174 Insurance Representative jobs in Kenya

Company Description

CIC Insurance Group is a leading Cooperative Insurer in Africa, providing insurance and related financial services in Kenya, Uganda, South Sudan, and Malawi. The Group offers a wide range of products including General Insurance, Life Assurance, Medical Insurance and Asset Management services. As a pioneer and leader in Micro-insurance, the Group's focus on innovation and excellence in service delivery has earned it both National and International recognition.

Role Description

This is a full-time on-site role for an Insurance Sales Representative located in Mombasa. The Insurance Sales Representative will be responsible for selling insurance policies, providing excellent customer service, and assisting clients in understanding and selecting suitable insurance coverage. Daily tasks include prospecting for new clients, maintaining relationships with existing clients, preparing and presenting sales proposals, and meeting sales targets.

Qualifications

• Insurance Sales and Sales skills
• Customer Service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in the insurance industry is a plus
• Bachelor's degree in Business, Finance, or a related field

• Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
• Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
• Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
• Build and maintain strong, long-term relationships with clients through exceptional communication and service.
• Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
• Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
• Contribute to the development of new service offerings and treatment protocols.
• Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
• Collaborate effectively with remote team members to achieve departmental and organizational goals.
• Utilize virtual communication tools for client consultations, follow-ups, and team meetings.

• Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
• Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
• Proven ability to build and retain a loyal client base.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using virtual communication and consultation platforms.
• Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
• Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
• A passion for continuous learning and professional development in the beauty and wellness sector.

• Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
• Perform and guide clients through advanced skincare treatments and protocols remotely.
• Develop and maintain client records, ensuring privacy and accuracy.
• Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
• Manage client appointment scheduling, rescheduling, and follow-up communications.
• Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
• Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
• Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
• Achieve client retention and satisfaction targets in a virtual environment.
• Ensure compliance with all relevant health and safety regulations in remote service delivery.

• Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
• Strong knowledge of various skin types, conditions, and treatment modalities.
• Proven experience in client consultation and relationship management.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using virtual consultation tools and CRM software.
• Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
• Passion for beauty, wellness, and client success.
• Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
• A strong understanding of digital marketing and social media engagement is a plus.

• Conduct virtual aesthetic consultations and provide personalized skincare advice.
• Develop and implement customized treatment plans for clients.
• Manage and mentor a team of remote aestheticians, overseeing their performance and development.
• Ensure the highest standards of client satisfaction and retention.
• Create educational content and resources on skincare and wellness topics.
• Contribute to product development and refinement based on client feedback.
• Handle complex client inquiries and resolve issues promptly.
• Collaborate with marketing to enhance online client engagement.

• Certified Aesthetician with advanced training and certifications.
• Minimum of 6 years of experience as an aesthetician, with at least 2 years in a leadership or supervisory role.
• Proven experience in delivering virtual consultations and client management.
• Extensive knowledge of cosmetic ingredients, formulations, and treatments.
• Excellent communication, interpersonal, and client-handling skills.
• Experience in leading remote teams is a strong asset.
• Familiarity with beauty e-commerce platforms and CRM systems.
• A passion for wellness and continuous learning in the beauty industry.

• Perform a wide range of aesthetic treatments including facials, microdermabrasion, chemical peels, waxing, and other specialized skin therapies.
• Conduct thorough skin analysis consultations to understand client needs and recommend appropriate treatments and home care.
• Develop and implement personalized treatment plans for clients.
• Educate clients on skincare principles, product ingredients, and usage.
• Maintain detailed client records, including treatment history and progress notes.
• Promote and sell skincare products and treatment packages to clients.
• Ensure a high standard of hygiene and sterilization in treatment rooms and equipment.
• Stay updated with the latest trends, techniques, and technologies in the beauty and wellness industry.
• Manage appointment scheduling and client follow-ups to ensure continuity of care.
• Contribute to creating a serene and welcoming atmosphere within the clinic.
• Provide exceptional customer service, addressing client concerns and inquiries with professionalism and empathy.
• Collaborate with other team members to achieve clinic goals and enhance client experience.
• Assist in inventory management for skincare products and supplies.
• Participate in ongoing training and professional development.

• Certified Aesthetician with recognized qualifications.
• Minimum of 5 years of experience in a similar role, preferably in a high-end clinic or spa setting.
• Proven expertise in performing various advanced skincare treatments.
• Excellent communication and interpersonal skills with a strong emphasis on client relations.
• Knowledge of dermatology and cosmetic science.
• Ability to upsell products and services ethically and effectively.
• Strong understanding of hygiene and safety protocols.
• Aesthetic sense and attention to detail.
• Client-focused attitude with a passion for the beauty industry.
• Ability to work independently and as part of a team.
• Experience with electronic health records or client management systems is a plus.

• Conduct virtual consultations with clients to assess their skin type, concerns, and wellness goals.
• Develop personalized skincare routines and treatment plans based on individual client needs.
• Recommend and educate clients on appropriate skincare products and professional treatments.
• Provide expert advice on beauty and wellness practices, including nutrition and lifestyle adjustments.
• Maintain detailed client records and track progress towards their skin health objectives.
• Stay updated on the latest trends, technologies, and scientific advancements in esthetics and skincare.
• Build and nurture strong client relationships through exceptional service and follow-up.
• Address client inquiries and concerns professionally and empathetically.
• Collaborate with the broader wellness team to ensure a holistic client experience.
• Contribute to the development of educational content for clients (e.g., blog posts, webinars).

• Certified Esthetician with relevant professional qualifications and licenses.
• Minimum of 5 years of experience as an Esthetician, with a strong focus on client consultations and personalized treatment plans.
• In-depth knowledge of various skin types, conditions, and cosmetic ingredients.
• Experience with different skincare technologies and professional treatments.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with clients in a virtual environment.
• Strong understanding of overall wellness and its impact on skin health.
• Proficiency in using virtual meeting platforms and CRM systems.
• Self-motivated, organized, and able to manage time effectively in a remote setting.
• A passion for the beauty and wellness industry and a commitment to client satisfaction.
• Additional certifications in advanced esthetics or related fields are a plus.

• Conduct comprehensive virtual skin consultations to assess client needs and recommend personalized treatment plans.
• Perform a wide range of advanced aesthetic treatments remotely via guided client sessions or telehealth support, as applicable.
• Develop and implement client retention strategies to foster loyalty and encourage repeat business.
• Educate clients on skincare products, treatment benefits, and at-home care routines.
• Manage client appointments, records, and communications using digital CRM tools.
• Stay abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
• Collaborate with the marketing team to develop engaging content and promotions.
• Address client inquiries and resolve issues promptly and professionally.
• Maintain a thorough understanding of product ingredients and their efficacy.

• Certified Aesthetician with a recognized qualification (e.g., CIDESCO, CIBTAC) or equivalent extensive experience.
• Minimum of 5 years of experience in professional aesthetic treatments and client consultation.
• Proven experience in client relationship management and sales within the beauty or wellness sector.
• Excellent knowledge of skincare science, anatomy, and physiology.
• Strong communication, interpersonal, and active listening skills.
• Proficiency in using virtual communication platforms and CRM software.
• Ability to work independently, manage time effectively, and maintain a high level of professionalism in a remote setting.
• Passion for skincare, continuous learning, and delivering exceptional client experiences.

• Onboard new clients, ensuring a smooth and successful transition to our platform/services.
• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
• Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
• Gather client feedback and collaborate with product and engineering teams to inform product development.
• Act as a client advocate, ensuring their voice is heard within the organization.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven ability to build and maintain strong relationships with diverse clients.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand and articulate technical concepts related to our products/services.
• Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
• Proactive, organized, and able to manage multiple priorities in a remote work environment.
• A passion for helping customers succeed and a dedication to delivering exceptional service.