436 Hospitality Operations jobs in Kenya
Hospitality Operations Analyst
30100 Moiben
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a detail-oriented and analytical Hospitality Operations Analyst to support the optimization of their service delivery and guest experiences. This fully remote role will involve analyzing operational data, identifying trends, and developing insights to improve efficiency, reduce costs, and enhance customer satisfaction within the hospitality sector. You will be responsible for gathering and interpreting data from various sources, including guest feedback, operational metrics, and financial reports, to provide actionable recommendations. Key responsibilities include creating reports and presentations for management, identifying areas for operational improvement, and collaborating with department heads to implement recommended changes. You will assist in forecasting operational needs, developing performance benchmarks, and monitoring key performance indicators (KPIs) across different hospitality functions. A strong understanding of hospitality industry best practices and a passion for service excellence are essential. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Analytics, Finance, or a related field. Experience in data analysis and reporting, preferably within the hospitality or tourism industry, is highly desirable. Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and a strong understanding of hospitality operations are required. Excellent analytical, problem-solving, and communication skills are crucial. This is a fully remote position, offering the flexibility to work from anywhere. We are looking for a proactive, self-motivated individual with a keen eye for detail and a commitment to driving operational excellence through data-driven insights. If you are passionate about the hospitality industry and possess strong analytical capabilities, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Hospitality Operations Consultant
01100 Mumbuni
KES200000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality management group, is looking for a seasoned Hospitality Operations Consultant to provide expert remote advisory services. This is a fully remote position, enabling you to consult with clients across diverse locations. As a Hospitality Operations Consultant, you will be tasked with assessing current operational efficiencies within hotels, resorts, restaurants, and other hospitality establishments, and recommending strategies for improvement. Your responsibilities will include analyzing service standards, guest satisfaction metrics, staffing models, and cost management strategies. You will develop tailored operational plans to enhance guest experiences, optimize revenue, and streamline management processes. This role requires a Bachelor's degree in Hospitality Management, Business Administration, or a related field. An advanced degree or relevant certifications are a plus. A minimum of 7 years of progressive experience in senior management roles within the hospitality industry (e.g., General Manager, Operations Director) is essential. Proven expertise in areas such as F&B operations, front office management, human resources, and financial performance within the hospitality sector is required. The ideal candidate will possess exceptional analytical, strategic thinking, and problem-solving skills. Strong communication, presentation, and client relationship management abilities are crucial for delivering effective remote consultations. Experience with property management systems (PMS) and other hospitality software is highly beneficial. This is a contract role offering a competitive remuneration package based on experience and project scope. If you are a passionate hospitality professional with a strong track record in operational excellence and are seeking a flexible, remote consulting opportunity, we invite you to apply. Your strategic insights will drive success for our client's diverse portfolio. Join us and elevate hospitality standards from anywhere.
This advertiser has chosen not to accept applicants from your region.
1
Hospitality Operations Manager
00202 Njiru Village
KES85000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned establishment in the hospitality and tourism sector, is seeking an experienced and dynamic Hospitality Operations Manager. This position is based on-site and requires a hands-on approach to overseeing the day-to-day operations of the establishment. You will be responsible for ensuring the highest standards of service delivery across all departments, including front office, housekeeping, food and beverage, and events. Key responsibilities include managing staff performance, developing and implementing operational procedures, controlling budgets and costs, maintaining inventory, and ensuring compliance with health, safety, and hygiene regulations. You will also play a crucial role in enhancing guest satisfaction and driving revenue growth.
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or lodge management. Proven leadership skills, exceptional organizational abilities, and strong financial acumen are essential. Excellent customer service orientation and problem-solving skills are a must. The ability to motivate and manage a diverse team, coupled with a passion for the hospitality industry, is crucial. Experience with property management systems (PMS) and a good understanding of the local tourism market are highly desirable. This is an exciting opportunity to lead operations in a vibrant tourist destination, based in Ongata Rongai, Kajiado .
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hotel or lodge management. Proven leadership skills, exceptional organizational abilities, and strong financial acumen are essential. Excellent customer service orientation and problem-solving skills are a must. The ability to motivate and manage a diverse team, coupled with a passion for the hospitality industry, is crucial. Experience with property management systems (PMS) and a good understanding of the local tourism market are highly desirable. This is an exciting opportunity to lead operations in a vibrant tourist destination, based in Ongata Rongai, Kajiado .
This advertiser has chosen not to accept applicants from your region.
2
Hospitality Operations Manager
01001 Abothuguchi West
KES200000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality establishment in **Ruiru, Kiambu, KE**, is seeking an experienced and dynamic Hospitality Operations Manager to oversee their day-to-day operations. This is a crucial on-site role that requires strong leadership and a passion for delivering exceptional guest experiences. As an Operations Manager, you will be responsible for managing all aspects of the hotel or resort's operational departments, including front desk, housekeeping, food and beverage, and maintenance. You will ensure that high standards of service, quality, and cleanliness are consistently maintained. Your duties will involve developing and implementing operational strategies, managing budgets, controlling costs, and optimizing efficiency across all departments. You will lead, train, and motivate a diverse team of staff, fostering a positive work environment and promoting professional development. Excellent customer service skills are paramount, as you will interact directly with guests, address concerns, and resolve any issues that may arise. This role requires meticulous attention to detail, strong organizational skills, and the ability to thrive in a fast-paced environment. You will be responsible for inventory management, vendor relations, and ensuring compliance with health and safety regulations. The ideal candidate will have a proven track record in hospitality management, a deep understanding of hotel operations, and exceptional leadership capabilities. Join a leading hospitality brand and contribute to their reputation for excellence.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee daily operations of all hotel departments.
- Ensure high standards of guest service and satisfaction.
- Manage departmental budgets and control operational costs.
- Lead, train, and motivate hotel staff.
- Implement operational policies and procedures.
- Monitor and maintain cleanliness and orderliness of the establishment.
- Manage inventory and ensure efficient resource allocation.
- Develop and maintain positive relationships with guests and vendors.
- Ensure compliance with health, safety, and licensing regulations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, including F&B, front desk, and housekeeping.
- Excellent customer service and problem-solving abilities.
- Financial acumen and experience managing budgets.
- Proficiency in hotel management software.
- Knowledge of health and safety regulations.
This advertiser has chosen not to accept applicants from your region.
3
Hospitality Operations Manager
00204 Gathiruini
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Hospitality Operations Manager to oversee their establishment in **Mlolongo, Machakos**. This is a hybrid role, requiring a balance of on-site presence for operational oversight and remote flexibility for strategic planning and administrative tasks. The ideal candidate will be passionate about delivering exceptional guest experiences and possess a strong understanding of all aspects of hotel and food and beverage operations. You will be responsible for managing daily operations, ensuring efficiency, profitability, and adherence to high standards of service. This role demands strong leadership, problem-solving skills, and a keen eye for detail.
Key Responsibilities:
Key Responsibilities:
- Oversee all daily hotel and F&B operations, ensuring smooth and efficient service delivery.
- Manage and motivate a diverse team of staff, providing training and performance feedback.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Control costs and manage budgets effectively to maximize profitability.
- Ensure compliance with health, safety, and hygiene regulations.
- Maintain high standards of quality in all departments, from front desk to housekeeping and dining.
- Develop and execute marketing and sales strategies to drive occupancy and revenue.
- Handle guest complaints and resolve issues promptly and professionally.
- Manage inventory, procurement, and vendor relationships.
- Conduct regular inspections of facilities and services to identify areas for improvement.
- Prepare operational reports and financial statements for senior management.
- Foster a positive and collaborative work environment.
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent understanding of hotel operations, F&B management, and customer service principles.
- Proficiency in hospitality management software.
- Strong financial acumen and budget management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
4
Hospitality Operations Manager
70100 Moiben
KES160000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and dynamic Hospitality Operations Manager to oversee operations entirely remotely. This role requires a strategic thinker with a proven ability to manage and optimize hospitality services, ensuring exceptional guest experiences and operational efficiency from a distance. You will be responsible for developing and implementing operational strategies, managing budgets, and ensuring compliance with all industry standards and regulations. Key responsibilities include overseeing front desk operations, housekeeping, food and beverage services, and event management, all through virtual team leadership and remote oversight. You will analyze performance metrics, identify areas for improvement, and implement best practices to enhance guest satisfaction and revenue. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with at least 7 years of progressive experience in hospitality management, with a significant portion in operational leadership. Strong leadership, communication, and problem-solving skills are essential. The ability to manage a diverse team remotely, drive performance, and maintain high standards of service excellence is critical. You should be proficient in using hospitality management software and have a thorough understanding of the operational nuances of the industry. This is a unique opportunity to lead and innovate in the hospitality sector from a remote capacity, making a significant impact on service delivery and operational success.
This advertiser has chosen not to accept applicants from your region.
5
Hospitality Operations Director
80201 Nairobi, Nairobi
KES80000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
We are looking for a dynamic and experienced Hospitality Operations Director to lead our client's operations in Malindi, Kilifi, KE. This position offers a hybrid work environment, allowing for a balance between strategic planning and hands-on management. The ideal candidate will possess exceptional leadership qualities, a deep understanding of the hospitality industry, and a commitment to delivering outstanding guest experiences. You will be responsible for overseeing all aspects of hotel operations, from guest services and F&B to housekeeping and maintenance, ensuring profitability and operational excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee and manage all daily hotel operations, including front desk, food and beverage, housekeeping, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and maximize revenue.
- Manage departmental budgets, control costs, and ensure profitability.
- Recruit, train, and motivate a high-performing team.
- Ensure compliance with all health, safety, and sanitation regulations.
- Develop and maintain strong relationships with guests, suppliers, and the local community.
- Monitor industry trends and implement innovative practices to improve services.
- Conduct regular performance reviews and provide feedback to staff.
- Oversee property maintenance and ensure the upkeep of facilities.
- Report on operational performance to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel management and operations, with at least 3 years in a director-level role.
- Proven track record of successfully managing hotel operations and improving financial performance.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations software and systems.
- Excellent understanding of hospitality industry trends and best practices.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Passion for delivering exceptional customer service.
- Experience in the Malindi region is an advantage.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality operations Jobs in Kenya !
6
Hospitality Operations Manager
20100 Mwembe
KES100000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and energetic Hospitality Operations Manager to oversee the successful operation of their establishment in **Nakuru, Nakuru, KE**. This role is critical in ensuring exceptional guest experiences, maintaining high standards of service, and optimizing operational efficiency across all departments, including front desk, food and beverage, and housekeeping. You will be responsible for staff management, training, scheduling, budget control, and inventory management. The ideal candidate will possess strong leadership qualities, a passion for hospitality, and a proven ability to manage complex operations and drive profitability. You will also play a key role in implementing marketing initiatives and ensuring guest satisfaction.
Key responsibilities:
Key responsibilities:
- Oversee all day-to-day operations of the hospitality establishment.
- Ensure the highest standards of guest service and satisfaction.
- Manage and lead a diverse team of staff across various departments.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, control costs, and optimize profitability.
- Oversee inventory management and procurement processes.
- Ensure compliance with health, safety, and hygiene regulations.
- Train and develop staff to enhance performance and service quality.
- Handle guest feedback and resolve complaints effectively and efficiently.
- Collaborate with marketing and sales teams to drive business growth.
This advertiser has chosen not to accept applicants from your region.
7
Remote Hospitality Operations Manager
50101 Bungoma, Western
KES90000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
WhatJobs is seeking a highly organized and proactive Remote Hospitality Operations Manager to oversee our client's diverse hospitality services from anywhere in Kenya. This is a fully remote position, allowing you to manage operations without the need for physical presence at a specific office. You will be instrumental in optimizing operational efficiency, ensuring exceptional guest experiences, and driving profitability across various hospitality outlets. Your responsibilities will include developing and implementing operational strategies, setting service standards, managing budgets, and overseeing staff performance remotely. You will collaborate closely with on-site teams to ensure smooth day-to-day operations, troubleshoot issues, and implement best practices. A key part of this role involves analyzing performance data, identifying areas for improvement, and creating action plans to enhance guest satisfaction and operational effectiveness. You'll also be responsible for vendor management, ensuring quality and cost-effectiveness in all supply chains. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a proven ability to manage teams and resources remotely. Excellent communication and problem-solving skills are crucial for success in this role. You will work with cross-functional teams to coordinate events, manage bookings, and ensure compliance with all health and safety regulations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement operational strategies to enhance service quality and efficiency.
- Monitor and manage departmental budgets to ensure profitability.
- Oversee remote staff performance and provide guidance and support.
- Analyze operational data and guest feedback to identify areas for improvement.
- Collaborate with marketing and sales teams to drive business growth.
- Ensure compliance with industry regulations and company policies.
- Manage relationships with suppliers and service providers.
- Implement and maintain high standards of guest service.
- Troubleshoot operational issues and implement timely solutions.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality management, with at least 2 years in a senior role.
- Proven experience in managing remote teams and operations.
- Strong understanding of hospitality operations, including F&B, accommodation, and event management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in relevant software and tools for operations management.
- Ability to analyze financial data and manage budgets effectively.
- Demonstrated ability to solve problems and make sound decisions under pressure.
This advertiser has chosen not to accept applicants from your region.
8
Director of Hospitality Operations
20100 Mwembe
KES700000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned Director of Hospitality Operations to oversee and elevate their hospitality services across multiple properties in a fully remote leadership role. This executive position is responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving profitability within the hospitality sector. You will lead teams across various departments, including front desk, housekeeping, food and beverage, and event management, to uphold the highest standards of service. Key responsibilities include developing and implementing strategic operational plans, managing budgets, and controlling costs while maximizing revenue. You will also focus on staff training and development, quality assurance, and guest satisfaction initiatives. The ideal candidate will possess extensive experience in hospitality management, with a proven track record of success in operational leadership. Strong knowledge of hotel operations, industry best practices, and customer service excellence is essential. Excellent communication, problem-solving, and financial management skills are required. You should be adept at leading diverse teams, fostering a positive work environment, and adapting to the evolving needs of the hospitality industry. This is a prime opportunity for a dedicated hospitality leader to make a significant impact on our operations and guest satisfaction, working remotely and collaborating with a global team.
This advertiser has chosen not to accept applicants from your region.
9