186 Intelligence Systems jobs in Kenya

Job Purpose

Providing technical support to end users regarding computer problems such as identifying the source of the problem and recommending solutions. Responsible for Perform equipment/systems installation, throughput and safety qualifications. Simplify, optimize, remove bottlenecks and resolve complex system problems or technical deficiencies.

Designing and implementing new computer systems and networks, including creating detailed blueprints of existing systems for future references.

Key Accountabilities:

• Providing technical support to end users regarding computer problems such as identifying the source of the problem and recommending solutions
• Contributes technical expertise to develop, deliver, build and enhance the quality of solutions, applying appropriate security controls, that are fit for purpose and in alignment with IT department policies and procedures
• Providing technical support for computer applications and operating systems used by the organization
• Manage change across the function to ensure effective processes are in place that support the adoption of new trends, developments, and technologies to deliver highly scalable systems across multiple components of the network
• Installing new software or making changes to existing software based on client requests or company policies
• Ensure 100% compliance of InfoSec policy guidelines for Cameroon SEZ and other Arise entities users.
• Performing regular maintenance on end device, servers, firewalls and other equipment to ensure optimal performance
• Helping users with technical issues related to their computer usage, including installing new software or upgrading existing software
• Ensuring that computer networks are secure by monitoring activity and performing checks for intrusions or viruses
• Support end-to-end development through build, release, maintenance and enhancement, to deliver high quality products, systems, processes, technologies and/or services which are thoroughly tested and optimized.

Experience & Educational Requirements:

EDUCATIONAL QUALIFICATIONS:

• Bachelor's degree in computer science or information technology
• Master's degree in IT with 3 years of experience
• Having professional industry Certifications related to IT related to Security, Cisco, ITIL, Server Administration, Fortinet, MCP (would be advantage)

RELEVANT EXPERIENCE:

(no. of years of technical, functional, and/or specific exposure required)

• 3-4 years of experience working in the IT at a recognized company.
• Specific skills on Microsoft environment & M365
• Deep understanding of IT system hardware, software troubleshooting and maintenance
• Advance knowledge in networking technology and exposure in WiFi/fiber cable networking
• Ability to communicate effectively in English (written and verbal)
• Should possess organizational skills such as Problem solving, critical thinking, creativity and leadership skills.
• Team player

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose
This position is primarily responsible for assisting with the daily maintenance of the organization's computer, network systems, service desk management and assisting individual staff with resolving computer software and hardware problems (staff support). The position requires flexibility, initiative, and confidence in dealing with different types of systems and more importantly, different types of people.

Key relationships
Internal to CWS

• IT Director,
• IT Technical Supervisor
• Information Technology Manager
• Information Technology Support Specialists
• Network and Systems Administrators
• Country Offices IT staff
• HQ IT staff
• Other team members in the Administration and Program departments.

External

• Vendors and Partners in relation to his/her capabilities

Working Environment

• Office environment, Periodic travel to the field as may be required

Responsibilities
IT Service Management (45%)

• Serve as the first point of contact for clients seeking technical assistance over the phone or through the service desk system.
• Perform remote troubleshooting through diagnostic techniques and appropriate questions.
• Direct and escalate unresolved issues to the next level of support personnel.
• Record events, problems, and resolution in the service desk system while providing updates to the clients.
• Provide regular and accurate management reporting on IT Service performance to IT Support Supervisors or IT Manager.
• Prepare and set up IT equipment required by teams working in the field.
• Provide remote or onsite IT support to teams in the field (this involves travelling to remote field processing locations).
• The holder of this position must have an overview of the performance of existing IT systems and propose changes to improve systems efficiency .

Compliance (20%)

• Achieves and maintains a thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding the CWS Africa programs management.
• Works with the systems and network administrators in daily systems monitoring, maintenance, troubleshooting and research to provide guidance to the IT Management and to ensure systems availability.

Collaboration /Engagement (30%)

• Collaborates with and supports the sub office IT staff with their tasks and various projects.
• Working with other IT sub-units' staff on various projects.
• Works with the IT Technical Supervisor analyzing service desk data to make inferences on training and technological needs.
• Works with the systems and network administrators in daily systems monitoring, maintenance, troubleshooting and research to provide guidance to the IT Management and to ensure systems availability.
• Plans for and delivers IT training to RSC staff in collaboration with the training unit.
• Work closely with IT staff from Partner organizations for remote field IT support.
• Work with external vendors on the installation, setup, and maintenance of Dedicated Internet Networks (DINs) and networking associated tasks in remote processing locations.
• Pass on any feedback or suggestions by customers to the internal escalation team.

Additional Responsibilities (5%)

• Performs any other duties as assigned to improve the operations of CWS Africa.
• When needed, covers the responsibilities of the other IT Specialists .

Experience
Qualifications

• A minimum of 5 years of experience in IT.
• A minimum of 1 to 2 years' experience in managing and maintaining computer networks, preferably in a Windows-based environment required.

Skills

• The ability to interact with CWS Africa personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Ability to effectively manage, organize and prioritize work in a fast-paced environment.
• Service-oriented ITSM mentality with ability to provide excellent customer service.
• Ability to communicate effectively and professionally orally and in writing with staff across all levels.
• Strong knowledge of using and managing IT service desk systems.
• Excellent problem-solving skills and willingness to constantly renew required knowledge.
• Excellent troubleshooting and problems solving skills in a Windows based environment.
• Strong knowledge in Active Directory and Microsoft 365 administration.
• Strong knowledge and skills in latest Windows Server setup and administration.
• Knowledge and working experience with administration of database systems, especially MS SQL Server.
• Strong knowledge of VMWare – virtualization technology.
• Strong knowledge in data leak, loss, and encryption methods (BitLocker, McAfee or any other).
• Strong, up-to-date knowledge of systems security in a large network environment.
• Knowledge in networking (LAN, WLAN and VPN), especially with Cisco managed devices (Firewalls, Routers, and switches).
• Knowledge of TCP/IP Architecture and OSI Model.
• Knowledge and experience of change management.
• Proactively finds solutions rather than waiting for answers and self-propelled person that likes to work.

Education & Certifications

• Bachelor's degree in IT or Computer Science or four (4) years of directly related experience in lieu of a bachelor's degree is
• Industry IT Certifications (OS, Networking, Systems Administration, Cloud Security and ITIL) desirable

Abilities

• Manage large and diverse workload under pressure with competing priorities;
• Maintain the integrity of official records;
• Analyze and solve complex problems and make sound decisions;
• Work with minimal supervision;
• Maintain a high-performance standard with attention to detail;
• Work independently and contribute to overall operations of RSC Africa;
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

Special Requirements

• COVID Vaccination is required for all successful candidates.
• The candidate should be in good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Nairobi in Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• (Internationals - International applicants m ust be legally eligible to work and obtain a work permit in (Kenya) OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• The US Embassy rates Kenya rates as security level 1; incumbents should exercise normal security precaution.
• Full time.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

About Us:

Abe Node Marketing Media is a dynamic and innovative marketing strategy company specializing in a comprehensive suite of digital services, including web development, SEO, email marketing, and social media management. We are dedicated to helping our clients achieve their business goals by focusing on key outcomes: brand awareness, audience generation, community engagement, promotions, and lead generation.

The Opportunity:

We're seeking a highly motivated and strategic
Volunteer Chief Information Officer (CIO)
for a three-month term. This is a unique opportunity for an experienced professional to contribute to the strategic direction of a growing marketing media brand and build a legacy by shaping our technology infrastructure from the ground up. The ideal candidate is a visionary leader who can guide us in leveraging technology to enhance our operations, improve client outcomes, and drive sustainable growth.

Key Responsibilities:

• Technology Strategy:
  Develop and execute a comprehensive technology strategy that aligns with our business goals and growth trajectory, with a focus on marketing automation and data analytics.
• Infrastructure Management:
  Oversee the planning, implementation, and maintenance of our IT infrastructure, including software, hardware, and network systems.
• Security & Data Management:
  Establish robust cybersecurity protocols and data management policies to protect our company and client information.
• System Integration:
  Identify, evaluate, and integrate new technologies and platforms to optimize our marketing processes.
• Process Improvement:
  Recommend and implement technological solutions to automate workflows, increase efficiency, and enhance team productivity.
• Advisory Role:
  Serve as a key advisor to the leadership team on all technology-related matters.

What We're Looking For:

• Proven experience in a senior IT or technology leadership role.
• Deep knowledge of the digital marketing and media landscape and the technologies that support it.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• A passion for technology and a desire to make a significant impact in a volunteer capacity.

Why Volunteer with Us?

• Impact:
  Play a pivotal role in the success and growth of an emerging marketing media brand.
• Legacy:
  Build and implement a technology framework that will define the future of our company.
• Network:
  Connect with a team of passionate professionals and expand your network within the marketing and tech industries.
• Experience:
  Gain valuable experience in a startup environment and add a significant accomplishment to your professional portfolio.
• How to Apply:
  If you're a technology leader excited by this volunteer opportunity, please
  apply directly on LinkedIn
  . We'll get in touch with qualified candidates to discuss the role further.

Job Title: S pecialist – Software Engineering SOA

Location:  Hybrid-Hyderabad/Mumbai/Pune/Bengaluru/Chennai

About The Job
We are seeking a seasoned SOA Developer with 7 t o 9 years of experience to lead and drive enterprise-level projects. The ideal candidate will have strong expertise in SOAP, UI , OSBmBPEL,RESR , XML . and other cutting-edge technologies.

What You Will Do

• Design and develop robust, scalable Oracle SOA solutions, ensuring alignment with business requirements and technical specifications.
• Implement and maintain Oracle SOA Suite components, including BPEL processes, Mediator, Service Bus, and Human Workflow.
• Collaborate with business analysts and stakeholders to gather and analyze integration requirements and propose effective solutions.
• Conduct code reviews, performance tuning, and optimization to ensure high-quality deliverables.
• Mentor junior developers, fostering a culture of knowledge sharing and continuous improvement within the team.
• Develop and maintain documentation for integration processes, standards, and best practices.
• Participate in the entire software development lifecycle, from requirements gathering to deployment and post-implementation support.

Who You Are
Education & Experience:

• Bachelor's degree in Engineering , Computer Science, or a related field.
• 7-9 Years of experience .

Technical Skills

• Should have knowledge SOAP UI, POSTMAN etc.
• Should have knowledge on Managed File Transfer (MFT).
• Good hands-on experience and skills in OSB, BPEL, SOAP, REST, XML, XSLT ,JSON , XQuery , XPath, and WSDL.
• In-depth knowledge on Oracle SOA Suite architecture, design patters and best practices.
• Expert level experience in Oracle SOA 12C BPEL services development involving complex integration scenarios.
• Should on experience on SOAP and REST based services. Worked on extensively on following adapters like File adapter, FTP adapter, Database adapter, JMS adapter, AQ & FTP adapters .
• Should have knowledge on cloud technologies like OIC.
• Should have good knowledge on JDeveloper and Web logic servers.
• Perform daily production monitoring support.
• Support and manage already developed SOA applications, perform testing on DEV/SIT/UAT/PROD environments , work on tickets assigned to you.
• Collaborate with application development teams to identify integration requirements and provide necessary support.
• Monitor, troubleshoot and resolve issues related to SOA services and OSB.
• Should have knowledge on Java, SQL queries and PLSQL packages, procedures, and functions.

Soft Skills

• English Language proficiency is required to effectively communicate in a professional environment.
• Excellent communication skills are a must .
• Strong problem-solving skills and a creative mindset to bring fresh ideas to the table.
• Should demonstrate confidence and self-assurance in their skills and expertise enabling them to contribute to team success and engage with colleagues and clients in a positive, assured manner.
• Should be accountable and responsible for deliverables and outcomes.
• Should demonstrate ownership of tasks, meet deadlines, and ensure high-quality results.
• Demonstrates strong collaboration skills by working effectively with cross-functional teams, sharing insights, and contributing to shared goals and solutions.
• Continuously explore emerging trends, technologies, and industry best practices to drive innovation and maintain a competitive edge.

• Lead, mentor, and manage a team of software engineers, fostering a culture of technical excellence and collaboration.
• Drive the design, development, testing, and deployment of robust and scalable software applications.
• Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical solutions.
• Define and enforce coding standards, best practices, and architectural guidelines.
• Conduct code reviews, provide constructive feedback, and ensure code quality and maintainability.
• Identify and address technical debt, performance bottlenecks, and scalability challenges.
• Plan and estimate development efforts, ensuring timely delivery of features and projects.
• Champion the adoption of new technologies and methodologies to improve development processes.
• Troubleshoot and resolve complex technical issues that arise during development and in production.
• Contribute to technical strategy and roadmap planning.
• Facilitate effective communication within the team and with other departments.

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 8 years of experience in software development, with at least 3 years in a technical leadership or team lead role.
• Proven expertise in one or more programming languages (e.g., Java, Python, C++, JavaScript).
• Strong understanding of software architecture patterns, data structures, and algorithms.
• Experience with cloud platforms (AWS, Azure, GCP) and microservices architecture.
• Proficiency in database technologies (SQL, NoSQL) and API design.
• Experience with Agile development methodologies (Scrum, Kanban).
• Excellent problem-solving, analytical, and debugging skills.
• Exceptional leadership, mentoring, and communication skills.
• Demonstrated ability to manage and motivate remote engineering teams effectively.
• A passion for continuous learning and staying updated with the latest technology trends.

• Participate in the design and development of software applications.
• Write clean, efficient, and well-documented code.
• Assist in debugging and resolving software defects.
• Contribute to unit testing and integration testing efforts.
• Collaborate with senior engineers on assigned tasks.
• Learn and apply various programming languages and technologies.
• Participate in code reviews and team meetings.
• Understand and follow software development best practices.
• Assist in creating technical documentation.
• Engage in continuous learning and skill development.

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
• Strong academic performance.
• Proficiency in at least one programming language (e.g., Java, Python, C++, JavaScript).
• Basic understanding of data structures, algorithms, and object-oriented programming.
• Familiarity with version control systems (e.g., Git).
• Excellent problem-solving and analytical skills.
• Good verbal and written communication abilities.
• Ability to work effectively in a remote team environment.
• Eagerness to learn and adapt to new technologies.
• Strong work ethic and positive attitude.

• Participating in intensive training modules covering various programming languages (e.g., Python, Java, JavaScript), data structures, algorithms, and software development methodologies.
• Assisting senior engineers in designing, coding, testing, and debugging software applications.
• Contributing to the development of new features and the maintenance of existing codebases.
• Learning and applying best practices in software development, including version control (Git), code reviews, and agile methodologies.
• Collaborating with team members in a remote setting to solve complex technical challenges.
• Gaining exposure to different areas of software engineering, including frontend, backend, and database development.
• Actively engaging with mentors to receive feedback and guidance for professional growth.
• Documenting code, processes, and project progress.
• Troubleshooting and resolving software defects.
• Taking ownership of assigned tasks and delivering high-quality work within deadlines.
• A strong passion for software development and a demonstrable aptitude for logical thinking and problem-solving.
• Completion of a relevant diploma or degree in Computer Science, IT, or a related field, or equivalent demonstrable self-taught skills and projects.
• Basic understanding of programming concepts and logic.
• Familiarity with at least one programming language is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively in a remote team.
• Strong work ethic, self-discipline, and a willingness to learn continuously.
• Ability to commit to the full duration of the apprenticeship program.
• High school diploma or equivalent is required.

• Assist in the design and development of software applications.
• Write, test, and debug code according to project requirements.
• Participate in code reviews and contribute to team discussions.
• Collaborate with senior engineers on software projects.
• Learn and apply software development best practices.
• Contribute to technical documentation.
• Support the software development lifecycle from conception to deployment.
• Engage actively in virtual team meetings and training sessions.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
• Strong foundation in programming concepts and data structures.
• Familiarity with at least one programming language (e.g., Python, Java, C++).
• Excellent problem-solving and analytical skills.
• Good communication and collaboration skills.
• Ability to work independently and manage time effectively in a remote setting.
• Enthusiasm for software development and a willingness to learn.

• Gain practical experience in full-stack software development, working with cutting-edge technologies.
• Collaborate with senior engineers on designing, developing, testing, and deploying software solutions.
• Learn and apply best practices in coding, version control (Git), and continuous integration/continuous deployment (CI/CD).
• Participate in code reviews, providing and receiving constructive feedback.
• Contribute to the development of scalable and robust applications.
• Troubleshoot and debug software issues, learning effective problem-solving techniques.
• Understand the software development lifecycle (SDLC) and agile methodologies.
• Develop a strong understanding of database design and management.
• Explore various programming languages and frameworks relevant to industry demands.
• Engage in continuous learning and professional development, attending workshops and online courses.
• Develop essential soft skills, including communication, teamwork, and time management in a remote setting.
• Shadow senior team members to gain insights into architectural decisions and project planning.
• Contribute to technical documentation and knowledge sharing within the team.
• Assist in the research and evaluation of new technologies and tools.

• A strong passion for software development and a keen interest in technology.
• Completed a relevant diploma or degree in Computer Science, Software Engineering, or a related field, or have equivalent demonstrable experience.
• Proficiency in at least one programming language (e.g., Python, Java, JavaScript, C++).
• Familiarity with basic data structures and algorithms.
• A foundational understanding of web development concepts (HTML, CSS, JavaScript).
• Excellent problem-solving and analytical abilities.
• Strong communication and collaboration skills, essential for remote work.
• Ability to learn quickly and adapt to new technologies.
• A proactive attitude and a willingness to take on challenges.
• Prior personal projects or contributions to open-source projects are a significant advantage.