1,309 Hospitality Team jobs in Kenya

We are seeking a dynamic and results-driven
Hospitality Sales Officer

to oversee both corporate and leisure sales for our serviced apartments. The role focuses on driving revenue by securing key accounts, maintaining client relationships, and capitalizing on both short- and long-stay opportunities. You will be instrumental in promoting the serviced apartment offering to corporate clients, travel partners, and individual guests while collaborating with internal teams to ensure seamless service delivery. 

Responsibilities

1. Identify, target, and acquire new corporate and leisure clients for serviced apartments through market research, networking, and proactive sales efforts.
2. Build and nurture long-term relationships with key accounts to maximize repeat business and client retention.
3. Develop and implement strategic sales plans to achieve and exceed revenue targets.
4. Lead contract negotiations, proposals, and pricing discussions in alignment with company policies.
5. Collaborate with marketing and operations teams to create tailored offers, promotions, and client solutions.
6. Monitor competitor activities, market trends, and customer feedback to adjust sales strategies accordingly.
7. Conduct regular client engagement through calls, meetings, and site visits.
8. Manage tenders, RFPs, and contract renewals for corporate accounts.
9. Participate in sales events, trade fairs, familiarization trips, and sales blitzes as assigned.
10. Maintain accurate records of sales activities, pipeline, and client interactions using CRM tools.
11. Stay updated on market dynamics specific to the serviced apartment sector, including pricing, occupancy, and demand trends.
12. Any other duties as assigned by management.

Qualifications

• Bachelor's degree in business, Sales, Hospitality, or a related field would be an added advantage.
• Proven experience in corporate and leisure sales within the hospitality or serviced apartments sector.
• Strong negotiation, communication, and relationship-building skills.
• Demonstrated ability to meet and exceed revenue targets.
• Knowledge of the serviced apartments market and client expectations.
• Proficiency in CRM systems and MS Office tools.
• Self-driven with excellent organizational and time management skills.

Sounds like you? If Yes, share your application to with subject head 'Hospitality Sales Officer' not later than 31st August 2025.

• Develop and implement comprehensive revenue management strategies to optimize occupancy and average daily rate (ADR).
• Forecast demand for rooms and services accurately based on historical data, market trends, and events.
• Set and manage dynamic pricing strategies across all distribution channels.
• Analyze competitor pricing, market conditions, and booking pace to adjust strategies accordingly.
• Oversee the management of inventory and booking channels to prevent overbooking and maximize revenue.
• Collaborate with sales and marketing teams to develop promotional offers and packages.
• Prepare regular reports on key revenue metrics, including RevPAR, occupancy, ADR, and market share.
• Identify opportunities for revenue enhancement and cost optimization.
• Ensure the effective use of the Property Management System (PMS) and Revenue Management System (RMS).
• Stay abreast of industry best practices and emerging trends in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in revenue management, preferably within the hospitality sector.
• Proven track record of successfully increasing revenue and profitability.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Proficiency with revenue management software (e.g., Duetto, IDeaS) and PMS systems.
• Excellent understanding of hotel operations, distribution channels, and market dynamics.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Proactive problem-solving approach and strategic thinking.

• Oversee daily operations across all hospitality departments, ensuring smooth and efficient service delivery.
• Develop and implement operational policies and procedures to enhance service quality and guest satisfaction.
• Manage, train, and mentor a diverse team of hospitality professionals, fostering a positive and productive work environment.
• Monitor operational performance, analyze key metrics, and identify areas for improvement.
• Control operational costs, including labor, supplies, and inventory, while maintaining quality standards.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with marketing and sales teams to develop and promote hospitality packages and events.
• Handle guest complaints and resolve issues promptly and effectively to ensure guest satisfaction.
• Manage relationships with vendors and suppliers to ensure timely and cost-effective procurement of goods and services.
• Implement technology solutions to improve operational efficiency and guest experience.
• Conduct regular property inspections and operational audits to maintain standards.
• Prepare operational reports and financial forecasts for senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A minimum of 5 years of progressive experience in hospitality management, with a focus on operations.
• Proven experience in managing diverse hospitality operations (e.g., hotels, resorts, event venues).
• Strong leadership, team management, and motivational skills.
• Excellent understanding of hospitality industry best practices and trends.
• Proficiency in property management systems (PMS) and other relevant hospitality software.
• Exceptional problem-solving, decision-making, and communication skills.
• Ability to manage multiple priorities and thrive in a dynamic, remote work environment.
• Financial acumen and experience with budgeting and cost control.
• A passion for delivering outstanding guest experiences.

• Perform routine and specialized cleaning tasks in guest rooms, public areas, and back-of-house.
• Ensure all areas are sanitized and maintained according to company standards and health regulations.
• Operate and maintain cleaning equipment and machinery.
• Manage cleaning supplies, reporting low stock and ensuring proper storage.
• Adhere to safety procedures and protocols at all times.
• Collaborate with the hospitality team to ensure guest satisfaction.
• Respond to special cleaning requests as needed.

• Proven experience in cleaning, preferably in a hospitality setting.
• Strong knowledge of cleaning chemicals and equipment.
• Excellent attention to detail and organizational skills.
• Ability to work flexible hours, including evenings and weekends.
• Good physical stamina and ability to lift moderate weight.
• Reliable and punctual with a strong sense of responsibility.
• Good communication skills.

• Develop and implement effective pricing and inventory management strategies to optimize revenue across all distribution channels.
• Forecast demand accurately for all room types and market segments.
• Analyze market trends, competitor pricing, and historical data to identify opportunities and risks.
• Collaborate with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
• Develop and manage the annual revenue budget.
• Monitor key performance indicators (KPIs) and provide regular reports on revenue performance, occupancy, and average daily rate (ADR).
• Implement and manage revenue management systems and tools.
• Conduct regular business reviews to assess strategy effectiveness and identify areas for improvement.
• Ensure optimal room inventory and pricing across all online travel agencies (OTAs) and direct booking channels.
• Stay abreast of industry best practices and emerging trends in revenue management.

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in revenue management within the hotel industry.
• Proven track record of successfully increasing revenue and profitability for hotels.
• Strong understanding of revenue management systems (e.g., IDeaS, Duetto) and property management systems (PMS).
• Excellent analytical, forecasting, and problem-solving skills.
• Proficiency in data analysis and reporting tools.
• Strong communication and interpersonal skills, with the ability to influence stakeholders.
• Ability to work independently and manage multiple properties from a remote setting.
• Strategic thinker with a proactive and results-oriented approach.
• Knowledge of the Kenyan hospitality market is a plus.