28 Interpersonal Abilities jobs in Kenya

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

**What does Cigna do?**
Cigna provides health insurance services around the world. We're passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at .
**What makes Cigna different from other employers?**
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They're the ones who make a difference in our customers' lives. So we know that it's important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
**What are your main responsibilities?**
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
**Main Duties / Responsibilities**
+ Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
+ Mails or routes claim forms and supporting documentation to various units for final processing.
+ Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
+ May seek assistance with complex customer services issues.
**Qualifications**
+ Must have a diploma or bachelor's degree certificate
+ Excellent English written and oral communication skills
+ **Portuguese** **written and oral skill is a must**
+ Exceptional organizational and time-management focus
+ Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
+ Ability to perform in a high volume, fast paced call center environment
+ Proven ability to work independently as well as a productive member of a team
+ Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
+ Knowledge of medical terminology a plus
**Conditions/requirements**
+ Work in 24 x 7 rotation shifts.
+ 5 days a week.
+ In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._

Our client is seeking a dynamic and experienced Customer Service Manager to lead their remote support team. In this critical role, you will be responsible for overseeing all aspects of customer service operations, ensuring exceptional client satisfaction and efficient problem resolution. You will manage a team of remote customer service representatives, providing training, coaching, and performance management to foster a high-performing and motivated environment. Key responsibilities include developing and implementing customer service strategies, establishing and monitoring key performance indicators (KPIs), and identifying areas for process improvement. The ideal candidate will possess a Bachelor's degree in Business Administration, Communications, or a related field, with a minimum of 5 years of experience in customer service management, preferably in a remote setting. Strong leadership, communication, and problem-solving skills are essential. You will be proficient in using customer relationship management (CRM) software and other relevant support tools. The ability to analyze customer feedback, identify trends, and implement solutions to enhance the customer experience is crucial. This fully remote position offers the flexibility to manage your team and operations from anywhere, while driving exceptional service for our clients in the **Mombasa, Mombasa, KE** area and beyond. If you are a dedicated leader passionate about delivering outstanding customer service and adept at managing remote teams, we encourage you to apply.

Our client is a fast-growing e-commerce platform seeking dedicated and articulate Customer Service Representatives to join their fully remote team. In this vital role, you will be the first point of contact for our customers, providing exceptional support across multiple channels including email, live chat, and phone. You will handle inquiries, resolve issues efficiently and empathetically, and ensure a positive customer experience that fosters loyalty and satisfaction. Responsibilities include troubleshooting customer problems, guiding users through website functionalities, processing orders and returns, escalating complex issues to relevant departments, and maintaining accurate records of customer interactions and transactions. We are looking for individuals who possess outstanding communication skills, both written and verbal, with a clear and professional tone. A patient and problem-solving attitude is essential, as is the ability to multitask and manage time effectively in a home-based work environment. Proficiency with computers, online communication tools, and common CRM software is required. Previous experience in customer service or a related field is highly desirable. You must have a reliable internet connection and a quiet workspace conducive to providing uninterrupted customer support. This is a fantastic opportunity to work from anywhere in Kenya while contributing to a dynamic and customer-centric organization. Join our client and be part of a team that values excellent service and innovation.

Our client is seeking an experienced and motivated Customer Service Team Lead to guide and mentor a team of customer support professionals in a fully remote capacity. This role is critical in ensuring the delivery of exceptional customer service, fostering team cohesion, and achieving key performance indicators. The Team Lead will be responsible for training, coaching, and motivating team members, as well as handling escalated customer issues. This is a remote-first position, offering flexibility while demanding strong leadership and problem-solving skills.

Key Responsibilities:

• Lead, coach, and mentor a team of customer service representatives to achieve service excellence.
• Monitor team performance, provide regular feedback, and conduct performance reviews.
• Train new team members on customer service protocols, product knowledge, and company policies.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Develop and implement strategies to improve customer satisfaction and retention.
• Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Collaborate with management to set team goals and objectives.
• Identify training needs and develop action plans to address skill gaps within the team.
• Foster a positive and collaborative team environment, promoting a customer-centric culture.
• Analyze customer feedback and operational data to identify trends and areas for improvement.
• Assist in the development and updating of customer service policies and procedures.
• Manage schedules and workload distribution within the team to ensure adequate coverage.
• Act as a point of escalation for customer complaints and service issues.
• Conduct regular team meetings to communicate updates, share best practices, and discuss challenges.
• Contribute to the continuous improvement of customer service operations.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 4 years of experience in customer service, with at least 1-2 years in a supervisory or leadership role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer support platforms.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficient in time management and organizational skills.
• Must have a reliable internet connection and a dedicated home office setup.
• Experience in a remote work environment is highly desirable.
• Strong conflict resolution and de-escalation skills.
• Ability to adapt to changing business needs and customer demands.

This fully remote role supports our customer service operations in the Mlolongo, Machakos, KE area. If you are a proven leader passionate about customer experience and skilled in managing remote teams, we encourage you to apply.

Our client is seeking a highly motivated and experienced Senior Customer Service Representative to join their team, offering a hybrid work arrangement. This role is crucial for maintaining excellent customer satisfaction levels and ensuring efficient resolution of customer inquiries and issues. You will be responsible for handling complex customer interactions, providing first-class support via phone, email, and chat. The ideal candidate will possess exceptional communication and problem-solving skills, with a proven ability to de-escalate challenging situations and find effective solutions. Your duties will include managing customer accounts, processing orders or returns, troubleshooting technical problems, and educating customers on product features and services. As a senior representative, you will also be expected to mentor junior team members, assist with training, and contribute to improving customer service processes and protocols. You will be required to work some days remotely and some days in the office, collaborating with your team and supervisors. Strong organizational skills and the ability to multitask are essential. Proficiency in CRM software and other customer service tools is a must. Our client values individuals who are empathetic, patient, and dedicated to delivering outstanding service. This position offers a fantastic opportunity to grow within a supportive team environment, contributing to customer loyalty and business success through exceptional service.