259 Infrastructure Support jobs in Kenya
Senior Technical Support Specialist - Network Infrastructure
40100 Kisumu
KES4000000 Annually
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Our client is seeking a highly skilled Senior Technical Support Specialist with expertise in network infrastructure to join their dynamic team. This is a fully remote position, offering the flexibility to work from home. You will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the optimal performance of our clients' network systems. The ideal candidate has a deep understanding of network protocols, hardware, and software, along with exceptional problem-solving skills. Responsibilities:
Location: Kisumu, Kisumu, KE (Fully Remote)
- Provide Tier 2 and Tier 3 technical support for network infrastructure issues via remote channels (phone, email, chat, remote desktop).
- Diagnose and resolve complex hardware, software, and network connectivity problems.
- Perform root cause analysis for recurring issues and implement preventative measures.
- Install, configure, and maintain network devices, servers, and related hardware/software.
- Develop and update technical documentation, knowledge base articles, and standard operating procedures.
- Collaborate with engineering and development teams to resolve escalated issues and provide feedback on product improvements.
- Monitor network performance and security, identifying and addressing potential issues proactively.
- Train and mentor junior support staff on technical procedures and best practices.
- Manage and prioritize multiple support requests in a timely and efficient manner.
- Ensure customer satisfaction through clear communication and effective problem resolution.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 3-5+ years of experience in technical support, with a strong focus on network infrastructure (LAN/WAN, routers, switches, firewalls).
- In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and other network protocols.
- Experience with network monitoring tools (e.g., SolarWinds, Nagios).
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Relevant certifications such as CCNA, CompTIA Network+, or similar are highly desirable.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to work independently and manage workload effectively in a remote environment.
Location: Kisumu, Kisumu, KE (Fully Remote)
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0
Remote Technical Support Engineer - Network Infrastructure
70100 Moiben
KES75000 Annually
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Our client is seeking a proactive and skilled Remote Technical Support Engineer to provide expert assistance for network infrastructure. This is a critical fully remote role, ensuring seamless operation and support for our clients' critical systems. You will be the primary point of contact for technical issues related to network hardware, software, and connectivity. Responsibilities include diagnosing and resolving complex network problems reported by clients through various remote support channels, including ticketing systems, email, and video conferencing. You will provide advanced troubleshooting for routers, switches, firewalls, VPNs, and other network devices. This involves analyzing network traffic, identifying root causes of performance degradation or outages, and implementing effective solutions. You will also guide clients through configuration processes, software updates, and system maintenance procedures. Maintaining detailed documentation of client issues, resolutions, and knowledge base articles is essential. Proactively monitoring network performance and identifying potential issues before they impact users is a key aspect of this role. Collaboration with internal engineering teams to escalate and resolve complex problems, and contribute to the development of new support tools and processes, will be vital. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 3-5 years of experience in network administration or technical support, focusing on infrastructure. Strong technical proficiency in networking protocols (TCP/IP, DNS, DHCP), network security concepts, and experience with major networking vendors (e.g., Cisco, Juniper) are required. Certifications such as CCNA, Network+, or similar are highly advantageous. Excellent problem-solving, analytical, and communication skills are paramount, as you will be interacting with clients of varying technical expertise. If you are a motivated professional passionate about ensuring robust network performance and providing exceptional remote technical support, this opportunity based in **Garissa, Garissa, KE** is an excellent fit.
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Remote Technical Support Specialist - Network Infrastructure
20100 Kakamega, Western
KES300000 Annually
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Our client, a leading provider of advanced technology solutions, is seeking a skilled Remote Technical Support Specialist focused on network infrastructure to join their customer support division. This is a fully remote position, allowing you to provide critical technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex network-related issues, guiding users through troubleshooting steps, and ensuring the optimal performance of our clients' network systems. This role requires a strong technical aptitude, excellent problem-solving skills, and a passion for customer service.
Key Responsibilities:
Qualifications:
This fully remote role is perfect for IT professionals passionate about supporting clients and resolving complex network challenges.
Key Responsibilities:
- Provide first and second-level technical support for network hardware and software issues via phone, email, and chat.
- Diagnose and resolve connectivity problems, network performance issues, and hardware malfunctions.
- Guide customers through step-by-step solutions for installation, configuration, and troubleshooting of network devices.
- Escalate unresolved issues to senior support staff or engineering teams with detailed problem descriptions.
- Maintain accurate records of customer interactions, issues, and resolutions in the ticketing system.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and propose solutions or product improvements.
- Ensure customer satisfaction by providing timely, accurate, and professional support.
- Stay updated on network technologies, security best practices, and company products.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, with a strong focus on network infrastructure.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, routing, switching).
- Experience with troubleshooting network hardware (routers, switches, firewalls) and software.
- Proficiency in remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently, manage time effectively, and handle multiple support requests simultaneously in a remote environment.
This fully remote role is perfect for IT professionals passionate about supporting clients and resolving complex network challenges.
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2
Remote Technical Support Specialist - Network Infrastructure
50200 Kakamega, Western
KES250000 Annually
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Our client is seeking a skilled and customer-focused Technical Support Specialist with expertise in network infrastructure to join their fully remote IT support team. This role is essential for providing timely and effective technical assistance to internal users and external clients. You will be responsible for diagnosing and resolving a wide range of technical issues related to computer hardware, software, networks, and telecommunications. This includes troubleshooting network connectivity problems, configuring network devices, managing user accounts, and supporting common business applications. Providing exceptional customer service through various communication channels, including phone, email, and chat, is paramount. You will document all support interactions, create knowledge base articles, and contribute to the development of self-help resources. Escalating complex issues to higher-level support teams or vendors and ensuring timely resolution will be part of your duties. Proactive monitoring of network performance and identifying potential issues before they impact users is also expected. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. Hands-on experience with network protocols (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), and common IT hardware is required. Familiarity with virtualization technologies and cloud platforms is a plus. Excellent communication and interpersonal skills are essential, enabling you to explain technical concepts clearly to non-technical users. You must be able to work independently, manage your time effectively, and maintain a high level of productivity in a remote setting. Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable. A bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is required. If you are a dedicated IT professional passionate about solving technical challenges and providing outstanding remote support, we invite you to apply.
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3
Remote Technical Support Specialist - Network Infrastructure
00100 Abothuguchi West
KES95000 month
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Our client is seeking a highly skilled and motivated Remote Technical Support Specialist to join their rapidly growing team. This fully remote position is based out of Nairobi, Nairobi, KE and will focus on providing expert-level support for our global network infrastructure. You will be the primary point of contact for internal teams and external clients experiencing issues with network connectivity, performance, and security. Responsibilities include diagnosing and resolving complex network problems, implementing solutions, and ensuring the smooth operation of our IT systems. This role requires a deep understanding of networking protocols, hardware, and software, along with exceptional troubleshooting and communication skills. You will work closely with system administrators and engineers to identify root causes of recurring issues and implement long-term solutions. The ability to manage multiple priorities in a fast-paced, remote environment is essential. You will also be responsible for maintaining comprehensive documentation of support cases, resolutions, and system configurations. Proactive monitoring of network performance and security threats will be a key part of your daily tasks. The ideal candidate is self-disciplined, detail-oriented, and passionate about providing outstanding technical support from the comfort of their home office. Responsibilities:
- Provide timely and effective technical support for network-related issues via phone, email, and chat.
- Diagnose and resolve complex network connectivity, performance, and security problems.
- Troubleshoot and support routers, switches, firewalls, VPNs, and wireless access points.
- Install, configure, and maintain network hardware and software components.
- Monitor network performance and proactively identify potential issues or security vulnerabilities.
- Document all support activities, including problem descriptions, troubleshooting steps, and resolution details in the ticketing system.
- Collaborate with other IT teams to escalate and resolve issues that cannot be solved at the first level.
- Develop and maintain technical documentation, knowledge base articles, and user guides.
- Ensure compliance with security policies and best practices.
- Participate in on-call rotation as needed.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in network administration or technical support.
- In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (BGP, OSPF), and network security principles.
- Experience with network monitoring tools (e.g., SolarWinds, Nagios).
- Proficiency in configuring and troubleshooting Cisco, Juniper, or similar network devices.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Proven ability to work independently and manage time effectively in a remote setting.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
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4
Remote Network Support Specialist
30100 Moiben
KES80000 month
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Our client is looking for a highly skilled and motivated Remote Network Support Specialist to join their dynamic IT team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will be responsible for providing exceptional technical support to our clients and internal users, troubleshooting network-related issues, and ensuring the smooth operation of our IT infrastructure. Key responsibilities include diagnosing and resolving hardware and software problems, managing network connectivity issues, configuring routers, switches, and firewalls, and providing end-user support via phone, email, and chat. You will also be involved in network monitoring, performing regular system maintenance, and implementing security best practices. The ideal candidate will have a proven track record in network administration or support, with strong knowledge of TCP/IP, DNS, DHCP, VPNs, and various operating systems (Windows, Linux). Certifications such as CompTIA Network+ or CCNA are highly desirable. Excellent problem-solving abilities, attention to detail, and the capacity to work independently and manage your time effectively are crucial for success in this remote role. You will need to maintain clear and concise communication with users, documenting all support activities and resolutions. Our client offers a collaborative remote work environment, opportunities for professional development, and a competitive compensation package. If you are passionate about technology, enjoy solving complex technical challenges, and thrive in a remote setting, we encourage you to apply.
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5
Remote Technical Support Specialist - IT Infrastructure
01000 Makongeni
KES70000 Annually
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Our client is seeking a highly skilled and motivated Remote Technical Support Specialist to manage and maintain IT infrastructure for their distributed operations. This fully remote position requires a proactive individual with expertise in troubleshooting hardware, software, and network issues. You will be responsible for providing timely and effective technical support to employees across the organization, ensuring the smooth functioning of all IT systems. Key duties include diagnosing and resolving technical problems, installing and configuring hardware and software, managing user accounts, and implementing system upgrades. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a commitment to delivering exceptional user support in a remote environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Diagnose and resolve end-user issues efficiently, minimizing downtime.
- Install, configure, and maintain operating systems, applications, and hardware.
- Manage user accounts, permissions, and access rights in Active Directory and other systems.
- Perform regular system maintenance, updates, and patching.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and wired connections.
- Document technical procedures, solutions, and system configurations.
- Assist in the procurement and deployment of new IT equipment and software.
- Monitor system performance and identify potential issues before they impact users.
- Escalate complex issues to senior IT staff when necessary.
- Provide training and guidance to end-users on IT best practices and system usage.
- Contribute to the continuous improvement of IT support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in IT support or systems administration, preferably in a remote setting.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP, VPN).
- Familiarity with Active Directory, G Suite, or Microsoft 365 administration.
- Excellent problem-solving, analytical, and diagnostic skills.
- Proficiency with remote support tools and ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
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6
Senior Technical Support Engineer, Cloud Infrastructure
60200 Meru , Eastern
KES550000 Annually
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Our client, a leading provider of cutting-edge cloud infrastructure solutions, is looking for a highly skilled Senior Technical Support Engineer to join their expert support team. This is a fully remote position, allowing you to provide critical technical assistance and problem resolution from anywhere. As a Senior Technical Support Engineer, you will be the primary point of contact for clients experiencing technical issues with our cloud platforms and services. Your expertise will be essential in diagnosing, troubleshooting, and resolving complex hardware, software, and network problems. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting technical issues and solutions, and escalating complex problems to higher-level support or engineering teams. You will also contribute to the development of knowledge base articles and technical documentation, and provide training to junior support staff. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support, preferably with a focus on cloud computing, server administration, or network infrastructure, is required. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud is essential. Strong troubleshooting skills across various operating systems (Windows, Linux) and network protocols are mandatory. Certifications like CompTIA Network+, Server+, or cloud-specific certifications are highly advantageous. Excellent communication, analytical, and problem-solving skills are critical for effective client interaction and issue resolution. You must be able to work independently, manage multiple support tickets simultaneously, and maintain a high level of customer satisfaction in a fast-paced, remote environment. This is an excellent opportunity to leverage your technical expertise, contribute to a dynamic tech company, and grow your career in cloud technologies, all within a flexible, fully remote working setup.
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7
Senior Technical Support Engineer (Cloud Infrastructure)
10100 Gathiruini
KES520000 Annually
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Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dedicated support team. This is a fully remote role, offering the flexibility to work from home. You will be the primary point of contact for complex technical issues, providing expert assistance to clients utilizing our advanced cloud infrastructure services. Your responsibilities will include diagnosing, troubleshooting, and resolving a wide range of technical challenges related to cloud platforms, networks, and software applications. You will need to demonstrate a deep understanding of cloud computing concepts, server administration, and common IT infrastructure components. The ability to effectively communicate technical information to both technical and non-technical users is crucial. This role requires excellent problem-solving skills, a proactive approach, and a commitment to delivering exceptional customer satisfaction. You will also contribute to knowledge base development and assist in training junior support staff. Key responsibilities:
- Providing advanced technical support and troubleshooting for cloud-based solutions.
- Diagnosing and resolving complex hardware, software, and network issues.
- Managing and responding to support tickets via various channels (email, chat, phone).
- Escalating unresolved issues to higher-level support or engineering teams.
- Documenting technical solutions and creating knowledge base articles.
- Providing guidance and training to customers on product usage and best practices.
- Monitoring system performance and identifying potential issues.
- Contributing to the continuous improvement of support processes and tools.
- Maintaining high levels of customer satisfaction through timely and effective issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- 5+ years of experience in technical support, helpdesk, or systems administration.
- Proven experience supporting cloud platforms (e.g., AWS, Azure, GCP).
- Strong knowledge of operating systems (Windows, Linux), networking protocols, and virtualization.
- Proficiency in scripting languages (e.g., Python, PowerShell) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience working in a remote support environment.
- Ability to work independently and manage time effectively.
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