, Instagram, Google Ads).
Create compelling listing descriptions and promotional content.
Provide professional photography and/or videography of properties.
Develop branding materials such as logos, business cards, or websites when needed.
Requirements:
Proven experience in advertising, marketing, or design.
Familiarity with real estate marketing is an added advantage.
Ability to deliver high-quality work on a project basis.
Strong communication skills and ability to work to deadlines.
Engagement Type: Freelance / Project-based
This advertiser has chosen not to accept applicants from your region.
2
Commercial Property Agent
80100 Nairobi, Nairobi
KES60000 month + com
WhatJobs
Posted today
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Job Description
Our client, a reputable real estate firm, is seeking a motivated and driven Commercial Property Agent to join their team in Mombasa. This hybrid role requires a balance of on-site client engagement and remote administrative work. The ideal candidate will specialize in the sale and leasing of commercial properties, including office spaces, retail units, and industrial buildings. You will be responsible for identifying potential clients, understanding their property needs, and presenting suitable investment opportunities. Building and maintaining strong relationships with property owners, investors, and tenants is crucial for success in this role. You will conduct property valuations, market analysis, and create compelling marketing strategies to showcase available properties. Responsibilities include listing new properties, negotiating lease and sale agreements, and guiding clients through the entire transaction process from initial inquiry to closing. This involves preparing property descriptions, marketing materials, and conducting property viewings. You will also stay updated on market trends, property values, and competitor activities to provide expert advice to clients. The ability to network effectively within the business community is essential for generating leads and closing deals. Proficiency in real estate CRM software and a strong understanding of property law and regulations are required. You will be expected to meet sales targets and contribute to the overall growth of the company's commercial portfolio. This role offers significant opportunities for career advancement and uncapped earning potential through commission.
Qualifications:
Qualifications:
- Proven experience in commercial real estate sales or leasing.
- Excellent negotiation, communication, and interpersonal skills.
- Strong understanding of the Mombasa commercial property market.
- Proficiency in real estate software and CRM systems.
- Valid real estate agent license or certification.
- Ability to work independently and manage time effectively.
- Detail-oriented with strong analytical skills.
- Bachelor's degree in Real Estate, Business, Finance, or a related field preferred.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent
80200 Nairobi, Nairobi
KES40000 month
WhatJobs
Posted today
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Job Description
Our client is seeking a proactive and customer-centric Customer Support Agent to join their dynamic team. This role involves providing exceptional assistance to customers, resolving inquiries, and ensuring a positive service experience. You will be responsible for handling customer interactions via phone, email, and chat, troubleshooting issues, and escalating complex cases when necessary. This position offers a hybrid work model, combining remote flexibility with essential in-office collaboration to foster team synergy.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries across various channels.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
- Document all customer interactions and resolutions in the company's CRM system.
- Identify opportunities to improve customer satisfaction and service processes.
- Collaborate with internal teams to address customer concerns and feedback.
- Maintain a high level of product knowledge to assist customers effectively.
- Participate in team meetings and training sessions, both virtual and in-person.
- Adhere to all company service standards and performance metrics.
- Previous experience in a customer service or call center environment is essential.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency in using customer support software and tools.
- Ability to multitask and manage time effectively.
- A positive and empathetic approach to customer interactions.
- Ability to work both independently and as part of a hybrid team.
- High school diploma or equivalent; further education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Real Estate Agent
00200 Abothuguchi West
KES50000 month (comm
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a reputable real estate firm looking for ambitious and results-oriented Real Estate Agents to join their dynamic team. This role offers a flexible hybrid work arrangement, combining remote responsibilities with on-site client meetings and property viewings. As a Real Estate Agent, you will be responsible for assisting clients in buying, selling, or renting properties, guiding them through every step of the transaction process. Your duties will include identifying potential clients, marketing properties, conducting property showings, negotiating offers, and ensuring smooth closing procedures. The ideal candidate will possess excellent communication and negotiation skills, a strong understanding of the local real estate market, and a passion for customer service. A valid real estate license is mandatory. You will leverage digital tools for client management and marketing, while also engaging in in-person client interactions. Building and maintaining strong client relationships is paramount. This role is primarily commission-based, offering significant earning potential for motivated individuals. You must be self-disciplined, organized, and able to manage your schedule effectively. Familiarity with CRM software and real estate listing platforms is a strong asset. This is an exciting opportunity to build a successful career in a fast-paced industry, working with a supportive team that provides ongoing training and resources.
Responsibilities:
Qualifications:
Responsibilities:
- Assist clients in buying, selling, and renting residential and commercial properties.
- Market properties effectively through various channels, including online platforms and open houses.
- Conduct property showings and provide detailed information to potential buyers/renters.
- Identify prospective clients and build strong client relationships.
- Negotiate real estate transactions on behalf of clients.
- Prepare and present property listings and comparative market analyses.
- Stay informed about market trends, property values, and local regulations.
- Manage client communications and provide exceptional customer service.
- Facilitate the closing process for all transactions.
Qualifications:
- Valid Kenyan Real Estate Agent License.
- Proven experience in real estate sales or leasing.
- Excellent communication, negotiation, and interpersonal skills.
- Strong understanding of the local real estate market.
- Proficiency in using real estate software and CRM systems.
- Self-motivated, organized, and able to work independently.
- Ability to manage a flexible schedule and work in a hybrid environment.
- Customer-service oriented with a passion for real estate.
- Valid driving license and own vehicle is advantageous.
This advertiser has chosen not to accept applicants from your region.
5
Insurance Sales Agent
00100 Njiru Village
KES50000 annum (plus
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading insurance provider, is looking for a motivated and customer-focused Insurance Sales Agent to join their team. This role offers a hybrid work arrangement, allowing for a blend of remote work and in-office collaboration. You will be responsible for identifying potential clients, understanding their insurance needs, and recommending suitable policy solutions. This includes educating clients on policy benefits, coverage options, and claims procedures. Building and maintaining strong client relationships is paramount to success in this role, ensuring client satisfaction and fostering long-term loyalty. The ideal candidate will possess excellent interpersonal skills, a persuasive demeanor, and a deep understanding of various insurance products. Prior experience in sales or the insurance industry is highly advantageous.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Prospect for new clients through various channels, including leads, networking, and referrals.
- Conduct thorough needs assessments to understand clients' financial goals and risk exposures.
- Present and explain insurance policies, including life, health, auto, and home insurance.
- Guide clients through the application process and ensure all documentation is accurate and complete.
- Build and maintain strong, long-lasting customer relationships through regular communication and follow-up.
- Address client inquiries and concerns promptly and professionally.
- Achieve and exceed sales targets and performance metrics.
- Stay updated on new product developments and industry regulations.
- Process policy renewals and assist with claims processing when necessary.
- Collaborate with the sales team and management to share best practices and improve sales strategies.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Proven sales experience, preferably in the insurance or financial services industry.
- Strong understanding of insurance products and principles.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build rapport and trust with clients.
- Proficiency in CRM software and sales management tools.
- Self-motivated and goal-oriented with a strong work ethic.
- Ability to work effectively in a hybrid work environment.
- Valid professional insurance certification or willingness to obtain one.
- Commitment to ethical sales practices and client advocacy.
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6
Real Estate Agent
30100 Embu, Eastern
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a dynamic real estate agency in Embu, is seeking motivated and results-oriented Real Estate Agents to join their team. This is an excellent opportunity for individuals with a passion for property and strong sales skills to build a successful career in the thriving Embu real estate market. As a Real Estate Agent, you will be responsible for guiding clients through the process of buying, selling, or renting properties, ensuring a smooth and satisfactory transaction from start to finish. This role requires a strong presence in the Embu area to effectively connect with clients and showcase properties. You will be working primarily from our Embu office and on-site at various property locations.
Key Responsibilities:
Key Responsibilities:
- Market and sell properties by listing them in various media, developing attractive descriptions, and showcasing them to potential buyers.
- Source potential clients and provide them with information about available properties, market conditions, and financing options.
- Accompany clients to property viewings and advise them on the suitability of properties.
- Generate leads through networking, open houses, property portals, and direct marketing efforts.
- Conduct comparative market analysis to determine property values.
- Negotiate the terms of property sales between buyers and sellers.
- Prepare and review real estate contracts, lease agreements, and other related documents.
- Ensure all transactions are conducted in compliance with legal requirements and ethical standards.
- Build and maintain strong relationships with clients to foster repeat business and referrals.
- Stay up-to-date with local real estate market trends, property laws, and industry best practices.
- Collaborate with other agents, lenders, appraisers, and inspectors.
- Provide exceptional customer service throughout the entire transaction process.
- Manage client expectations and address any concerns promptly.
- A valid Kenyan Real Estate Agent License.
- Proven track record of success in sales, preferably in real estate.
- Excellent negotiation, communication, and interpersonal skills.
- Strong knowledge of the local Embu real estate market.
- Ability to work independently and manage your time effectively.
- Proficiency in using real estate listing platforms and CRM software.
- A professional demeanor and a commitment to ethical practices.
- Must possess a reliable vehicle and a valid driver's license.
- High school diploma or equivalent; a college degree is advantageous.
This advertiser has chosen not to accept applicants from your region.
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