1,533 Hospitality Operations jobs in Kenya
Hospitality Operations Manager
20100 Mwembe
KES280000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is looking for a dynamic and experienced Hospitality Operations Manager to oversee operations at their flagship property in Nakuru. This role is integral to ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments. You will be responsible for leading and motivating a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement. Key duties include managing budgets, controlling costs, optimizing resource allocation, and implementing strategic initiatives to enhance guest satisfaction and loyalty. The ideal candidate will possess a strong understanding of hotel management principles, food and beverage operations, front office, and housekeeping standards. Proven experience in a similar managerial role within the hospitality industry is essential, along with excellent leadership, communication, and problem-solving skills. This hybrid role requires a balance of on-site presence for operational oversight and team engagement, with flexibility for remote strategic planning and reporting. We are seeking a candidate who is passionate about delivering exceptional guest experiences and driving profitability in a competitive market. You will have the opportunity to make a significant impact on the success of our establishment and contribute to its continued growth and reputation. This position is based in Nakuru, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
0
Hospitality Operations Manager
00200 Ongata Rongai, Rift Valley
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a distinguished player in the hospitality sector, is seeking an experienced and dynamic Hospitality Operations Manager to oversee daily operations and ensure exceptional guest experiences. This role requires a strategic leader adept at managing staff, optimizing operational efficiency, and upholding the highest standards of service. You will be responsible for leading teams across various departments, including food and beverage, front desk, and housekeeping, ensuring seamless service delivery. The ideal candidate will possess a strong understanding of hospitality management principles, excellent problem-solving skills, and a passion for guest satisfaction. Your role will involve developing and implementing operational strategies, managing budgets, and monitoring key performance indicators to drive profitability and service excellence. The ability to train and motivate staff, foster a positive work environment, and resolve guest issues effectively is paramount. This position demands strong leadership qualities, excellent communication skills, and a hands-on approach to management. You will also play a key role in implementing new initiatives and ensuring compliance with health and safety regulations. We are looking for an individual committed to driving excellence and enhancing the reputation of our establishment through superior operational management. This role offers a blend of on-site leadership and remote strategic planning, providing a dynamic work experience.
This advertiser has chosen not to accept applicants from your region.
1
Hospitality Operations Director
70100 Abothuguchi West
KES5500000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent name in the hospitality and tourism industry, is looking for an experienced and dynamic Hospitality Operations Director to join their team in a fully remote capacity. This executive-level position will oversee the strategic direction and operational excellence of their diverse hospitality ventures. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue growth, and ensure profitability across all properties or services. This includes setting performance benchmarks, developing operational budgets, and managing key performance indicators (KPIs). You will lead and mentor a team of hospitality professionals, fostering a culture of exceptional service, innovation, and continuous improvement. Your responsibilities will extend to overseeing all aspects of operations, including accommodation, food and beverage, event management, and customer service, ensuring adherence to the highest industry standards. You will identify opportunities for expansion and diversification, conducting market analysis and feasibility studies to support strategic decisions. Effective stakeholder management, including relationships with investors, partners, and regulatory bodies, will be a critical component of this role. The ideal candidate will possess a minimum of 10 years of progressive experience in hospitality management, with a significant portion in senior leadership roles. A deep understanding of the global tourism market, operational best practices, and financial management is essential. Exceptional leadership, strategic thinking, and problem-solving skills are required to navigate the complexities of managing a diverse hospitality portfolio. A proven ability to drive operational efficiency, implement innovative service solutions, and deliver outstanding guest experiences is paramount. A degree in Hospitality Management, Business Administration, or a related field is highly desirable. This role offers a unique opportunity to lead and shape the future of a reputable hospitality brand from anywhere in the world.
This advertiser has chosen not to accept applicants from your region.
2
Hospitality Operations Director
70100 Mangu
KES150000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Hospitality Operations Director to oversee and optimize all aspects of their hospitality ventures. This is a fully remote position, allowing you to lead strategic operations and drive exceptional guest experiences from any location. The successful candidate will be responsible for developing and implementing operational strategies, ensuring efficiency, profitability, and superior service delivery across all properties or services. You will play a pivotal role in setting operational standards, managing budgets, and leading diverse teams to achieve business objectives. Key responsibilities include overseeing departments such as guest services, food and beverage, and event management, while ensuring seamless coordination and high performance. You will be involved in strategic planning, market analysis, and the implementation of innovative guest engagement initiatives. This role requires a deep understanding of the hospitality industry, exceptional leadership capabilities, and strong financial acumen. The ideal candidate will possess excellent problem-solving skills, a keen eye for detail, and the ability to inspire and motivate teams. Experience with property management systems, revenue management, and digital marketing within the hospitality sector is highly advantageous. You will collaborate closely with marketing, sales, and human resources to ensure cohesive operational execution. Our client is dedicated to setting new benchmarks in hospitality excellence, and this remote leadership role is crucial to achieving that vision. You will drive continuous improvement, foster a culture of service, and ensure the long-term success and growth of the hospitality operations. The designated geographical context for this role, despite its remote nature, is **Machakos, Machakos, KE**, reflecting our client's significant interest and investment in the hospitality sector within this region.
This advertiser has chosen not to accept applicants from your region.
3
Remote Hospitality Operations Manager
00100 Abothuguchi West
KES180000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Hospitality Operations Manager to oversee and optimize the operational aspects of their various hospitality ventures. This is a fully remote position, allowing you to manage operations from anywhere. The ideal candidate will have a deep understanding of the hospitality industry, with a proven ability to drive efficiency, maintain high standards of service, and manage resources effectively. You will be responsible for developing and implementing operational strategies, managing budgets, ensuring compliance with health and safety regulations, and leading teams to deliver exceptional guest experiences. Your role will involve analyzing operational performance, identifying areas for improvement, and implementing best practices across departments such as F&B, housekeeping, and front office. Strong leadership, problem-solving, and communication skills are essential, particularly in managing a remote workforce and liaising with on-site staff. You will work closely with management to align operational goals with overall business strategy.
Responsibilities:
Responsibilities:
- Develop and implement efficient operational procedures and standards across all hospitality departments.
- Oversee day-to-day operations, ensuring smooth service delivery and guest satisfaction.
- Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead, train, and motivate operational teams, fostering a culture of excellence and continuous improvement.
- Monitor and analyze operational performance metrics, reporting on key findings and recommending improvements.
- Collaborate with sales and marketing teams to support promotional activities and events.
- Manage inventory and procurement processes for operational supplies.
- Develop and maintain strong relationships with suppliers and service providers.
- Resolve guest complaints and operational issues promptly and professionally.
- Implement technology solutions to enhance operational efficiency.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management, with a strong track record of success.
- In-depth knowledge of hotel and restaurant operations, including F&B, housekeeping, front desk, and event management.
- Proven experience in budget management, cost control, and financial analysis within the hospitality sector.
- Excellent leadership, team management, and motivational skills.
- Strong understanding of health, safety, and sanitation standards.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Outstanding communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
- Proficiency in hotel management software and operational tools.
- Ability to work independently and manage complex operations remotely.
This advertiser has chosen not to accept applicants from your region.
4
Senior Hospitality Operations Director
90100 Mangu
KES200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Hospitality Operations Director to lead and optimize their hospitality ventures. This is a fully remote leadership role requiring a visionary approach to operational excellence and strategic growth within the tourism and hospitality sector. The ideal candidate will have a proven track record in managing diverse hospitality properties, driving profitability, and enhancing guest satisfaction. You will be responsible for setting operational standards, developing business strategies, and ensuring the highest quality of service across all guest touchpoints.
Your responsibilities will encompass overseeing all operational aspects, including front office, food and beverage, housekeeping, and maintenance. You will analyze market trends, identify new business opportunities, and implement innovative strategies to increase revenue and market share. Strong financial acumen is essential, as you will manage budgets, control costs, and drive profitability. This role demands exceptional leadership skills to inspire and guide on-site management teams, fostering a culture of excellence and continuous improvement. Effective communication and collaboration with stakeholders, including property owners, investors, and local authorities, are critical. As a remote leader, you will leverage technology to manage operations effectively, ensuring seamless communication and oversight. You must be adept at strategic planning, problem-solving, and decision-making in a complex and competitive industry. This is an opportunity to make a significant impact on the growth and success of our client's hospitality portfolio.
Responsibilities:
Your responsibilities will encompass overseeing all operational aspects, including front office, food and beverage, housekeeping, and maintenance. You will analyze market trends, identify new business opportunities, and implement innovative strategies to increase revenue and market share. Strong financial acumen is essential, as you will manage budgets, control costs, and drive profitability. This role demands exceptional leadership skills to inspire and guide on-site management teams, fostering a culture of excellence and continuous improvement. Effective communication and collaboration with stakeholders, including property owners, investors, and local authorities, are critical. As a remote leader, you will leverage technology to manage operations effectively, ensuring seamless communication and oversight. You must be adept at strategic planning, problem-solving, and decision-making in a complex and competitive industry. This is an opportunity to make a significant impact on the growth and success of our client's hospitality portfolio.
Responsibilities:
- Develop and implement strategic operational plans for hospitality properties.
- Oversee day-to-day operations across all departments, ensuring high standards of service.
- Drive revenue growth and optimize profitability through effective management.
- Develop and manage operational budgets, controlling expenses and maximizing ROI.
- Ensure exceptional guest experiences and high levels of customer satisfaction.
- Lead, mentor, and develop on-site management teams.
- Conduct market analysis and identify opportunities for expansion and innovation.
- Maintain strong relationships with stakeholders, including owners, investors, and vendors.
- Implement and enforce quality control measures and operational policies.
- Ensure compliance with all health, safety, and legal regulations.
- Master's degree in Hospitality Management, Business Administration, or a related field.
- 10+ years of progressive experience in hospitality operations management, with at least 5 years in a director-level role.
- Demonstrated success in managing multiple hospitality properties or large-scale operations.
- Strong understanding of hotel operations, revenue management, and marketing strategies.
- Proven financial management skills, including budgeting and cost control.
- Exceptional leadership, team-building, and interpersonal skills.
- Excellent communication and presentation abilities.
- Proficiency in hospitality management software and MS Office Suite.
- Ability to think strategically and make data-driven decisions.
- Passion for the hospitality industry and delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hospitality Operations Manager
00200 Ongata Rongai, Rift Valley
KES150000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic hospitality group, is seeking an experienced and visionary Senior Hospitality Operations Manager to oversee and elevate their guest experiences. This is a fully remote position, allowing you to manage operations, strategy, and team development from anywhere. You will be responsible for driving operational excellence, ensuring guest satisfaction, managing budgets, and leading cross-functional teams to achieve business objectives. The ideal candidate possesses a deep understanding of the hospitality industry, exceptional leadership skills, and a proven ability to innovate and optimize operations.
Responsibilities:
Qualifications:
This vital remote leadership role supports our client's extensive operations in the Ongata Rongai, Kajiado, KE area, driving excellence in guest services and operational efficiency.
Responsibilities:
- Develop and implement strategic operational plans to enhance service delivery and profitability.
- Oversee day-to-day operations across various hospitality departments (e.g., F&B, accommodation, guest services).
- Ensure consistent delivery of high-quality guest experiences and service standards.
- Manage operational budgets, control costs, and identify revenue enhancement opportunities.
- Lead, mentor, and develop a high-performing team of hospitality professionals.
- Implement and monitor adherence to all health, safety, and sanitation regulations.
- Drive initiatives for guest satisfaction, service recovery, and loyalty programs.
- Collaborate with marketing and sales teams to drive occupancy and revenue.
- Analyze operational data and key performance indicators (KPIs) to identify trends and areas for improvement.
- Manage relationships with vendors, suppliers, and external partners.
- Oversee capital expenditure projects and property maintenance.
- Ensure compliance with all legal and regulatory requirements.
- Stay abreast of industry trends and best practices to maintain a competitive edge.
- Develop and refine standard operating procedures (SOPs) for all operational areas.
- Foster a positive and productive work environment.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with a strong track record of success.
- Proven ability to manage budgets, control costs, and improve profitability.
- Exceptional leadership, team-building, and motivational skills.
- In-depth knowledge of hotel/resort operations, including F&B, front office, housekeeping, and events.
- Strong understanding of customer service principles and guest relations.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Outstanding communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple priorities, and lead remote teams effectively.
- Strong understanding of health and safety regulations.
- Must have a reliable high-speed internet connection and a suitable remote work environment.
This vital remote leadership role supports our client's extensive operations in the Ongata Rongai, Kajiado, KE area, driving excellence in guest services and operational efficiency.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hospitality operations Jobs in Kenya !
6
Senior Hospitality Operations Consultant
90100 Mangu
KES70000 Daily
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned Senior Hospitality Operations Consultant to provide expert guidance and strategic advice on enhancing operational efficiency and guest experiences across their diverse portfolio. This is a remote contract position, allowing you to apply your extensive industry knowledge to support various hospitality businesses without requiring physical presence. The ideal candidate will possess a comprehensive understanding of hotel and restaurant management, service standards, revenue management, and staff training, with a demonstrable history of driving profitability and guest satisfaction.
Responsibilities:
Responsibilities:
- Conduct in-depth assessments of current hospitality operations, including front office, food & beverage, housekeeping, and back-of-house services.
- Develop and implement customized strategies to optimize operational workflows, improve service delivery, and reduce costs.
- Advise on best practices for guest satisfaction, complaint resolution, and loyalty program development.
- Analyze financial performance data and provide recommendations for revenue enhancement and profit maximization.
- Develop and deliver comprehensive training programs for hotel staff at all levels, focusing on service excellence and operational procedures.
- Assist in the selection and implementation of hotel management software and technology solutions.
- Conduct market research and competitive analysis to identify opportunities for growth and differentiation.
- Ensure compliance with health, safety, and hygiene standards across all operational areas.
- Create and refine standard operating procedures (SOPs) for various hotel departments.
- Provide expert advice on F&B menu engineering, cost control, and inventory management.
- Assist clients in crisis management and business continuity planning.
- Foster a culture of exceptional customer service and operational excellence.
- Prepare detailed reports and presentations for clients, outlining findings, recommendations, and implementation plans.
- Build and maintain strong relationships with client stakeholders.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
- A minimum of 8-10 years of progressive experience in senior management roles within the hotel and hospitality industry (e.g., General Manager, Operations Director).
- Proven track record of successfully improving operational performance, guest satisfaction, and profitability for hospitality establishments.
- Expertise in hotel operations, F&B management, revenue management, and human resources within the hospitality sector.
- Strong analytical and problem-solving skills, with the ability to interpret financial statements and operational data.
- Excellent presentation, communication, and interpersonal skills.
- Ability to work independently, manage multiple projects, and deliver high-quality results in a remote capacity.
- Proficiency in industry-standard hotel management software (PMS, POS systems).
- Demonstrated ability to develop and deliver effective training programs.
- Strong understanding of current hospitality trends and guest expectations.
- Experience in diverse markets and property types is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hospitality Operations Consultant
40100 Kisumu
KES700000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and strategic Senior Hospitality Operations Consultant to provide expert guidance on optimizing hotel and resort operations. This is a fully remote, contract-based role, offering flexibility and the opportunity to work with a diverse range of prestigious clients. You will be responsible for conducting comprehensive assessments of existing operations, identifying areas for improvement, and developing tailored strategies to enhance guest satisfaction, operational efficiency, and profitability. Your expertise will span across front office, food and beverage, housekeeping, finance, and human resources within the hospitality sector. You will collaborate closely with property management, executive teams, and staff to implement best practices and drive sustainable growth.
Responsibilities:
Responsibilities:
- Conduct in-depth operational audits of hotels, resorts, and other hospitality establishments.
- Analyze financial performance, identify cost-saving opportunities, and develop revenue enhancement strategies.
- Develop and implement standardized operating procedures (SOPs) to ensure consistency and quality.
- Provide strategic recommendations for improving guest experience and service delivery.
- Assess staffing levels, training needs, and organizational structures to optimize workforce performance.
- Evaluate and recommend technology solutions to enhance operational efficiency and guest engagement.
- Assist clients in developing and implementing marketing and sales strategies to increase occupancy and revenue.
- Conduct feasibility studies and business plan development for new hospitality ventures.
- Deliver engaging training programs for hospitality staff at all levels.
- Monitor industry trends and best practices, advising clients on competitive positioning and innovation.
- Prepare detailed reports and presentations for clients, outlining findings and recommended action plans.
- Manage project timelines and deliverables effectively to ensure client satisfaction.
- Build and maintain strong, long-lasting client relationships.
- Offer expertise in areas such as F&B management, revenue management, and event planning.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- 10+ years of progressive experience in senior leadership roles within the hospitality industry (e.g., General Manager, Operations Director).
- Proven track record of successfully improving operational efficiency, profitability, and guest satisfaction in hospitality settings.
- Extensive knowledge of hotel operations, F&B management, revenue management, and service standards.
- Strong analytical, problem-solving, and strategic planning skills.
- Excellent communication, presentation, and client management abilities.
- Ability to work independently and manage multiple projects concurrently in a remote setting.
- Proficiency in hospitality management software and financial analysis tools.
- Experience in consulting or advisory roles is highly desirable.
- A passion for delivering exceptional guest experiences and driving operational excellence.
This advertiser has chosen not to accept applicants from your region.
8
Senior Hospitality Operations Manager
20100 Mwembe
KES160000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Hospitality Operations Manager to oversee their hospitality services in a fully remote capacity. This key role will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across all hospitality touchpoints. The successful candidate will have a proven track record in managing diverse hospitality operations, including F&B, accommodation, events, and guest services. You will develop and implement strategic plans to enhance guest experiences, optimize resource allocation, and drive revenue growth. Key responsibilities include managing budgets, overseeing staff training and development, and ensuring compliance with health, safety, and hygiene regulations. The Senior Hospitality Operations Manager will lead and motivate a remote team, fostering a positive and collaborative work environment. You will be instrumental in developing and refining operational procedures, identifying areas for innovation, and implementing best practices within the hospitality sector. This position requires exceptional leadership, communication, and problem-solving skills, coupled with a deep understanding of the hospitality industry landscape. While the services provided are related to **Nakuru, Nakuru, KE**, this role is fully remote, requiring a high degree of autonomy, self-management, and the ability to connect and lead effectively from a distance. The ideal candidate is passionate about delivering exceptional guest experiences and has a strategic mindset for operational excellence. This is a fantastic opportunity to shape and elevate hospitality standards.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management, with demonstrated leadership.
- Proven experience in managing multiple hospitality departments (e.g., F&B, Rooms Division, Events).
- Strong understanding of financial management, budgeting, and cost control in the hospitality sector.
- Excellent customer service, communication, and interpersonal skills.
- Experience in leading and managing remote teams effectively.
- Knowledge of industry trends, technology, and best practices in hospitality.
- Ability to develop and implement strategic operational plans.
- Strong problem-solving and decision-making abilities.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
9