1,103 Infrastructure Support jobs in Kenya
HPC Infrastructure Support Engineer, Kajaani
KES60000 - KES120000 Y
Invest in Finland
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Job Requirements
Education: Bachelor's degree
Work experience: 5 years
Language skills: English
Job Summary
Salary Period: Monthly
Contract Type: Full time, Permanent
We are looking for an HPC Infrastructure Support Engineer for our client XTX Markets Technologies at their data centre in Kajaani. This is a full-time, permanent position. The workplace is located in Kajaani, and the employer supports relocation if needed.
Responsibilities
XTX Markets is a leading algorithmic trading firm with a daily trading volume of nearly $300 billion. We use advanced technology and research to provide liquidity across various markets. Learn more about the Kajaani data centre:
In this role, you'll be responsible for maintaining and supporting the HPC (high-performance computing) cluster at the Kajaani data centre. You'll also support projects, vendor collaboration, and inventory management. The role requires on-call availability and occasional overtime. The selected candidate will be directly employed by XTX Markets. Barona Engineering is the recruitment partner.
Your Responsibilities Include
- Deployment and maintenance of infrastructure (servers, switches, storage, cabling).
- Hardware installations, updates, and repairs.
- Collaboration with vendors for maintenance and support.
- Inventory and logistics management, including international shipments.
- Supporting projects (e.g., deployment of 1,000 servers).
- Participating in platform design and customization.
We Hope You Have
- A relevant higher education degree in IT, electrical/electronics engineering.
- Experience working in data centres and strong understanding of high-speed networking, including fibre types and transceivers.
- Knowledge of networking, hardware, and server software.
- Experience using hardware monitoring and management tools.
- Fluency in English is required. Proficiency in Finnish is considered as an advantage.
- A social and outgoing personality, enthusiastic attitude, and ability to build strong relationships.
- A responsible and precise working style, strong problem-solving and troubleshooting skills.
At XTX Markets, technology is at the heart of our business. We are a diverse organization that attracts top talent from all industries. We emphasize teamwork, and our people collaborate across all areas of the business, working openly and respectfully with each other, our clients, and the markets. Our culture is non-hierarchical, and everyone is valued. We strive for excellence in everything we do.
Apply now and help shape the future of algorithmic trading
For more information, please contact Markus Korpela at Barona Engineering (tel , best reached on Tuesdays and Thursdays between 13:00–14:00.
Have questions about this job? Contact our recruiter
Markus Korpela
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Remote IT Infrastructure Support Specialist
90135 Gathiruini
KES95000 Annually
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Posted 2 days ago
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Our client is seeking a dedicated and technically proficient Remote IT Infrastructure Support Specialist to join their expanding IT department. This fully remote position will be responsible for maintaining the stability, integrity, and efficiency of our client's internal IT infrastructure. You will provide essential technical support, troubleshoot hardware and software issues, and ensure the seamless operation of network systems, servers, and end-user devices, all from your remote workspace. As a remote-first organization, effective communication via various digital channels (email, chat, video conferencing) and proactive problem-solving are critical. Key responsibilities include providing first and second-level technical support to employees, installing, configuring, and maintaining operating systems and network software, managing user accounts and permissions, and performing regular system backups and security checks. You will also be involved in diagnosing and resolving network connectivity issues, troubleshooting hardware malfunctions, and escalating complex problems to senior IT staff when necessary. The ideal candidate will have a strong understanding of network protocols (TCP/IP, DNS, DHCP), experience with Windows and macOS operating systems, and familiarity with virtualisation technologies. Knowledge of cloud platforms (e.g., AWS, Azure) and basic scripting skills (e.g., PowerShell, Bash) are highly desirable. You should possess excellent analytical and problem-solving abilities, with a keen eye for detail and a commitment to providing outstanding customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, coupled with at least 3 years of experience in IT support or network administration, is required. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous. This is an excellent opportunity to contribute to robust IT operations within a fully remote environment, ensuring the technology infrastructure supports the business effectively.
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Remote Network Infrastructure Technician - Field Support
50200 Tuwan
KES250000 Monthly
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Our client, a leading provider of advanced IT solutions, is looking for a highly skilled and adaptable Remote Network Infrastructure Technician. While the role is designated as remote, it requires significant on-site fieldwork to support clients in various locations. You will be responsible for the installation, configuration, troubleshooting, and maintenance of complex network infrastructures. This includes routers, switches, firewalls, and other network hardware. The ideal candidate will possess strong technical expertise in network protocols, troubleshooting methodologies, and hardware deployment. This role demands excellent problem-solving skills, the ability to work independently, and a commitment to providing exceptional on-site technical support. You will be a crucial part of ensuring the seamless operation of our clients' critical network systems.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points, at client sites.
- Perform routine diagnostics and troubleshooting of network issues, identifying root causes and implementing effective solutions.
- Respond to and resolve network outages and performance degradation in a timely manner.
- Conduct site surveys and assessments to plan and implement network upgrades or new installations.
- Manage network cabling, ensuring proper termination and organization.
- Configure and manage VPN connections and remote access solutions.
- Implement and maintain network security measures, including firewall policies and access controls.
- Document network configurations, procedures, and troubleshooting steps meticulously.
- Provide technical support and guidance to end-users and client IT staff.
- Collaborate with remote support teams to escalate complex issues and share knowledge.
- Stay up-to-date with the latest networking technologies and industry best practices.
- Ensure all on-site work is performed safely and efficiently, adhering to client site protocols.
- Manage inventory of network equipment and spare parts at designated locations.
- Participate in on-call rotation to provide emergency support outside of standard business hours.
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of hands-on experience in network administration and support.
- Proven experience with Cisco, Juniper, or other major network hardware vendors.
- Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing protocols (e.g., OSPF, BGP), and network security principles.
- Experience with network monitoring tools (e.g., Nagios, Zabbix, SolarWinds).
- Excellent troubleshooting and problem-solving skills, with a methodical approach.
- Ability to work independently and manage time effectively while traveling to various client sites.
- Strong communication and customer service skills.
- Valid driver's license and a reliable vehicle for on-site travel.
- Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.
- Willingness to travel frequently within the designated service area.
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Senior Network Infrastructure Technician - Remote Support
80100 Nairobi, Nairobi
KES110000 Annually
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Posted 2 days ago
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Our client is seeking a highly skilled and experienced Senior Network Infrastructure Technician to join our client's dynamic IT team. This is a fully remote position, requiring you to provide expert-level support and maintenance for our client's global network infrastructure from your home office. You will be responsible for the installation, configuration, troubleshooting, and ongoing maintenance of network hardware and software, including routers, switches, firewalls, and VPNs. The ideal candidate will possess a deep understanding of network protocols (TCP/IP, BGP, OSPF), network security principles, and cloud networking concepts. Your responsibilities will include monitoring network performance, identifying potential issues, and implementing solutions to ensure optimal uptime and security. You will also be involved in network design and planning, working to enhance scalability, reliability, and efficiency. This role demands strong analytical and problem-solving skills, as well as the ability to work independently and manage multiple priorities in a remote setting. Excellent communication skills are essential for liaising with internal teams and potentially external vendors. Experience with network monitoring tools, packet analysis, and scripting for network automation is highly desirable. Certifications such as CCNA, CCNP, or equivalent practical experience are preferred. This is an excellent opportunity for a seasoned network professional to contribute to a critical infrastructure role within a forward-thinking organization, all while enjoying the benefits of a fully remote work environment. You will be instrumental in ensuring the stability and security of our client's network, supporting its diverse operations. We are looking for a dedicated individual who can maintain high standards of service and adapt to evolving technologies.
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3
Remote IT Infrastructure Technician - Network & Systems Support
80200 Abothuguchi West
KES50000 Monthly
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Posted 2 days ago
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Our client is seeking a skilled and detail-oriented Remote IT Infrastructure Technician to provide essential network and systems support. This is a fully remote position where you will be responsible for maintaining the stability, integrity, and efficient operation of our client's IT infrastructure. Your duties will encompass a wide range of technical support tasks, including troubleshooting network issues, managing servers, supporting end-user devices, and implementing IT security best practices. You will play a key role in ensuring seamless connectivity and optimal performance for all remote employees. This role requires strong problem-solving abilities, a comprehensive understanding of IT systems, and excellent communication skills to effectively assist users and collaborate with the IT team. You will be expected to respond to technical issues promptly and efficiently, minimizing downtime.
Responsibilities:
Responsibilities:
- Provide remote technical support for network infrastructure, including routers, switches, firewalls, and VPNs.
- Monitor system performance and troubleshoot issues related to servers (Windows/Linux), cloud services, and applications.
- Install, configure, and maintain hardware and software for end-users across various locations.
- Respond to and resolve IT support tickets in a timely and efficient manner.
- Implement and enforce IT security policies and procedures to protect company data and systems.
- Assist with user account management, including creation, modification, and deletion of accounts.
- Develop and maintain IT documentation, including network diagrams, procedures, and knowledge base articles.
- Perform regular system maintenance, patching, and updates to ensure security and optimal performance.
- Collaborate with senior IT staff on infrastructure projects and upgrades.
- Troubleshoot connectivity issues and provide support for remote access solutions.
- Ensure compliance with IT policies and regulatory requirements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT support, network administration, or systems administration.
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP), hardware, and software.
- Experience with server operating systems (Windows Server, Linux).
- Proficiency in troubleshooting common hardware and software issues.
- Familiarity with cloud platforms such as AWS or Azure is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications such as CompTIA Network+, CompTIA A+, CCNA are highly desirable.
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4
Senior Network Infrastructure Technician - Remote Support Specialist
50100 Kakamega, Western
KES520000 Annually
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Posted 2 days ago
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Our client is seeking a dedicated and experienced Senior Network Infrastructure Technician to join their fully remote IT support team. This role is critical for maintaining, troubleshooting, and optimizing our client's network infrastructure, ensuring seamless connectivity and system reliability for users worldwide. You will be responsible for diagnosing and resolving complex network issues, performing regular system maintenance, and implementing network upgrades and security enhancements. As a remote specialist, you will leverage remote monitoring tools and communication platforms to provide proactive and responsive technical support. Your duties will include configuring and managing routers, switches, firewalls, and wireless access points, as well as conducting performance analysis and capacity planning. The ideal candidate will possess a comprehensive understanding of network protocols, hardware, and software, with hands-on experience in network administration and troubleshooting. Proficiency in network diagnostic tools and a strong grasp of cybersecurity principles are essential. Excellent problem-solving abilities, strong organizational skills, and the capacity to work independently and manage your time effectively in a remote setting are paramount. This position requires clear and concise communication skills, both written and verbal, for documenting issues, creating support guides, and liaising with users and other IT personnel. We are looking for a candidate with an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, and a minimum of 5 years of experience in network support and maintenance. Relevant certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable. This fully remote role will provide essential support for infrastructure supporting operations near Kakamega, Kakamega, KE . If you are a seasoned IT professional passionate about network integrity and thrive in a remote work environment, we encourage you to apply.
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5
Senior Technical Support Engineer - Network Infrastructure
20100 Nyeri Town
KES250000 Annually
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Posted 1 day ago
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Our client requires a highly skilled Senior Technical Support Engineer to provide advanced support for their network infrastructure. This position is fully remote, allowing you to leverage your expertise to troubleshoot and resolve complex technical issues from your home office. You will be responsible for diagnosing and rectifying hardware and software problems related to routers, switches, firewalls, and other networking components. Your duties will include providing Tier 3 support, escalating issues when necessary, and documenting solutions for our knowledge base. The ideal candidate will possess in-depth knowledge of network protocols, TCP/IP, routing protocols (BGP, OSPF), and network security best practices. Experience with network monitoring tools, configuration management, and troubleshooting tools is essential. You must be adept at analyzing network performance, identifying bottlenecks, and implementing corrective actions to ensure optimal system uptime and efficiency. Excellent problem-solving, analytical, and communication skills are paramount, along with the ability to explain technical details clearly to both technical and non-technical users. This is a demanding but rewarding role, offering the chance to work with cutting-edge technology and contribute significantly to the stability and performance of our client's critical infrastructure. You will be a key player in maintaining seamless network operations for their users. The successful candidate will demonstrate a proactive approach to identifying potential issues, a commitment to timely resolution, and a dedication to providing exceptional technical support in a fully remote environment. This role requires a self-starter with a passion for network engineering and a strong drive to deliver reliable and robust network solutions.
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6
Senior Technical Support Engineer - Network Infrastructure
50200 Kakamega, Western
KES250000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to provide expert assistance for their complex network infrastructure. This is a fully remote position, offering the opportunity to work from home while resolving challenging technical issues. You will be responsible for diagnosing and resolving advanced hardware and software problems, offering comprehensive solutions to clients, and contributing to the improvement of support processes. This role requires a deep understanding of networking protocols, hardware, and software, with a passion for customer satisfaction.
Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a specialization in network infrastructure, is required. Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), network security principles, and common network diagnostic tools is essential. Experience with enterprise-level networking hardware and software from major vendors is highly desirable. Excellent analytical, problem-solving, and communication skills are critical for this remote role. The ability to explain complex technical concepts to non-technical users is paramount. Certifications such as CCNA, CCNP, or CompTIA Network+ are a plus. If you are a seasoned technical support professional passionate about resolving complex network challenges from a remote setting, we encourage you to apply.
Responsibilities:
- Provide advanced technical support for network infrastructure issues, including routers, switches, firewalls, and wireless access points.
- Diagnose and resolve complex hardware and software problems for customers and internal teams.
- Guide customers through problem-solving processes, offering clear and concise instructions.
- Escalate unresolved issues to appropriate internal teams, such as R&D or engineering, providing detailed problem descriptions.
- Document all support interactions, technical issues, and resolutions in the CRM system.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Identify trends in support issues and provide feedback to product development and engineering teams for product improvement.
- Assist in the testing of new product releases and software updates.
- Provide training and mentorship to junior support engineers.
- Ensure customer satisfaction by delivering timely and effective technical solutions.
- Stay current with the latest advancements in network technology and support best practices.
- Contribute to the continuous improvement of support processes and customer service standards.
- Manage multiple support tickets simultaneously, prioritizing urgent issues.
- Participate in on-call rotations as needed for critical support issues.
- Build strong relationships with key customers by providing consistent and reliable support.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a specialization in network infrastructure, is required. Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), network security principles, and common network diagnostic tools is essential. Experience with enterprise-level networking hardware and software from major vendors is highly desirable. Excellent analytical, problem-solving, and communication skills are critical for this remote role. The ability to explain complex technical concepts to non-technical users is paramount. Certifications such as CCNA, CCNP, or CompTIA Network+ are a plus. If you are a seasoned technical support professional passionate about resolving complex network challenges from a remote setting, we encourage you to apply.
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7
Remote Technical Support Engineer - Network Infrastructure
00100 Abothuguchi West
KES280000 Annually
WhatJobs
Posted 2 days ago
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Our client, a leading provider of advanced IT solutions, is looking for a skilled and proactive Remote Technical Support Engineer specializing in Network Infrastructure to join their global, fully remote technical services team. In this role, you will be responsible for providing high-level technical support to clients, troubleshooting complex network issues, and ensuring the optimal performance and reliability of their network infrastructure. Your duties will include diagnosing and resolving hardware and software problems, configuring network devices, monitoring network performance, and implementing preventative maintenance measures. You will also play a key role in customer support, guiding clients through technical challenges and providing clear, concise solutions. The ideal candidate possesses a strong background in networking technologies (TCP/IP, routing, switching, firewalls), certifications such as CCNA or equivalent experience, and a proven ability to work independently and manage multiple support tickets efficiently. Excellent problem-solving skills, a customer-centric approach, and strong communication abilities are crucial for success in this remote position. This is a fantastic opportunity to advance your career in network engineering and support within a flexible, remote-first work environment, collaborating with a talented international team. You will utilize sophisticated remote diagnostic and management tools to ensure seamless client operations. We are seeking an engineer who is passionate about technology, dedicated to providing exceptional service, and capable of thriving in an autonomous work setting. Your expertise in ensuring network uptime and security will be highly valued.
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8
Senior Technical Support Engineer - Network Infrastructure
20200 Mwembe
KES130000 Annually
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Posted 2 days ago
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Our client, a leading provider of industrial automation solutions, is seeking a highly skilled Senior Technical Support Engineer to join their fully remote support team. This critical role will focus on providing expert technical assistance and troubleshooting for our client's network infrastructure and automation systems. The ideal candidate will possess a deep understanding of network protocols, hardware, software, and industrial control systems, with a proven ability to diagnose and resolve complex technical issues in a timely manner. As a remote-first professional, you will be the primary point of contact for customers facing technical challenges, leveraging advanced diagnostic tools and remote access capabilities. You will collaborate closely with engineering, product development, and customer success teams to ensure customer satisfaction and contribute to product improvement. This position requires exceptional problem-solving skills, strong communication abilities, and the capacity to work autonomously and efficiently in a distributed support environment.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 2/3 technical support and troubleshooting for network infrastructure, automation hardware, and software products remotely.
- Diagnose and resolve complex technical issues related to network connectivity, system performance, and software functionality.
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Escalate critical issues to appropriate engineering teams and follow up to ensure resolution.
- Document technical issues, solutions, and workarounds in a comprehensive knowledge base.
- Assist customers with product installations, configurations, and upgrades remotely.
- Conduct remote troubleshooting sessions using diagnostic tools, remote desktop software, and log analysis.
- Provide feedback to product development and engineering teams based on customer issues and trends.
- Develop and deliver technical training materials for customers and internal support staff.
- Maintain a high level of customer satisfaction by providing expert and efficient support.
- Stay up-to-date with product releases, new technologies, and industry best practices.
- Collaborate effectively with a remote global team, sharing knowledge and best practices.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field; equivalent experience will be considered.
- Minimum of 5 years of experience in technical support, preferably in networking, industrial automation, or IT infrastructure.
- In-depth knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs), network devices (routers, switches, firewalls), and wireless technologies.
- Experience with industrial control systems (e.g., PLCs, SCADA) and communication protocols (e.g., Modbus, Profibus) is highly advantageous.
- Proficiency in troubleshooting operating systems (Windows, Linux) and virtualization technologies.
- Excellent analytical, problem-solving, and debugging skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work flexible hours, including potential on-call rotations.
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