116 Hotel Concierge jobs in Kenya
Remote Luxury Hotel Concierge
00400 Nyeri Town
KES60000 month
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Our client, a premier hospitality group, is seeking a sophisticated and highly responsive Remote Luxury Hotel Concierge to enhance guest experiences through exceptional virtual service. This role is designed for individuals passionate about providing personalized assistance and creating memorable moments for discerning travelers, all from a remote location. You will be the first point of contact for guests, managing requests, offering local insights, and coordinating various services to ensure seamless stays. Utilizing advanced communication platforms, you will deliver world-class concierge services, anticipating guest needs and exceeding expectations. This is a unique opportunity to be part of a global luxury brand while enjoying the flexibility of a fully remote position.
Key responsibilities include:
Key responsibilities include:
- Managing guest inquiries and requests received via phone, email, and messaging platforms.
- Providing personalized recommendations for dining, entertainment, local attractions, and transportation.
- Making reservations for restaurants, tours, events, and transportation.
- Coordinating special guest requests, such as amenity orders, floral arrangements, and surprise gifts.
- Assisting guests with travel arrangements, including flight information and itinerary planning.
- Providing information about hotel services and facilities.
- Handling guest complaints and service issues promptly and professionally, seeking resolutions.
- Maintaining an updated knowledge base of local events, activities, and points of interest.
- Building rapport with guests to anticipate their needs and offer tailored suggestions.
- Collaborating with hotel departments (e.g., F&B, housekeeping, front desk) to fulfill guest requests.
- Documenting guest preferences and interactions for future service enhancement.
- Ensuring all guest interactions reflect the brand's high standards of luxury and service.
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Remote Luxury Hotel Concierge Specialist
50101 Kakamega, Western
KES65000 Annually
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Our client is seeking a sophisticated and highly organized Luxury Hotel Concierge Specialist to join their fully remote hospitality and tourism division. This role is dedicated to providing exceptional guest experiences and managing a wide range of guest requests and services through digital channels. You will be the primary point of contact for guests, offering personalized recommendations for local attractions, dining, entertainment, and transportation. Your responsibilities include making reservations, coordinating activities, resolving guest issues promptly and professionally, and ensuring all guest needs are met with the utmost discretion and efficiency. You will leverage your extensive knowledge of local destinations and your exceptional problem-solving skills to anticipate guest needs and enhance their stay. The ideal candidate possesses outstanding communication and interpersonal skills, with a polished demeanor and a proactive approach to service. Previous experience in luxury hospitality, particularly in a concierge or guest relations role, is essential. A deep understanding of the tourism landscape and a passion for delivering world-class service are critical. This is a remote-first position, allowing you to provide exceptional service from anywhere. You will be part of a global team committed to elevating the guest experience in the hospitality sector. If you are dedicated to excellence, thrive in a fast-paced environment, and have a passion for creating memorable travel experiences, this remote role offers a unique opportunity.
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Hotel Front Desk Supervisor
20200 Kapsuser
KES90000 Annually
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Our client, a well-regarded hospitality establishment, is seeking a diligent and customer-focused Hotel Front Desk Supervisor to oversee front desk operations. This hybrid role requires a professional who can manage both on-site and remote aspects of guest services, ensuring a seamless and welcoming experience for all visitors. The Supervisor will be responsible for leading the front desk team, managing check-ins and check-outs, handling guest inquiries and complaints, and ensuring the efficient operation of the front office. This position offers a blend of remote oversight and on-site presence, providing a balanced work environment for someone passionate about guest relations and operational excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and train front desk staff, ensuring high standards of customer service and efficiency.
- Manage guest arrivals and departures, ensuring accurate and timely processing of check-ins and check-outs.
- Handle guest inquiries, requests, and complaints with professionalism and promptness, resolving issues effectively.
- Oversee the management of reservations, room assignments, and guest accounts.
- Ensure the front desk area is well-maintained, presentable, and equipped with necessary supplies.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests and any issues are addressed promptly.
- Assist in developing and implementing front desk procedures to enhance guest experience and operational efficiency.
- Monitor and manage front desk staff schedules, ensuring adequate coverage.
- Process payments and handle cash accurately according to established procedures.
- Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests.
- Conduct regular team meetings to communicate updates, targets, and feedback.
Qualifications:
- Previous experience in a hotel front desk role, with at least 2 years in a supervisory or lead capacity.
- Excellent customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Proficiency in using property management systems (PMS) and standard office software.
- Ability to multitask and manage priorities effectively in a fast-paced environment.
- Understanding of hotel operations and guest service standards.
- Leadership qualities and the ability to motivate a team.
- Flexibility to work a hybrid schedule, including some remote oversight and some on-site duties.
- A positive attitude and professional demeanor.
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Senior Front Desk Manager
00100 Abothuguchi West
KES85000 Annually
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Our client, a premier hospitality establishment in **Nairobi, Nairobi, KE**, is seeking an experienced and dynamic Senior Front Desk Manager to oversee all front office operations. This pivotal role involves leading a team of receptionists and guest service representatives to ensure the highest standards of guest satisfaction and operational efficiency. The ideal candidate will be responsible for managing check-ins and check-outs, handling guest inquiries and complaints with professionalism, and ensuring smooth daily operations. You will also be tasked with managing room inventory, coordinating with housekeeping and maintenance departments, and implementing strategies to enhance the guest experience. This role requires a proactive individual with exceptional communication and problem-solving skills, a keen eye for detail, and the ability to remain calm and effective under pressure. Responsibilities include training and mentoring front desk staff, developing and implementing front office policies and procedures, and reporting on key performance indicators to senior management. A strong understanding of hotel management software and reservation systems is essential. You will be expected to work closely with other departments, including sales and marketing, to promote services and achieve revenue targets. This is a hybrid role, offering a blend of on-site and remote work flexibility. The company fosters a collaborative work environment and provides opportunities for professional growth and development within the hospitality sector. Join a leading team dedicated to delivering unforgettable guest experiences.
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3
Hotel Front Desk Manager
20100 Mwembe
KES95000 month
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Our client, a highly-rated hotel in **Nakuru, Nakuru, KE**, is seeking an experienced and professional Hotel Front Desk Manager to lead their front desk operations. The ideal candidate will be passionate about providing exceptional guest experiences, possess strong leadership qualities, and have a comprehensive understanding of hotel operations and customer service standards. This role offers a blend of on-site management and potential for some remote administrative tasks.
Responsibilities:
Responsibilities:
- Oversee all front desk operations, ensuring smooth check-in and check-out processes.
- Manage and train front desk staff, providing guidance and support to ensure high performance.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Develop and implement procedures to enhance guest services and operational efficiency.
- Manage room inventory, reservations, and special requests.
- Coordinate with other hotel departments, such as housekeeping, maintenance, and food & beverage, to ensure seamless guest experiences.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Ensure the accuracy of billing and cash handling procedures.
- Maintain the highest standards of customer service and guest relations.
- Monitor and manage online reviews and guest feedback platforms.
- Implement policies and procedures to ensure the safety and security of guests and staff.
- Conduct regular staff meetings to communicate goals, updates, and performance feedback.
- Assist in budget preparation and cost control for the front desk department.
- Identify opportunities for upselling services and amenities to guests.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role at the front desk.
- Proven experience in customer service and conflict resolution.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel property management systems (PMS) like Opera, Fidelio, or similar.
- Knowledge of booking engines and online travel agencies (OTAs).
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Flexibility to work varied shifts, including weekends and holidays.
- A passion for the hospitality industry and guest satisfaction.
- Basic understanding of financial management for departmental budgets is an advantage.
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4
Hotel Front Desk Supervisor
01000 Makongeni
KES60000 Annually
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Our client, a well-regarded hospitality establishment in **Thika, Kiambu, KE**, is actively searching for an experienced and customer-focused Hotel Front Desk Supervisor to manage their front office operations. This role is vital for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The ideal candidate will possess excellent leadership skills, a strong understanding of hotel operations, and a commitment to providing outstanding guest service.
Key Responsibilities:
Key Responsibilities:
- Supervise and train front desk staff, ensuring adherence to service standards.
- Manage guest check-ins and check-outs efficiently and professionally.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Oversee reservation management, room assignments, and guest billing.
- Ensure the front desk area is always tidy, presentable, and well-stocked with necessary supplies.
- Coordinate with other hotel departments (e.g., housekeeping, maintenance) to address guest needs.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Implement and enforce hotel policies and procedures.
- Manage cash handling and ensure accuracy in financial transactions.
- Identify opportunities to upsell services and enhance guest satisfaction.
- Maintain a high level of professionalism and appearance at all times.
- Diploma or Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
- Proven experience with hotel Property Management Systems (PMS).
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Good communication skills in both English and Swahili.
- Ability to handle stressful situations calmly and effectively.
- Knowledge of reservation procedures and front office operations.
- Detail-oriented with strong organizational and multitasking skills.
- A passion for the hospitality industry and guest satisfaction.
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Luxury Hotel Front Desk Manager
00100 Njiru Village
KES85000 Annually
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Our client, a premier hospitality establishment in Ongata Rongai, Kajiado, KE , is seeking a highly motivated and experienced Luxury Hotel Front Desk Manager to oversee all front office operations. This dynamic role involves ensuring exceptional guest experiences, managing a diverse team, and implementing operational efficiencies to maintain the highest standards of service. As the first point of contact for guests, you will be responsible for managing reservations, check-ins/check-outs, concierge services, and resolving guest issues with professionalism and grace. You will also be involved in staff training and development, scheduling, and performance management to foster a motivated and skilled front desk team. Key responsibilities include maintaining the hotel's brand reputation, coordinating with other departments such as housekeeping and F&B, managing the front desk budget, and implementing new service initiatives. The ideal candidate will possess strong leadership skills, excellent communication abilities, a keen eye for detail, and a passion for delivering outstanding customer service. Experience with hotel management software (PMS) is essential. You will be expected to contribute to the overall success of the hotel by ensuring seamless operations and guest satisfaction.
Responsibilities:
Responsibilities:
- Oversee all front desk operations including check-in, check-out, guest services, and concierge.
- Manage and train front desk staff to ensure high levels of customer service.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Implement and maintain high service standards aligned with the hotel's brand.
- Coordinate with other hotel departments to ensure guest satisfaction.
- Manage front desk staffing schedules and ensure adequate coverage.
- Process payments, manage cash handling, and ensure accuracy in billing.
- Maintain a clean, organized, and welcoming front desk environment.
- Develop and implement strategies to enhance guest loyalty and retention.
- Monitor and report on front desk performance metrics.
- Ensure compliance with hotel policies and procedures.
- Minimum of 3-5 years of experience in hotel front desk or guest services management.
- Diploma or Bachelor's degree in Hospitality Management or a related field is preferred.
- Proficiency in Hotel Management Software (PMS) and MS Office Suite.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A commitment to providing exceptional guest experiences.
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6
Front Desk Officer - Hotel Operations
30200 Kitale, Rift Valley
KES50000 month
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Our client, a well-regarded hospitality establishment, is seeking an engaging and professional Front Desk Officer to manage their reception area in **Kitale, Trans-Nzoia, KE**. This role is crucial for creating a welcoming and positive first impression for guests, ensuring a seamless check-in and check-out experience. You will be responsible for managing reservations, handling guest inquiries, and providing information about hotel services and local attractions. The ideal candidate possesses excellent communication and interpersonal skills, a warm and friendly demeanor, and a passion for customer service. Key responsibilities include operating the hotel's reservation system, managing room assignments, processing payments, and responding to guest requests or complaints promptly and courteously. You will also be involved in coordinating with other hotel departments, such as housekeeping and maintenance, to ensure guest satisfaction. The ability to remain calm and efficient under pressure is essential, as is maintaining a high standard of professionalism and presentation. We are looking for a reliable, organized, and proactive individual who can multitask effectively in a dynamic environment. This is an excellent opportunity for someone aspiring to build a career in the hospitality industry, offering exposure to various aspects of hotel operations. Join our client's team and contribute to providing an exceptional guest experience.
Responsibilities:
Responsibilities:
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage hotel reservations and room assignments.
- Handle guest inquiries, requests, and complaints professionally.
- Process payments and manage guest accounts.
- Provide information about hotel facilities and local attractions.
- Operate the hotel's front desk system and related software.
- Liaise with housekeeping and maintenance departments to ensure guest needs are met.
- Maintain a tidy and presentable reception area.
- Minimum of a KCSE certificate; a diploma in Hospitality Management is an advantage.
- Previous experience in a customer service or front desk role is preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using hotel reservation software is a plus.
- Friendly, professional, and customer-oriented attitude.
- Ability to multitask and work effectively under pressure.
- Good organizational and time-management skills.
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7
Customer Service Representative
60400 Meru , Eastern
KES45000 Annually
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Our client is looking for a dedicated and empathetic Customer Service Representative to join their fully remote support team. This role is essential for providing exceptional assistance and building positive relationships with our valued customers. You will be the primary point of contact, handling inquiries, resolving issues, and offering support through various communication channels, including phone, email, and chat. Your responsibilities will include addressing customer questions about products and services, processing orders, managing complaints, and providing information on company policies. We are seeking individuals with excellent communication skills, patience, and a strong ability to listen and understand customer needs. Proficiency in using customer relationship management (CRM) software and other support tools is essential. The ability to work independently, manage time effectively, and maintain a positive attitude while dealing with challenging situations in a remote environment is crucial. You will be expected to provide accurate and timely information, troubleshoot problems, and ensure customer satisfaction. This position offers a fantastic opportunity to develop your customer service skills and contribute to a positive customer experience, all from the comfort of your own home. Join a supportive team environment where your efforts directly impact customer loyalty and company reputation.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and effectively.
- Process customer orders, returns, and exchanges.
- Maintain customer records by updating account information in the CRM system.
- Identify and escalate priority issues to the appropriate departments.
- Gather customer feedback and share insights with the team for service improvement.
- Adhere to company service standards and quality guidelines.
- Manage time effectively to meet service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and common office applications.
- Ability to multitask and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric approach.
- Ability to remain calm and professional under pressure.
- Strong interpersonal skills and a team-player attitude.
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Customer Service Representative
80100 Nairobi, Nairobi
KES30000 month
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Our client is looking for an enthusiastic and dedicated Customer Service Representative to join their vibrant team in **Malindi, Kilifi, KE**. This hybrid role provides the flexibility to work both remotely and from our client's local office. The ideal candidate will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include answering customer calls, responding to emails and live chat messages, processing orders, and providing product or service information. You will be expected to identify and escalate customer needs to appropriate departments, follow communication procedures, guidelines, and policies, and meet customer service metrics. Excellent communication, active listening, and problem-solving skills are essential. The ability to remain calm and professional, especially during challenging interactions, is paramount. We are seeking individuals with a friendly demeanor, a strong work ethic, and a genuine desire to help customers. Previous experience in a customer service or client-facing role is preferred. Familiarity with CRM systems and customer support software is a plus. A high school diploma or equivalent is required, with some college coursework being an advantage. You should be comfortable working independently in a remote capacity and also collaborating effectively with colleagues in the office. This is a great opportunity to contribute to customer satisfaction and be part of a supportive team environment, ensuring our client's customers feel valued and supported.
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