What Jobs are available for Interpersonal Abilities in Kenya?

• Lead and manage multiple complex projects simultaneously, from initiation to closure.
• Define project scope, goals, and deliverables that support business objectives.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Identify, assess, and manage project risks and issues, developing mitigation strategies.
• Coordinate and collaborate with cross-functional teams, including IT, operations, marketing, and finance.
• Communicate project status, updates, and key decisions effectively to stakeholders and senior management.
• Ensure adherence to project management best practices and company standards.
• Facilitate project team meetings and drive decision-making.
• Monitor project performance using appropriate tools and techniques.
• Continuously seek opportunities to improve project management processes and team efficiency.

• Bachelor's degree in Business Administration, Management, Engineering, or a related field. PMP or equivalent project management certification is highly desirable.
• Minimum of 7-10 years of experience in project management, with a significant focus on business operations or process improvement projects.
• Proven success in managing complex, cross-functional projects from start to finish.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
• Exceptional analytical, problem-solving, and critical thinking abilities.
• Outstanding written and verbal communication skills, with the ability to present complex information clearly.
• Ability to work independently and manage priorities effectively in a remote environment.
• Demonstrated ability to influence and build relationships with stakeholders at all levels.

• Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop comprehensive project plans, including resource allocation, timelines, and budgets.
• Manage project execution, monitoring progress, identifying risks and issues, and implementing mitigation strategies.
• Lead and mentor cross-functional project teams, fostering a collaborative and high-performance environment.
• Facilitate effective communication among project stakeholders, including regular status updates and executive briefings.
• Oversee change management processes to ensure successful adoption of new initiatives.
• Conduct post-project evaluations and identify lessons learned for future projects.
• Ensure adherence to project management best practices and methodologies.
• Manage vendor relationships and contract negotiations as required.
• Drive continuous improvement in project management processes and operational efficiency.

• Master's degree in Business Administration, Management, or a related discipline.
• Minimum of 8-10 years of progressive experience in project management, with a significant focus on business transformation and strategic initiatives.
• Proven track record of successfully managing large-scale, complex projects from initiation to closure.
• Expertise in project management methodologies (e.g., Agile, Waterfall) and tools.
• Strong leadership, influencing, and stakeholder management skills.
• Exceptional analytical, problem-solving, and decision-making capabilities.
• Excellent written and verbal communication skills, with the ability to present complex information clearly.
• Experience in change management and organizational development.
• Ability to work autonomously and effectively in a fully remote setting.
• PMP or equivalent certification is highly desirable.

• Lead the planning, execution, and delivery of large-scale business transformation projects.
• Define project objectives, scope, deliverables, timelines, and resource requirements.
• Develop and manage comprehensive project plans, budgets, and schedules.
• Identify and assess project risks and develop mitigation strategies.
• Facilitate cross-functional collaboration among diverse teams, ensuring clear communication and alignment.
• Implement robust change management strategies to support organizational adoption of new processes and systems.
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to senior leadership.
• Manage stakeholder expectations and build strong relationships with internal and external partners.
• Ensure projects align with the company's strategic goals and deliver measurable business value.
• Drive continuous improvement initiatives and identify opportunities for process optimization.
• Mentor and coach project team members, fostering a high-performance culture.
• Ensure compliance with relevant project management methodologies and best practices.

• Master's degree in Business Administration, Management, Engineering, or a related field.
• Minimum of 10 years of progressive experience in project management, with at least 5 years focused on business transformation, process improvement, or change management initiatives.
• Proven success in managing complex, multi-faceted projects with significant organizational impact.
• Expertise in project management methodologies (e.g., Agile, Waterfall, Lean) and tools.
• Strong understanding of business process re-engineering, organizational design, and change management principles.
• Exceptional leadership, communication, negotiation, and stakeholder management skills.
• Ability to analyze complex problems, develop strategic solutions, and drive execution in a remote setting.
• Demonstrated experience in managing budgets and resources effectively.
• PMP, PRINCE2, or other relevant project management certifications are highly desirable.
• Experience working in a remote-first or hybrid environment is essential.

• Lead the planning, execution, and closure of business process improvement projects.
• Analyze current business processes to identify inefficiencies, bottlenecks, and areas for enhancement.
• Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource requirements.
• Collaborate with cross-functional teams and stakeholders to gather requirements and define new process designs.
• Implement process improvements, ensuring minimal disruption to ongoing operations.
• Develop and deploy change management strategies to ensure successful adoption of new processes.
• Establish key performance indicators (KPIs) to measure the success and impact of implemented changes.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Facilitate communication among project team members and stakeholders, providing regular status updates.
• Train staff on new processes and procedures.
• Ensure project documentation is comprehensive and up-to-date.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 7 years of experience in project management, with a strong focus on business process improvement or operational excellence.
• Proven experience in leading complex projects from conception to completion.
• Strong understanding of process mapping tools and methodologies (e.g., Lean, Six Sigma).
• Excellent analytical, problem-solving, and critical thinking skills.
• Proficiency in project management software (e.g., Microsoft Project, Asana, Trello).
• Exceptional leadership, communication, and interpersonal skills.
• Ability to influence and engage stakeholders at all levels of the organization.
• Experience in change management and organizational development.
• PMP or equivalent project management certification is highly desirable.
• Experience working in diverse industries is a plus.

• Lead the planning, execution, and delivery of complex business operations projects.
• Define project scope, objectives, deliverables, and success criteria in collaboration with senior management.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage cross-functional project teams, fostering collaboration and ensuring accountability.
• Identify, assess, and mitigate project risks and issues proactively.
• Facilitate effective communication among project stakeholders, including regular status reporting.
• Ensure project deliverables meet quality standards and stakeholder expectations.
• Oversee the implementation of process improvements and operational enhancements.
• Manage project budgets and track expenditures to ensure financial targets are met.
• Conduct post-project evaluations to identify lessons learned and best practices.
• Utilize project management tools and software to track progress and manage documentation.
• Support business analysis activities to identify project opportunities and requirements.
• Contribute to the development of organizational project management standards and methodologies.

• Bachelor's degree in Business Administration, Management, or a related field. PMP or Prince2 certification is highly desirable.
• Minimum of 7 years of experience in project management, with a strong focus on business operations or organizational change.
• Proven ability to manage multiple complex projects simultaneously from initiation to completion.
• Demonstrated experience in leading and motivating cross-functional teams.
• Expertise in project management methodologies such as Agile, Scrum, or Waterfall.
• Proficiency with project management software (e.g., Jira, Asana, Microsoft Project).
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, prioritize effectively, and thrive in a remote work environment.
• Experience in risk management and change management.
• Strategic thinking and a results-oriented approach.
• Experience in process improvement and operational efficiency is a plus.

We're Expanding to Nakuru Join Our Team as a CC (Customer Care) Representative

Location:
Nakuru, Kenya

Company:
iClear Wellife Service Limited

About Us

At iClear Wellife Service Limited
, we're redefining how homes and offices across Kenya access clean and purified drinking water.

Our mission is simple — to make safe, healthy, and reliable water accessible to everyone through
innovative purification systems
and
exceptional customer care
.

As part of our exciting expansion, we're opening a
new branch in Nakuru
— and we're looking for passionate and motivated
CC (Customer Care) Representative
to join our growing team.

Role Overview

The CC
will play a key role in supporting customers, promoting our products, and driving sales at our new Nakuru branch.

If you're a strong communicator, sales-driven, and enjoy helping people find the right solutions, this opportunity is for you.

Key Responsibilities

Serve as the first point of contact for customers with professionalism and warmth.

Promote and sell iClear water purification products to achieve set sales targets.

Build lasting customer relationships through follow-ups and after-sales support.

Handle customer inquiries, resolve issues promptly, and ensure satisfaction.

Support branch marketing activations and community engagement activities.

Maintain accurate sales and customer care records.

Work closely with technical and operations teams to ensure efficient service delivery.

Qualifications & Skills

Diploma or Bachelor's degree in Business, Marketing, Customer Service, or related field.

1–2 years of experience in customer care and sales (experience in water or home appliance products is an advantage).

Excellent communication and interpersonal skills.

Strong sales and negotiation abilities.

Self-motivated, proactive, and target-driven.

Fluent in English and Kiswahili.

What We Offer

Competitive base salary plus performance-based incentives.

Training and mentorship during branch setup and operations.

Career growth opportunities in a fast-growing company.

A collaborative and supportive work culture.

Be part of our journey as we bring clean, safe water closer to Nakuru homes and businesses

How to Apply:

Send your CV and a short cover letter to

Use the subject line: "CC Representative – Nakuru Branch"

About Influx:

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.

Learn more about us.

Essential Duties:

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and Influx's KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
• Deliver on your promises and obligations to drive an exceptional customer experience

Minimum requirements:

• At least 1 year of proven customer support experience or experience as a call center representative in a BPO environment
• Excellent written and verbal English communication skills, English Language must be clear, with no native accent
• Strong problem-solving and negotiation skills, as well as the ability to handle difficult customer calls
• We operate 24/7 and work on a rotating roster - you must be OK to work weekends on any allocated shift
• Empathetic and displays the necessary soft skills required for customer support
• Ability to take ownership of the situations
• Able to work in a fast-paced environment
• Ability to multitask and not get frustrated
• Track record of achieving KPIs and delivering strong CSAT scores

IMPORTANT NOTES:

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with

If this sounds like you or someone you know, the application link is below Apply now

Company Description

Shop Zetu's mission is making fashion accessible across Africa. Shop Zetu is a fashion technology company that provides an e-commerce marketplace, infrastructure, and tools for fashion vendors to enable online fashion retail. The online marketplace currently serves over 300 fashion and beauty brands and more than 30,000 customers in Kenya.

Role Description

This is a full-time on-site role for a Customer Care Representative located in Nairobi. The Customer Care Representative will be responsible for managing customer support, ensuring customer satisfaction, and providing excellent customer service. Daily tasks will include assisting customers with inquiries, addressing complaints, and maintaining updated records of customer interactions. The representative will also collaborate with other departments to improve the overall customer experience.

Qualifications

• Strong Interpersonal Skills, Excellent Communication abilities
• Experience in Customer Service, Customer Support roles
• Proven track record in ensuring Customer Satisfaction
• Ability to handle customer inquiries and complaints efficiently
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Prior experience in the fashion or e-commerce industry is a plus
• A diploma or equivalent / bachelor's degree is preferred

Send your CV to

Deadline: 24th October 2025

Subject: Customer Care Agent

Join a team that's redefining customer experience in Kenya's fashion e-commerce space.

• Respond to customer inquiries promptly and professionally across multiple channels.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Guide customers through troubleshooting steps and provide solutions.
• Document customer interactions, transactions, comments, and actions.
• Identify and escalate priority issues or recurring problems to the appropriate teams.
• Process orders, forms, applications, and requests as needed.
• Contribute to team goals by accomplishing related results as needed.
• Stay updated on product knowledge and company policies.
• Gather customer feedback to help improve service delivery.

• Previous experience in a customer service or contact center role.
• Excellent communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; some college experience is a plus.
• A dedicated home office space with reliable internet connectivity.
• Customer-focused attitude and ability to handle stressful situations calmly.