165 Hotel Concierge jobs in Kenya

• Manage guest inquiries and requests remotely with promptness and professionalism.
• Arrange personalized experiences, tours, and reservations for guests.
• Provide expert recommendations on local dining, entertainment, and activities.
• Coordinate with on-site hotel departments to fulfill guest needs.
• Handle guest concerns and service recovery with empathy and efficiency.
• Maintain detailed guest profiles and preferences.
• Build strong relationships with local vendors and service providers.
• Ensure all guest communications are handled with discretion and courtesy.
• Proactively identify opportunities to enhance the guest experience.
• Stay informed about hotel offerings and local events.

We're Hiring Join Our Front Office Team

Are you passionate about hospitality and love creating memorable guest experiences?

We're looking for a
Front Desk Agent
to be the welcoming face of
67 Airport Hotel
— someone who's professional, friendly, and ready to go the extra mile for our guests.

What You'll Do:

Greet and check in guests with warmth and efficiency

Manage reservations, assign rooms, and handle payments

Support guests with inquiries, requests, and concerns

Coordinate with other departments to deliver exceptional service

Promote hotel services and maintain front desk standards

What We're Looking For:

Diploma or Degree in Hospitality (required)

1–3 years' experience in a front office or guest-facing role

Strong communication & problem-solving skills

Confident handling payments and transactions

Flexible to work shifts, weekends, and holidays

A team player with a positive, can-do attitude

Application Deadline:
8th October 2025

How to Apply:
Send your CV and cover letter to

Only shortlisted candidates will be contacted.

Join us and be part of a team that creates unforgettable guest experiences every day

• Supervise and train front desk staff, ensuring high standards of service.
• Manage daily front desk operations, including check-ins, check-outs, and guest services.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Maintain accurate guest records and billing information.
• Process payments and manage cash handling procedures.
• Ensure the lobby area and front desk are well-maintained and presentable.
• Create and manage front desk staff schedules.
• Monitor and respond to online reviews and guest feedback.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Implement hotel policies and procedures related to front desk operations.
• Assist with inventory management for front desk supplies.

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 4 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proficiency with Property Management Systems (PMS) is essential.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Knowledge of basic accounting and cash handling procedures.
• Experience with shift scheduling and staff management.
• Understanding of hospitality best practices and service standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Develop and implement front desk operational procedures, standards, and training programs for on-site teams.
• Remotely supervise and provide guidance to front desk supervisors and receptionists, ensuring optimal performance and guest satisfaction.
• Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
• Manage guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed.
• Implement and monitor quality assurance measures for front desk services, conducting virtual audits and feedback sessions.
• Train on-site staff on property management systems (PMS), reservation software, and hotel policies.
• Assist in the recruitment, onboarding, and ongoing professional development of front desk personnel.
• Coordinate with other hotel departments (Housekeeping, Food & Beverage, Maintenance) to ensure a smooth guest experience.
• Develop and manage front desk staffing schedules, ensuring adequate coverage at all times.
• Monitor and analyze front desk performance metrics, including occupancy rates, guest satisfaction scores, and revenue generation.
• Implement strategies to upsell services and promote ancillary revenue streams.
• Ensure compliance with health, safety, and security protocols within the front desk operations.
• Maintain a high level of professionalism and serve as a role model for exceptional guest service.
• Provide regular performance reports and insights to senior management.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
• Proven experience in training and leading front office teams.
• Strong knowledge of Property Management Systems (PMS) and reservation software.
• Exceptional customer service and interpersonal skills.
• Excellent communication, problem-solving, and organizational abilities.
• Ability to manage multiple tasks and priorities effectively in a remote support capacity.
• Familiarity with standard hotel operating procedures and service standards.
• Proficiency in using remote communication and collaboration tools.
• A passion for the hospitality industry and a commitment to delivering outstanding guest experiences.

Company Description

Plumbisimo is a trusted plumbing company dedicated to providing high-quality plumbing and heating services for residential and commercial clients. With a team of fully qualified and experienced engineers, Plumbisimo specializes in everything from emergency repairs and leak detection to full bathroom installations and central heating systems.

Known for its reliability, transparency, and commitment to customer satisfaction, Plumbisimo combines advanced tools with expert knowledge to deliver fast, efficient, and cost-effective solutions. Whether it's a minor fix or a major plumbing project, Plumbisimo is the go-to partner for dependable, professional service.

Role Description

Based on a self-employed/contractor basis with a long-lasting working relationship. We are seeking a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our dynamic plumbing service team. As the first point of contact for our customers, the CSR plays a crucial role in creating a positive first impression, coordinating service calls, and ensuring smooth communication between customers and technicians.

Qualifications

• 1+ year of customer service experience (preferably in plumbing, HVAC, or home services)
• Strong phone etiquette and excellent verbal and written communication skills
• Demonstrated experience in enhancing customer satisfaction and delivering exceptional service
• Solid understanding of customer support principles and customer experience best practices
• Familiarity with service dispatching software (e.g., Joblogic) is a plus – training will be provided
• Basic computer proficiency, including email, data entry, and scheduling tools
• Strong problem-solving abilities and keen attention to detail
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Excellent interpersonal skills and the ability to work well within a team
• Previous experience in a similar customer service or dispatch role is beneficial

Key Responsibilities
:

Customer Communication

• Great Internet connection

• Answer incoming calls professionally and courteously

• Adequate response time for emails, messages

• Adequate response time for calls – call back immediately

• Calls, Email, SMS. Whats-app

• CRM (Customer Relationship Management) software

• Provide information about plumbing services, pricing, and appointment availability

• Handle customer inquiries, complaints, and requests with patience and professionalism

• Make outbound calls to confirm appointments, follow up on services, or reschedule jobs

Scheduling & Coordination

• Schedule service calls and dispatch technicians using service software

• Coordinate with the field team to ensure efficient job routing and timely service

• Adjust schedules for emergency jobs or cancellations

Administrative Duties

• Maintain accurate customer records and service history in the CRM system

• Prepare and send estimates, invoices, and job notes when needed

• Collect and process payments or deposits via App

• Assist with office tasks and reporting as needed

• Assist with marking tasks

Work Environment:

• Work from home

What We Offer:

• Overtime and extra pay

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills