154 Hotel Attendant jobs in Kenya

Company Description

Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.

Role Description

This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.

Salary : 25,000Ksh per month

They will be required to :

• Receive calls from customers requiring delivery services.
• Use a POS system to manage customer orders.
• Phone call follow up on customer reception of order and payments made.
• Providing excellent service to clients who come physically for their own products.
• Following up customers for feedback on improvement of services.
• Managing customer inquiries and concerns.

Qualifications

• Experience in Customer service roles/Front office roles for over 3 years is required
• Phone Etiquette, Customer Service, and Communication skills
• Excellent interpersonal and organizational skills
• Ability to multitask and prioritize tasks efficiently
• Excellent verbal and written communication skills

About Us

Zeplin Investments Ltd is a leading Internet Service Provider (ISP) dedicated to delivering reliable connectivity and exceptional customer service. We specialize in providing tailored solutions to our clients while upholding the highest standards of operational excellence.

Position Overview

We are looking for a highly skilled and motivated Customer Service Agent to join our team. This role plays a key part in managing customer interactions, ensuring timely resolution of inquiries, and maintaining outstanding service standards. The ideal candidate will have proven experience in customer support, preferably within the ISP or telecommunications industry, and will contribute to both operational efficiency and customer satisfaction.

Key Responsibilities

• Manage customer interactions through CRM and support ticketing systems, ensuring timely and effective resolution.
• Provide technical support for customers experiencing internet connectivity issues through clear and accurate troubleshooting.
• Handle billing inquiries, process payments, and manage account adjustments with accuracy and professionalism.
• Educate customers on service plans, available upgrades, and changes to their accounts or service terms.
• Ensure all customer interactions align with company policies, quality standards, and regulatory requirements.
• Mentor and guide junior support agents by providing feedback and coaching to uphold service excellence.
• Maintain accurate records of customer interactions, service issues, and resolutions.
• Escalate unresolved matters to the relevant departments for timely resolution.
• Identify opportunities to improve customer satisfaction and retention by addressing service gaps.
• Collect and analyze customer feedback to support continuous service improvement.
• Collaborate with Sales, Technical Support, and Network Operations teams to deliver a seamless customer experience.

Requirements

• A
  minimum of a Diploma or Bachelor's degree
  in
  Business Administration, Communication, Public Relations, Information Technology
  or a related field.
• Proven experience of 2-4 years in a customer service role, preferably within the ISP or telecommunications industry.
• Strong technical acumen with the ability to troubleshoot internet connectivity effectively and related technical issues.
• Proficiency in using CRM platforms and support ticketing systems.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated leadership abilities, with experience mentoring or training junior customer service staff considered an advantage.
• High level of attention to detail, with strong organizational and documentation skills.

Benefits

• Lunch is provided.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

Company Description

Dev Centre House helps enterprise clients transform their businesses digitally by providing expert software engineering services. Our teams have built software products used by millions of people. We are a highly motivated team of software people who believe that passion for work can impact the world through excellent code and beautiful design. We deploy highly dedicated and motivated squads for our clients, ensuring that our positive attitude and energy trickle down into their products. We selectively take on projects that provide win-win scenarios, building partnerships on honesty and transparency.

Role Description

This is a full-time remote role for a Customer Service Support specialist. The Customer Service Support specialist will be responsible for providing excellent customer support, handling customer inquiries, ensuring customer satisfaction, and offering technical support. The role involves managing communication via phone and other channels, maintaining proper phone etiquette, and delivering efficient and effective service to customers.

Key Responsibilities:

• Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
• Communicate clearly and effectively to provide accurate information about products, services, and company policies.
• Resolve customer inquiries, complaints, and issues with patience, empathy, and efficiency.
• Assist in representing Emere positively in the market through customer engagement and feedback.
• Collaborate with the design team on marketing campaigns and provide customer insights to improve local promotions.
• Collect feedback from customers and share insights with the team for service and marketing improvement.
• Maintain a positive, energetic, and helpful approach in all customer interactions.

Key Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction focus
• Effective Phone Etiquette and communication skills
• Ability to work independently and remotely
• Experience in providing support in a technical environment is a plus
• Relevant experience in a customer service role is a plus
• Tech-savvy with basic computer skills (MS Office, email, CRM systems).
• Creative mindset with an interest in marketing and brand promotion.
• A positive attitude, energetic personality, and willingness to learn.
• Excellent written and verbal communication skills in both English and

Swahili (Kiswahili)

Company Description

Givva Wealthtech Limited, a social enterprise incorporated in Kenya, builds wealthy, genuine communities. We are a wealth technology company that empowers communities to shape their own destiny, foster trust, and maximize their potential through technology and financial information. We conduct various trainings on financial freedom and provide a mobile-app platform to help communities and their members make sound financial decisions.

Role Description

This is a full-time on-site role for a Customer Manager located in Nairobi County, Kenya. The Customer Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and delivering excellent customer service. The role will require regular communication with clients, analytics to understand customer needs, and strategies to enhance client relationships.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills
• Communication skills
• Account Management skills
• Ability to work independently and manage multiple tasks effectively
• Bachelor's degree in Business, Marketing, or related field
• Experience in the finance or technology industry is a plus

Position Description
Provide excellent customer service and sell bank products to customers to provide the best customer experiences and at the same time achieve department targets.

DUTY & RESPONSIBILITY

• Deliver to customers with effective and efficient banking products and services.
• Ensure proper data entries and transactions of products and services provided to customers.
• Prepare routine records and reports required by the supervisor and/or manager. Process customers' account openings and ensure efficiency and accuracy.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Cross-sale bank products and services, life insurance.
• Upload the specimen signature form signed by the proper discretionary holder(s) in a timely manner.
• Meet and exceed customer expectations through providing superior customer service.
• Must undertake any other work as assigned.

QUALIFICATION

• Hold a bachelor's degree or be pursuing year 4, semester 2 in English, banking & finance, accounting, or an equivalent.
• Must have good command of both spoken English and Chinese.
• Pleasant and friendly personality.
• Good problem-solving skills.
• Computer literacy, in particular, Microsoft Word and Excel.
• Willing to work under pressure and overtime.

How To Apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through

Customer Service Representative (Calls)
About Us
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, the Philippines, and Uganda which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Ou
r
Uganda team is growing and we're looking for experienced
Customer Support Representatives
to join our Helpware team.

Position Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities

• Inbound & outbound calls;
• Scheduling reservations for transportation to healthcare appointments;
• Checking on the status of those transportation reservations;
• Interaction not only with health plan members but also with transportation providers and healthcare facilities;
• Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

Required Education And Experience

• Bachelor's Degree
• English proficiency C1 and C2

Preferred Education And Experience

• One (1) year of customer support experience preferred

Skills

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.
• Positive and helpful attitude
• Exceptional interpersonal skills and conflict resolution ability
• Ability to work independently and/or with a Team
• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
• Flexible with the ability to adapt to changes in business, strategy, and technology
• Ability to empathize with the Member and/or Member's guardian
• Must be able to work with geographically and culturally diverse populations and personalities

Company Description

Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.

Role Description

This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.

Qualifications

• Proficiency in Customer Support and ensuring Customer Satisfaction
• Strong Phone Etiquette and Customer Service skills
• Experience in enhancing Customer Experience
• Excellent verbal and written communication skills
• Ability to work effectively in a team and manage time efficiently
• Familiarity with customer service software and CRM tools is a plus
• Bachelor's degree in Business, Communications, or related field is advantageous

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including e-commerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role
Job Description
English-Speaking Customer Support Representative (Remote)

• Location: Remote
• Compensation: 45K KES–62K KES/month (Based on experience)
• Type: Full-time | Remote | Customer Service

About The Role
We are looking for English-speaking Customer Support Representative
to join our growing international support team. In this role, you will communicate with customers via phone, email, and live chat, ensuring that all inquiries are handled with professionalism, clarity, and empathy. You'll also act as a language English, translating customer communications and documents when needed.

Key Responsibilities

• Provide high-quality customer support in English.
• Handle inquiries, complaints, and service issues with patience and professionalism.
• Translate communication materials and support documents in English.
• Maintain detailed records of all customer interactions.
• Collaborate with internal departments to resolve complex cases and improve service quality.

Why Join Us?

• Work from anywhere
• Competitive salary based on experience
• International and inclusive work environment
• Opportunity to grow with a global team

Pay Range And Compensation Package

• Based on experience (45K KES - 62K KES)
• Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices. If this opportunity aligns with your experience and goals, we encourage you to apply.

Ideal Profile
Requirements

• Fluent in English (C1 or above), both spoken and written.
• Previous experience in customer support or after-sales service preferred.
• Strong problem-solving abilities and a customer-focused mindset.
• Self-motivated, reliable, and able to work effectively in a remote setting.

Preferred Qualifications

• Experience working in a remote team environment.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.

What's on Offer?

• Opportunity within a company with a solid track record of performance

Company:
StreamPrime

Location:
Remote (Positions available for candidates in East Africa only)

Job Type:
Full-time

About StreamPrime

StreamPrime is revolutionising the world of entertainment. We are a premier, all-in-one digital platform offering an unparalleled collection of content to over 14 million subscribers globally. Our mission is to eliminate the need for multiple subscriptions by providing a single, affordable destination for all entertainment needs.

Our vast library includes:

1. Over 5 million movies and TV shows
2. Live coverage of all major sporting events
3. Over 1 million global radio stations
4. More than 170 live television stations

As we undergo rapid expansion, particularly across the African continent, we are seeking passionate and dedicated individuals to join our team and help us deliver a world-class customer experience.

Job Summary

We are looking for an experienced and articulate Customer Service Representative(s) to be the voice of StreamPrime. You will be the first point of contact for our users, providing exceptional support, resolving issues, and ensuring every customer has a seamless and enjoyable entertainment experience. The ideal candidate is not only a skilled support professional but also a genuine entertainment enthusiast and an active user of the StreamPrime platform.

Key Responsibilities

1. Serve as the primary contact for customer inquiries via various channels, providing timely, accurate, and friendly support.
2. Troubleshoot and resolve technical issues related to streaming quality, account access, device compatibility, and platform navigation.
3. Assist customers with billing inquiries, subscription management, and payment processing.
4. Educate users on StreamPrime's features, content library, and benefits to enhance their viewing experience.
5. Effectively convert customer support interactions into successful subscriptions by highlighting the value of our platform.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Gather customer feedback and collaborate with internal teams to drive continuous improvement of our service.

Required Qualifications & Skills

1. A minimum of 5 years of proven experience in a customer service role.
2. Exceptional communication and interpersonal skills, with a professional and friendly demeanour.
3. Strong problem-solving abilities and technical aptitude.
4. Must own a reliable personal laptop.
5. Must have a stable home internet connection with a minimum speed of 15-20 Mbps.
6. A genuine passion for movies, TV shows, sports, and digital entertainment.

Language Requirements

Candidates must be fluent in English with a clear, professional American or British accent. Additional language proficiency is required based on your region:

1. East Africa:
   Fluent in English and
   Swahili
   .

Critical Requirement: You Must Be a StreamPrime User

This is not a typical customer service role.
We are exclusively hiring individuals who know, use, and love our platform.
Our application process includes a detailed questionnaire with questions that can only be answered by an active StreamPrime subscriber.

If you have never used StreamPrime, we strongly encourage you to become a user and explore the platform before applying. Creating an account is not enough; you must have an active subscription and hands-on experience to succeed in this role and pass the evaluation. We are building a team of advocates who can support our customers from a place of genuine knowledge and experience.

What We Offer

1. Competitive Salary:
   Starting from £185 GBP per month guaranteed, with opportunities for performance-based increments.
2. Performance Incentive:
   Earn attractive bonuses for every customer you successfully help subscribe to the platform during a support interaction.
3. Communication Allowance:
   A monthly allowance to cover internet and communication costs, ensuring you stay connected.
4. Growth Opportunity:
   Be part of a fast-growing, dynamic company at the forefront of the entertainment industry.

Application Process

1. Submit your application.
2. Shortlisted candidates will receive a detailed application form and a request for a short audio recording. The audio sample is crucial for evaluating your communication skills in English language and accounts for 40% of the initial screening score.
3. The application form will test your in-depth knowledge of the StreamPrime platform, its features, and content.

If you are a customer service expert with a passion for entertainment and a deep understanding of the StreamPrime platform, we invite you to apply and join our mission to redefine entertainment.