260 Hotel IT jobs in Kenya
Boutique Hotel Manager
30500 Kitale, Rift Valley
KES120000 Annually
WhatJobs
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Job Description
Our client, a charming boutique hotel in **Kitale**, is looking for an experienced and passionate Boutique Hotel Manager to oversee all aspects of its operations. This hybrid role requires a blend of on-site presence for guest interaction and operational oversight, combined with the flexibility to manage certain administrative tasks remotely. You will be responsible for ensuring exceptional guest experiences, maintaining high standards of service, and driving revenue growth. This includes managing front desk operations, housekeeping, food and beverage, and ensuring the overall aesthetic and ambiance of the hotel aligns with its unique character.
Key Responsibilities:
The ideal candidate will have a degree in Hospitality Management or a related field, coupled with at least 7 years of experience in hotel management, preferably in a boutique setting. Strong leadership, communication, and customer service skills are essential. Experience with property management systems (PMS) and a proven track record in revenue management and cost control are required. Creativity and a keen eye for detail are important for maintaining the hotel's unique appeal. The ability to adapt to a hybrid work model, balancing on-site duties with remote administrative tasks, is crucial. This role is perfect for someone passionate about hospitality, seeking to lead and innovate in a distinctive hotel environment.
Key Responsibilities:
- Supervise daily operations of the hotel, ensuring smooth and efficient service delivery.
- Manage and train hotel staff, fostering a positive and guest-centric work environment.
- Oversee reservations, check-in/check-out processes, and guest relations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Manage budgets, control expenses, and optimize profitability.
- Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
- Ensure adherence to health, safety, and hygiene standards across the property.
- Develop and execute marketing and sales strategies to attract and retain guests.
- Handle guest complaints and resolve issues promptly and professionally.
- Conduct regular property inspections to maintain quality standards.
- Analyze market trends and competitor activities to identify opportunities for improvement.
- Manage online presence, including website and social media, to promote the hotel.
- Ensure compliance with all local regulations and licensing requirements.
- Report on key performance indicators and financial results to stakeholders.
- Create a welcoming and memorable experience for every guest.
The ideal candidate will have a degree in Hospitality Management or a related field, coupled with at least 7 years of experience in hotel management, preferably in a boutique setting. Strong leadership, communication, and customer service skills are essential. Experience with property management systems (PMS) and a proven track record in revenue management and cost control are required. Creativity and a keen eye for detail are important for maintaining the hotel's unique appeal. The ability to adapt to a hybrid work model, balancing on-site duties with remote administrative tasks, is crucial. This role is perfect for someone passionate about hospitality, seeking to lead and innovate in a distinctive hotel environment.
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Boutique Hotel Manager
40100 Moiben
KES200000 Annually
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Job Description
Our client, a prestigious boutique hotel chain, is seeking an experienced and passionate Boutique Hotel Manager to lead their operations from a remote capacity. This position requires a visionary leader with extensive experience in hospitality management, customer service excellence, and strategic business development. You will be responsible for ensuring the highest standards of guest satisfaction, managing operational efficiency, and driving revenue growth for the hotel. This role is ideal for a self-motivated individual who thrives in a remote setting and possesses exceptional organizational and communication skills.
Responsibilities:
Responsibilities:
- Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless guest experiences.
- Develop and implement strategic plans to enhance guest satisfaction, loyalty, and overall brand reputation.
- Manage and optimize hotel budgets, revenue streams, and cost controls to achieve profitability targets.
- Recruit, train, and manage a high-performing team of hospitality professionals, fostering a positive work environment.
- Ensure compliance with all health, safety, and licensing regulations.
- Develop and execute marketing and sales strategies to increase occupancy rates and attract new clientele.
- Maintain strong relationships with guests, suppliers, and local community stakeholders.
- Implement and monitor quality standards across all departments.
- Utilize technology and data analytics to drive operational improvements and business decisions.
- Handle guest complaints and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, preferably in boutique or luxury properties.
- Proven track record of success in managing hotel operations, increasing revenue, and controlling costs.
- Exceptional leadership, interpersonal, and customer service skills.
- Strong understanding of hotel operations, marketing, sales, and financial management.
- Proficiency in property management systems (PMS) and other hospitality software.
- Excellent communication and problem-solving abilities.
- Ability to work independently and remotely, demonstrating strong self-discipline and time management.
- A passion for delivering outstanding guest experiences.
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1
Hotel Operations Manager
60100 Meru , Eastern
KES100000 Annually
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Job Description
Our client is seeking an experienced and adept Hotel Operations Manager to oversee and enhance their hospitality operations through a fully remote model. This position is critical for ensuring the seamless delivery of exceptional guest experiences and maintaining high standards of service across all hotel departments. You will be responsible for managing daily operations, including front desk, housekeeping, food and beverage, and guest services, while implementing operational efficiencies and cost-control measures. Key duties involve developing and implementing operational policies and procedures, managing staff performance, overseeing inventory and procurement, and ensuring compliance with health and safety regulations. As a remote manager, you must possess outstanding leadership, communication, and problem-solving skills, with the ability to motivate and manage teams virtually. Proficiency in hotel management software and virtual collaboration tools is essential. You will work closely with department heads to achieve operational goals, drive revenue, and enhance guest satisfaction. The ideal candidate is a seasoned hospitality professional with a strong understanding of hotel operations, a passion for customer service, and the ability to thrive in an independent, remote work setting. This role offers a unique opportunity to contribute to the success of Our client 's brand by ensuring operational excellence and guest delight, all while enjoying the benefits of a flexible, remote work arrangement.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Operations Manager
20100 Nyeri Town
KES150000 Annually
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Job Description
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day management of their esteemed establishment in **Nyeri, Nyeri, KE**. This critical role is responsible for ensuring the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, to deliver exceptional guest experiences and maintain high standards of service. The ideal candidate will possess strong leadership qualities, excellent interpersonal skills, and a comprehensive understanding of hotel management principles. You will be responsible for staff training and development, performance management, and fostering a positive work environment. Key duties include managing budgets, controlling costs, optimizing revenue, and implementing operational strategies to enhance efficiency and profitability. You will also be tasked with ensuring compliance with health and safety regulations, maintaining property standards, and addressing guest feedback to resolve issues promptly and effectively. The ability to manage inventory, procure supplies, and build strong relationships with vendors is also essential. This position requires a proactive approach to problem-solving, excellent organizational skills, and the ability to remain calm and professional under pressure. A passion for hospitality and a commitment to exceeding guest expectations are paramount. The Hotel Operations Manager will report directly to the General Manager and will play a crucial role in the overall success of the hotel. Experience in a similar role within the hospitality industry is a must. You will be expected to work flexible hours, including evenings and weekends, as needed to meet the demands of the business.
Responsibilities:
Responsibilities:
- Oversee daily hotel operations across all departments.
- Ensure exceptional guest service and satisfaction.
- Manage and train hotel staff, fostering a positive and productive work environment.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, control costs, and optimize profitability.
- Ensure compliance with health, safety, and hygiene standards.
- Monitor and manage inventory and procurement processes.
- Handle guest complaints and resolve issues effectively.
- Conduct regular property inspections to maintain standards.
- Collaborate with the marketing and sales teams to drive revenue.
- Proven experience as a Hotel Operations Manager or similar senior role.
- Strong knowledge of hotel operations, management, and hospitality best practices.
- Excellent leadership, communication, and customer service skills.
- Proficiency in hotel management software.
- Ability to manage budgets and financial reports.
- Strong problem-solving and decision-making abilities.
- Flexibility to work various shifts, including weekends and holidays.
- A degree or diploma in Hotel Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Operations Manager
50200 Bungoma, Western
KES650000 Annually
WhatJobs
Posted today
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Job Description
Our client, a premier hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the strategic and day-to-day operations of their properties. This is a fully remote position, requiring strong leadership and organizational skills to manage operations from a distance. The ideal candidate will have a comprehensive understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance, with a proven ability to drive efficiency, guest satisfaction, and profitability. You will be responsible for developing and implementing operational policies and procedures, managing budgets, controlling costs, and ensuring adherence to quality standards. Key responsibilities include: overseeing departmental operations, managing staff performance and development, implementing guest service initiatives, monitoring financial performance and implementing cost-control measures, ensuring compliance with health and safety regulations, and collaborating with sales and marketing teams to drive business. You will lead and motivate teams through effective communication and strategic direction. This role requires exceptional leadership, problem-solving, and interpersonal skills, along with a strong understanding of hospitality management software and systems. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 5 years of progressive experience in hotel operations management, is required. Experience in managing remote teams and operations is highly advantageous. As this is a remote role, exceptional self-discipline, proactive communication, and the ability to build strong virtual relationships with teams are crucial for success. Join a prestigious company and make a significant impact on guest experiences and operational excellence from your home office. We are looking for a passionate leader committed to delivering outstanding service and driving business success.
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4
Hotel Revenue Manager
30200 Kitale, Rift Valley
KES200000 month
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Job Description
Our client is looking for a results-driven and analytical Hotel Revenue Manager to join their remote team. This position is crucial for maximizing revenue and profitability by developing and implementing effective pricing and inventory management strategies. You will be responsible for forecasting demand, analyzing market trends, and setting optimal room rates and availability across various distribution channels. Key responsibilities include managing the property's online presence, optimizing room sales through different channels (e.g., OTAs, direct bookings), and collaborating with sales and marketing teams to drive occupancy and revenue. You will also be responsible for monitoring competitor pricing and performance, identifying new revenue-generating opportunities, and creating promotional strategies. The ideal candidate will possess a strong understanding of revenue management principles, advanced analytical skills, and proficiency in hotel management software and data analysis tools. Excellent communication and negotiation skills are essential for working with various stakeholders. A bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field is required, with prior experience in hotel revenue management being a significant advantage. This fully remote role requires a dedicated professional who can manage their workload effectively and contribute to the success of the hotel operations from any location. If you have a passion for the hospitality industry and a talent for strategic revenue optimization, we encourage you to apply.
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5
Hotel Revenue Manager
50200 Bungoma, Western
KES75000 Annually
WhatJobs
Posted today
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Job Description
Our client, a distinguished hospitality group, is looking for an analytical and strategic Hotel Revenue Manager to optimize profitability and drive demand for their properties. This fully remote role offers the chance to shape revenue strategies across various locations without the need for daily office presence. You will be responsible for forecasting, analyzing market trends, and implementing dynamic pricing strategies to maximize revenue from rooms and other services. Key Responsibilities:
- Develop and implement effective revenue management strategies to optimize occupancy and average daily rate (ADR).
- Conduct daily, weekly, and monthly forecasting of demand and revenue.
- Analyze market trends, competitor pricing, and booking patterns to inform pricing decisions.
- Manage inventory and pricing across all distribution channels, including OTAs, GDS, and the direct website.
- Implement yield management techniques to control room supply and pricing.
- Collaborate with sales and marketing teams to align revenue strategies with promotional activities.
- Monitor key performance indicators (KPIs) such as RevPAR, occupancy, and ADR, and provide regular reports.
- Identify opportunities for upselling and cross-selling to enhance guest spending.
- Utilize revenue management systems and analytics tools effectively.
- Provide training and guidance to on-site teams regarding revenue management best practices.
- Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in revenue management within the hotel industry or a related travel/tourism sector.
- Strong understanding of revenue management principles, forecasting techniques, and pricing strategies.
- Proficiency with hotel property management systems (PMS) and channel managers.
- Experience with revenue management software (e.g., IDeaS, Duetto) is highly preferred.
- Excellent analytical, quantitative, and problem-solving skills.
- Strong communication and presentation skills, with the ability to influence stakeholders.
- Ability to work independently, manage multiple priorities, and thrive in a remote work environment.
- Knowledge of distribution channels and online travel agencies (OTAs).
- Passion for the hospitality industry and a keen eye for detail.
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Hotel Operations Manager
40100 Kisumu
KES100000 Annually
WhatJobs
Posted today
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Job Description
WhatJobs is seeking an experienced and dynamic Hotel Operations Manager for a reputable establishment located in **Kisumu, Kisumu, KE**. This is a Hybrid role, requiring a balance of on-site presence and remote work flexibility. The Operations Manager will oversee the day-to-day management of hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless guest experiences and operational efficiency. Key responsibilities include managing staff, implementing service standards, controlling operational costs, and ensuring compliance with health, safety, and licensing regulations. You will also be responsible for developing and executing strategies to enhance guest satisfaction, drive revenue, and improve profitability. This role requires strong leadership, exceptional interpersonal skills, and a deep understanding of the hospitality industry. The ideal candidate will have a proven track record in hotel management, with experience in budget management, staff training, and quality assurance. You should be adept at problem-solving and possess excellent decision-making skills. The ability to balance strategic planning with hands-on operational oversight is crucial. We are looking for an individual who is passionate about delivering outstanding customer service and creating memorable experiences for guests. This position offers a unique opportunity to lead and inspire a dedicated team, contributing significantly to the success of our client's hotel. Your leadership will be instrumental in maintaining high standards across all hotel operations. This role requires a commitment to both remote strategic planning and on-site operational leadership.
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7
Hotel Operations Manager
30100 Bungoma, Western
KES280000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a distinguished hospitality establishment, is seeking an experienced and dynamic Hotel Operations Manager to oversee daily operations and ensure exceptional guest experiences. This role requires a strategic leader who can balance on-site management with remote coordination for certain administrative tasks. You will be responsible for managing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring smooth and efficient service delivery. Your key duties will involve developing and implementing operational strategies to enhance guest satisfaction and profitability. You will manage staff, provide training, and foster a positive work environment. Budgeting, financial management, and cost control will be critical components of your role. You will ensure compliance with all health, safety, and hygiene standards. Building and maintaining strong relationships with guests, suppliers, and local communities will be essential. This role requires a leader who can inspire and motivate their team to achieve excellence. You will also be involved in marketing initiatives and revenue management strategies to maximize occupancy and revenue. The successful candidate will possess a deep understanding of the hospitality industry and a passion for providing outstanding customer service. Problem-solving skills and the ability to handle challenging situations with professionalism are paramount. This is an excellent opportunity to take on a leadership role within a reputable hospitality group, with the flexibility of a hybrid work model. Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field. Extensive experience in hotel management, with a proven track record of success in operations, is required. Strong leadership, communication, and interpersonal skills are essential. Familiarity with hotel management software and systems is necessary. The ability to manage budgets, control costs, and drive profitability is crucial. Excellent organizational and time management skills are expected. This role requires flexibility and a willingness to work various shifts, including weekends and holidays, as dictated by business needs.
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8
Hotel Operations Manager
01000 Makongeni
KES150000 month
WhatJobs
Posted today
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Job Description
Our client, a leader in the hospitality industry, is looking for a seasoned and dynamic Hotel Operations Manager to oversee various aspects of hotel functioning. This is a fully remote position, allowing you to manage and optimize hotel operations from anywhere in Kenya, with potential requirements for on-site visits as needed. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, along with a minimum of 6 years of experience in hotel management, demonstrating strong leadership and operational expertise. You will be responsible for ensuring the smooth and efficient day-to-day running of the hotel, focusing on guest satisfaction, operational efficiency, and financial performance. Key responsibilities include managing front desk operations, housekeeping, food and beverage services, and maintenance. You will also be involved in staff training and development, implementing operational policies and procedures, and monitoring budgets to control costs and maximize revenue. Strong knowledge of hotel management software and systems is required. Excellent interpersonal and communication skills are essential for motivating staff, resolving guest issues, and collaborating with department heads. We seek an individual with exceptional problem-solving abilities, a keen eye for detail, and a commitment to maintaining high service standards. If you are a results-oriented leader passionate about delivering exceptional guest experiences and eager to contribute to the success of our hospitality offerings, even remotely for locations near **Thika, Kiambu, KE**, we invite you to apply.
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