475 Hospitality Team jobs in Kenya
Hospitality Operations Manager
60100 Embu, Eastern
KES160000 Annually
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Our client is looking for an experienced and passionate Hospitality Operations Manager to oversee their operations. This is a fully remote position, offering the flexibility to manage and strategize from your home base. You will be responsible for ensuring the smooth and efficient running of all hospitality services, including guest relations, front desk operations, food and beverage, and housekeeping. The ideal candidate will have a proven track record in hospitality management, strong leadership skills, and a commitment to delivering exceptional guest experiences. Your responsibilities will include staff management and training, budget management, inventory control, and ensuring compliance with health and safety regulations. You will also be involved in developing and implementing operational strategies to enhance guest satisfaction and drive profitability. Excellent communication, problem-solving, and organizational skills are essential. A Bachelor's degree in Hospitality Management, Tourism, or a related field, along with a minimum of 5 years of experience in hotel or resort management, is required. If you are a motivated leader with a passion for the hospitality industry and seeking a rewarding remote management opportunity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of hospitality services.
- Manage and train hotel staff, fostering a positive work environment.
- Ensure high standards of guest service and satisfaction.
- Manage departmental budgets and control costs effectively.
- Oversee inventory management for supplies and amenities.
- Implement and maintain health, safety, and sanitation standards.
- Develop and execute strategies to improve operational efficiency.
- Handle guest complaints and resolve issues promptly.
- Collaborate with marketing and sales teams on promotions and packages.
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Hospitality Event Coordinator
60100 Embu, Eastern
KES250000 Annually
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Our client is seeking a creative and organized Hospitality Event Coordinator to manage and execute various events, operating entirely remotely. This role is pivotal for ensuring seamless planning and delivery of memorable experiences for clients and guests. You will be responsible for overseeing all aspects of event coordination, from conceptualization and budgeting to vendor management and on-site execution support (which may involve local teams or contractors). Key duties include liaising with clients to understand their event needs, developing detailed event plans, and managing timelines. You will coordinate with caterers, decorators, entertainment providers, and other vendors to secure services and ensure quality. The ideal candidate will have a strong background in event planning, hospitality management, or a related field, with excellent organizational and communication skills. Proficiency in event management software and a keen eye for detail are essential. You will be instrumental in creating unique and engaging event atmospheres, managing budgets effectively, and ensuring client satisfaction. This remote position requires a proactive individual who can manage multiple projects simultaneously, think creatively under pressure, and maintain excellent client relationships through digital communication channels. The ability to inspire confidence and deliver exceptional results from a distance is key to this role.
Key Responsibilities:
Key Responsibilities:
- Plan and coordinate all aspects of events, from inception to completion.
- Develop detailed event proposals, budgets, and timelines.
- Source and manage relationships with vendors, including caterers, decorators, and entertainment.
- Liaise with clients to understand their event requirements and vision.
- Oversee event logistics, ensuring smooth execution on the day.
- Manage event budgets and ensure cost-effectiveness.
- Troubleshoot and resolve any issues that arise during event planning or execution.
- Coordinate with marketing and communication teams for event promotion.
- Conduct post-event evaluations and gather client feedback.
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- Minimum of 4 years of experience in event planning and coordination, preferably within the hospitality sector.
- Proven ability to manage multiple events simultaneously.
- Excellent organizational, time management, and multitasking skills.
- Strong negotiation and vendor management skills.
- Exceptional communication, interpersonal, and client-facing skills.
- Proficiency in event management software and Microsoft Office Suite.
- Creative thinking and problem-solving abilities.
- Ability to work effectively in a remote team environment.
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1
Senior Hospitality Manager
10100 Mumbuni
KES95000 Annually
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Our client, a distinguished hospitality group, is seeking a seasoned Senior Hospitality Manager to oversee remote operations and strategic development. This role offers the flexibility of a fully remote work arrangement, focusing on high-level management and client relations. You will be responsible for setting service standards, managing departmental operations, and ensuring exceptional guest experiences across multiple properties or virtual service platforms. Key responsibilities include developing operational strategies, managing budgets, optimizing revenue, and leading teams to achieve excellence in service delivery. The ideal candidate possesses a deep understanding of the hospitality industry, strong leadership abilities, and a proven capacity for strategic planning and problem-solving. You will be adept at fostering a positive work environment, motivating staff, and driving continuous improvement in all aspects of hospitality management. This position requires excellent communication skills, with the ability to interact effectively with clients, suppliers, and internal teams. You will oversee training programs for staff, ensuring adherence to brand standards and best practices. Experience in managing remote teams and operations within the hospitality sector is highly advantageous. This is a significant opportunity to influence the strategic direction of our hospitality services and elevate the overall guest satisfaction. You will be involved in market analysis, identifying new opportunities for growth and implementing innovative service models. Your ability to maintain high standards of quality and efficiency in a remote setting will be critical to your success. Furthermore, you will be responsible for ensuring compliance with health, safety, and hygiene regulations across all managed operations, even when working remotely. This role demands a proactive approach to problem-solving and a commitment to delivering outstanding results in a dynamic industry.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans for hospitality services.
- Oversee departmental functions, ensuring high standards of quality and efficiency.
- Manage budgets, control costs, and optimize revenue streams for profitability.
- Lead and mentor hospitality teams, fostering a culture of excellence and customer service.
- Develop and implement training programs to enhance staff skills and performance.
- Ensure exceptional guest experiences by maintaining high service standards.
- Monitor industry trends and implement innovative solutions to improve services.
- Manage relationships with suppliers and vendors to ensure quality and cost-effectiveness.
- Address and resolve customer feedback and complaints promptly and professionally.
- Ensure compliance with all relevant health, safety, and regulatory standards.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a senior management role within the hospitality industry.
- Proven track record in operational management, budget control, and revenue generation.
- Excellent leadership, communication, and interpersonal skills.
- Strong understanding of hospitality operations, service standards, and guest relations.
- Experience in managing remote teams and virtual operations.
- Proficiency in hospitality management software and systems.
- Ability to analyze data and make informed strategic decisions.
- Customer-centric approach with a passion for service excellence.
- Flexible and adaptable to changing industry demands.
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2
Operations Manager (Hospitality)
00200 Njiru Village
KES160000 Annually
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We are seeking a proactive and experienced Operations Manager to oversee and enhance the operational efficiency of our hospitality venues. This role requires a blend of on-site supervision and remote strategic planning, offering a hybrid work arrangement. You will be responsible for managing daily operations, ensuring exceptional guest experiences, and optimizing resource allocation. Key duties include staff recruitment, training, and performance management, inventory control, budget management, and upholding stringent health and safety standards. You will also focus on developing and implementing service improvement initiatives, managing vendor relationships, and resolving customer service issues. A strong understanding of the hospitality industry, including food and beverage operations, event management, and front-of-house services, is essential. Excellent leadership, communication, and problem-solving skills are critical for success. You will work closely with department heads to ensure seamless coordination and achievement of business objectives. This is an exciting opportunity to take ownership of operational success, drive profitability, and contribute to the growth of our hospitality brand in a dynamic and rewarding environment.
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3
Operations Manager - Hospitality
00217 Gathiruini
KES110000 Annually
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Our client is seeking an experienced and energetic Operations Manager to oversee the daily operations of a busy hospitality establishment located in the vibrant Mlolongo area. This role requires a leader with a passion for service excellence and a proven ability to manage diverse teams and ensure seamless customer experiences. You will be responsible for all aspects of operational management, including staff supervision, resource allocation, inventory control, and adherence to quality standards. The ideal candidate will possess strong financial acumen, excellent problem-solving skills, and the ability to drive operational efficiency and profitability. Key responsibilities include developing and implementing operational policies, managing budgets, ensuring compliance with health and safety regulations, and fostering a positive work environment for all staff members. You will be instrumental in maintaining high levels of customer satisfaction through effective service delivery and addressing any guest feedback or complaints promptly. This position will involve a mix of on-site management and remote administrative tasks, requiring adaptability and excellent organizational skills. You will work closely with department heads to optimize workflows, manage vendor relationships, and implement innovative solutions to enhance the guest experience. Experience in staff training and development is essential, as is a thorough understanding of hospitality industry best practices. The ability to analyze operational data and make informed decisions to improve performance is critical. You will be a key player in driving the success and reputation of the establishment, ensuring it remains a premier destination for guests.
Key Responsibilities:
Key Responsibilities:
- Oversee all daily operational activities.
- Manage and train hospitality staff across various departments.
- Ensure high standards of customer service and guest satisfaction.
- Control inventory, supplies, and manage vendor relationships.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control costs effectively.
- Ensure compliance with health, safety, and hygiene regulations.
- Analyze operational performance and implement improvement strategies.
- Address and resolve guest complaints and feedback efficiently.
- Collaborate with marketing and sales teams to drive business growth.
- Minimum of 5 years of experience in hospitality management or a related field.
- Proven experience in operations management, preferably in a hotel or restaurant setting.
- Strong leadership, team management, and communication skills.
- Excellent understanding of hospitality operations, including front office, F&B, and housekeeping.
- Proficiency in operational software and POS systems.
- Budget management and financial reporting skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Strong problem-solving and decision-making abilities.
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4
Hospitality Operations Analyst
30100 Moiben
KES90000 Annually
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Our client is seeking a detail-oriented and analytical Hospitality Operations Analyst to support the optimization of their service delivery and guest experiences. This fully remote role will involve analyzing operational data, identifying trends, and developing insights to improve efficiency, reduce costs, and enhance customer satisfaction within the hospitality sector. You will be responsible for gathering and interpreting data from various sources, including guest feedback, operational metrics, and financial reports, to provide actionable recommendations. Key responsibilities include creating reports and presentations for management, identifying areas for operational improvement, and collaborating with department heads to implement recommended changes. You will assist in forecasting operational needs, developing performance benchmarks, and monitoring key performance indicators (KPIs) across different hospitality functions. A strong understanding of hospitality industry best practices and a passion for service excellence are essential. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Analytics, Finance, or a related field. Experience in data analysis and reporting, preferably within the hospitality or tourism industry, is highly desirable. Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and a strong understanding of hospitality operations are required. Excellent analytical, problem-solving, and communication skills are crucial. This is a fully remote position, offering the flexibility to work from anywhere. We are looking for a proactive, self-motivated individual with a keen eye for detail and a commitment to driving operational excellence through data-driven insights. If you are passionate about the hospitality industry and possess strong analytical capabilities, we invite you to apply.
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5
Hospitality Operations Consultant
01100 Mumbuni
KES200000 month
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Our client, a premier hospitality management group, is looking for a seasoned Hospitality Operations Consultant to provide expert remote advisory services. This is a fully remote position, enabling you to consult with clients across diverse locations. As a Hospitality Operations Consultant, you will be tasked with assessing current operational efficiencies within hotels, resorts, restaurants, and other hospitality establishments, and recommending strategies for improvement. Your responsibilities will include analyzing service standards, guest satisfaction metrics, staffing models, and cost management strategies. You will develop tailored operational plans to enhance guest experiences, optimize revenue, and streamline management processes. This role requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field. An advanced degree or relevant certifications are a plus. A minimum of 7 years of progressive experience in senior management roles within the hospitality industry (e.g., General Manager, Operations Director) is essential. Proven expertise in areas such as F&B operations, front office management, human resources, and financial performance within the hospitality sector is required. The ideal candidate will possess exceptional analytical, strategic thinking, and problem-solving skills. Strong communication, presentation, and client relationship management abilities are crucial for delivering effective remote consultations. Experience with property management systems (PMS) and other hospitality software is highly beneficial. This is a contract role offering a competitive remuneration package based on experience and project scope. If you are a passionate hospitality professional with a strong track record in operational excellence and are seeking a flexible, remote consulting opportunity, we invite you to apply. Your strategic insights will drive success for our client's diverse portfolio. Join us and elevate hospitality standards from anywhere.
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6
Hospitality Operations Manager
00202 Njiru Village
KES85000 Annually
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Job Description
Our client, a renowned establishment in the hospitality and tourism sector, is seeking an experienced and dynamic Hospitality Operations Manager. This position is based on-site and requires a hands-on approach to overseeing the day-to-day operations of the establishment. You will be responsible for ensuring the highest standards of service delivery across all departments, including front office, housekeeping, food and beverage, and events. Key responsibilities include managing staff performance, developing and implementing operational procedures, controlling budgets and costs, maintaining inventory, and ensuring compliance with health, safety, and hygiene regulations. You will also play a crucial role in enhancing guest satisfaction and driving revenue growth.
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or lodge management. Proven leadership skills, exceptional organizational abilities, and strong financial acumen are essential. Excellent customer service orientation and problem-solving skills are a must. The ability to motivate and manage a diverse team, coupled with a passion for the hospitality industry, is crucial. Experience with property management systems (PMS) and a good understanding of the local tourism market are highly desirable. This is an exciting opportunity to lead operations in a vibrant tourist destination, based in Ongata Rongai, Kajiado .
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or lodge management. Proven leadership skills, exceptional organizational abilities, and strong financial acumen are essential. Excellent customer service orientation and problem-solving skills are a must. The ability to motivate and manage a diverse team, coupled with a passion for the hospitality industry, is crucial. Experience with property management systems (PMS) and a good understanding of the local tourism market are highly desirable. This is an exciting opportunity to lead operations in a vibrant tourist destination, based in Ongata Rongai, Kajiado .
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7
Hospitality Operations Manager
01001 Abothuguchi West
KES200000 month
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Job Description
Our client, a prestigious hospitality establishment in **Ruiru, Kiambu, KE**, is seeking an experienced and dynamic Hospitality Operations Manager to oversee their day-to-day operations. This is a crucial on-site role that requires strong leadership and a passion for delivering exceptional guest experiences. As an Operations Manager, you will be responsible for managing all aspects of the hotel or resort's operational departments, including front desk, housekeeping, food and beverage, and maintenance. You will ensure that high standards of service, quality, and cleanliness are consistently maintained. Your duties will involve developing and implementing operational strategies, managing budgets, controlling costs, and optimizing efficiency across all departments. You will lead, train, and motivate a diverse team of staff, fostering a positive work environment and promoting professional development. Excellent customer service skills are paramount, as you will interact directly with guests, address concerns, and resolve any issues that may arise. This role requires meticulous attention to detail, strong organizational skills, and the ability to thrive in a fast-paced environment. You will be responsible for inventory management, vendor relations, and ensuring compliance with health and safety regulations. The ideal candidate will have a proven track record in hospitality management, a deep understanding of hotel operations, and exceptional leadership capabilities. Join a leading hospitality brand and contribute to their reputation for excellence.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of all hotel departments.
- Ensure high standards of guest service and satisfaction.
- Manage departmental budgets and control operational costs.
- Lead, train, and motivate hotel staff.
- Implement operational policies and procedures.
- Monitor and maintain cleanliness and orderliness of the establishment.
- Manage inventory and ensure efficient resource allocation.
- Develop and maintain positive relationships with guests and vendors.
- Ensure compliance with health, safety, and licensing regulations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including F&B, front desk, and housekeeping.
- Excellent customer service and problem-solving abilities.
- Financial acumen and experience managing budgets.
- Proficiency in hotel management software.
- Knowledge of health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
8
Operations Manager - Hospitality
01030 Abothuguchi West
KES95000 Annually
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Job Description
Our client, a premier hospitality establishment known for its exceptional service, is seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of their facilities. This role is critical for ensuring seamless guest experiences and efficient service delivery. You will be responsible for managing front-of-house and back-of-house operations, including staff supervision, inventory management, quality control, and customer service excellence. Key duties involve developing and implementing operational policies and procedures, optimizing resource allocation, managing budgets, and ensuring compliance with health, safety, and hygiene standards. The ideal candidate will have a proven track record in hospitality management, exceptional leadership skills, and a passion for delivering outstanding guest satisfaction. You must possess strong problem-solving abilities, excellent communication skills, and the capacity to thrive in a fast-paced environment. Experience in staff training and development, as well as managing operational costs and driving revenue, is essential. You will work closely with department heads to ensure coordinated efforts and maintain high standards across all service areas. This role requires a hands-on approach and a commitment to operational excellence.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of experience in hospitality operations management, with a focus on F&B, lodging, or event management.
- Proven leadership and team management skills.
- Strong understanding of hospitality industry standards and best practices.
- Experience with inventory management, budgeting, and P&L responsibility.
- Excellent customer service and problem-solving abilities.
- Proficiency in property management systems (PMS) and POS systems.
- Knowledge of health, safety, and sanitation regulations.
- Strong organizational and communication skills.
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